Be very wary of used vehicles in particular from this - FedUpintheValley
Be very wary of used vehicles in particular from this dealership.
Jackson was a reasonable sales person, but was unable to assist us in a meaningful manner when issues came up after purchase. Pleasant and compassionate though, I will say.
Sam was great dealing with our final payments and finance questions. It's a shame she's only part-time there.
Donald dragged us back in to refund money he shouldn't have and then made us come back to pay it again - 5 minutes later. He also tried to say it was Sam's fault - she did NOTHING wrong.
The service department didn't catch a bent front wheel rim causing vibration at highway speed on the safety inspection. We paid for a secondary inspection that found the issue. At least King George Nissan did replace the rim with no argument.
The internal air circulation does not seal. We have anecdotal evidence/experience as well as a mechanic stating on paper it needs further investigation/repair. Bob Venus (General Sales Manager) who was so pleasant when I complained about Donald, and conciliatory in offering an oil change/service and gas fill up, suddenly got terse and when approached about the time wasted and lack of diagnosis on site by my husband, decided to opt for gaslighting. Either the service department lied about what they did to my husband while he waited 2.5 hours with our small child, or to Bob; they took it on 2 test drives, then washed it, as well as changing the rim. Bob says they ran airflow testing at the hood and determined there's no issue. It's great driving in rush hour traffic, breathing in exhaust fumes because the system won't seal, but the dealership says I have to fork out $1300 if they deem it's not malfunctioning, when clearly it is.
The dismissive tone and attitude Bob displays towards customers who aren't "easy" is entirely inappropriate. Had I read a single review before purchasing my vehicle I would have seen that the complaints about the incompetent service department and this sales manager in particular go back pre-covid. He has a track record of over promising and under delivering or simply ghosting people, particularly women, who he seems to think don't have any knowledge or experience with vehicles or sales. Being told he will "now consider the matter closed" is a big eff you to a customer you're leaving hanging. At least he's just as rude and dismissive to my husband, so maybe it's not just women, but it sure seems like there's a tendency there looking at other reviews.
Additionally, I have asked 3 times for the name of the general operations manager and no one will provide it to me. They can't even be bothered to update their website to show staff - maybe because they don't want the accountability?
Overall icky feeling, shoddy, disrespectful experience dealing with their General Sales Manager, and I would never refer anyone to this dealership.
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