53 British Columbia Dodge Service Centres

Service dept knowledgeable,efficient,great to deal with. - Vince

Service dept knowledgeable,efficient,great to deal with.Deliver on their word,,Thank you Angela.

Excellent service,very good service representatives and - nirpinder

Excellent service,very good service representatives and sales associates, managers are also very good in dealing with customers

All good although I had an appointment and they never got - Loreliejardine

All good although I had an appointment and they never got to it til the next day. But the service was good

They helped me solve the problem that I was experiencing - walternanda

They helped me solve the problem that I was experiencing with my car. And further did a diagnosis for my brakes. Nice work

They repaired my motor. - gfdaniels

They repaired my motor. It now runs like new. My service advisor was great. Overall excellent job.

Staff in the service department were amazing. - Rodrickhall

Staff in the service department were amazing. The experience was seamless from the shuttle pick up to the earlier than expected finish time. The communication throughout the process was top notch and I will be sure to tell my friends/family about Comox Valley Dodge and my wonderful experience.

Great experience eveytime we take our vehicle for - Parmdeep

Great experience eveytime we take our vehicle for regulat maintenance. Staff is knowledgeable and very professional

My husband and I will forever bring our Jeep Cherokee - LFisher

My husband and I will forever bring our Jeep Cherokee into Servicing here. We had it towed from Lake Cowichan due to a Insurance Claim and the service team, specifically Darren was phenomenal to work with. I cant come to give 5 stars only because of Sales...my husband was inquiring about a vehicle and said he wanted new. The sales kid (yes kid) kept trying to push for a pre-owned vehicle. Hubby said no, the sales kid said that is all we would get approved for. VERY WRONG. Stay away from the sales dept, but service is fabulous.

We got oil changed but they charged us $939. - mikemeneses

We got oil changed but they charged us $939.65 and this is our first time that they charged us like that amount and 628.52 labour seriously!! Just to oil change 😭 i will never comeback with this location!

They are crooks. - hawaiian69

They are crooks. Every time I take my jeep in for service the prices are different each time. I even called for a quote and got told to bad that’s the price. I have a eco diesel jeep and my first oil change was 250 then it went to 300 next I went in it was 350. Do not use them they will xxxx your wallet and they are liars.

I purchased a brand new Chrysler Pacifica back in 2022 - Jay quigs

I purchased a brand new Chrysler Pacifica back in 2022 recently I’ve had some issues with it starting replace the auxiliary battery which I totally understand. It’s two years old with using the auto start and stuff it needs to be replaced. Also had to replace the battery which was from 2015. Essentially I bought a vehicle with a used seven-year-old battery in it, when I asked the service department this morning when it was a recall to look at why it wasn’t starting what they could do about the battery. I was told there’s nothing and they put Into their vehicles all the time and it’s regular practice for Chrysler. So I informed The service manager that I was going to leave a review and he said he’s no longer going to service my vehicle and to leave. The sales department and one of the sales managers offered to help me and I got pretty much the same Response I would not recommend going to Harris Dodge because they put use used parts in their brand new vehicles and hope there customers miss it and then expect you to eat the cost and not make it OK.

First and last time that I would have my truck serviced - mike

First and last time that I would have my truck serviced at this place , had better service on skid row garage

Firstly, I would like to acknowledge that the sales side - BogieJr

Firstly, I would like to acknowledge that the sales side of the business has always treated us well. We have worked with Sheldon multiple times and have always had a pleasurable experience. As our relationship continued with the dealership, we made the trip from Chilliwack to Abbotsford to have our vehicle serviced. The gentlemen at the counter are professional and approachable. Our latest purchase was a TAG (Trotman Auto Group) custom truck with a dealer installed BDS lift and 35s. The value of this being, dealer installation and supply of the parts was to maintain the warranty of the vehicle due to it being installed by certified technicians. After 8,500km the truck had a clunk in the front end. We brought it out to Abby Chrysler to have it diagnosed and repaired. The technician retorqued the front end (because it was loose) and after two days we received the truck back to take home. When we arrived home there was another major clunk coming from the rear end. We called the dealership and explained the situation and the nature of the dealer installed aftermarket’s. Due to us being limited to a single vehicle, we asked if it had to be looked at by their dealership and the appointment coordinator was adamant that it would be covered by Chryslers warranty and I could go to any dealership. Long story short, the other dealership diagnosed the issue as the rear being so loose the axel was shifting. (Obviously installer error). They proudly stated it was all fixed up and good to go and they handed me a bill for the repair. I was shocked as the truck still sat under 10k km and it should be covered under warranty. They explained that Chrysler will not warranty any aftermarket parts issues. When they reached out to Abbotsford Chrysler, explaining the situation, Abbotsford refused to cover the repair costs. The dealer was our go to and we had really enjoyed our experience but to be stuck with a shop bill after spending $90k on a truck feels outrageous. The dealership did end up offering a service credit at their dealership for the next service, but it turned us off from utilizing the service department in the future.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Tried to Charge $1500 for a basic service. - kevin

Tried to Charge $1500 for a basic service. Staff very unfriendly, show room dirty and organized.

Had my dodge in for service over the span of a month. - bob

Had my dodge in for service over the span of a month. My vehicle was misdiagnosed and I paid for parts and install on each occasion. The level of incompetence from both the mechanics and the service department were unbelievable. I am out thousands for what should have been a quick easy fix. I get it, xxxx happens but the service department has been unwilling to help pay for what they admit was their own fault. What a waste of time and money. Go anywhere else but here for service. I have literally not one good thing to say about any of the service I got from any of the staff at this dealership.

Excellent treatment - Dodge Fan

Apparently a difficult problem to find on my Dodge Journey. Went out of their way to find and repair the problem. Working excellent now. Very happy with the service.

My service visit was great. - Le

My service visit was great. They helped solve my problems. They recommended some services to keep my vehicle in tip top shape. Will do it on the next visit.

The service department quoted me $2002 dollars to fix a - Katanablick

The service department quoted me $2002 dollars to fix a well known issue the sliding door actuator on the drivers side sliding door. Went to a reputable mechanic who fixed it using a genuine part for under $500. Apparently they charge $180 to diagnose the problem which the service department was not upfront about when I booked the appointment. When asked if they believe this issue is safety concern as the door completely locks and has no manual override, they didn’t see it as a safety concern. There is a recall for certain years and models, even though all are using the same locking actuator. The service manager seemed interested to help and said he would follow up with his “Rep” regarding my safety concerns. He did not follow up as promised. I own a Dodge Caravan and. Cherokee Trailhawk. Will definitely look at another manufacturer when I purchase new. Completely dissatisfied and this is the first negative review I have left. Just goes to show how disappointing this process has been.

Sold our daughter a 2018 civic. - pvwilson862

Sold our daughter a 2018 civic. The day after she had to bring back as the front brake was hot and ALL had to be replaced after they told her again that nothing was wrong with the brakes. then tried to charge her $90 telling her she was lucky that's all they were charging and she even paid $2000 warranty. AC also broken and a smell inside the car which she mentioned with no result. She took to a Honda dealer for the AC repair, mentioned the smell inside and THEY found a dog toy stuck above the muffler which was melting. Obviously this dealer doesn't check their vehicles prior to selling and imagine if her breaks went on the Malahat. I'm so upset they put my daughter in danger, Shame on you

For more accurate reviews check Google. Nobody's perfect... - Eddy Mac

For more accurate reviews check Google. Nobody's perfect but this company makes every effort to take care of their customers. And, when ever there have been any issues the manager has always made himself available to the customers to discuss their concerns. As a business owner I am also aware that review companies like this quite often charge the owners of the businesses to sign up with them so the business can reach out to the people who have had concerns. They essentially hold the company hostage for fees. Google is free, make sure you check the Google review site before taking these smaller companies at the word of the reviewers.

Least helpful business I have ever dealt with. - cox.jeremy72

Least helpful business I have ever dealt with. First off I has a factory recall on my Dodge 1500 air bag. they did the air bag than charged me $75 to reset the airbag light telling me that the reset wasn't covered by the recall. Pretty sure that was a lie.

I broke down in town on a Saturday, a long ways from home... - Trevor.Radcliffe

I broke down in town on a Saturday, a long ways from home in my very old dodge truck. The service staff went way out of their way to pick me up, bring me to the service department, and help find a replacement for my very uncommon broken transmission fitting. *****

When I worked here a cpl months I called out dishonest - Screwed

When I worked here a cpl months I called out dishonest practices and when told by owner too bad its the way it is, I quit Jobs that had been misdiagnosed for months only to find the very first step of repair was being skipped, when discovered I was told to bill customer anyways. Without too much negativity....Try any other dodge dealership

The sales and service are excellent. - Chonk

The sales and service are excellent. They care about their customers and made sure everything went well. There were a couple little issues, but they were easily resolved.