26 British Columbia Kia Service Centres

One of the better service departments I've dealt with and - mrgodkin

One of the better service departments I've dealt with and Michelle Harper is a great person to deal with. Always a smile and a happy greeting.

Excellent service from very helpful and qualified team - Colin R

Excellent service from very helpful and qualified team Highly recommend this dealer and their team

had vehicle serviced here and they did a great job. - shane

had vehicle serviced here and they did a great job. it was in and out quickly

David the asst service manager cannot deal or do any - odecksteff

David the asst service manager cannot deal or do any damage control. I was entitled for lifetime oil change and been doing the service w them from 2021 until now but when their system change it technically erased my lifetime oil change. I needed to wait for the other branch to give them proof of contract even though I been doing the oil change to them for 3yrs I informed them that I need to cancelled my appointment just to wait for the other branch to send it to them. My point is they should have let me go and just settle it in their end since it's their systems problem. And just informed me after anyway I'm a regular costumer. But after resolving it. It took 1hr and Togo's thing their service advisor Robert knows how to do damage control compensated me to have a discount on my next service. At lease for a manager they should know how to give solution and to have a sound judgment to cover if the system at their end doesn't work. and value their costumers.

I recently had a highly disappointing experience at - Priyanka

I recently had a highly disappointing experience at [Dealership Name]. Despite being quoted an estimated service cost of $764, my final bill came to $1,063. I was charged for additional items like “shop supplies” ($50), unnecessary tire replacement ($134) when tire rotation was already included in service. Furthermore, the bill indicated an exterior wash, which was never performed. This lack of transparency and communication has caused me to lose trust in the service quality here. I purchased my Kia in 2022 and expected better service and professionalism, but recent experiences have made me reconsider returning to this dealership. For anyone considering service here, I would advise confirming every detail and ensuring clarity on charges beforehand. Unfortunately, my experience has not lived up to the standards expected from a reputable dealership.

Excellent service from Applewood Kia today. - braj

Excellent service from Applewood Kia today. Frontline and service staff handled a warning for service within 24 hours with grace, kindness and efficiency. Thank you

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I used to be happy with this place - when things are good - KiaWrecksTires

I used to be happy with this place - when things are good they're good. BUT if they screw up and you expect them to do right, you'll get treated to gas lighting and mansplaining. The Kia tire techs wrecked three brand new winter tires during mounting yet insisted I had somehow been sold 3 defective tires. Other shops confirmed Kia damaged my tires while and Steve Mota simply dismissed the evidence presented and refused to make reparations.

Poor service. - Reid Wylde

Poor service. The windows on my 2021 Niro EV operate erratically - going up or down, seemingly at random, no matter which way you push the button. Or just not working at all. After waiting over a month for a part, they failed to fix the problem and now, due to a lack of staff, I have to wait two more weeks for them to attempt to diagnose the problem again. They don't seem to see it as a safety hazard despite the fact that someone could get a hand caught in the window when it goes the wrong direction. Also very disappointed by the cheap electronics after only 3 years because, while waiting for the window control part, a new problem developed. The passenger seat belt warning dings continuously whether someone sits in the seat or not. Underwhelmed.

My newest Kia is my second one. - CJH

My newest Kia is my second one. Went from a 2013 to a 2021 Love it. Lucked out with great sales guy. Darrel Lui Fabulously knowledgeable and helpful. Even if I drop in with a dumb “girl” question And the service center is the best I have ever had. Thanks. cjh

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Kia are always "on the ball"! - Sally2010

Always someone there to help. Comfortable customer waiting area with much appreciated hot beverages available. I love the act that my car is cleaned for me when I retake possession of it. I love my Sportage and the service that comes with it.

Rude service employees. Twice my cars were damaged. My... - Arman Paraiso

Rude service employees. Twice my cars were damaged. My 2018 Sorento got a huge scratch while still under service. They won't accept the responsibility and want to have the repair charge to my insurance. My grand daughter was picking up my 2018 Soul after the service is done but I noticed a fresh scratch in front but they claim it's not their fault. Worst is that they drove her away rudely because another customer is in line. This is the worst service experience we had in Kia Richmond. We will never come to you for service again.

On about May 5th, I made an appointment to have my car - Thequietone

On about May 5th, I made an appointment to have my car looked at because I felt the transmission failing. I was afraid to drive the car. Vancouver Kia (who I am leasing this brand new car from) would not look at my car until May 31st because they said they "have no Technicians". I said the car will be dead by then and I cannot just park the car and not use it for nearly a month. I am disabled and need a car to get to my 2 jobs (Cannot take transit because of all the walking, I have MS and work in a dangerous neighborhood at night. Also, transit commute to my main job is 4 hours) Sure enough, my car died in a major intersection on May 9th. This could have caused a major accident. I missed work and had my car towed to Richmond Kia who helped me in right away. Before the car even broke down, Richmond Kia set up an appointment for me for the next day, since it was a serious matter. My car died the day before my appointment at Richmond Kia. They triage repairs at the Richmond location. Vancouver Kia told my husband they do not do triage repairs (husband went to see them in person on May 7th to ask again if they could get me in faster because he confirmed there was a serious issue with the transmission)..So they had no problem letting a disabled woman who has problems walking, drive a car with a slipping transmission. Richmond Kia had to replace the entire transmission on this brand new car. I am out many hundreds of dollars because of taking Ubers and missing work. After writing a letter to Kia Canada, I got a courtesy car and my car was fixed in a week. Initially they said it would take many weeks, but did everything to push things ahead when I told them my work and health situation. I will not deal with South Vancouver Kia again and will never lease from them again. I am paying lease payments and they expected me to go without a working vehicle for over a month. No offer of a replacement car or courtesy car or anything. I was going to buy this car after the lease was up, but I will not be purchasing it now. In 9 months time the transmission failed. The suspension feels messed up already too. I really want to just dump this lemon off at the dealership, hand them the keys and walk away. I would except I don't want my credit destroyed. I am stuck leasing this lemon for 4 more years. If a customer is making over $500 per month in lease payments, you should not strand them without a vehicle for over a month! I think that's breach of contract or something isn't it?

Stay away from this dealership. - Chi nguyen

Stay away from this dealership. Dishonesty peoples, especially the service department. They wil try anything to rip you off your money. Always check and confirm the detailed pricing for the services on your vehicle ! They use the techniques to complicated the invoice, trick you to think the price is less but then you be surprise when you see the final invoice. Those peoples who gave them 5 stars are because they recently purchased a car from this dealership and have not experienced the service department yet.

North Shore Kia in North Vancouver, BC, has excellent - whitefalcon

North Shore Kia in North Vancouver, BC, has excellent service. When our Sorento needed a new water pump, NS Kia paid for the vehicle to be towed from the Sunshine Coast, on the ferry, to their dealership. When the part was not readily available (2 week wait), they took a pump out of another vehicle on the lot to get us back on the road ASAP. Today, they fixed a stuck power driver seat and a few other little things on our 10-year old Sorento, drove me around the north shore while I waited, and gave me a very reasonable bill for the repair. My wife drives a 2017 Kia Soul EV; it has never needed any repairs, but I'm sure it would be handled well at NS Kia. I am very happy with both my Kia's and with North Shore Kia.

Quality of customer service was horrible. Service manager... - RL1234

Quality of customer service was horrible. Service manager Dave was very rude and unprofessional, making crude comments to his technicians about me while i was in hearing distance. Will not be returning due to Manager

I had a recall for a wire in my vehicle that needed to be - rhiannondavies_

I had a recall for a wire in my vehicle that needed to be replaced. I have a busy schedule and the mechanic at the shop I booked the appointment with assured me this would only take him 30 mins as I worked the day I booked the appointment. When I arrived at the shop they told me it would take over an hour and a half, I replied “oh the mechanic on the phone said it would only take 30 minutes” The mechanic replied that the reason it would take so long was because they were having a shop meeting. Now I wouldn’t have been annoyed if the reason they couldn’t work on my car in the time promised was because they were busy or backed up.. but because they were just having a meeting? Why even book me in during a meeting? The mechanic then offered to rebook me at a different time. He did not apologize for the inconvenience (I live an hour away) and was very blunt “they are having a meeting so ya there’s nothing I can do about that” I am not even surprised because this type of lack of customer service and disorganization is very typical for this dealership. But maybe don’t book people during an hour long meeting in your shop? just a thought?