10 British Columbia Mercedes-Benz Dealers

Brought my car in for diagnosis and repairs last August - Nilo K.

Brought my car in for diagnosis and repairs last August 15 and John Poernomo was quick to advise me of the problem. The repair was done in one day and I got my car back washed and vacuumed as promised. John explained to me clearly what the problem was. Thanks a lot John P. Nilo K.

My wife and I recently purchased a 2014 E350 from this - warren.heppner

My wife and I recently purchased a 2014 E350 from this dealership and would like to thank Ken for his fantastic service and knowledge of the car he was showing us and going out of his way to make sure we were totally satisfied with our experience at the dealership and the test drive. We were very well informed about all the warrantee options that were available to us through the dealership from Kabi and treated as though we were purchasing a new vehicle. When it came time to get our orientation with our new car we were brought down to the showroom where the car had been detailed with a red bow on the hood (Which my wife is still talking about and sending photos to all her friends). Diego was extremely thorough and patient with us as he went over all the operations and even synced our phones for us. We have never had such a high level of service before even when buying brand new $100,000.00 plus vehicles. Thank you to all of the team at Kelowna Mercedes Bens you guys are awesome. I would highly recommend this dealership to anyone thinking of purchasing a new or preowned vehicle.

We dealt with Hafez Tamijani. - Trista Thompson

We dealt with Hafez Tamijani. He was professional, knowledgeable and went the extra mile for us. We bought a used vehicle. We were from out of town, so he worked with us through several phone, texts and emails. He sent us detailed information, including pictures that helped us make our car selection. He was quick to respond, and answered all our questions honestly, which we really appreciated. He made sure that car was clean at pick up and helped us make transaction quick & simple. Thanks again for the great service Hafez !

I have been a customer of the Mercedes Boundary Service - Shannon

I have been a customer of the Mercedes Boundary Service Centre for over a decade within 2 separate companies I have worked for, and I can unequivocally state that their service has not improved one bit over the years. Despite the premium prices associated with the Mercedes brand, the service provided is far from top-notch. Recently, we dropped off a company vehicle for routine maintenance at 7 AM. By 4 PM, having received no updates, I attempted to contact the service center. After navigating through multiple phone selections, I was repeatedly redirected to reception. The receptionist forwarded my call three times to a service department member who was on vacation, as indicated by their voicemail. On my fourth attempt, I suggested that their phone system might need servicing, given its inefficiency. Despite this, I never managed to speak with anyone in the service department. My boss eventually got through and was informed that our vehicle had not even been started on and would require another day. This left us scrambling to reschedule our technician's appointments. The following day, we heard nothing until 4 PM when we were told that extensive work was needed and the vehicle would be ready by morning. Later, they called back to say it wouldn't be ready until the end of the third day. At this point, we decided to pick up the vehicle and have the work done elsewhere. To add insult to injury, we were charged an exorbitant amount for diagnostics and an oil change, and they failed to reset the vehicle's service interval notification. This experience epitomizes the worst customer service imaginable. For a brand like Mercedes, one would expect a level of service that reflects its premium pricing. Unfortunately, Mercedes Boundary Service Centre falls woefully short of these expectations.

During my visit to this branch to inquire about my - Rod

During my visit to this branch to inquire about my expired services on my EQE, I unfortunately had a very negative experience with the sales representative, Babak Mousavi. I found his attitude to be rude and dismissive, which left me feeling unheard and frustrated. Given the role he holds, I was surprised by his lack of professionalism, especially since customer service is so crucial in this industry. It makes me question the management's decision to have someone like him in such a customer-facing position. I hope the team takes this feedback seriously, as the service I received was far below expectations.

Left three messages Friday. - woolleys

Left three messages Friday. Check engine warning on. No call back. Called today, Tuesday, from Whitehorse. Couldn’t tell me why they hadn’t called back nor could they offer any helpful advice. This is not ok. I expect more when I’m driving a $150,000 sprinter. I’ll go to a doctor fferent dealership for service next time.

Exceptional service.Salesperson LEO best service and... - Carolyn M

Exceptional service. Salesperson LEO best service and experience . Always responded immediately MANRAG great person to explain the operation of the vehicle. Assisted in demonstrating the parking at our residence. Manager excellent as well. Pick up, drop off service (Colter), friendly reception, and follow up service all contributed to my highest rating for Mercedes Nanaimo This is my second car purchased from Mercedes Nanaimo and will recommend this Dealership