500 British Columbia Bentley/messages Service Centres

We live in North Vancouver and friends of ours who have... - abyrne73

We live in North Vancouver and friends of ours who have bought many volvos from Joseph recommended we make the drive to Surrey. Last year we bought our XC90 and most recently had running boards added through dealing with Paul in the service department. I think it speaks volumes that we make the drive to continue with servicing our car at a dealership that is out of our community. Joseph and his team are a pleasure to deal with and are very service focused for their clients. Andrea North Vancouver

I drop my Honda CRV hybrid 2023 clearly said Driver side - RIYACCJ

I drop my Honda CRV hybrid 2023 clearly said Driver side front Tire pressure drop everyday . After service they said " nothing wrong" No nails and puncture in tire. But next snow day the tire pressure seen as zero. Sunday Honda closed so I slowly drive to Mr. Lube and found a BIG NAIL and rectified. ???? What a poor service of official HONDA DEALER !!!!!

Had new front brakes installed this morning Thanks to Sam... - .bob

Had new front brakes installed this morning Thanks to Sam for another great job. He has kept my Murano in very good condition ever since I first went to Jonkers.

Go in for an oil change come out with a warning on your - Eva

Go in for an oil change come out with a warning on your cluster. Left garbage in my truck, adjusted my seat settings, my truck door was full of water and I mean full like they left the door open all day in the rain. Worst service experience ever

The negligence of this shop almost caused an accident on - Wendy Cooluris

The negligence of this shop almost caused an accident on the highway for myself and my kids. We noticed a weird grinding noise while driving, when turning and accelerating and decelerating. We had asked if it was covered under warranty and they had said it depended on the repair. If it wasn’t covered or nothing was found we would pay for the diagnostic. We also had a service done later and asked them to check for the same thing. They assessed it and told us they gave it a thorough look through and a test drive. They said there was no sound or grinding they could hear or feel. They said they tightened a couple things. I got in the SUV and immediately could still feel/hear the issue though it seemed a tad better. My husband tried it out too and went back in the shop and said it was still there. They assured him that any sound we thought we could hear/feel was a regular noise. We went home and eventually called back. We were told vehicles make noises and to rest assured they checked anything it could be and there is no issue. They made us feel incompetent. At the service, they still said there were no issues. Again, telling us there was nothing to hear or feel. We called in once or twice more and were told said they can check again but we are on the hook for paying when there is no actual issue. Most driving has been in town. While driving on the highway, we had a dangerous wobble but there was no where to get work done. I had it happen enough times to know it wasn’t the road conditions but had no safe places to stay/get reception for 100km or so. I figured my wheel alignment wasn’t right and took it in to KalTire. They checked the alignment and also found we had a control arm issue. They fixed it an the issues we noticed when we took it to Honda were also foxed. They said it can be called a death wobble because it can jerk you to the side and then back again which can be incredibly dangerous at high speeds. I contacted Honda and spoke with the service manager Tyson. He basically said there is no way they could have predicted this was an issue when I brought it in. He maintains there was no way for them to know there was an issue. When I asked Tyson how they checked for the control arm he sidestepped the question, Kal Tire says their protocol allows for everything to dangle which is how they found the issue and most shops won’t do this. Tyson refuses to acknowledge my concerns as real concerns and says that because it was months between my concerns and getting the vehicle actually fixed there was nothing wrong with the vehicle especially. I asked him if my concerns in the beginning could indicate a lower control arm issue or not. He eventually conceded that they can indicate a lower control arm but isn’t necessarily the issue. This shop put my family at risk.

The worst customer service I have ever had. - amandahearts38

The worst customer service I have ever had. My engine seized and was under recall. It took their recall center 7 months to give an okay to replace the engine. The wrong paperwork was sent in. No one returned my calls. I was NOT offered a courtesy car. Mistake after mistake was made. When my car was ready for pick up it was unwashed after.sitting in their lot for 7 months. And damage had been done to my front bumper while in their lot? So they have offered to replace it? I was offered ZERO compensation for the inconvenience they caused. Taryn was their one shining star who tried to smooth things over. However I feel I was treated terribly. I will never deal with them again. Worst customer service I have ever had!!

amazing store they always explain, and prices are great - mcm

amazing store they always explain, and prices are great not the usual store that gives you cheap basic service they recommend the proper amount of service for the area and don't treat you like the basic Vancouver client that is in a basic climate they taylor the service to be condusive to our conditions in kamloops like serviceing your brakes more frequently. just simply an amazing store they win you over with service and not just cheap prices

We are on a 3 month trip to the Canadian Rockies from - jos

We are on a 3 month trip to the Canadian Rockies from upstate NY and had a couple of problems with our 2021 RAM Promaster class-B motorhome. Kamloops RAM did an excellent job at resolving these problems under warranty 😊and by providing a shuttle service to our hotel! Finding a garage on-route is never easy as everybody is always booked full but Kamploops RAM fitted us in so we could continue our trip. Thank you guys and thanks to Riana for the customer service!!

I want to say I just had a an amazing experience with - babych8

I want to say I just had a an amazing experience with Kelowna Chrysler, I was on my way to Kelowna from Calgary and I had a message on my truck that I needed to get to a dealer asap for a DEF service I called Kelowna Chrysler 2:00pm and a Friday afternoon and they were able to get my in and get a Knock Sensor shipped in and had me back on the road the next day. Top notch service. Kudos to Steve and Monty, you guys are so professional and very concerned about getting me back on the road!!

Outstanding Service. - Happy Custimer

I can’t tell how happy I am with the service provided by this dealership. My vehicle needed to go into the shop suddenly and with a phone call everything was taken care of. They provided me with an emergency loaner until I could secure a rental, which took a a couple of days. When I got my vehicle back it was nicely washed as it was quite dirty on the outside when it went in. I’ve dealt with a number of dealerships in my day, and not just Ford’s either, and Kelowna Ford Lincoln tops the list. In a nutshell, very friendly staff, that know their jobs and how to take care of their customers.

I had a great experience with Kelowna Hyundai. - keenezo37

I had a great experience with Kelowna Hyundai. I am from Chilliwack and my car broke down just outside Merritt on my way from Kelowna. Once it was towed to Kelowna, Tyler Berkers took great care of me. He ensured to keep me in the loop of my required repairs, estimated times for parts and then again for service. He also ensured that I got a loaner vehicle to enable me to minimize the work days I missed. Justin White provided me a brand new Tuscon and I was able to use it for a few days to get back to Chilliwack for work. My wife and I have bought from other Hyundai stores with not the best experience but we agreed that our next purchase will be from the Kelowna dealership. Thanks for making my car breakdown experience way less painful guys! Keep up the great work! Tony

Great service, I would highly recommend this Dealership - art.pike

Great service, I would highly recommend this Dealership and will return for my next service.

Kia are always "on the ball"! - Sally2010

Always someone there to help. Comfortable customer waiting area with much appreciated hot beverages available. I love the act that my car is cleaned for me when I retake possession of it. I love my Sportage and the service that comes with it.

Trevor and Alex at Kelowna Mercedes-Benz are amazing! - Dmitriy

Trevor and Alex at Kelowna Mercedes-Benz are amazing! They took great care of everything and made the whole experience easy and stress-free. Their kindness, support, and expertise truly stand out. Huge thanks to both of them for going above and beyond! Highly recommend!

Happy Customer - Amy T

When we first moved to Canada in 2015 we took our car to a place in Kamloops since it was closer and hopefully cheaper than a dealership. We have gone to Kelowna Volvo ever since. They are friendly, helpful, and speedy. They drive us to a mall or anywhere else we want to go and come pick us up when they are finished with our car. The work they have done on our car has been excellent and we have only praise for this company.

Rude service employees. Twice my cars were damaged. My... - Arman Paraiso

Rude service employees. Twice my cars were damaged. My 2018 Sorento got a huge scratch while still under service. They won't accept the responsibility and want to have the repair charge to my insurance. My grand daughter was picking up my 2018 Soul after the service is done but I noticed a fresh scratch in front but they claim it's not their fault. Worst is that they drove her away rudely because another customer is in line. This is the worst service experience we had in Kia Richmond. We will never come to you for service again.

On about May 5th, I made an appointment to have my car - Thequietone

On about May 5th, I made an appointment to have my car looked at because I felt the transmission failing. I was afraid to drive the car. Vancouver Kia (who I am leasing this brand new car from) would not look at my car until May 31st because they said they "have no Technicians". I said the car will be dead by then and I cannot just park the car and not use it for nearly a month. I am disabled and need a car to get to my 2 jobs (Cannot take transit because of all the walking, I have MS and work in a dangerous neighborhood at night. Also, transit commute to my main job is 4 hours) Sure enough, my car died in a major intersection on May 9th. This could have caused a major accident. I missed work and had my car towed to Richmond Kia who helped me in right away. Before the car even broke down, Richmond Kia set up an appointment for me for the next day, since it was a serious matter. My car died the day before my appointment at Richmond Kia. They triage repairs at the Richmond location. Vancouver Kia told my husband they do not do triage repairs (husband went to see them in person on May 7th to ask again if they could get me in faster because he confirmed there was a serious issue with the transmission)..So they had no problem letting a disabled woman who has problems walking, drive a car with a slipping transmission. Richmond Kia had to replace the entire transmission on this brand new car. I am out many hundreds of dollars because of taking Ubers and missing work. After writing a letter to Kia Canada, I got a courtesy car and my car was fixed in a week. Initially they said it would take many weeks, but did everything to push things ahead when I told them my work and health situation. I will not deal with South Vancouver Kia again and will never lease from them again. I am paying lease payments and they expected me to go without a working vehicle for over a month. No offer of a replacement car or courtesy car or anything. I was going to buy this car after the lease was up, but I will not be purchasing it now. In 9 months time the transmission failed. The suspension feels messed up already too. I really want to just dump this lemon off at the dealership, hand them the keys and walk away. I would except I don't want my credit destroyed. I am stuck leasing this lemon for 4 more years. If a customer is making over $500 per month in lease payments, you should not strand them without a vehicle for over a month! I think that's breach of contract or something isn't it?

I have had an overheating problem in my Prius. - EDDY

I have had an overheating problem in my Prius. I have taken it to 5 other auto repair shops in the past 6 months, including a Toyota dealer. All 5 times the shops charged me for parts and labor and said "the overheating issue was fixed". None of these 5 failed attempts were successful. I took the Prius into Kicking Horse Ford. They gave me a nice loaner car while I waited for the part to come in and the repair to be completed. Super convenient for me. These people at this Service Department (including the mechanics) are very, very busy with repair orders. Stacks and stacks of orders. They not only completed my repair a week earlier than I thought. But for the first time in 6 months my Prius runs like normal without me worrying the engine is about to blow up! Amazing magic. The mechanic/technician even took the time in their busy schedule to show me my old water pump to show how it was damaged. In these times of bleak customer care Kicking Horse Ford’s service Department and mechanics/technicians are exceptional. Thank you.

Heater in pathfinder did not work for ten years. - garnet.oliver

Heater in pathfinder did not work for ten years.Two other dealerships could not find problem after spending hundreds and hundreds of dollars.King George Nissan found problem in an hour.Now once again I can face the winter months

Kokanee Ford sold me a defective part - disappointed customer

My 2002 diesel F350 needed a new transmission, I called parts and spoke to David and asked him to order a rebuilt transmission. David ordered a transmission, but unfortunately, not a rebuilt one, he had one shipped from Chilliwack that was USED. The transmission did not work. I had to tow my truck from Nelson to Kokanee Ford in Creston. I requested that the used transmission be sent back and a rebuilt one, which I ordered in the first place, be sent. Kokanee Ford refused. They are not taking responsibility for their mistake. I had to tow my truck back to Nelson.....and then learned Kokanee Ford kept 3 parts to my truck, which they are not returning....very disappointed!!!

Terrible customer service! - Purple4

Went on the lot looking for a used jeep. They didn't have any used ones in stock and that is fine. Went down the street to a Chevrolet dealership to just look around. Told the salesman we really wanted a jeep. Salesman said, "No problem! We can bring one in for you!" And they did. They fulfilled every wish we wanted in our jeep. Went back to the jeep dealership with our new jeep to get some accessories/parts. The parts guy couldn't help us so gave us a card to call the more experienced parts guy on Monday. He apologized and sent us on our way. Meanwhile, the owner is there the whole time. Shouldn't he care why people are walking out empty handed?? Guess they have enough customers and do not need our business. We will get our parts and accessories from a jeep dealership who actually cares about customer service.

I went in once for a tire patch. - Jade.e.mcnaughton

I went in once for a tire patch...this dealership won't stop contacting me, ive tequested multiple times to stop. I've even gone as far as leaving a vm for a manager to have my number removed. You have no comparison to your sister company in Saskatchewan, one could probably learn a lot from them, as they are outstanding, I was there customer for multiple years! Your repair department on the other hand...there's a reason I've never came back. I feel like I should follow up with them, so they are aware of your dealings.

Took my truck in for a steering column replacement, got... - Just Want What I Paid For

Took my truck in for a steering column replacement, got the truck back with 5 things wrong. First was the lower part of the dash was re-assembled with the e-brake release handle BEHIND the lower dash. Second was the lovely white glue smeared all around the fuel selector switch on the black dash, Third was my turn signal switch no longer works properly. Tilt steering column was installed to replace fixed column so lovely hole was cut in my steering column cover, and not very professionally, just sloppy, and there was one other thing that I can't recall at the moment... I can't believe they would employ a "Master Automotive Technician" that would let that leave his bay. Service manager had the tech "Fix" the issues, which included a black marker to hide the glue on the dash from the fuel tank selector switch that was broke by the "Master automotive tech". Turn signals still don't work, even after I I had the turn signal switch replaced and the problem is apparently a broken plug. So now, I have a couple daily reminders about the quality work by that Ford tech and dealer didn't think it was their problem, just want you out the door and go away. Lovely...