52 British Columbia Ford Dealers

Easiest person I have ever dealt with from multiple - Jody knox

Easiest person I have ever dealt with from multiple dealerships. He made the transition from selling my truck into a knew truck so easy and so quick and straight forward could not have asked for anything better this won’t be my last truck from him and island ford

Had an amazing experience with my car repair yesterday. - Mike Mountain

Had an amazing experience with my car repair yesterday. Courtney, my service advisor, arranged for a ride home for me, and ordered a taxi to pick me up at home. No charge. My vehicle was repaired on time. You're amazing Courtney! A shout out to all the staff I've dealt with there. Cheers, Mike.

Dealership did what was agreed to in the time that was - D.gold1856

Dealership did what was agreed to in the time that was estimated Shop was clean and responsive to customer’s needs Dealer provided courtesy shuttle to drop off and pick me up Very pleased with level of service Thank you

Enzo found what I was looking for very quickly. - Trina Campbell

Enzo found what I was looking for very quickly. The whole experience was fast and Cam Clark ford made sure it was easy. Thank you.

I recently bought a 2018 GMC pick up from Kamloops Ford - c-edwards61

I recently bought a 2018 GMC pick up from Kamloops Ford Lincoln. I’d like to say the sales manager Jeff was very professional and helpful. I live in Prince George and after getting home I had issues with the truck very substantial issues. Kamloops Ford in Lincoln had the GMC dealership here in Prince George fix all the knowing issues. On the other hand the lady that does the detailing did a very poor job, when I asked if they could remove the paint off the running board and inner fender walls as it was bright yellow road marking paint and looked terrible she was very rude about it.In the end she made things worse.She used some sort of acid that ate holes in my running board that I have to live with and the black paint that she sprayed over the yellow paint in the fender walls and Truck box’s is now showing up yellow again, i’m guessing because she was mad. She didn’t clean the inside of the truck out whatsoever, I hope they’re not paying you much. The fellow that sells extended warranty was very nice until I didn’t want their extended warranty, then he became rude and obnoxious. I hope they’re paying you less than the detailer. I am not recommending this dealership because of the shady things that we’re done and said,not mentioning all the stress they put me through.

I’ve had consistently positive experiences with Terrace - AutoInsight

I’ve had consistently positive experiences with Terrace Totem Ford. The staff are always pleasant, professional, and friendly, creating a welcoming environment across both the dealership and service departments. It’s clear the dealership understands the unique needs of the Northwest BC region—offering a solid range of vehicles and support services that align well with local conditions, industries, and lifestyles. One area I’d like to offer constructive feedback on is specific to Pre-Paid Maintenance (PPM) customers. As someone who lives over 150 km away, I’ve found it logistically challenging to access routine service appointments. With the demands of full-time work, family commitments, and travel, coordinating scheduled maintenance can become disproportionately difficult. While the Quick Lane department consistently delivers high-quality service, the current requirement to pre-book even basic lube, oil, and filter (LOF) services creates a barrier—especially given that "Quick Lane" typically implies drive-thru or drop-in convenience. Suggestion for Improvement: I’d recommend that Terrace Totem Ford consider offering “Pre-Paid Preferred Customer” status for its prepaid maintenance clients. This could allow dedicated drop-in availability for oil changes and routine LOF services—honoring the original spirit of Quick Lane, while providing additional value for customers who’ve committed to the dealership long-term through pre-paid maintenance packages. Overall, I remain a satisfied customer and appreciate the service team’s hard work and courtesy. This suggestion is offered with the intent to enhance an already great customer experience and support those of us who travel long distances to stay loyal to Terrace Totem Ford.

I had a high roaring noise at low speeds on my ford 350 - obrien4495

I had a high roaring noise at low speeds on my ford 350 super duty. Jodie at the service department got me in right away. Mechanic with no codes present managed to find the problem. I went back a week latter and they replaced engine cooling fan. They did an excellent job on cleaning and waxing truck. Thanks to Jodie for her organizational skills. Five stars for Jodie and her professional team.

We've been a customer for well over 10 yrs and will - Jeff Richmond

We've been a customer for well over 10 yrs and will continue to buy all of our vehicles from Cam Clark and have them serviced here. The absolute best to deal with!

I got my car fixed ( Deer v. - muthersister

I got my car fixed ( Deer v. Trailblazer ) I am so happy with the job the did . Even fixed the rubber that came of my back wheel well . ( Chevy couldn’t be bothered) I was so happy Thanks for the excellent work Corinna W.

I bought 2024 f150 xlt, i wasnot sure about truck sizes - cheema_agri

I bought 2024 f150 xlt, i wasnot sure about truck sizes there salesman sukh sold me 6.5 ft truck which doesnt fit my garage and he charged way too high price of truck putting extra charges .i checked with other dealer there was way too much difference on price..Pg ford is fraud dealerships .i trusted Their salesman sukh thought he is my community guy but he is fraud..Really unsatisfied with the dealership totally disgusting people .No ethics and values all they want is money , They will suffer..

All the departments we dealt with were very - SILVERFOX/70

All the departments we dealt with were very professional, personel answered questions and provided knowledgeable answers

The sales rep guy was great and treated us very well. - jdjvillagran

The sales rep guy was great and treated us very well. However, the manager on the other hand was horrible and rude, he even wanted to take advantage of a trade in and gave us a horrible deal. We told them straight away that the car they were trying to sell us was out of our budget and they kept pushing for a sale stating they would make something work for us. However, we come down to the numbers and they wanted to take advantage by lowballing us for our trade in, not to mention that the manager went behind my back and asked my partner what we would accept for the trade in when I had already told him, he was clearly bating for us not to be on the same page. I would honestly not recommend this place, not because of the sales guys, because every sales guy was great, but the manager was super rude, condescending and treated us very poorly. I do not believe that is the way you should conduct a business.

I recently brought in my 2023 F-150 Lightning for an - jdc604

I recently brought in my 2023 F-150 Lightning for an insurance claim and couldn’t be more pleased with the level of customer service I received. Sachin was both professional and courteous throughout the entire process. He assisted with the insurance paperwork for the third-party replacement and kept me well-informed about the progress and scheduling of the work.

I went to pick my Ford Explorer ST 2021 only to discover - stelladk007

I went to pick my Ford Explorer ST 2021 only to discover the controls on the windshield was starting to fall off. it took four months to get that fixed. since that time we have had multiple problems with this vehicle, for example rear backup assist and backup camera not working and failing mostly every day. I’ve had the SUV in many, many times and the SUV still does not have reliable backup assist. Now the locks are acting up. They frequently do not come open and sometimes we have to climb over the front seat to get to the driver side. Other things are failing. For example, the radio sometimes won’t turn off. When backing up, sometimes the indicator on the dash says there is an object behind the SUV and the car slams to a halt (there is nothing there!). 18 months later, we are still dealing with the back up camera failing, doors not locking or sometimes not opening and controls failing. Also, the battery cannot hold a charge and when it drops to 80% the SUV computer chip says that to preserve the battery charge, the computer on board is shutting down all nonessential features. Very disappointing. This dealership knows about these faults and yet the service department turns the car back to us at the end of each day. I wonder, if we had an accident because of these faults would ICBC say that’s OK? I think not. Would ICBC pay for repairs to the vehicle and any injuries to people in the vehicle? Steve Marshall Ford seems to think this is OK, and says we just have to wait for parts to be found!! 18 months later? (that our car is unsafe, that our car slams its brakes on for no reason, or that the display panel for the camera blanks to blue screen and the doors don’t lock securely. we are very frustrated -our brand new vehicle first in 40 years, and it’s been a lemon from day one. So upsetting!

Very poor customer service from the service department at - Anonymous

Very poor customer service from the service department at this dealership. I have used this dealership a number of times because they are local to me, and have become very disappointed with the level of service from the staff. The issues I've had to deal with are such as not receiving a call once my car was ready. On one occasion I called a number of times to find out if my car was ready for pickup and was told that someone would call back, which they never did. On another occasion when I had an issue with the transmission control module on my car, I was told that I would have to pay for the part to be replaced. However, the part was still under warranty and was replaced for free from another dealership. Today, I took my car in for a service and the staff were too busy to look away from their computer screens to even acknowledge that a customer was waiting. I was the only customer in the office at the time. When I asked for their opinion on a minor issue, they were quick to say, we need to connect a machine to find the problem and were not even willing to understand or even give their opinion on what the problem may be. The sense I get is that they are just trying to scam money out of their customers at every point. I am very disappointed with the attitude of the service department at this dealership and will not be using them again.

Exceptional Service at Brown Brothers Lincoln – Highly - Dan

Exceptional Service at Brown Brothers Lincoln – Highly Recommended! I recently had an unfortunate incident where my car needed to be towed to the dealership during icy conditions, making the process frustrating. However, the outstanding service from Vickie, the Assistant Service Manager at Brown Brothers Lincoln in Vancouver, turned this into a surprisingly positive experience. Vickie went above and beyond to make everything as smooth as possible. She helped coordinate a rental car, arranged for Jenni ( who was also fantastic) from her team to personally deliver a loaner vehicle to me, and checked in daily with updates. Her dedication to customer service was truly exceptional. When I picked up my car, she even had a thoughtful Valentine’s gift for my kids—an unexpected but deeply appreciated touch. Having owned multiple new cars across different brands, I can confidently say that the level of service at Brown Brothers Lincoln far exceeds expectations. In an industry where great service can be hit or miss, Vickie and her team set the bar high. I highly recommend them for your next purchase or service needs!

Twice I have been to this dealership for the same reason.... - missrnjen

Twice I have been to this dealership for the same reason. I am severely disappointed with the service. Can’t be trusted. Even called day before to confirm my appointment with the condition they had the part. They said yes and we took the time off to get our 94 Mustang in on time only to hear our part was not in, apparently the part was crushed by the wrecking ball the night before. Any suggestions on another Ford Mustang dealership who can handle a Collector vehicle? Why not go the extra mile and call me before I drive on the lot? And I have to say while the service department is busy and works so hard I am sad to watch the older man who sits on the other side of the wall who orders the parts isn’t helping the service department as he sits in his chair with legs on desk not doing anything until time to go home. I would recommend that the man responsible for ordering the parts get in the pit with his coworkers and have his head around what needs to be done. You would like to see a car wash go with the tap on my credit card.

April 17, 2025 we bought a F150 from Suburban Motors. - Carli in Victoria

April 17, 2025 we bought a F150 from Suburban Motors. Made a healthy deposit, but still have a Ford financing for 7 yrs. 6 weeks later, we pull out of our driveway heading to the first intersection. The Brakes Locked Up. Thank God we weren't going very fast. It was a loud bang, hard-brake that abruptly stopped as we were pulling our trailer. Ford's Roadside Assistance worked well. But after technicians took a look, it's been stated that "a software glitch had occurred and they couldn't fix anything until a software update in Aug 2025 is available. We tried to get a replacement vehicle, one without the glitch hopefully! But no way they can't do that because it's a vehicle that we owe money on through their Financing company, so they say its Ford Motor Company to make that decision. We did purchase the Extended Warranty. But FMC didn't want to read our letter explaining our situation. They wouldn't pause payments while we wait for a fix in Aug nor replace the vehicle. We basically got a very cold shoulder. Not happy in any way with this outcome. Not recommending this dealer to anyone. We cannot believe that Ford Motor Company is so uncaring to knowingly let us drive away in a vehicle that may do this again on a freeway, in heavy traffic, lives could be lost.

Stopped in there yesterday and had a service writer take - bigblok4

Stopped in there yesterday and had a service writer take a look at my totally rusted chrome front tow hooks on my 5000 kilometre F150, he told me its from gravel hitting them but I have never driven on gravel road or even driven it when there was road salt on the road, he told me Ford would consider it damage, because he blamed me and said its because I damaged them they have lost my business, was gonna buy a rear subwoofer and rear fender liners and have a service done since 5000km but I won't be going back.

Very friendly and kind people. - Juggy

Very friendly and kind people. oil changes cost less than the cheap quick places. Lorraine was sweet and helpful for sure.

Best experience when I took my Mache in for a glitch fix. - Amrit

Best experience when I took my Mache in for a glitch fix. Sai explained the process and the time it would take. They arranged a Uber ride home from shop and ride back once work completed. It was seamless. When I was waiting to get the results of the diagnostic, Sai came by in waiting area to see if I wanted coffee. Nice touch. Also, they washed my car and cleaned the interior. I am totally impressed and my experience was awesome. When I told my husband, he wanted to drop by and bring then cookies to thank them for taking care of his wife. lol. Thank you Titanium staff, especially Sai.

Very good buying experience on 2024 Superduty Supercab. - Scooter

Very good buying experience on 2024 Superduty Supercab... This will be the third truck I have bought through Josh who is now a sales manager at Coastal's Vancouver outlet. Very knowledgeable staff with no pressure and the business end was fast with no unnecessary xx I recommend coastal Vancouver and especially Josh.

DONT BUY THEIR SCAMMY INSURANCE AND LOOK UP FIRST - otto6226

DONT BUY THEIR SCAMMY INSURANCE AND LOOK UP FIRST INSURANCE under reviews there are so many people with the exact same complaints as I have.We have dealt with orchard Ford for32 years. I have bought insurance policies after insurance policy from them, for multiple vehicles, this last one cost me 10k, come time for me to claim on my disability insurance and guess what, Orchard ford is on the insurance companies side. Called Trevor and told him the whole story and hes completely agreeing with them, so i will be going to the next step. They not only sell their customer crap insurance that they have no intention on covering if you need it they're, just as bad as the insurance. Thanks for absolutely nothing Trevor, this just cost orchard ford many, many more sales, because none of our family will be dealing with your fraudulent insurance services that you are so blatantly backing. Oh yes, and he claims that they've done nothing, too. We will just see about that. I hope a disability never comes to knock on your door!

We recently purchased a used car we had seen on their - lindaclatworthy7

We recently purchased a used car we had seen on their webpage. The car had just come in and needed to be inspected and cleaned. We picked up the car a few days later which was sold to us by Hunter. Sam helped us with the financing. Not only was the gas tank filled upon purchase, but our car also had 4 new all weather tires! Thanks so much to Hunter and Sam for making our experience so pleasant and positive. We left feeling very well in the way that we were treated, Over the years, when the time has come to purchase a vehicle, this is the only place we go...highly recommended Alf and Linda Clatworthy

Great staff, found me my first brand new truck, it ended - bigblok4

Great staff, found me my first brand new truck, it ended up with a major warranty issue that no one would have foreseen, everyone in service and sales worked really hard to repair and rectify the problem, I ended up with a different truck, deal went smoothly.

Process was very easy! - akrossenger

Process was very easy! I normally dread the hard sales tactics but this wasn’t the case. And Deborah in the finance department was a real surprise! Didn’t try to sell me on stuff that I didn’t want and absolutely no pressure in buying. Vehicles are expensive these days and require a bit of thought.

Very happy, thank you Kelowna Ford Lincoln - Jordan

Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.

March 4th we picked up our Ford. After 5 weeks in the... - witzkedk

March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.

got screwed' truck is completly junk lots of stuff not - wayne_retired

got screwed' truck is completly junk lots of stuff not work on truck called kelly rj dan no return call