I’ve had consistently positive experiences with Terrace - AutoInsight
I’ve had consistently positive experiences with Terrace Totem Ford. The staff are always pleasant, professional, and friendly, creating a welcoming environment across both the dealership and service departments. It’s clear the dealership understands the unique needs of the Northwest BC region—offering a solid range of vehicles and support services that align well with local conditions, industries, and lifestyles.
One area I’d like to offer constructive feedback on is specific to Pre-Paid Maintenance (PPM) customers. As someone who lives over 150 km away, I’ve found it logistically challenging to access routine service appointments. With the demands of full-time work, family commitments, and travel, coordinating scheduled maintenance can become disproportionately difficult.
While the Quick Lane department consistently delivers high-quality service, the current requirement to pre-book even basic lube, oil, and filter (LOF) services creates a barrier—especially given that "Quick Lane" typically implies drive-thru or drop-in convenience.
Suggestion for Improvement:
I’d recommend that Terrace Totem Ford consider offering “Pre-Paid Preferred Customer” status for its prepaid maintenance clients. This could allow dedicated drop-in availability for oil changes and routine LOF services—honoring the original spirit of Quick Lane, while providing additional value for customers who’ve committed to the dealership long-term through pre-paid maintenance packages.
Overall, I remain a satisfied customer and appreciate the service team’s hard work and courtesy. This suggestion is offered with the intent to enhance an already great customer experience and support those of us who travel long distances to stay loyal to Terrace Totem Ford.
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