10 British Columbia Mercedes-Benz Dealers

John was very professional and followed up with me if - Eva

John was very professional and followed up with me if futher help needed. Will surely work with him again. Eva

My wife and I recently purchased a 2014 E350 from this - warren.heppner

My wife and I recently purchased a 2014 E350 from this dealership and would like to thank Ken for his fantastic service and knowledge of the car he was showing us and going out of his way to make sure we were totally satisfied with our experience at the dealership and the test drive. We were very well informed about all the warrantee options that were available to us through the dealership from Kabi and treated as though we were purchasing a new vehicle. When it came time to get our orientation with our new car we were brought down to the showroom where the car had been detailed with a red bow on the hood (Which my wife is still talking about and sending photos to all her friends). Diego was extremely thorough and patient with us as he went over all the operations and even synced our phones for us. We have never had such a high level of service before even when buying brand new $100,000.00 plus vehicles. Thank you to all of the team at Kelowna Mercedes Bens you guys are awesome. I would highly recommend this dealership to anyone thinking of purchasing a new or preowned vehicle.

We dealt with Hafez Tamijani. - Trista Thompson

We dealt with Hafez Tamijani. He was professional, knowledgeable and went the extra mile for us. We bought a used vehicle. We were from out of town, so he worked with us through several phone, texts and emails. He sent us detailed information, including pictures that helped us make our car selection. He was quick to respond, and answered all our questions honestly, which we really appreciated. He made sure that car was clean at pick up and helped us make transaction quick & simple. Thanks again for the great service Hafez !

I have not been 100% happy with the outcomes of my - Heather

I have not been 100% happy with the outcomes of my service, but I do want to acknowledge Bryce Norman and his superior effort to accommodate me at all times. He has often gone out of his way to make things happen as flawlessly as possible. I will give this dealership 5 stars for Bryce Norman's outstanding service.

During my visit to this branch to inquire about my - Rod

During my visit to this branch to inquire about my expired services on my EQE, I unfortunately had a very negative experience with the sales representative, Babak Mousavi. I found his attitude to be rude and dismissive, which left me feeling unheard and frustrated. Given the role he holds, I was surprised by his lack of professionalism, especially since customer service is so crucial in this industry. It makes me question the management's decision to have someone like him in such a customer-facing position. I hope the team takes this feedback seriously, as the service I received was far below expectations.

Left three messages Friday. - woolleys

Left three messages Friday. Check engine warning on. No call back. Called today, Tuesday, from Whitehorse. Couldn’t tell me why they hadn’t called back nor could they offer any helpful advice. This is not ok. I expect more when I’m driving a $150,000 sprinter. I’ll go to a doctor fferent dealership for service next time.

Exceptional service.Salesperson LEO best service and... - Carolyn M

Exceptional service. Salesperson LEO best service and experience . Always responded immediately MANRAG great person to explain the operation of the vehicle. Assisted in demonstrating the parking at our residence. Manager excellent as well. Pick up, drop off service (Colter), friendly reception, and follow up service all contributed to my highest rating for Mercedes Nanaimo This is my second car purchased from Mercedes Nanaimo and will recommend this Dealership