60 British Columbia Ford Service Centres

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Outstanding Service. - Happy Custimer

I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.

I have had an overheating problem in my Prius. - EDDY

I have had an overheating problem in my Prius. I have taken it to 5 other auto repair shops in the past 6 months, including a Toyota dealer. All 5 times the shops charged me for parts and labor and said "the overheating issue was fixed". None of these 5 failed attempts were successful. I took the Prius into Kicking Horse Ford. They gave me a nice loaner car while I waited for the part to come in and the repair to be completed. Super convenient for me. These people at this Service Department (including the mechanics) are very, very busy with repair orders. Stacks and stacks of orders. They not only completed my repair a week earlier than I thought. But for the first time in 6 months my Prius runs like normal without me worrying the engine is about to blow up! Amazing magic. The mechanic/technician even took the time in their busy schedule to show me my old water pump to show how it was damaged. In these times of bleak customer care Kicking Horse Ford’s service Department and mechanics/technicians are exceptional. Thank you.

Kokanee Ford sold me a defective part - disappointed customer

My 2002 diesel F350 needed a new transmission, I called parts and spoke to David and asked him to order a rebuilt transmission. David ordered a transmission, but unfortunately, not a rebuilt one, he had one shipped from Chilliwack that was USED. The transmission did not work. I had to tow my truck from Nelson to Kokanee Ford in Creston. I requested that the used transmission be sent back and a rebuilt one, which I ordered in the first place, be sent. Kokanee Ford refused. They are not taking responsibility for their mistake. I had to tow my truck back to Nelson.....and then learned Kokanee Ford kept 3 parts to my truck, which they are not returning....very disappointed!!!

Took my truck in for a steering column replacement, got... - Just Want What I Paid For

Took my truck in for a steering column replacement, got the truck back with 5 things wrong. First was the lower part of the dash was re-assembled with the e-brake release handle BEHIND the lower dash. Second was the lovely white glue smeared all around the fuel selector switch on the black dash, Third was my turn signal switch no longer works properly. Tilt steering column was installed to replace fixed column so lovely hole was cut in my steering column cover, and not very professionally, just sloppy, and there was one other thing that I can't recall at the moment... I can't believe they would employ a "Master Automotive Technician" that would let that leave his bay. Service manager had the tech "Fix" the issues, which included a black marker to hide the glue on the dash from the fuel tank selector switch that was broke by the "Master automotive tech". Turn signals still don't work, even after I I had the turn signal switch replaced and the problem is apparently a broken plug. So now, I have a couple daily reminders about the quality work by that Ford tech and dealer didn't think it was their problem, just want you out the door and go away. Lovely...

Tried to book an appointment for vehicle repair; customer - Just a regular consumer

Tried to book an appointment for vehicle repair; customer service skills with person on Service Desk phone could use a little improvement.

Very poor customer service from the service department at - Anonymous

Very poor customer service from the service department at this dealership. I have used this dealership a number of times because they are local to me, and have become very disappointed with the level of service from the staff. The issues I've had to deal with are such as not receiving a call once my car was ready. On one occasion I called a number of times to find out if my car was ready for pickup and was told that someone would call back, which they never did. On another occasion when I had an issue with the transmission control module on my car, I was told that I would have to pay for the part to be replaced. However, the part was still under warranty and was replaced for free from another dealership. Today, I took my car in for a service and the staff were too busy to look away from their computer screens to even acknowledge that a customer was waiting. I was the only customer in the office at the time. When I asked for their opinion on a minor issue, they were quick to say, we need to connect a machine to find the problem and were not even willing to understand or even give their opinion on what the problem may be. The sense I get is that they are just trying to scam money out of their customers at every point. I am very disappointed with the attitude of the service department at this dealership and will not be using them again.

Very friendly and kind people. - Juggy

Very friendly and kind people. oil changes cost less than the cheap quick places. Lorraine was sweet and helpful for sure.

Hi JadeI just wanted to reach out and say THANK YOU... - nwidmer61

Hi Jade I just wanted to reach out and say THANK YOU once again for going above and beyond to help us out on our vacation. I understand that you literally made a miracle happen by fitting us into an already hectic schedule at your dealership. Not to mention your mechanics were prepared to come to us if needed. I can see why your dealership has 5 star reviews. You guys listened and understood the problem we had and did everything in your power to fix us up and get us on the road. For this I will be forever grateful. From my family to your Ford family, thank you so much for everything. Sincerely, Craig Widmer family, Michael Widmer family and Vanveen family

Took my truck in for service, the staff were professional - Okanagan Ford

Took my truck in for service, the staff were professional as you would expect. The low score comes from the blatant cash grab of the lease buyout. Maple Ridge ford, lease buyout inspection cost, free. Kelowna ford, same inspection, $129. Orchard ford, same inspection, $700. Never going back to this place, you just lost a customer.

Once again, outstanding service. - Debbie

Once again, outstanding service. I've never been disappointed with Ford's service department as each time has been fast, courteous and very, very helpful. It really removes the anxiety when you know the work is going to be done professionally and quickly! Thanks Service Dept., you are outstanding!

i had a warning light go on , on my 2012 F250 diesel pick - npearase

i had a warning light go on , on my 2012 F250 diesel pick up . so i stopped in to the service department to make an appointment to have it looked at . Ryan had my truck in with in an hour and had it diagnosed and back out about an hour later. Sean explained what had to be done and took his time to explain it to me. i felt like they service department didn't look at me as a dollar sign but and a friend who needed some real honest service for his vehicle. Skaha Ford will be my go to service department from now on.

I recently had my truck in at Steve Marshall Ford. - JO

I recently had my truck in at Steve Marshall Ford. The service advisors were fantastic, very professional. My truck was ready when promised Thank you to Sara who is the best, always helpful in everyway. Sara goes out of her way to make sure all customers are looked after and happy. Thank you to all the service department

I purchased a new 2012 Ford Focus titanium back when. It... - Rawaitim

I purchased a new 2012 Ford Focus titanium back when. It had an issue with the transmission and I asked them to look. They reprogrammed the tranny and told me to come back after 12000 km but it did same thing when I left the lot. The tranny issue was common due to faulty seals but it took 2 years to get it fixed. The service manager was difficult and it wasn’t until I told him I was going to park it in front of his doors before I got satisfaction. Will never buy another Ford product.

Bought extended warranty (from them) on my 2018 F150 when - rggriffiths

Bought extended warranty (from them) on my 2018 F150 when I purchased the truck. Transmission went in late July of this year. Booked the truck for service at the soonest available date which was two weeks later (figured that would be best since it's where I bought the truck and warranty). Five weeks (!) later when the truck was finally ready, I went to pick it up and they wouldn't let me take it because they weren't sure if they could collect from the extended warranty (that they had originally sold me and earned a commission on...). So essentially they held my truck hostage unless I gave them my credit card details, in case they could not collect on the warranty that they sold me. That's just wrong in so many ways. Quite unfortunate, because until then I had received good service for years and was fairly loyal. Now I won't deal with them again.

I wish I could give the service department a zero. - Tootles7

I wish I could give the service department a zero. They have one guy there Floyd that u can could on but if he's on vacation your screwed. Our 2017 Ford explorer battery died we replaced it. A week later it wouldn't start we pay to tow it in a week later (but we have only driven it once) it's dead. We're go away and now we have no vehicle call them the guy says we'll maybe you better get it towed in again are you kidding me we have done all the oil changes and scheduled maintenence there NEVER AGAIN do not go there

Going Elsewhere! - Gwen

On two separate occasions attempts were made to schedule an appointment sing their online booking system. The first time I call after not hearing back from them. The second time, I didn't call. Being new to the area I would have anticipated better service as a Ford customer.

For the most part, I have been happy with the Ford trucks - Paula Bee

For the most part, I have been happy with the Ford trucks that I have owned. What I can say is that the service department is an absolute disaster. In the many years of taking my trucks there, it is easier to count the number of services where they didn't mess something up. Because of this, this will be my last Ford.