55 British Columbia GMC Service Centres

Trevor and Chris communicated well and provided friendly - deemaybe

Trevor and Chris communicated well and provided friendly efficient service. Look forward to more of the same.Trevor put admirable effort into finding the best tires for my vehicle. Chris showed patience and pleasant cooperation when I needed to reschedule service. Sincere thanks to both employees :)

Power was out in a lot of places including my home. - Jeff2thec

Power was out in a lot of places including my home. However, my appointment wasn't altered and everything was completed on time.

Very reliable. - Shreek ali

Very reliable.and good customer service..technicians explained me every step by step about the maintenance and servicing of my vehicle.will highy recommend to my family and friends. A big shout to Edward. He was was very accommodating and gave a good customer service

Pleasant, accessible, confident, efficient, reliable. - Nellie

Pleasant, accessible, confident, efficient, reliable. Explain everything, did what I asked in a timely fashion. Cost was as quoted.

Did not deliver on what they said they would do. - Jimldyste57

Did not deliver on what they said they would do. Over priced took four hours for a oil change

I recently brought my truck in for a oil change and a - Jeff Wiman

I recently brought my truck in for a oil change and a service. I was dealing with Martin Clermont, right of the bat i explained a issue i had with door locks and he fixed it with in minutes. He also went above and beyond by having my back tailgate scratches buffed out. 10/10 score for him. thanks again Marty for all you do. thanks Jeff

Worst service department. - tacocat1124

Worst service department. If it wasn't for warrenty I'd take my vehilce anywhere else. They took 2 months to fix it. It sat under a tree for that time and they couildn't even be bothered to wash it. Extended warrenty is a scam. They still make you pay a $200 deductable for every warrenty problem when you ALREADY PAID FOR EXTENDED WARRENTY!!!!

Sanro Sementilli Just a positive service advisor who - deanakins74

Sanro Sementilli Just a positive service advisor who knows alot more about cars than he let's on, and goes that extra mile to to make sure you are satisfied with his service he has given you

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

It started with purchasing a 2024 vehicle that had no - vernehollett173

It started with purchasing a 2024 vehicle that had no cruise control that was not pointed out at time of sale, after 3 different enquiries on getting it installed they just blew me off and said it could not be done and never gave me a price. Similtaneously, they sold me winter tires and when I went to pick them up they said the price had gone up, too bad. I squawked enough that they honored the price they originially gave me. Then I went in for an oil change at 1015 after waiting two weeks to get an appointment and at 4:00 they called me and said I would need to reschedule or leave my truck overnight, which I did but for cripes sake it was a scheduled oil change! Currently, one of my brand new tires has separated plies after only two months of use. Firstly, I had to call 3 times leaving messages and no response, 4th time, I get a girl who blows me off telling me that it is not their problem, I need to get hold of Michelin myself and we can not even look at it to confirm since we are booking two weeks out. What a shmozz, I am heading across the street to Kelowna Chev and get my work done there from now on.

Excellent service with good follow up. - bthomas

Excellent service with good follow up. They do not do unnecessary work or charge for extra attention.

Took my truck for repairs, they said work was completed, - john.rutckyj

Took my truck for repairs, they said work was completed, service tech did not test drive the vehicle after his work was completed and then the vehicle would not travel faster than 40 km per hour had to bring it to another service shop.

Took my 2014 Trax in for a "serious once over". - patricknevett

Took my 2014 Trax in for a "serious once over". Jay& the team identified and corrected what needed to be addressed immediately& what could wait. Everything was explained; clear& consisely, nothing added on...NO xx Been dealing with Brian McC for MANY yrs and I highly recommend the place.

Always helpful and never disappoint! - Jeff871

The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!

SERVICE IS THE WORST ! - TRADE

SERVICE IS THE WORST !!!! SERVICE MGR UNTRAINED BUT LET'S ON SHE KNOWS EVERYTHING. I THINK THEY FORGOT MY VEHICLE FOR MONTHS AND BLAMED IT ON PARTS BUT THE OTHER GM STORE TOLD ME THE PARTS WERE READILY AVAILABLE .... HATE BEING LIED TO

Happy New Year, Everyone I have been a loyal customer... - Steph

Happy New Year, Everyone I have been a loyal customer with Carter G.M. Since 2011 and have always been treated as such. Today, I would like to take this time to show my gratitude to the service department. Which include, 3 outstanding front desk clerks to your right then straight ahead the professional, friendly and knowledgable team of 4 service members who always comfortably work with each other as a family unit to find resolve and resolutions in the best interest of the customer. They are Kristen, Elton, Steve and Leon, fantastic service, Thank you. Now at the head at the table, you will be happy to meet Jason in management, an outstanding gentleman, very approachable, professional, knowledgeable, friendly, always there when you need him in addressing any issues, concerns, in taking all and any extra steps necessary for a positive outcome. Truly, making you always feel like a valued customer, or as I would put it “FAMILY” thank you for yet another year of loyal services 🤗

Honest, kept me informed at each step, and well done.... - Ken

Honest, kept me informed at each step, and well done. Carter did an outstanding job and the best service I have had in a long time.

Poor service - Sander2015

We've had nothing but problems with this dealerships service dept. The "lady" who works the service counter is everything but competant. She's screwed up our appointments on numerous occasions. She's forgotten our appts, forgotten to order parts prior to appts so we've had to reschedule, she's had to rebook the truck because "it's too much work for one tech" and most recently they've picked up the truck to do the work promising we would have it back same day only for her to screw up and now were out our vehicle. They have completely lost all our business and we wil be sure to make it very well known how xxxxty they are.

The interpersonal, friendly and attentive Service and - Gaugey

The interpersonal, friendly and attentive Service and Sales staff deliver exceptional service to their customers in a very comfortable and welcoming atmosphere . I have dealt with Coast Mountain GM for many years and will undoubtedly continue my patronage in the years to come. Garry Underhill

Don’t go to this location! They suck. A waste of time/money - 2016Camaro2SS

This dealership is totally a Scam. THE CAR IS UNDER WARRANTY AND THEY DONT WANT TO TAKE RESPONSABILITY AND FIX IT. THEY KEEP SAYING NOTHING WRONG WITH IT EVEN THO THEY ADMIT AT FIRST THAT THEY HERE FUNNY RATTLING NOISES .. AND ISSUES ... ETC TO COME LATER ON AND SAY THERE IS NOTHING WRONG. THEY ARE EXPERTS AT PLAYING GAMES WHEN VEHICULE IS UNDER WARRANTY. IF IT WASN'T I BET THEY WILL TAKE THE CAR FOR DAYS TO FIX IT BECAUSE IT PAYS $$$. WHEN IT IS UNDER WARRANTY THEY DONT CARE AT ALL. CHECK HOW MANY COMPLAINTS THEY HAVE ON BBB.ORG!! THEY ARE VERY WELL KNOWN WITH THEIRE WRONG PRACTICES. I bought a Camaro from Dueck on marine. But Dueck Downtown is closed to where i live and work. i took it here for many many warranty checks for many issues (Transmission banging hard, air leak on the windows, rattling sounds coming from the soft top as it is a convertible, and other issues ... etc).... THEY EVEN DAMAGED MY CAR BY BACKING IT TO THE WALL AND CAUSING A MAJOR DAMAGE TO THE BACK OF THE CAMARO ''while taking it to the wash bay''. ALSO, i dont recommend anyone to let them wash their car here, NOT ONLY THERE IS A RISK THEY WILL SMACK IT TO A WALL LIKE THEY DID WITH MINE, BUT YOU PAINT JOB CAN REST IN PEACE. THEY WILL SCRATCH YOUR CAR DURING THE WASH. they did it to mine and they offered to do a full detailing. which did improve the scratches but they are still visible. they asked to bring the car for a checkup .. ! every time i take the car in ... they keep it for a full day to only find out that THEY DIDN'T FIX NOTHING. they are experts at telling you we did check it and we didnt find anything wrong. IF IT IS UNDER WARRANTY EXPECT THE SAME ANSWER. they are very well know with that at that dealership. IF IT IS NOT UNDER WARRANTY, they take the car in and milk the max money out of you. BUT IF IT IS UNDER WARRANTY ... YOU DONT MEAN NOTHING TO THEM AS YOU DONT GENERATE ANY $$$$. I tool my car in way over 12 times. 12 visits!!! for minor issues like that ?? that's a total non sense. Their shop manager Ken went for a drive with me and he can tell there is a rattling sound from the soft, the Mechanic went for a drive and he tells me there is lots of camaro's coming in for transmission issues and they try 2 things to resolve the problem: adjust with PC or transmission flush (they tried option1 but they refused to try option #2), the air leak on the windows was not there - the air leak started when they adjusted the window height as it did touch the soft top when trying to open the door - since that adjustment i started having air leak sound coming from window, ALso while doing that small adjustment they had to remove the door panel which DID messup the speaker on the passenger side. it is vibrating when music plays. which is annoying for a fancy car like that.

Fast service and was updated by the agent of my status - Orcabay

Fast service and was updated by the agent of my status quickly. I need to have my rear window motor replaced. The agent offered me an option to get a cheaper motor or a more expensive one. I chose a cheaper version.

have to say it was a real pleasure working with Tony - Cheyne

have to say it was a real pleasure working with Tony Homol, needed new rims and tires for my cts4 coup and he worked with me for a while because was so fussy about what I was looking for . He found me something I was very happy with and kept in touch with me all the time with updates , he really knows his stuff , I would definitely look to work with Tony in the future he's a great guy.

ABOVE AND BEYOND!!!! - mj

Above and beyond!!!! Fraser River Chevrolet sales and service is outstanding, they will get it done in a fast, friendly and on time service. Thanks for the great work you do.

Too bad they don't have negative stars to rate this place. - jaynej

I wouldn’t go here for Service on a vehicle unless you absolutely have to. The Wednesday before the Canada Day long weekend, our truck broke down on Highway 1 just outside of Hope on the first day of our two week camping trip (we had our trailer hitched up to the truck). We had had the truck serviced in Victoria before we left, so it was a surprise when the check engine light came on and the transmission started acting odd. After we stopped to check what was wrong (at the commercial vehicle weigh station) we were unable to get the truck in gear again. We called Gardner Chevrolet thinking we were lucky we were so close to a town with a Chev dealer. We then called Hope Towing to get us to the dealer. Pete was great and was able to put the truck on the flatbed and hitch up the trailer to take with us. Victor on the Gardner service desk suggested that we could drop our trailer behind their shop while they looked at the truck, so this is what we decided to do (even though Pete suggested dropping the trailer off first at a campground down the street). We were encouraged by Victor’s suggestion and thought we’d be back on our way later that day (or that they would at least be able to read the code so we would know what the problem was). When we finally got to the dealer (around 1pm), I made a remark that this wasn’t the greatest start to our holiday. Victor just snidely replied “You’re not the only ones here”. He then asked if we’d like him to call the campground for us – without even mentioning when they’d be able to get to look at our truck. We then had to get Pete to re-hitch up our trailer and tow it to the campground (at a cost of an additional $80!) – especially frustrating as we could have had him drop it on the way to the dealer and the extended warranty would have picked up the cost. We waited all day for Victor or someone from the Service department to call us and at least let us know what the problem might be (at this point we weren’t sure if it was our transmission or just an electronic component). We even stopped by an hour or so later to pick up something we had forgot in the truck and were only greeted with a seemingly spiteful “How’s the camping?” remark. (Especially galling as we had reservations with our daughter and her husband to be camping outside Osoyoos and were then supposed to be heading for a family reunion the next day in Cranbrook.) No news on the truck or when/if they would be able to look at it. We spent a sleepless night wondering how we were going to get moving again and if we would get to our family reunion on the Canada Day weekend. The campground we were in (and likely every campground in the province) was completely booked for that weekend and we had no way to move our trailer anyway. We phoned the Service department as soon as they opened the next morning and had to leave a message as they were too busy to come to the phone. When they still hadn’t called back an hour later, we tried again. This time they told us “It’s all fixed.”. While this was good news, it would have been nice if they could have looked at it/fixed it the day before (especially as they only had to change out the transmission control module – which took a very short time in the end). Overall, the worst service I have ever received at a car dealer and a thoroughly horrible experience.