9 British Columbia Lincoln Dealers

Further to a previous review, we had mysterious problems - davidmotion

Further to a previous review, we had mysterious problems with warning lights on our Fusion PHEV. Every time Cam Clark checked it seemed fine. Finally drove to the garage and left the engine running. They were able to determine the cause and replaced the High Voltage battery under warranty. Car runs fine now and my wife is delighted to have it back. Special thanks to Assistant Service Manager Steve Read and Service Rep Sasha. Coffee is great too!!

I recently bought a 2018 GMC pick up from Kamloops Ford - c-edwards61

I recently bought a 2018 GMC pick up from Kamloops Ford Lincoln. I’d like to say the sales manager Jeff was very professional and helpful. I live in Prince George and after getting home I had issues with the truck very substantial issues. Kamloops Ford in Lincoln had the GMC dealership here in Prince George fix all the knowing issues. On the other hand the lady that does the detailing did a very poor job, when I asked if they could remove the paint off the running board and inner fender walls as it was bright yellow road marking paint and looked terrible she was very rude about it.In the end she made things worse.She used some sort of acid that ate holes in my running board that I have to live with and the black paint that she sprayed over the yellow paint in the fender walls and Truck box’s is now showing up yellow again, i’m guessing because she was mad. She didn’t clean the inside of the truck out whatsoever, I hope they’re not paying you much. The fellow that sells extended warranty was very nice until I didn’t want their extended warranty, then he became rude and obnoxious. I hope they’re paying you less than the detailer. I am not recommending this dealership because of the shady things that we’re done and said,not mentioning all the stress they put me through.

Thank you for providing such great service and pricing - Jason

Thank you for providing such great service and pricing for us, Daniel. It’s truly appreciated.

Brian was so professional during the entire process of - Peter B

Brian was so professional during the entire process of purchasing and his knowledge and guidance was so profound.

I recently brought in my 2023 F-150 Lightning for an - jdc604

I recently brought in my 2023 F-150 Lightning for an insurance claim and couldn’t be more pleased with the level of customer service I received. Sachin was both professional and courteous throughout the entire process. He assisted with the insurance paperwork for the third-party replacement and kept me well-informed about the progress and scheduling of the work.

I went to pick my Ford Explorer ST 2021 only to discover - stelladk007

I went to pick my Ford Explorer ST 2021 only to discover the controls on the windshield was starting to fall off. it took four months to get that fixed. since that time we have had multiple problems with this vehicle, for example rear backup assist and backup camera not working and failing mostly every day. I’ve had the SUV in many, many times and the SUV still does not have reliable backup assist. Now the locks are acting up. They frequently do not come open and sometimes we have to climb over the front seat to get to the driver side. Other things are failing. For example, the radio sometimes won’t turn off. When backing up, sometimes the indicator on the dash says there is an object behind the SUV and the car slams to a halt (there is nothing there!). 18 months later, we are still dealing with the back up camera failing, doors not locking or sometimes not opening and controls failing. Also, the battery cannot hold a charge and when it drops to 80% the SUV computer chip says that to preserve the battery charge, the computer on board is shutting down all nonessential features. Very disappointing. This dealership knows about these faults and yet the service department turns the car back to us at the end of each day. I wonder, if we had an accident because of these faults would ICBC say that’s OK? I think not. Would ICBC pay for repairs to the vehicle and any injuries to people in the vehicle? Steve Marshall Ford seems to think this is OK, and says we just have to wait for parts to be found!! 18 months later? (that our car is unsafe, that our car slams its brakes on for no reason, or that the display panel for the camera blanks to blue screen and the doors don’t lock securely. we are very frustrated -our brand new vehicle first in 40 years, and it’s been a lemon from day one. So upsetting!

April 17, 2025 we bought a F150 from Suburban Motors. - Carli in Victoria

April 17, 2025 we bought a F150 from Suburban Motors. Made a healthy deposit, but still have a Ford financing for 7 yrs. 6 weeks later, we pull out of our driveway heading to the first intersection. The Brakes Locked Up. Thank God we weren't going very fast. It was a loud bang, hard-brake that abruptly stopped as we were pulling our trailer. Ford's Roadside Assistance worked well. But after technicians took a look, it's been stated that "a software glitch had occurred and they couldn't fix anything until a software update in Aug 2025 is available. We tried to get a replacement vehicle, one without the glitch hopefully! But no way they can't do that because it's a vehicle that we owe money on through their Financing company, so they say its Ford Motor Company to make that decision. We did purchase the Extended Warranty. But FMC didn't want to read our letter explaining our situation. They wouldn't pause payments while we wait for a fix in Aug nor replace the vehicle. We basically got a very cold shoulder. Not happy in any way with this outcome. Not recommending this dealer to anyone. We cannot believe that Ford Motor Company is so uncaring to knowingly let us drive away in a vehicle that may do this again on a freeway, in heavy traffic, lives could be lost.

Stopped in there yesterday and had a service writer take - bigblok4

Stopped in there yesterday and had a service writer take a look at my totally rusted chrome front tow hooks on my 5000 kilometre F150, he told me its from gravel hitting them but I have never driven on gravel road or even driven it when there was road salt on the road, he told me Ford would consider it damage, because he blamed me and said its because I damaged them they have lost my business, was gonna buy a rear subwoofer and rear fender liners and have a service done since 5000km but I won't be going back.

Very happy, thank you Kelowna Ford Lincoln - Jordan

Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.