I recently traveled from Northern BC to the Vancouver - Melissa Moose
I recently traveled from Northern BC to the Vancouver area to trade in my 2005 Outback for a newer Subaru. I was hoping to find the right vehicle quickly, but I was a bit nervous about the whole process. I found something I was interested in at Tricity Mitsubishi, and from my very first interaction, sales consultant Andre Mezadre made everything incredibly smooth and stress-free. He responded to me quickly and worked with me to arrange a viewing at my earliest convience. I really appreciated his prompt replies and willingness to work with my schedule.
Andre was professional, punctual, and genuinely kind. He took me on a thorough test drive, explained all the features well, and patiently answered every single one of my questions. He really put me at ease and made me feel comfortable throughout the entire experience of buying a new car.
I was equally impressed with sales manager Jerome Rodriguez. He inspected, test-drove my trade-in, and gave me a very fair and honest price for my old Outback. He was genuine and I felt completely respected and treated well, something that made a huge difference to me.
As a woman buying a vehicle on my own, I was initially intimidated and worried about possibly being taken advantage of at a dealership. I’m so relieved and happy to say that's not the case at Tri-City Mitsubishi. The entire team treated me with respect and transparency, and the whole process felt honest and straightforward.
I also greatly appreciate the ICBC agent who handled the insurance for my new vehicle. She was fantastic! Patient, knowledgeable, and she took the time to help me find the best third-party coverage to properly protect my new investment.
From start to finish, everyone at Tri-City Mitsubishi was incredibly helpful, polite, and efficient. What could have been a stressful and overwhelming experience turned out to be surprisingly easy and even enjoyable one. I couldn’t be happier with my purchase and the service I received.
A quick look through their many positive reviews got me through the door and inspired my confidence. I hope my review can help do the same. I highly recommend this dealership to anyone looking for a new or used vehicle, especially if you’re coming from out of town or feel nervous about the buying process. They’re a fantastic, trustworthy team that truly makes the experience pleasant. Thank you, Andre, Jerome, and the whole crew! You're amazing at what you do!
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