17 British Columbia Mazda Dealers

The technicians are very knowledgeable and friendly . - barbranostay

The technicians are very knowledgeable and friendly . I am very impressed with their commitment and competence when taking care of my car . They recognize me as soon as I arrive - which I appreciate!Well done Harris Mazda!

I would love to tell you about me buying a car my first I - Barbara

I would love to tell you about me buying a car my first I have always wanted a Candy Apple Red car. Jonnie Lee knew I wanted one and she found one in their lot and when I went there to see another vehicle, she said I have just the car and there it was. She insisted I go for a drive and I was hooked. So the next day Jonnie Lee was there, James and Megan and the all finished the deal. So incredibly happy for the great service.

Very helpful and pleasant staff. - jude

Very helpful and pleasant staff. While my car was being serviced, I was given a ride by a friendly driver to my medical appt. and picked up after. I really appreciated this extra assistance !

I had my CX 50 in today for a service appointment. - elaine

I had my CX 50 in today for a service appointment. The front staff girl is superfriendly and efficient. My service advisor Gavin Seller-Johnson answered my numerous questions and concerns with patience and understanding. I was totally impressed. I would give him 10 stars if I could. Much appreciated Gavin. Big thanks from Elaine.

This was the smoothest purchase of a vehicle. - Danai wood

This was the smoothest purchase of a vehicle. Gurtej was helpful and efficient. The suv I was interested in was already parked at the front ready for a test drive when I arrived. Jason in financing, demonstrated the same skills. Overall great experience.

This dealership is awesome! - k.gannon95

This dealership is awesome!! Everyone we’ve dealt with is incredible. We want to give a huge thank you to Ed, Darren, and Bryan in the service department! Our CX-5 has been having some issues and they really took care of us. Our service was done well and so quickly. Thanks Freeway!!!

Mike and Brian worked diligently with constant help and - Val_G

Mike and Brian worked diligently with constant help and patients as we bought our new Mazda CX5. It took a while to finally close the deal since we had to work with ICBC for a pay out on our previous car. Great service from both of them. I have purchased a Mazda since 1987 and purchasing all my past 5 cars from Courtenay Mazda and got the very best service. Thank you Mike and Brian you get a five star plus rating from us. The best service thank you! Val and Tom G

I've been dealing with this dealership for over 10 years - Paul

I've been dealing with this dealership for over 10 years and have always received first-class service. I recently purchased a new Mazda and Michael and staff were efficient, informative, friendly and professional in answering all my questions. I highly recommend this dealership.

Daniel Lee and colleagues have always been professional, - Camille

Daniel Lee and colleagues have always been professional, courteous, willing and thorough in the services they had provided for my car. They would take the time to explain the details of the service given. I appreciate the assurance this gives me when I'm driving my car.

🛑 Manipulative finance tactics & negligence with - RajeshGupta

🛑 Manipulative finance tactics & negligence with trade-in payoff. Avoid Katelin. 🛑 We recently purchased a 2025 Mazda 3 here. While we love the car itself, our experience with the Finance Manager, Katelin, was manipulative, unprofessional, and administratively incompetent. 🚩 1. Insulting Sales Tactics The experience in the finance office felt like a battle against deceptive practices: Deceptive Math: 📉 When pitching the extended warranty ($4,400), she tried to claim the "real cost" was only $3,600 and the rest was "just interest"—a transparent attempt to hide the actual total price we would be paying. Fake "Friends & Family" Offers: 🎭 She used the oldest trick in the book: "I’m not supposed to do this, but I’ll give you a friends & family discount." It was a desperate attempt to create fake exclusivity. Uncomfortable Familiarity: 🤨 She actually turned to my wife at one point and said, "I feel like we’re friends," to guilt us into buying products. It was bizarre and completely unprofessional. The "Casino" Offer: 🎲 She tried to sell us a refund program where we'd have to pay a non-refundable $500 fee upfront to maybe get $1,800 back later—but offered to "waive" the fee like she was doing us a favor. The logic was absurd. 💸 2. Administrative Negligence & Financial Loss -- Worse than the sales pitch was the incompetence with our paperwork: Failed Payoff: Katelin failed to pay off our trade-in lien on time. Because of her delay, a full bi-weekly payment was withdrawn from my bank account for a car I no longer owned. Lost Money: 📉 Because the payoff was late, daily interest continued to accrue. When they finally refunded me, they only returned the principal—meaning I was forced to pay ~$80 in interest for the time they owned the car, solely because they were too slow. Zero Communication: 🔇 She initially ignored emails, refused to answer if the payment had been sent, and after finally promising to "rush" the refund, she never notified me it was ready. I had to call the receptionist myself to find it sitting at the front desk. If you buy a car here, bring your own financing and refuse to engage with the upsells. Because of this experience, we will never return to Destination Mazda or purchase from any Destination Auto Group dealership again. 🚫

I've been with Pacific Mazda for 28 years. - dalewayne

I've been with Pacific Mazda for 28 years. Can't say enough about them. My new/used 2018 Mazda 3 is my 5th Mazda (I had 2 old pickup trucks for gardening purposes). My car always runs like new after a service. I just traded my 2005 Mazda 3 in this week (20 years old). The 2018 is like new and I am In love with it. Laura, Kristina, and Marley in service are a really fun and effective team. Mark and Rob in parts are a fountain of information and really show concern for your needs. I purchased my new/used 2018 Mazda from Jeff Thompson who is brand new there, is a really authentic guy who insists he is working for you the customer. I purchased my first Mazda from a retired former wing Commander with the Canadian Air Force acrobatic team the Snowbirds. We got to talking after the purchase and found we both had an interest in Sport Motorcycles. We ended up going on rides together and I got to see his trophy wall of the years he was flying. Jeff Thompson and I had some very interesting conversations about our lives. Back to the beginning: Henning Kanstrup is a musician like myself who was the service manager? for many years at the time I bought my first Mazda. Laura, Mark, and Richard are still there from that time. It was a bit hard getting used to the new scene when they moved from Cook and Yates but things are pretty fluid now. For anyone who is reading. My 2005 Mazda 3 cost me $.49 per km. This is gas, insurance, service costs, and cost of vehicle not including depreciation over 20 years

TL;DR Do NOT go here. - JP

TL;DR Do NOT go here. Came across a 2017 Mazda CX5 online that we were interested in. Upon arrival we met the salesman who will remain un-named, who then proceeded to simply tech-dump and mansplain the details of the car to me and my wife. Test drive was fine. I called a trusted friend while we were at the dealership to ensure we asked all the right questions and didn't miss anything. My friend reminded me to check the glass. Make sure theres no cracks etc., because the dealership should not sell a car with cracked glass etc for liability. This car had a significant spiderweb crack in the bottom right of the windshield that they knew about (because it was stated on the inspection report upon later viewing) and still tried to sell the car as is, mentioning "just report a claim to ICBC". We were stunned they'd suggest that to us. We negotiated on replacing the glass as that is not our fault and they should not be selling it in that condition. Eventually the manager agreed that they would replace the glass. Negotiating with the salesman and manager was the worst. They hardly budged an inch after multiple back and forths. The manager even told me at one point "don't buy this vehicle if you can't afford it" in a demeaning tone. If a car dealership isn't willing to negotiate at all, then they should clearly state that. The manager and salesman even got into a brief "argument" in front of us regarding what could and could not be done about the price. This was very uncomfortable to watch. They ended up coming down just a few hundred dollars and I received the paperwork from the business manager, where we were instructed to bring a bank draft when the vehicle was ready. Once I got home and checked the math...the math was wrong. The balance owing did not make sense and was higher than the agreed upon price with the salesman. Called the business manager the next day - There ended up being a $600 HIDDEN EXTRA fee that no one mentioned that goes to Mazda Canada. She immediately felt bad and without hesitation removed their internal $600 documentation fee to reach the agreed upon pricing... Yet we were told previously by the salesman and manager that the doc fee is non negotiable. Once I came to collect the car, we dealt with a different business manager. He was the only good part of this entire experience. He was very empathetic towards the experience we had and was surprised at the extra fee. He mentioned that fee should only be applied to brand new vehicles. In conclusion, we had a terrible experience. Go to another Mazda dealer. Car was nice though.

Excellent Dealership and I highly Recommend them. - len5005

Excellent Dealership and I highly Recommend them. I purchased my vehicle online. Ziae Maayta and all the staff did everything that I asked of them to make this deal happen. I would deal with them again anytime. First Class!

December 27, 2024 I am Jun, writing regarding my Mazda - fc.frank

December 27, 2024 I am Jun, writing regarding my Mazda CX-5 regarding the 20,000 km service performed on the vehicle. After reviewing the service receipt, it is evident that some of the charges and work performed were unnecessary, lacked proper justification, or were not communicated beforehand. In addition, I have noted that other customers have raised similar complaints regarding unnecessary services, excessive labor charges, and a lack of communication at your dealership. This appears to reflect a recurring issue that warrants immediate attention. Specific Concerns and Observations: Engine Oil & Filter Replacement Description: Synthetic oil and filter replacement as part of routine maintenance. Charges: $52.10 for synthetic oil, $13.95 for the oil filter, and $313.40 for labor (which includes a multi-point inspection). Concerns: While the oil and filter costs are reasonable, the labor charge of $313.40 is excessive for a routine oil change and inspection. Multi-point inspections are typically bundled into regular maintenance at no extra cost, so it is unclear why this labor charge is so high. Brake De-Glazing and Service Kit Description: De-glazing of brake pads and rotors, along with the use of a brake service kit. Charges: $23.15 for the brake service kit (parts). Concerns: De-glazing is not a standard service at 20,000 km unless there are specific brake issues, such as noise or reduced braking performance. No such issues were communicated or justified. The brake service kit charge of $23.15 seems unnecessary for a relatively new vehicle, especially without any prior evidence of excessive wear or braking issues. Environmental Disposal Fee Charges: $14.99 Concerns: While this fee is standard, it is slightly higher than industry averages, which are typically around $8–$12. Terraclean Fuel Treatment Description: Added without consultation or explanation. Charges: $14.99 Concerns: Fuel system treatments are not required for a vehicle with only 20,000 km unless specific performance issues (e.g., reduced fuel efficiency or misfiring) are present. No such issues were reported or communicated. Other customers have reported similar concerns about being charged for unnecessary fuel treatments. Cabin Air Filter Replacement Description: Replaced due to being "dirty" after 12 months. Charges: $41.75 (parts) and $49.50 (labor). Concerns: Cabin air filters generally need replacement every 24 months or 24,000–48,000 km, depending on environmental conditions. The labor charge of $49.50 for this task is excessive, as replacing a cabin air filter is a simple process that typically takes only a few minutes. Four-Wheel Alignment Description: Performed due to "uneven tire wear." Charges: $149.95 Concerns: Alignment at 20,000 km is typically unnecessary unless specific issues such as pulling or vibration are observed. Minor uneven wear is not a sufficient reason to undertake such costly work without warning of the cost involved. Overall Issues: Excessive Labor Costs: The labor costs for routine tasks, such as the oil change and cabin air filter replacement, are significantly higher than industry norms. Unnecessary Services: Several services, including brake de-glazing, the brake service kit, and fuel treatment, were either unnecessary for a one-year-old vehicle with 20,000 km or were performed without adequate justification. Lack of Communication and Transparency: None of these additional services were communicated or approved by the owner. This lack of transparency denies the owner the opportunity to make informed decisions about the work being performed on their vehicle. Recurring Complaints: Other customers have raised similar issues regarding unnecessary services and excessive labor charges, suggesting a broader pattern of dissatisfaction that req

Had the Mazda 3 in recently for service along with new - Rich Morissette

Had the Mazda 3 in recently for service along with new winter tires installed - a shout out to Kurtis and the entire service team - as always the team looked after my Mazda and it’s all ready for the winter months ahead - I wouldn’t hesitate to recommend this store for all your service needs!

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in... - michaeljosephcarroll

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in 2016. All of the scheduled maintenance was done, on time, by VIP except for the last oil change. The engine seized at 114k kms. The VIP Mazda service manger told me that the engine had thrown a rod and put a hole in the block. He also told me that this had happened because the engine wasn’t lubricated… even though there was no “low engine oil pressure” light warning or valve lifter noise. He then quickly went on to blame the reputable garage where a licensed mechanic preformed the last oil change. I asked the service manager how much oil was in the engine and was told that there was no way to know as the technician had removed the oil pan already. VIP went on record on Facebook later saying “Our Mazda Canada Certified Master Technician inspected the vehicle.…the technician noted that although the engine was seized the oil was 0.5L over full.” Mmm…so which is it? I was then quoted $5780 to replace the engine with one that had 100k kms on it. There was no offer to help or any show of good faith from VIP Mazda whatsoever. I guess, after 5 years, they figured they had gotten what they could from us. This is an excerpt from a letter we received from Mazda Canada; “V.I.P. Mazda has advised us that they would be happy to help the with the cost of the repairs – by giving a better price, but there would be no involvement from the manufacturer. We thank you for the opportunity to review.” We had another mechanic replace the engine for one with a lot less kms and less money. Upon further inspection of the original engine, it turns out, a bolt from the crankshaft bearing cap failed. The head of the bolt broke off and was pushed through the aluminum block by the connecting rod. Probably a poor casting but certainly a factory flaw. Clearly none of this happened because of a lack of lubrication. It was a factory defect. Had the “Mazda Canada Certified Master Technician” spent just 30 minutes more, he would have seen the flaw…but they couldn’t be bothered. This is a dealership that will absolutely turn their back on you as soon as it appears that you have become less profitable. I find their dishonesty shocking and disgusting.