⚠️ Caution for Fellow Land Rover Owners – My Experience - Jas
⚠️ Caution for Fellow Land Rover Owners – My Experience with JLR Langley ⚠️
I feel it’s important to share what happened with my vehicle at Jaguar Land Rover Langley so others can make an informed decision.
My car was in their shop for almost 7 months for timing chain and cooling system repairs. After such a long wait and a large repair bill, I expected my vehicle to finally be roadworthy. Instead, within one week of picking it up I broke down on the highway with a coolant leak.
Later inspection showed coolant had been leaking onto the starter motor for some time, yet this was never addressed during their extensive work. It’s shocking that something so obvious was overlooked, especially when the starter motor is in plain view of the areas they were already repairing.
When I raised the issue, the dealership denied responsibility. They offered me only a $1,000 goodwill payment toward unrelated damage and insisted I bring the car back for another “no-charge diagnosis.” After waiting 7 months and already breaking down right after their repairs, I have no trust left in them.
I am not asking for a full refund, only fairness on the labour costs for a repair that clearly wasn’t resolved. I have now escalated this matter to Jaguar Land Rover Canada and the VSA of BC.
👉 My advice to other owners: be very cautious, document everything (including intake photos/videos), and don’t assume that major repairs will be handled thoroughly just because it’s a branded dealership.
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