9 British Columbia Lincoln Dealers

My family and I have been dealing with Kamloops Ford - mjacques12

My family and I have been dealing with Kamloops Ford Lincoln since they were at their 8th Street location quite a few years ago; mainly buying vehicles from but trading in as well. I am on my third Lincoln SUV since 2012 when I bought my first MKX. I received a call from John two days ago asking if I would like to sell my 2021 Corsair to the Kamloops Ford Lincoln. I said I was not interested as I had low mileage and no issues with my vehicle. Then yesterday a fellow named Norbert called me with basically the same speel. Again, I said I didn't think I wanted to sell my fully loaded Lincoln. I finally got to buy the car I wanted, my DREAM CAR because my partner was out of the picture and I paid for it all by myself. He would always get drunk and say he wanted to take me looking for a new car and we had to buy it TODAY or he would change his mind. I always protested because I'd usually just finished paying the old one off. I never got my way and ended up getting a new vehicle with accompanying payments. So when I started looking into the new vehicles in 2021 with the intention of trading in my 2016 MKX the electric vehicles were all the buzz. I thought of maybe a hybrid but I was glad I never ordered one then as there are always some problems in most vehicles in the first one to two years of manufacturing. But, Norbert was persuasive and convinced me to come in and meet both him and John on Saturday morning, November 23 at 11:00 am to see what they had, and to bring my nice low mileage fully loaded car in. The draw being it's Black Friday Sales Day and there WILL BE SNACKS served. I'm waiting for that Wine, Women and Wrenches Ladies night to be happening soon. I always get invited and it is fun! My housemate never informs me when he buys another vehicle so I don't have to indulge my whereabouts tomorrow. Last time he bought a vehicle, from a friend, and it was nothing but, and still is a MONEY PIT!!! This time a 66 Ford truck. Ok to look at, but I rode in it and would prefer not to repeat that again. He drove me from our house in Westsyde to the shopping centre and I could hardly wait to get home. He complained it had standard steering and it would be better if it had power steering; ya think? Here we go again $$$$$$. So tomorrow I am going to meet with the two Salesmen and I will not be mentioning where and what I am doing. Two can play that game.... As the singer Lesley Gore sings "It's my party, I can cry if I want to." Well it's my money and I can buy what I want to. And Ladies out there beware; listen to that song she also sings: "You don't own me" and you might see similarities in your life. That song was bang on. DO NOT BE COERCED or bullied into buying when you are NOT READY TO BUY. I have the patience of a Saint and if they can't produce what I'm looking for, I WILL WAIT. MY LAST VISIT to Kamloops Ford Lincoln my car was serviced with an oil and filter change, new cabin filter, air filter, wiper blades, and a tires on rims stored there changed over and of course a lovely car wash and a free car wash cupon to boot. When I went to pay the balance not covered on my warranty, it was noted I would need a new set of tires in the spring as one had sidewall damage and the tread would not do another season. When I bought my 2021 Corsair it had 8000 klms on it. Attached to my worksheet, someone had given me a quote that wasn't done by the actual parts fellow, he was on holidays. I brought back the quote another day and told them it was way too high! I thought maybe it included rims .My partner had a BRAIN WAVE and said "in the spring, get the old tires put back on, then drive to a tire store and buy new ones there." Yeah like I have all the time in the world and would be driving with an unsafe tire. Advised by Rick, Jarrod worked out a much better price for me with them bringing the tires my partner wanted ME TO BUY, Falcons. Now I can still do all my shopping in one place and retain the convenience of onsite tire storage! ,

Very pleased with our experience. - doug

Very pleased with our experience. Very professional service that exceeded our expectations. Friendly. Sincere. Courteous.

Good sales service. - Jose

Good sales service. This is the second car I have bought from this dealer and I am satisfied.

The sales team worked hard at accommodating my wishes. - Djensen

The sales team worked hard at accommodating my wishes. Overall it was due the excellent customer service that made the transaction successful. 2 Thumbs up to Ryan and Jordan!!

This company don't deserve a star when it comes to - ab040501

This company don't deserve a star when it comes to service. I took my truck for its first service maintenance and recall, I got an email confirmation that I am booked for 10:30 am. I arrived just after 10 am to have the paperwork done and the person at the reception told me that it would take until 1 or 2 pm to complete the entire work. At 12:30 noon time, I noticed that my truck still had not been attended to. So I asked the person and he told me that I am booked at 11:30 am instead of 10:30. What a lame excuse. I told him to just do the oil change as I don't have the entire day to wait at their dealership. After doing the oil change my truck's fuel economy became worse. And the engine oil life is now down to 3800 km only compared to 8000 km when I got it. I will take my truck to get checked with another dealership that is more reliable and honest to deal with. I DO NOT RECOMMEND THE SERVICE at West Coast Ford Lincoln. They have bad scheduling and I can't trust a business that can't deliver what they booked you for. I can't trust this company and will not go back to them again!

Overall process was quick and easy. - SJ

Overall process was quick and easy. Happy with our new F-150. Will be back.

I went to pick my Ford Explorer ST 2021 only to discover - stelladk007

I went to pick my Ford Explorer ST 2021 only to discover the controls on the windshield was starting to fall off. it took four months to get that fixed. since that time we have had multiple problems with this vehicle, for example rear backup assist and backup camera not working and failing mostly every day. I’ve had the SUV in many, many times and the SUV still does not have reliable backup assist. Now the locks are acting up. They frequently do not come open and sometimes we have to climb over the front seat to get to the driver side. Other things are failing. For example, the radio sometimes won’t turn off. When backing up, sometimes the indicator on the dash says there is an object behind the SUV and the car slams to a halt (there is nothing there!). 18 months later, we are still dealing with the back up camera failing, doors not locking or sometimes not opening and controls failing. Also, the battery cannot hold a charge and when it drops to 80% the SUV computer chip says that to preserve the battery charge, the computer on board is shutting down all nonessential features. Very disappointing. This dealership knows about these faults and yet the service department turns the car back to us at the end of each day. I wonder, if we had an accident because of these faults would ICBC say that’s OK? I think not. Would ICBC pay for repairs to the vehicle and any injuries to people in the vehicle? Steve Marshall Ford seems to think this is OK, and says we just have to wait for parts to be found!! 18 months later? (that our car is unsafe, that our car slams its brakes on for no reason, or that the display panel for the camera blanks to blue screen and the doors don’t lock securely. we are very frustrated -our brand new vehicle first in 40 years, and it’s been a lemon from day one. So upsetting!

Bought extended warranty (from them) on my 2018 F150 when - rggriffiths

Bought extended warranty (from them) on my 2018 F150 when I purchased the truck. Transmission went in late July of this year. Booked the truck for service at the soonest available date which was two weeks later (figured that would be best since it's where I bought the truck and warranty). Five weeks (!) later when the truck was finally ready, I went to pick it up and they wouldn't let me take it because they weren't sure if they could collect from the extended warranty (that they had originally sold me and earned a commission on...). So essentially they held my truck hostage unless I gave them my credit card details, in case they could not collect on the warranty that they sold me. That's just wrong in so many ways. Quite unfortunate, because until then I had received good service for years and was fairly loyal. Now I won't deal with them again.

Very happy, thank you Kelowna Ford Lincoln - Jordan

Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.