31 British Columbia Hyundai Service Centres

I found the dealership to be very courteous and helpful. - vmperry438

I found the dealership to be very courteous and helpful. Mike told me what they found was the problem and that they would fix it.

We have a lot of issues with this dealership. - Csales

We have a lot of issues with this dealership. I drove the car up and spent an entire day waiting at a coffee shop and when I came back they said they couldn’t replicate the issue and if it happens again they’ll replace the part with a warranty. I said it has happened multiple times and it’s a critical issue because we can’t use the car when it happens. They said oh well if you want us to then fix it you’ll have to bring it back. That’s why I spent the entire day waiting? This is absolutely not the first time this has happened with this dealership. Also, one staff member came in and interrupt our conversation using multiple swearwords being angry at I’m not sure what and the manager was speaking very disrespectfully to other staff. Absolutely not where I wanna go but unfortunately having a Hyundai it seems to be what I need to deal with. By the way they essentially tell you you can’t rate anything other than five stars which is why they’re getting such great ratings.

Not even backyard mechanics! - RichardW

Not even backyard mechanics! Told me I had a broken crank it was the waterpump impeller! Told me I had a failed catalytic convertor it was the turbo! I wouldn't take a vehicle under full warranty there or ever buy another Hyundai!!!

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Big shout out to Nathan Jackie and Shawn for trusting me - Paulajrod

Big shout out to Nathan Jackie and Shawn for trusting me and looking after a situation that was complicated and made it correct I am as a woman truly impressed with your outstanding service I recommend many people to there service department because they care Big Thanks

Awesome awesome awesome awesome awesome awesome awesome - donna40

Awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome great service great staff

They provide great service for regular appointments. - rebdan

They provide great service for regular appointments. In my case, they also analyzed a problem carefully. Unfortunately, Hyundai sent a defective part and so I had to come back. They gave me the news with good humour so that I never felt annoyed and made sure I had a loaner so that I would only have to return when they knew the car was ready. Jim, the service advisor who helped me, is special.

Just had my car in for air bag warning light issue ,Kevin - Ron

Just had my car in for air bag warning light issue ,Kevin the service manager went out of his way to have my car fixed for long weekend travel.He and his crew at the service end of the dealership get 5 stars from me Keep up the good work guys Thanks again.!!

I received excellent customer service from the service - carolmathisen

I received excellent customer service from the service department at JP Hyundai in North Vancouver. Nigel was fabulous (also Nancy and others) and really helpful when I had to have some major work completed on my car. I would definitely recommend the service center here. They have been great with all other service appointments also. Thanks to the entire team!

I'm having trouble with my Tucson engine $580. - Grangeruel

I'm having trouble with my Tucson engine $580.01 just to look at 4 problems $170.00 for each of my concern in my engine. Used to think Jim Pattison Hyundai Surrey was about customers satisfaction but they are a ripe off. No parts no work was done $580.01 and it's Engine they looked at. The Zaid told me $170 per hour to check the problem in the engine and he didn't charge me for one the concern because they found nothing. Because 2 before i took the car to they check it and found nothing was wrong 2 weeks after i going to need a new engine and New Cat. Convert. I don't know if they even know what they doing but charging 3 and a half times for looking at your engine. And this is yesterday February 22 I'm talking about

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

The worst customer service I have ever had. - amandahearts38

The worst customer service I have ever had. My engine seized and was under recall. It took their recall center 7 months to give an okay to replace the engine. The wrong paperwork was sent in. No one returned my calls. I was NOT offered a courtesy car. Mistake after mistake was made. When my car was ready for pick up it was unwashed after.sitting in their lot for 7 months. And damage had been done to my front bumper while in their lot? So they have offered to replace it? I was offered ZERO compensation for the inconvenience they caused. Taryn was their one shining star who tried to smooth things over. However I feel I was treated terribly. I will never deal with them again. Worst customer service I have ever had!!

I had a great experience with Kelowna Hyundai. - keenezo37

I had a great experience with Kelowna Hyundai. I am from Chilliwack and my car broke down just outside Merritt on my way from Kelowna. Once it was towed to Kelowna, Tyler Berkers took great care of me. He ensured to keep me in the loop of my required repairs, estimated times for parts and then again for service. He also ensured that I got a loaner vehicle to enable me to minimize the work days I missed. Justin White provided me a brand new Tuscon and I was able to use it for a few days to get back to Chilliwack for work. My wife and I have bought from other Hyundai stores with not the best experience but we agreed that our next purchase will be from the Kelowna dealership. Thanks for making my car breakdown experience way less painful guys! Keep up the great work! Tony

I called on Tuesday (November 21) Wednesday (Nov 22) and - breannavmp

I called on Tuesday (November 21) Wednesday (Nov 22) and did not get a call back until Thursday (Nov 23.) They called during my working hours, so I called back when I got home. I had to call that day, Friday (Nov 24) and 5 times Saturday (Nov 25) to be able to pay for my part. I then called Monday (Nov 27), Tuesday (Nov 28) and three times Wednesday (Nov 29) to be told my part would not be available until Friday (Dec 1) and then transfered to be told it wouldn't be ready until at least Dec 5. I think asked for a refund (on $460) and was told it would not be issued for 7-10 days! I just ordered this part on rock auto for $55. Axel was the only person who was generally kind, everyone else was rude, useless or impatient. One guy told me to call back - but gave me the number for a clinic in downtown Vancouver...

People was amazing and service was done quick and - Lotfi

People was amazing and service was done quick and perfect, i am happy for that

Had my first service. Awesome. Highly recommend. They did... - yahmon

Had my first service. Awesome. Highly recommend. They did an amazing job with buffing out a few scratches. The service was completed before the time they gave me. All over great experience.

Anzah Was very friendly, honest, and helpful. - deepwater55

Anzah Was very friendly, honest, and helpful. He went above and beyond to make sure I was satisfied, Great service.

We have been customers since 2021 and have been - herb.cahoon

We have been customers since 2021 and have been accommodated by excellent staff to the highest degree possible. This latest visit was no exception. Our car was serviced and cleaned to showroom condition in a timely and friendly manner, with transportation provided both ways. We will continue to enjoy the service provided.

Took my car to Openroad Hyundai in October of 2023 to - Unhappy

Took my car to Openroad Hyundai in October of 2023 to have an issue with the rain sensing wipers. They found that the sensing pad that is stuck on the windshield was starting to come away from the glass. Asked if they could order a replacement and they said they would. Called in January of 2024 to see if they had it yet and was told nothing had arrived. Called Jim Pattison Hyundai to see if they had a replacement pad and had the pad 2 days later. Seems that Openroad is not interested in helping customers out. I'll be dealing with Jim Pattison Hyundai going forward.

The service advisor was very attentive and knowledgeable - Leninalynn

The service advisor was very attentive and knowledgeable the issues with my vehicle diagnosed quickly solutions were found to fix my problem quickly.

A big thank you to The service department for going to - dfspina47

A big thank you to The service department for going to bat for us with a complete new engine on our Santa Fe. We will buy again. Love our Santa Fe. Frank & Dorothy Spina.

I recently bought a 2020 Hyundai Elantra from Victoria... - Jerry

I recently bought a 2020 Hyundai Elantra from Victoria Hyundai and I couldn't get my voice recognition on my steering wheel to access my contacts on my android phone, I had a few people tried to get it to work with no luck. Called the service dept. and got in touch with Megan. She said to come on down and see if they can get it going for me. When i got there Megan got in touch with Carmen from the service dept. With in 10 minutes Carmen had my voice recognition in my car working. Made my day