500 British Columbia Bentley/messages Service Centres

I've been with Cowell since 2005. Probably one of the... - raymondwilburwong

I've been with Cowell since 2005. Probably one of the best VW dealers in Lower Mainland. Cowell service has been reliable, open and decent, and dependable all this time.

Great service. - Jtusche

Great service. . Always have had a good experience. . Everyone looks like they enjoy working at this nice establishment.

Going Elsewhere! - Gwen

On two separate occasions attempts were made to schedule an appointment sing their online booking system. The first time I call after not hearing back from them. The second time, I didn't call. Being new to the area I would have anticipated better service as a Ford customer.

Stopped in there yesterday and had a service writer take - bigblok4

Stopped in there yesterday and had a service writer take a look at my totally rusted chrome front tow hooks on my 5000 kilometre F150, he told me its from gravel hitting them but I have never driven on gravel road or even driven it when there was road salt on the road, he told me Ford would consider it damage, because he blamed me and said its because I damaged them they have lost my business, was gonna buy a rear subwoofer and rear fender liners and have a service done since 5000km but I won't be going back.

I bought a vehicle with a platinum ESP, and dealing with - mkmartin101

I bought a vehicle with a platinum ESP, and dealing with this dealership just validates why I despise doing business with any dealership. The service department is inconsistent with the invoices and I had to inquire about the discrepancies. They did not communicate the dates of the services as they progressed and I missed out on some of the maintenance steps as a result even though I provided evidence.

Jeff is great. - RP

Jeff is great. Helped us find our second leaf. No pressure & very knowledgeable about the vehicles.

Service Hate this Car now! - Fedup

Here I go again, every 160 to 200 km my service light comes on, I have no turbo function and no power. I drive a Santa Fe Sport Turbo, 2014. Today it has 61000 k on it. Needed a part, was told they would call when it came in, never called, told me if the engine light started flashing to get a tow truck. I am always on time for servicing but I drive 60k back and forth to get this fixed! This is my second Hyundai Santa Fe (2010 and this one). I am getting 10.6 litres all highway driving. They fixed it again, last week, managed to get 203 k on it before it happened again. I hate this car! I'm afraid to drive it on the highway, it sounds like a Mac Truck, and it runs at 7000 rams to get through an intersection from a stop position. Next stop will be Hyundai Canada and the regulatory body for all dealerships.

Avoid White Rock Dodge at all costs. - Nathan

Avoid White Rock Dodge at all costs. My experience with them was a nightmare. In September 2024, my 2019 Dodge Ram’s front differential blew after I used my spare tire. When I towed my truck to White Rock Dodge, they flat-out refused to submit the claim under my extended warranty, which covers major components like the differential. Instead, they pinned the blame on me, demanding I pay $6,000+ out of pocket. Jerrod first claimed "it may have been caused because there was no fluid in the differential"—until I showed him proof that there was. Then, their service manager Rod accused me of driving on a completely worn-out spare tire for weeks (a lie confirmed by my mechanic who found 60% tread left on the tire). When I told him the spare was only used for an hour, he would not listen and insinuated I am a liar, yet he wouldn’t call any of the three people who were with me that would have told him the same story because it was true. The accusations kept changing, and Rod eventually claimed the differential blew because I didn’t service it at 45,000 km and 90,000 km, despite NO recommendation ever being made by their service team, not once verbally or in writing. Rod’s response? He insinuated I was lying again and insisted they recommended the service because “his team are professionals.” The only thing they are professionals at is being dishonest and blaming customers for mechanical failures. Rod then told me to consider trading in my truck due to the high repair costs and had me meet with sales, who offered me a ridiculous $15,000 for a truck that has $17,000 owing. This was clearly an attempt to take advantage of me and to take my truck for free. Just a year ago, I was offered $35,000. This proved just how unethical and shady this dealership is. I ended up having my truck towed to a reputable shop, where the mechanic said, and I quote, "they screwed you" and "their service team has blinders on." They also confirmed Chrysler is selling 13-15 differentials per month locally, which shows the differential failure is a common issue with this model. This makes it even more astonishing they would blame the owner. White Rock Dodge service team didn’t even notice that my brakes were 2mm away from metal on metal and did not recommend servicing my brakes. I emailed their General Manager, Kam, telling him about my experience, he did not even reply. I wouldn't trust this dealership with a toy car let alone a real vehicle. They do not care about their customers and will try to squeeze every dollar out of you. I will be taking my story to the local news to warn others. Stay far away from this place.

Customer Service Nightmare - Disgusted

Worst customer service imaginable. Had service done on new Honda after four months. Although told it would be covered was asked tp pay for an oil change. When I questioned this the Sales Manager spun on his heel and walked away saying "I don't need this". Incredibly rude ! 19 emails and phone calls to the dealership and Honda Canada and I still haven't received an apology, the only thing I am asking for. This has dragged on for 4.5 months. I have been lied to, ignored, had promises of action broken. Totally unacceptable. This takes in the Customer Service and Mediation Departments at Honda Canada as well. I will never deal with Honda again and I urge you to think twice before dealing with Honda. We were warned about White Rock Honda and choose to ignore the warning. Don't make our mistake.

Gavin from parts and services got our vehicle fixed and - DamienD

Gavin from parts and services got our vehicle fixed and taken care of asap. Had an outstanding experience and would 10000% recommend to friends and family.

I have been dealing with Willie Dodge for years and have - murrrr

I have been dealing with Willie Dodge for years and have always been very satisfied with the service I have received there. Over the past few months I have had to visit their service department for a couple of minor issues and i serious issue. I have been so impressed the the quality of service from the service department. They are always friendly, there is never any wait and they always have the paper work prepared before hand. Once the service is complete, they always let you know when your car is ready to go. I definitely give them a 5 STAR rating and would not hesitate the recommend them to my friends.

excellent service all the time - Novak

Lonnie and Harry have helped my family for years in getting a vehicle. There customer service is EXCELLENT and they also above to keep you happy. These guys are truly amazing!!! thanks so much 5 STARS!!!!

Good after-sale customer service - Dhruv Desai

Recently went there for oil change for my civic-2016. Low price with excellent customer service including drop-off and pickup services at your convenience

Took my truck in for some warranty work, a new front - None

Took my truck in for some warranty work, a new front wheel bearing and a coolant flush. They never even touched my hose clamps yet still charged me for a coolant flush. They wrecked my wheel sensor and instead of just replacing an @ $40 part they deleted the code twice and gave me my truck back causing me to crash. It took me over a year them lying and xx . Twice I left my truck there for 3 months without so much as a phone call. The first time they said they had all the parts when they had none. No less than 6 times I told them what needed to be fixed and what did not. I got my truck back missing parts and with repairs done that had no relation to the claim, which I had explained to them in detail several times. At the end of the day they deleted a code instead of repairing a cheap part sending me with an unsafe vehicle, charged me several times for work that didn't need to be done or wasn't done and lied to me several times. Finally after a year and a half I got my truck back and was still missing parts. I wouldn't take a vehicle from them if they were giving them away. Don't waste your time or risk your safety.