52 British Columbia Ford Dealers

boris was born ready to multitask. - sadie.catherine.baker

boris was born ready to multitask. he endures my antics, which most can't fathom. dave is great as well, but if you see boris in action, you'll understand how much discipline it takes to have the level of focus he has to manage all that. only man with an office job i respect, but he's genuinely a natural at making a place feel familiar enough to hurkle a durkle post dilly-dally. IF BORIS IS READING THIS, CALL SAUNIA!!! i don't approve most so now is your time to GET IN THERE MAN. love ~s

I would recommend you ask for Dante if you are looking - Cherb

I would recommend you ask for Dante if you are looking for a new or used vehicle. He is very professional and personable

Very professional and courteous Sima did a great job - vanschagenpaul

Very professional and courteous Sima did a great job organizing the sale I would not hesitate to purchase there again And I would request Sima to be my sales rep.

I had a high roaring noise at low speeds on my ford 350 - obrien4495

I had a high roaring noise at low speeds on my ford 350 super duty. Jodie at the service department got me in right away. Mechanic with no codes present managed to find the problem. I went back a week latter and they replaced engine cooling fan. They did an excellent job on cleaning and waxing truck. Thanks to Jodie for her organizational skills. Five stars for Jodie and her professional team.

The person who checked me in was Jesse, he was clear on - Brian

The person who checked me in was Jesse, he was clear on what was needed and the truck was done when promised.

Thank you Terrace Totem Ford and especially Dimitri. - Sharon

Thank you Terrace Totem Ford and especially Dimitri. Your service was top notch from beginning to end. You delivered exactly what we were looking for. Your attention to detail is what keeps us buying locally. Exceptional service. Thank you again .

I recently bought a 2018 GMC pick up from Kamloops Ford - c-edwards61

I recently bought a 2018 GMC pick up from Kamloops Ford Lincoln. I’d like to say the sales manager Jeff was very professional and helpful. I live in Prince George and after getting home I had issues with the truck very substantial issues. Kamloops Ford in Lincoln had the GMC dealership here in Prince George fix all the knowing issues. On the other hand the lady that does the detailing did a very poor job, when I asked if they could remove the paint off the running board and inner fender walls as it was bright yellow road marking paint and looked terrible she was very rude about it.In the end she made things worse.She used some sort of acid that ate holes in my running board that I have to live with and the black paint that she sprayed over the yellow paint in the fender walls and Truck box’s is now showing up yellow again, i’m guessing because she was mad. She didn’t clean the inside of the truck out whatsoever, I hope they’re not paying you much. The fellow that sells extended warranty was very nice until I didn’t want their extended warranty, then he became rude and obnoxious. I hope they’re paying you less than the detailer. I am not recommending this dealership because of the shady things that we’re done and said,not mentioning all the stress they put me through.

I got my car fixed ( Deer v. - muthersister

I got my car fixed ( Deer v. Trailblazer ) I am so happy with the job the did . Even fixed the rubber that came of my back wheel well . ( Chevy couldn’t be bothered) I was so happy Thanks for the excellent work Corinna W.

Sales person was excellent. - walter.wardrop

Sales person was excellent. Purchase went bad when the dealership had a problem replacing a cracked windshield prior to purchase. The Service Manager knew i was catching a ferry home and offered to drop the price by $200 ICBC deductible so I could "catch the ferry" I said no as this would be fraud, transferring the cost from Cam Clark Ford to the people of BC. I tried to explain this to him several times, but he just got indifferent at me not accepting his "favour". My visit went from 2 hours to 5.5 but the rest of the team did their job. One other problem with the finance manager claiming I could get BCAA insurance on site. This was not accurate, but the HUB insurance was excellent.

As my husband put it, this didn’t feel like a sales - Tim and Joanna

As my husband put it, this didn’t feel like a sales process. Ryan and Jamal were fantastic. Not pushy but making sure we got the right fit. We now have our dream truck

I bought 2024 f150 xlt, i wasnot sure about truck sizes - cheema_agri

I bought 2024 f150 xlt, i wasnot sure about truck sizes there salesman sukh sold me 6.5 ft truck which doesnt fit my garage and he charged way too high price of truck putting extra charges .i checked with other dealer there was way too much difference on price..Pg ford is fraud dealerships .i trusted Their salesman sukh thought he is my community guy but he is fraud..Really unsatisfied with the dealership totally disgusting people .No ethics and values all they want is money , They will suffer..

Sold me a used car with pre existing issues and also sold - armunthandi

Sold me a used car with pre existing issues and also sold me on extended warranty for the parts that were already damaged before I bought it. Once the car was properly diagnosed I got it repaired for $2700 out of pocket. I asked the finance manager who sold it to me (Armaanbir) to compensate me since the issue was never stated when I bought it and because he didn’t specify restrictions on the dealerships 90 day warranty for engine and transmission until the problem was diagnosed. He kept gaslighting me and telling me all these issues I was noticing after I took the car home was a “new car experience” and that if the car has issues an engine light would show which is another lie.

The sales team is amazing, Spence in particular! - Bryce

The sales team is amazing, Spence in particular!! You have to go see him to make your experience of buying a vehicle that much more pleasant. The service team tries but the way the schedules and communications seem to turn out it leaves a lot to be desired. They definitely need to give that some attention from upper management. Had a service set up though sales that was an outside repairman to repair a seat and the expectation I had was knocked out of the park and then some. All in all don’t let the service department scare you it will get done, just plan ahead and make sure to communicate to them and keep following up if it needs further attention. Other than that these guys are pretty awesome.

In June 2024 husband wanted to purchase a jeep from their - Grylynx77

In June 2024 husband wanted to purchase a jeep from their "luxury division" in the corner of their lot. We were told that the loan wouldn't be approved unless he agreed to purchase an extended warranty. Most people know that extended warranties don't cover four wheeling which we mentioned several times that we would be using it for that. A year and a half later husband has severe osteoarthritis in shoulders and his work hours are declining. We discover that we now have a $22,000 loan on a vehicle that's worth $13,000. This was sold to him by Mark. Sad and sleazy sales tactics. We will make sure that all our friends and family members know what this place did to husband. A phone call to Mark a week ago about the situation that we were currently in was not returned. Do you treat your customers that buy used Range Rover's like that? Stay away from this place.

The sales rep guy was great and treated us very well. - jdjvillagran

The sales rep guy was great and treated us very well. However, the manager on the other hand was horrible and rude, he even wanted to take advantage of a trade in and gave us a horrible deal. We told them straight away that the car they were trying to sell us was out of our budget and they kept pushing for a sale stating they would make something work for us. However, we come down to the numbers and they wanted to take advantage by lowballing us for our trade in, not to mention that the manager went behind my back and asked my partner what we would accept for the trade in when I had already told him, he was clearly bating for us not to be on the same page. I would honestly not recommend this place, not because of the sales guys, because every sales guy was great, but the manager was super rude, condescending and treated us very poorly. I do not believe that is the way you should conduct a business.

I went to pick my Ford Explorer ST 2021 only to discover - stelladk007

I went to pick my Ford Explorer ST 2021 only to discover the controls on the windshield was starting to fall off. it took four months to get that fixed. since that time we have had multiple problems with this vehicle, for example rear backup assist and backup camera not working and failing mostly every day. I’ve had the SUV in many, many times and the SUV still does not have reliable backup assist. Now the locks are acting up. They frequently do not come open and sometimes we have to climb over the front seat to get to the driver side. Other things are failing. For example, the radio sometimes won’t turn off. When backing up, sometimes the indicator on the dash says there is an object behind the SUV and the car slams to a halt (there is nothing there!). 18 months later, we are still dealing with the back up camera failing, doors not locking or sometimes not opening and controls failing. Also, the battery cannot hold a charge and when it drops to 80% the SUV computer chip says that to preserve the battery charge, the computer on board is shutting down all nonessential features. Very disappointing. This dealership knows about these faults and yet the service department turns the car back to us at the end of each day. I wonder, if we had an accident because of these faults would ICBC say that’s OK? I think not. Would ICBC pay for repairs to the vehicle and any injuries to people in the vehicle? Steve Marshall Ford seems to think this is OK, and says we just have to wait for parts to be found!! 18 months later? (that our car is unsafe, that our car slams its brakes on for no reason, or that the display panel for the camera blanks to blue screen and the doors don’t lock securely. we are very frustrated -our brand new vehicle first in 40 years, and it’s been a lemon from day one. So upsetting!

Very poor customer service from the service department at - Anonymous

Very poor customer service from the service department at this dealership. I have used this dealership a number of times because they are local to me, and have become very disappointed with the level of service from the staff. The issues I've had to deal with are such as not receiving a call once my car was ready. On one occasion I called a number of times to find out if my car was ready for pickup and was told that someone would call back, which they never did. On another occasion when I had an issue with the transmission control module on my car, I was told that I would have to pay for the part to be replaced. However, the part was still under warranty and was replaced for free from another dealership. Today, I took my car in for a service and the staff were too busy to look away from their computer screens to even acknowledge that a customer was waiting. I was the only customer in the office at the time. When I asked for their opinion on a minor issue, they were quick to say, we need to connect a machine to find the problem and were not even willing to understand or even give their opinion on what the problem may be. The sense I get is that they are just trying to scam money out of their customers at every point. I am very disappointed with the attitude of the service department at this dealership and will not be using them again.

Exceptional Service at Brown Brothers Lincoln – Highly - Dan

Exceptional Service at Brown Brothers Lincoln – Highly Recommended! I recently had an unfortunate incident where my car needed to be towed to the dealership during icy conditions, making the process frustrating. However, the outstanding service from Vickie, the Assistant Service Manager at Brown Brothers Lincoln in Vancouver, turned this into a surprisingly positive experience. Vickie went above and beyond to make everything as smooth as possible. She helped coordinate a rental car, arranged for Jenni ( who was also fantastic) from her team to personally deliver a loaner vehicle to me, and checked in daily with updates. Her dedication to customer service was truly exceptional. When I picked up my car, she even had a thoughtful Valentine’s gift for my kids—an unexpected but deeply appreciated touch. Having owned multiple new cars across different brands, I can confidently say that the level of service at Brown Brothers Lincoln far exceeds expectations. In an industry where great service can be hit or miss, Vickie and her team set the bar high. I highly recommend them for your next purchase or service needs!

Twice I have been to this dealership for the same reason.... - missrnjen

Twice I have been to this dealership for the same reason. I am severely disappointed with the service. Can’t be trusted. Even called day before to confirm my appointment with the condition they had the part. They said yes and we took the time off to get our 94 Mustang in on time only to hear our part was not in, apparently the part was crushed by the wrecking ball the night before. Any suggestions on another Ford Mustang dealership who can handle a Collector vehicle? Why not go the extra mile and call me before I drive on the lot? And I have to say while the service department is busy and works so hard I am sad to watch the older man who sits on the other side of the wall who orders the parts isn’t helping the service department as he sits in his chair with legs on desk not doing anything until time to go home. I would recommend that the man responsible for ordering the parts get in the pit with his coworkers and have his head around what needs to be done. You would like to see a car wash go with the tap on my credit card.

I purchased a brand-new Ford Raptor from MSA Ford, and - jg1992

I purchased a brand-new Ford Raptor from MSA Ford, and the entire experience has been a complete disaster. They sold me what was supposed to be a new truck, yet it had a dent that was clearly caused while it was on their lot — and I have the pictures the sales guy sent me before I purchased it that show the dent was already there. When I picked up the truck, it was pouring rain, which conveniently helped hide the damage. It’s becoming painfully obvious that they tried to push the truck onto someone who wouldn’t notice the problem. That alone says everything you need to know about how this dealership operates. Instead of taking responsibility, the sales managers tried to blame the damage on “manufacturing,” which is completely absurd and flat-out dishonest. Anyone with common sense can see this wasn’t a factory defect — it was damage that happened at the dealership, and they just hoped the buyer wouldn’t catch it. The management team was dismissive, evasive, and more focused on avoiding blame than helping a customer who just spent big money on a premium vehicle. For a truck as expensive as a Raptor, the lack of integrity, transparency, and basic professionalism is unbelievable. MSA Ford’s quality control is nonexistent, their management is incompetent, and their customer service is even worse. If you’re considering buying here, inspect every inch of your vehicle in full daylight, because once they’ve got your money, they’ll deny, deflect, and try to pin their mistakes on you or the manufacturer. I’ll never purchase from MSA Ford again. There are plenty of Ford dealerships out there — and almost any of them will treat you better than this place.

Summary of Vehicle Purchase and Subsequent Issues I test - emailmikegee

Summary of Vehicle Purchase and Subsequent Issues I test drove a recently traded-in Chevy Bolt at the Glen Oak Ford dealership (Carson Group) on Veteran Memorial Parkway (Langford, BC). • Initial Test Drive: Salesman Nic was present. I noted a grinding/whirling noise from the front end. Nic assured me the vehicle would go through the shop and all issues would be addressed before the sale. • Initial Deal: I negotiated a purchase agreement with salesman Nick, contingent on the vehicle being fully inspected, repaired, and made roadworthy. • Shop Findings (Pre-Sale): The mechanic's report stated the car needed new brakes, new rotors all around, and two new front tires due to uneven, choppy wear. • Purchase and Immediate Issue: I was assured the repairs were done and purchased the car without a second test drive. Driving home, I heard the original whirling/turbine noise again, which worsened upon acceleration. I also noticed the brakes felt spongy. • Second Inspection (Post-Sale): I contacted Colin, who scheduled a service appointment. The second work order listed a need for two new front tires and a four-wheel alignment, with no mention of the brakes despite them still feeling spongy. • Management Response: Service Advisor Cassidy informed me that management determined the issues were not a safety risk and would not pay for the repairs. My Concerns Regarding Safety and Mechanics. I contacted Nick after I received this response who said he would deal with it. Then never heard back from him again. The core questions that remain are: 1. Reliability of Mechanics: Are the initial mechanic's findings—that the car required new brakes, rotors, and tires—accurate and reliable? 2. Safety Risk: Are new brakes/rotors and severely worn (choppy) front tires not considered a safety hazard? It appears Ford management at this location believes they are not. Conclusion/Warning: Potential buyers should be aware that the management at the Glen Oak Ford dealership on Veteran Memorial Parkway may override their own mechanics' findings regarding necessary safety-related repairs.

Best experience when I took my Mache in for a glitch fix. - Amrit

Best experience when I took my Mache in for a glitch fix. Sai explained the process and the time it would take. They arranged a Uber ride home from shop and ride back once work completed. It was seamless. When I was waiting to get the results of the diagnostic, Sai came by in waiting area to see if I wanted coffee. Nice touch. Also, they washed my car and cleaned the interior. I am totally impressed and my experience was awesome. When I told my husband, he wanted to drop by and bring then cookies to thank them for taking care of his wife. lol. Thank you Titanium staff, especially Sai.

Very good buying experience on 2024 Superduty Supercab. - Scooter

Very good buying experience on 2024 Superduty Supercab... This will be the third truck I have bought through Josh who is now a sales manager at Coastal's Vancouver outlet. Very knowledgeable staff with no pressure and the business end was fast with no unnecessary xx I recommend coastal Vancouver and especially Josh.

DONT BUY THEIR SCAMMY INSURANCE AND LOOK UP FIRST - otto6226

DONT BUY THEIR SCAMMY INSURANCE AND LOOK UP FIRST INSURANCE under reviews there are so many people with the exact same complaints as I have.We have dealt with orchard Ford for32 years. I have bought insurance policies after insurance policy from them, for multiple vehicles, this last one cost me 10k, come time for me to claim on my disability insurance and guess what, Orchard ford is on the insurance companies side. Called Trevor and told him the whole story and hes completely agreeing with them, so i will be going to the next step. They not only sell their customer crap insurance that they have no intention on covering if you need it they're, just as bad as the insurance. Thanks for absolutely nothing Trevor, this just cost orchard ford many, many more sales, because none of our family will be dealing with your fraudulent insurance services that you are so blatantly backing. Oh yes, and he claims that they've done nothing, too. We will just see about that. I hope a disability never comes to knock on your door!

Great staff, found me my first brand new truck, it ended - bigblok4

Great staff, found me my first brand new truck, it ended up with a major warranty issue that no one would have foreseen, everyone in service and sales worked really hard to repair and rectify the problem, I ended up with a different truck, deal went smoothly.

Jesse, you went above and beyond for the sale, trade and - R. Kelly

Jesse, you went above and beyond for the sale, trade and all around experience. Thank you so much. We love our new to us Ford Edge, my husband and I are thrilled that you were so great, not pushy & all around a vibe to be around.

Very happy, thank you Kelowna Ford Lincoln - Jordan

Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.

March 4th we picked up our Ford. After 5 weeks in the... - witzkedk

March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.

got screwed' truck is completly junk lots of stuff not - wayne_retired

got screwed' truck is completly junk lots of stuff not work on truck called kelly rj dan no return call