10 British Columbia Mitsubishi Dealers

We had a routine warranty service check done recently. - grant5913138

We had a routine warranty service check done recently. On the way home we smelled 'exhaust fumes' and once parked in our driveway I discovered that after the oil change the 'oil' cap had been left off. Oil was sprayed all over the engine compartment and onto the hot exhaust manifold, etc. (causing the smell of exhaust fumes in the cabin.) We called the Mitsubishi service department right away and the response was Top Notch. Within a few minutes they had arranged for a tow truck to fetch the vehicle back to their shop. By later that day it was delivered back to our driveway with a thoroughly-cleaned engine bay and car wash. The smells were completely gone and "all's well that ends well." And they offered restitution regarding future service checks. No one likes it when mistakes happen. But sometimes they do. The response by Mitsubishi was excellent and it demonstrates a serious commitment to building an ongoing customer satisfaction. They actually stood behind their product, owned up to the mistake and made it right in the best way possible. This has become all too rare in many businesses today, sadly.

I purchased a new Outlander from Go Langley Mitsubishi - robert.zanardi

I purchased a new Outlander from Go Langley Mitsubishi and traded in my 2023 Hyundai Elantra Hybrid as part of the deal. The Elantra had an active loan, and the dealership agreed to pay out the balance as part of the trade-in. It has now been over four weeks and the loan is still not paid off. I currently have two vehicle loans active at the same time, and I am still being charged interest on a vehicle I no longer own. I contacted the dealership and was told their finance department needs “three weeks to get the paperwork.” That timeframe has passed, and this is still unresolved. This is not a small issue. This is a serious financial responsibility that a dealership is expected to handle immediately when accepting a financed trade-in. Leaving a customer exposed to ongoing interest charges and potential credit risk is completely unacceptable. At this point, I have no confidence in their finance process and will be escalating this if it is not resolved immediately. If you are trading in a vehicle with a loan, I strongly recommend getting everything in writing and following up constantly, because they do not seem to treat loan payouts with urgency. Very disappointing experience.

Great team from our experience in sales and finance a few - Outlanderfan

Great team from our experience in sales and finance a few months ago to getting our first service today!

Bought 2015 audi Q3 with 160,000km , had leaking valve - markjohnthompson043

Bought 2015 audi Q3 with 160,000km , had leaking valve cover with oil burning off the manifold and they refused to fix it saying it was caused after purchase but it was witnessed during test drive . The dealership made me use my extended warranty to pay for it , and it was misfiring with check engine light on immediately after purchase. They again used extended warranty which came out of my pocket to replace coil packs , spark plugs , pcv valves and injectors. When I got the vehicle back same day I noticed oil mixing into the coolant reservoir and returned it to the dealership. Once I got the car back ive noticed strong coolant smell coming from front radiator and the coolant level is constantly going down. Brought it back to the dealership only for them to tell me there is no leak but ive photographed the level going down and returned it to them with low coolant warnings on the dash only for them to top it off saying its not leaking but clearly it is ! Terrible experience and ive now filed complaint with the VSA .

The manager was arrogant and rude and pressured us to - ajamil51

The manager was arrogant and rude and pressured us to decide in five minutes as he has other buyers. Mannerless person

Noor was a great salesperson and went above and beyond to - Mihiret.M

Noor was a great salesperson and went above and beyond to assist me with my needs. It was a good experience, and I successfully purchased my car with the help of Noor and Aiden from the finance department. They even stayed late to ensure my purchase process was completed. overall all the team was very helpful and we are happy with the service.

Service is not Dead. - frecam999

I ordered an accessory by phone for them to order in for me. When it came in they called me the same hour. I dropped by as I was passing and they installed it for me--just good service. Then I said that I had a question for finance, but was asking Parts and Service instead. Kailey said "I don't know, but I'll get an answer for you, sir, right away", and away she went and got my answer! Now THAT'S good service.

Buy a car over the internet??? - sprint900

I found myself in the dubious position of needing to buy a car on-line in June as I was moving back to Vancouver from overseas and had to have wheels ASAP on arrival. The crew at Newtype were very patient with me being extremely cautious about this sized purchase without actually being able to meet them in person. They made all the arrangements required prior to my landing in Vancouver and when I arrived at the dealership everything went very smoothly and I was able to drive off in my new Outlander completely satisfied with the purchase I had made. Great job gentlemen !

Only Care About Getting Your Money11 - Tdirom

They sourced a car for me. Mislead me about included features then told me to spend more money to get features I was told it had, didn't disclose vehicle history to me and lied to the VSA about all of it. Super sketchy dealership. Avoid.

Not happy, somewhat upset. - NotAHappyCamper

I took my old FRS in to try to reduce my payments. I was offered a few test drives and decided on a Lancer of equal value ty trade, which is fine. I liked this car more. They even reduced my payments by a whopping $6/month... Crazy right? The best part though? They added a year to my term, and lied about it, then hid it in the paperwork. So now I'm paying for an extra year THAT'S NOT SAVING ANY MONEY! So now I get to pay nearly 40,000 dollars for a car that's worth 22,000 at best. The sales tactics are pushier than most places, they wouldn't let me leave and guilted me until I put a deposit down. I was in a vulnerable position and was taken advantage of, don't let it happen to you too. Remember guys, you're allowed to say NO. Thanks a lot guys. Don't go here or to the Ford dealer next door, they're operated by the same staff and sold me the FRS previously mentioned for 8,000 more than our original agreement.