500 British Columbia Bentley/messages Service Centres

Big shout out to Nathan Jackie and Shawn for trusting me - Paulajrod

Big shout out to Nathan Jackie and Shawn for trusting me and looking after a situation that was complicated and made it correct I am as a woman truly impressed with your outstanding service I recommend many people to there service department because they care Big Thanks

Had my dodge in for service over the span of a month. - bob

Had my dodge in for service over the span of a month. My vehicle was misdiagnosed and I paid for parts and install on each occasion. The level of incompetence from both the mechanics and the service department were unbelievable. I am out thousands for what should have been a quick easy fix. I get it, xxxx happens but the service department has been unwilling to help pay for what they admit was their own fault. What a waste of time and money. Go anywhere else but here for service. I have literally not one good thing to say about any of the service I got from any of the staff at this dealership.

Very good to deal with. They requested permission to fix... - dano147

Very good to deal with. They requested permission to fix an unexpected item before going ahead. Vehicle was readly when they said it would be washed and ready for me to take it. Very good communication they went the extra mile to make sure this was a pleasent experience.

Took my 2014 Trax in for a "serious once over". - patricknevett

Took my 2014 Trax in for a "serious once over". Jay& the team identified and corrected what needed to be addressed immediately& what could wait. Everything was explained; clear& consisely, nothing added on...NO xx Been dealing with Brian McC for MANY yrs and I highly recommend the place.

Exceptional Service at Brown Brothers Lincoln – Highly - Dan

Exceptional Service at Brown Brothers Lincoln – Highly Recommended! I recently had an unfortunate incident where my car needed to be towed to the dealership during icy conditions, making the process frustrating. However, the outstanding service from Vickie, the Assistant Service Manager at Brown Brothers Lincoln in Vancouver, turned this into a surprisingly positive experience. Vickie went above and beyond to make everything as smooth as possible. She helped coordinate a rental car, arranged for Jenni ( who was also fantastic) from her team to personally deliver a loaner vehicle to me, and checked in daily with updates. Her dedication to customer service was truly exceptional. When I picked up my car, she even had a thoughtful Valentine’s gift for my kids—an unexpected but deeply appreciated touch. Having owned multiple new cars across different brands, I can confidently say that the level of service at Brown Brothers Lincoln far exceeds expectations. In an industry where great service can be hit or miss, Vickie and her team set the bar high. I highly recommend them for your next purchase or service needs!

Always helpful and never disappoint! - Jeff871

The engine light came on in my new truck and service manager hand a shop mechanic come out right away to diagnose it. Shop order was done and appointment made minutes later!

I had my RDX serviced the other day I had excellent - tarnows1

I had my RDX serviced the other day I had excellent service from Christina NG She helped me with all my concerns I had Thank you

I have a 2018 Ford Fusion Energi. - davidmotion

I have a 2018 Ford Fusion Energi. For 7 years it has performed flawlessly. A few months ago we started to get an engine and wrench light. It was difficult to diagnose because it was intermittent. Steve Read worked with me and never once pointed out it ran fine for him. The problem is not yet solved but I could not be more pleased with the way I have been treated by Steve and the entire dealership.

Awesome awesome! - DJ Mack

Awesome awesome! Akesh and the whole crew went out of their way to ensure I could get my out of province inspection and get back on the road ASAP. Akesh was genuinely concerned about my situation and amazingly went to work on helping. He didn't have to. But chose to. Thank you Akesh! You rock. CCF Richmond is lucky to have you.

Awesome awesome awesome awesome awesome awesome awesome - donna40

Awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome great service great staff

Very, very good customer service from service associate, - brendat1209

Very, very good customer service from service associate, mechanic and detailer! Definitely pleased with the experience.

I just had my 2017 Leaf in for routine maintenance. - Ranald Donaldson

I just had my 2017 Leaf in for routine maintenance. The experience from start to finish was seamless, starting with the phone call I made to book the appointment. My original sales representative, Jag Sahota, had e-mailed me with a reminder that the servicing was due. Jag has also called me randomly since purchase, just to ensure that the Leaf is performing to specs. Costs were quoted in advance when I brought the Leaf in for servicing, so there were no last-minute surprises. On this occasion, I dealt with both Kaylee and Camille as service representatives. They were personable and professional, and their organizational skills were very apparent. In the past, with other vehicles at other dealerships, my personal exprience was that routine maintenance visits were plagued with upsell attempts. Campus Nissan just doesn't do this - they are an absolute credit to the automotive industry. Overall, I would highly recommend Campus Nissan.

I recently had my car's annual service at Audi, and I - Hamid Tz

I recently had my car's annual service at Audi, and I couldn't be more pleased with the experience. The service department attendant greeted me warmly and clearly explained the entire process, making it transparent and hassle-free. They even offered a complimentary ride to and from my desired location while my car was being serviced. Their attention to detail and commitment to customer care truly exceeded my expectations. Highly recommend!

SERVICE IS THE WORST ! - TRADE

SERVICE IS THE WORST !!!! SERVICE MGR UNTRAINED BUT LET'S ON SHE KNOWS EVERYTHING. I THINK THEY FORGOT MY VEHICLE FOR MONTHS AND BLAMED IT ON PARTS BUT THE OTHER GM STORE TOLD ME THE PARTS WERE READILY AVAILABLE .... HATE BEING LIED TO

We had a full service, tire rotation and inspection... - Bob P.

We had a full service, tire rotation and inspection completed while enroute to Prince George. The front desk staff made a special effort to fit us in, and the work completed by the technicians was great. They provided us with a very clear summary of our vehicle condition post service and were friendly and helpful. We give a thumbs up to the service staff......Thanks!

Excellent treatment - Dodge Fan

Apparently a difficult problem to find on my Dodge Journey. Went out of their way to find and repair the problem. Working excellent now. Very happy with the service.

Happy New Year, Everyone I have been a loyal customer... - Steph

Happy New Year, Everyone I have been a loyal customer with Carter G.M. Since 2011 and have always been treated as such. Today, I would like to take this time to show my gratitude to the service department. Which include, 3 outstanding front desk clerks to your right then straight ahead the professional, friendly and knowledgable team of 4 service members who always comfortably work with each other as a family unit to find resolve and resolutions in the best interest of the customer. They are Kristen, Elton, Steve and Leon, fantastic service, Thank you. Now at the head at the table, you will be happy to meet Jason in management, an outstanding gentleman, very approachable, professional, knowledgeable, friendly, always there when you need him in addressing any issues, concerns, in taking all and any extra steps necessary for a positive outcome. Truly, making you always feel like a valued customer, or as I would put it “FAMILY” thank you for yet another year of loyal services 🤗

I've been taking my vehicle here for service since new. - abyen

I've been taking my vehicle here for service since new. 7plus years. Excellent service department. Pleasant staff. Pricing was always fair. Service advisor voluntarily gave me a discount when I had the timing belt changed. One the main reasons why I would replace my Honda with another Honda.

Honest, kept me informed at each step, and well done.... - Ken

Honest, kept me informed at each step, and well done. Carter did an outstanding job and the best service I have had in a long time.

I used to be happy with this place - when things are good - KiaWrecksTires

I used to be happy with this place - when things are good they're good. BUT if they screw up and you expect them to do right, you'll get treated to gas lighting and mansplaining. The Kia tire techs wrecked three brand new winter tires during mounting yet insisted I had somehow been sold 3 defective tires. Other shops confirmed Kia damaged my tires while and Steve Mota simply dismissed the evidence presented and refused to make reparations.

Last August, I had an issue with my 2011 4 Runner. - bhoft

Last August, I had an issue with my 2011 4 Runner. Thought at first, transmission. Diagnostic was performed codePO303, #3 cylinder coil. Coil was fried due to oil in the spark plug tube.extra time was required due to part of coil stayed on plug. #3 coil replaced and all plugs. One year later, same issue. Decided to replace all the remaining 5 coils myself. Lo and behold #3 coil soaked in oil including another on the other bank. Upon further research found that the only way oil enters the spark plug tube is thru the tube seals, which requires the valve covers to be removed and seals replaced. This apparently is a common problem with age/mileage. I feel Castlegar Toyota absolutely knew how oil got in tube and failed to disclose this info subsequently expecting me to-return to have this repair done a second time. It was stated that “Oil bypassing spark plug itself”. So tell me how does so much oil go upwards from the combustion chamber? Deceitful and misleading. I will not return.