17 British Columbia Mazda Dealers

A positive attitude from the moment we came in the door. - mckeown

A positive attitude from the moment we came in the door. We were not planning on purchasing a car that day but because of the way we were treated by all the staff we ended up purchasing a car that day. Can not say enough positive words about our experience other than when we are looking for our next car our first stop will be Harris Mazda. Well done by all, thankyou for your service.

They treat me like family at Island Owl and I love going - J Mose

They treat me like family at Island Owl and I love going there. I will always deal with them!

ARTHUR WAS QUITE NICE AND ACCOMMODATING. - Prince

ARTHUR WAS QUITE NICE AND ACCOMMODATING. EXCELLENT SERVICE FROM START TO FINISH. I WAS ABLE TO ENJOY A CUP OF COFFEE PROVIDED, WHILE KNOWING MY CAR IS IN GOOD HANDS.

It was a really good experience for us as it is our first - joy

It was a really good experience for us as it is our first time purchasing a new car. Michael has shown us all the best options and compare the one we want and best value that we can get. Mike helped us with the trade-in too. Overall, it went smoothly.

Great service, respectful treatment. - Lacombegirl

Great service, respectful treatment. Honesty and clarity! Thank you, l just had my vehicle scanned and no error codes. Thanks Emma and Mike - if you are looking for a vehicle this is the caliber of service and quality you are looking for

I brought in my 2022 cx 5 for its regular maintenance, - rt-604

I brought in my 2022 cx 5 for its regular maintenance, and front suspension problem. The mechanic did a wonderful job on my SUV. No more clunking, in the front suspension. The car. Was very clean when I got back.

Very fast and efficient, called in my concern regarding - Lukaiser033

Very fast and efficient, called in my concern regarding my wheel bearings, recieved an appointment in a timely manner (under 2 weeks), and had my Mazda 3 back within same day.

In every service appointment in the past ten more years, - david tsou

In every service appointment in the past ten more years, Mr. Daniel Lee always telling me the details of what the problem was on my car and then told me how was the mechanics fixed the problem. I like give five stars to this customer service advisor.

The service at this dealership is terrible, and they try - AS

The service at this dealership is terrible, and they try to upsell unnecessary services. I stopped going here after an experience with three separate issues: resetting the service light, fixing the trunk system, and testing the battery (since I suspected it might be causing the trunk problem). One technician quoted me $69 per issue just for diagnostics, plus any additional costs for parts and labor. This was surprising, as another technician had told me over the phone that battery testing was free and resetting the service light would only cost $35. When I tried to clarify the different quotes via text, the technician admitted they worked on commission after I pressed him on the inconsistencies. He was defensive and rude in his responses, which made me uncomfortable. Ultimately, I took my car elsewhere. I managed to reset the service light myself with a quick Google search, had my battery tested for free by an independent mechanic, who confirmed it was causing the trunk issue. All in, it cost me $89 plus tax to fix everything, including labor for the battery replacement. To top it off, the last time I had my winter tires swapped here, I told them I was in a hurry. They assured me they’d called me an Uber after I dropped off the car. After waiting 30 minutes, I checked back at the desk and was told someone had "accidentally canceled" the Uber. Overall, I would not recommend this dealership for service.

The service centre tried to charge me $147 for a firmware - Redgeekblue

The service centre tried to charge me $147 for a firmware update, a service that other Mazda dealerships offer for free. When i called ahead of time, they said it would be $60. Crooked money grabbers. Avoid like the plague.

TL;DR Do NOT go here. - JP

TL;DR Do NOT go here. Came across a 2017 Mazda CX5 online that we were interested in. Upon arrival we met the salesman who will remain un-named, who then proceeded to simply tech-dump and mansplain the details of the car to me and my wife. Test drive was fine. I called a trusted friend while we were at the dealership to ensure we asked all the right questions and didn't miss anything. My friend reminded me to check the glass. Make sure theres no cracks etc., because the dealership should not sell a car with cracked glass etc for liability. This car had a significant spiderweb crack in the bottom right of the windshield that they knew about (because it was stated on the inspection report upon later viewing) and still tried to sell the car as is, mentioning "just report a claim to ICBC". We were stunned they'd suggest that to us. We negotiated on replacing the glass as that is not our fault and they should not be selling it in that condition. Eventually the manager agreed that they would replace the glass. Negotiating with the salesman and manager was the worst. They hardly budged an inch after multiple back and forths. The manager even told me at one point "don't buy this vehicle if you can't afford it" in a demeaning tone. If a car dealership isn't willing to negotiate at all, then they should clearly state that. The manager and salesman even got into a brief "argument" in front of us regarding what could and could not be done about the price. This was very uncomfortable to watch. They ended up coming down just a few hundred dollars and I received the paperwork from the business manager, where we were instructed to bring a bank draft when the vehicle was ready. Once I got home and checked the math...the math was wrong. The balance owing did not make sense and was higher than the agreed upon price with the salesman. Called the business manager the next day - There ended up being a $600 HIDDEN EXTRA fee that no one mentioned that goes to Mazda Canada. She immediately felt bad and without hesitation removed their internal $600 documentation fee to reach the agreed upon pricing... Yet we were told previously by the salesman and manager that the doc fee is non negotiable. Once I came to collect the car, we dealt with a different business manager. He was the only good part of this entire experience. He was very empathetic towards the experience we had and was surprised at the extra fee. He mentioned that fee should only be applied to brand new vehicles. In conclusion, we had a terrible experience. Go to another Mazda dealer. Car was nice though.

Kamloops Mazda is AWESOME! - Joc

Kamloops Mazda is AWESOME! Working with Jerry and Dawna has been an absolute pleasure. Very kind and friendly staff and very helpful too! I love my new car and I am so happy!

December 27, 2024 I am Jun, writing regarding my Mazda - fc.frank

December 27, 2024 I am Jun, writing regarding my Mazda CX-5 regarding the 20,000 km service performed on the vehicle. After reviewing the service receipt, it is evident that some of the charges and work performed were unnecessary, lacked proper justification, or were not communicated beforehand. In addition, I have noted that other customers have raised similar complaints regarding unnecessary services, excessive labor charges, and a lack of communication at your dealership. This appears to reflect a recurring issue that warrants immediate attention. Specific Concerns and Observations: Engine Oil & Filter Replacement Description: Synthetic oil and filter replacement as part of routine maintenance. Charges: $52.10 for synthetic oil, $13.95 for the oil filter, and $313.40 for labor (which includes a multi-point inspection). Concerns: While the oil and filter costs are reasonable, the labor charge of $313.40 is excessive for a routine oil change and inspection. Multi-point inspections are typically bundled into regular maintenance at no extra cost, so it is unclear why this labor charge is so high. Brake De-Glazing and Service Kit Description: De-glazing of brake pads and rotors, along with the use of a brake service kit. Charges: $23.15 for the brake service kit (parts). Concerns: De-glazing is not a standard service at 20,000 km unless there are specific brake issues, such as noise or reduced braking performance. No such issues were communicated or justified. The brake service kit charge of $23.15 seems unnecessary for a relatively new vehicle, especially without any prior evidence of excessive wear or braking issues. Environmental Disposal Fee Charges: $14.99 Concerns: While this fee is standard, it is slightly higher than industry averages, which are typically around $8–$12. Terraclean Fuel Treatment Description: Added without consultation or explanation. Charges: $14.99 Concerns: Fuel system treatments are not required for a vehicle with only 20,000 km unless specific performance issues (e.g., reduced fuel efficiency or misfiring) are present. No such issues were reported or communicated. Other customers have reported similar concerns about being charged for unnecessary fuel treatments. Cabin Air Filter Replacement Description: Replaced due to being "dirty" after 12 months. Charges: $41.75 (parts) and $49.50 (labor). Concerns: Cabin air filters generally need replacement every 24 months or 24,000–48,000 km, depending on environmental conditions. The labor charge of $49.50 for this task is excessive, as replacing a cabin air filter is a simple process that typically takes only a few minutes. Four-Wheel Alignment Description: Performed due to "uneven tire wear." Charges: $149.95 Concerns: Alignment at 20,000 km is typically unnecessary unless specific issues such as pulling or vibration are observed. Minor uneven wear is not a sufficient reason to undertake such costly work without warning of the cost involved. Overall Issues: Excessive Labor Costs: The labor costs for routine tasks, such as the oil change and cabin air filter replacement, are significantly higher than industry norms. Unnecessary Services: Several services, including brake de-glazing, the brake service kit, and fuel treatment, were either unnecessary for a one-year-old vehicle with 20,000 km or were performed without adequate justification. Lack of Communication and Transparency: None of these additional services were communicated or approved by the owner. This lack of transparency denies the owner the opportunity to make informed decisions about the work being performed on their vehicle. Recurring Complaints: Other customers have raised similar issues regarding unnecessary services and excessive labor charges, suggesting a broader pattern of dissatisfaction that req

Hey Chris emery everyone who works for you thinks you’re - BigBruh12345

Hey Chris emery everyone who works for you thinks you’re a C u next tuesday

Their service department, and Conrad in particular, is - jt

Their service department, and Conrad in particular, is fantastic! I'm in a 2013 Mazda3 with over 550,000kms on it and it's still a pleasure to drive and maintain. I really feel like he's rooting for us to reach our goal of a million kms. He is consistently approachable, easy to understand, and often goes above and beyond making sure we have what we need. I nearly always drive away from the service department with a smile, feeling good about the maintenance we've had done, feeling good with the performance of the car, and feeling good with having had another positive experience with Conrad. It makes a difference feeling like you and your car are well cared for. Thanks!

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in... - michaeljosephcarroll

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in 2016. All of the scheduled maintenance was done, on time, by VIP except for the last oil change. The engine seized at 114k kms. The VIP Mazda service manger told me that the engine had thrown a rod and put a hole in the block. He also told me that this had happened because the engine wasn’t lubricated… even though there was no “low engine oil pressure” light warning or valve lifter noise. He then quickly went on to blame the reputable garage where a licensed mechanic preformed the last oil change. I asked the service manager how much oil was in the engine and was told that there was no way to know as the technician had removed the oil pan already. VIP went on record on Facebook later saying “Our Mazda Canada Certified Master Technician inspected the vehicle.…the technician noted that although the engine was seized the oil was 0.5L over full.” Mmm…so which is it? I was then quoted $5780 to replace the engine with one that had 100k kms on it. There was no offer to help or any show of good faith from VIP Mazda whatsoever. I guess, after 5 years, they figured they had gotten what they could from us. This is an excerpt from a letter we received from Mazda Canada; “V.I.P. Mazda has advised us that they would be happy to help the with the cost of the repairs – by giving a better price, but there would be no involvement from the manufacturer. We thank you for the opportunity to review.” We had another mechanic replace the engine for one with a lot less kms and less money. Upon further inspection of the original engine, it turns out, a bolt from the crankshaft bearing cap failed. The head of the bolt broke off and was pushed through the aluminum block by the connecting rod. Probably a poor casting but certainly a factory flaw. Clearly none of this happened because of a lack of lubrication. It was a factory defect. Had the “Mazda Canada Certified Master Technician” spent just 30 minutes more, he would have seen the flaw…but they couldn’t be bothered. This is a dealership that will absolutely turn their back on you as soon as it appears that you have become less profitable. I find their dishonesty shocking and disgusting.