52 British Columbia Ford Dealers

Very friendly and accomodative. - Shawn gowitt

Very friendly and accomodative. Will be happy to shop here again. Love my ford lightning

Had an amazing experience with my car repair yesterday. - Mike Mountain

Had an amazing experience with my car repair yesterday. Courtney, my service advisor, arranged for a ride home for me, and ordered a taxi to pick me up at home. No charge. My vehicle was repaired on time. You're amazing Courtney! A shout out to all the staff I've dealt with there. Cheers, Mike.

My family and I have been dealing with Kamloops Ford - mjacques12

My family and I have been dealing with Kamloops Ford Lincoln since they were at their 8th Street location quite a few years ago; mainly buying vehicles from but trading in as well. I am on my third Lincoln SUV since 2012 when I bought my first MKX. I received a call from John two days ago asking if I would like to sell my 2021 Corsair to the Kamloops Ford Lincoln. I said I was not interested as I had low mileage and no issues with my vehicle. Then yesterday a fellow named Norbert called me with basically the same speel. Again, I said I didn't think I wanted to sell my fully loaded Lincoln. I finally got to buy the car I wanted, my DREAM CAR because my partner was out of the picture and I paid for it all by myself. He would always get drunk and say he wanted to take me looking for a new car and we had to buy it TODAY or he would change his mind. I always protested because I'd usually just finished paying the old one off. I never got my way and ended up getting a new vehicle with accompanying payments. So when I started looking into the new vehicles in 2021 with the intention of trading in my 2016 MKX the electric vehicles were all the buzz. I thought of maybe a hybrid but I was glad I never ordered one then as there are always some problems in most vehicles in the first one to two years of manufacturing. But, Norbert was persuasive and convinced me to come in and meet both him and John on Saturday morning, November 23 at 11:00 am to see what they had, and to bring my nice low mileage fully loaded car in. The draw being it's Black Friday Sales Day and there WILL BE SNACKS served. I'm waiting for that Wine, Women and Wrenches Ladies night to be happening soon. I always get invited and it is fun! My housemate never informs me when he buys another vehicle so I don't have to indulge my whereabouts tomorrow. Last time he bought a vehicle, from a friend, and it was nothing but, and still is a MONEY PIT!!! This time a 66 Ford truck. Ok to look at, but I rode in it and would prefer not to repeat that again. He drove me from our house in Westsyde to the shopping centre and I could hardly wait to get home. He complained it had standard steering and it would be better if it had power steering; ya think? Here we go again $$$$$$. So tomorrow I am going to meet with the two Salesmen and I will not be mentioning where and what I am doing. Two can play that game.... As the singer Lesley Gore sings "It's my party, I can cry if I want to." Well it's my money and I can buy what I want to. And Ladies out there beware; listen to that song she also sings: "You don't own me" and you might see similarities in your life. That song was bang on. DO NOT BE COERCED or bullied into buying when you are NOT READY TO BUY. I have the patience of a Saint and if they can't produce what I'm looking for, I WILL WAIT. MY LAST VISIT to Kamloops Ford Lincoln my car was serviced with an oil and filter change, new cabin filter, air filter, wiper blades, and a tires on rims stored there changed over and of course a lovely car wash and a free car wash cupon to boot. When I went to pay the balance not covered on my warranty, it was noted I would need a new set of tires in the spring as one had sidewall damage and the tread would not do another season. When I bought my 2021 Corsair it had 8000 klms on it. Attached to my worksheet, someone had given me a quote that wasn't done by the actual parts fellow, he was on holidays. I brought back the quote another day and told them it was way too high! I thought maybe it included rims .My partner had a BRAIN WAVE and said "in the spring, get the old tires put back on, then drive to a tire store and buy new ones there." Yeah like I have all the time in the world and would be driving with an unsafe tire. Advised by Rick, Jarrod worked out a much better price for me with them bringing the tires my partner wanted ME TO BUY, Falcons. Now I can still do all my shopping in one place and retain the convenience of onsite tire storage! ,

I have a 2018 Ford Fusion Energi. - davidmotion

I have a 2018 Ford Fusion Energi. For 7 years it has performed flawlessly. A few months ago we started to get an engine and wrench light. It was difficult to diagnose because it was intermittent. Steve Read worked with me and never once pointed out it ran fine for him. The problem is not yet solved but I could not be more pleased with the way I have been treated by Steve and the entire dealership.

Friendly fast service . - funinthesun6666

Friendly fast service . Was a air bag recall . Only issue was 1 1/2 years pryor the airbag did not arrive for tha appointment booked . Was told that they would call me when it came in . I did not recieve a call and forgot about it . Remembered , called the service department and they ordered it and this appointment was all good

I’ve always had top level customer service from this - Tom

I’ve always had top level customer service from this dealership , thank you Steve Marshal Ford for helping me find the trucks I need .

I had my 2016 F150 serviced at the Dealership recently - capncanuck08

I had my 2016 F150 serviced at the Dealership recently and from start to finish I received excellent customer service from Jen. Her communication went beyond what I am used to. She was polite, honest and genuinely seemed to be happy to help. She gave me continous updates without me having to ask and provided me a complete summary of my repairs and service required without being pushy. I will definitely bring my truck back for service when needed.

Good sales service. - Jose

Good sales service. This is the second car I have bought from this dealer and I am satisfied.

I got my car fixed ( Deer v. - muthersister

I got my car fixed ( Deer v. Trailblazer ) I am so happy with the job the did . Even fixed the rubber that came of my back wheel well . ( Chevy couldn’t be bothered) I was so happy Thanks for the excellent work Corinna W.

I bought 2024 f150 xlt, i wasnot sure about truck sizes - cheema_agri

I bought 2024 f150 xlt, i wasnot sure about truck sizes there salesman sukh sold me 6.5 ft truck which doesnt fit my garage and he charged way too high price of truck putting extra charges .i checked with other dealer there was way too much difference on price..Pg ford is fraud dealerships .i trusted Their salesman sukh thought he is my community guy but he is fraud..Really unsatisfied with the dealership totally disgusting people .No ethics and values all they want is money , They will suffer..

The people were great and the quality of service was - hhambly

The people were great and the quality of service was excellent! Would definitely recommend Dams Ford Lincoln

The sales rep guy was great and treated us very well. - jdjvillagran

The sales rep guy was great and treated us very well. However, the manager on the other hand was horrible and rude, he even wanted to take advantage of a trade in and gave us a horrible deal. We told them straight away that the car they were trying to sell us was out of our budget and they kept pushing for a sale stating they would make something work for us. However, we come down to the numbers and they wanted to take advantage by lowballing us for our trade in, not to mention that the manager went behind my back and asked my partner what we would accept for the trade in when I had already told him, he was clearly bating for us not to be on the same page. I would honestly not recommend this place, not because of the sales guys, because every sales guy was great, but the manager was super rude, condescending and treated us very poorly. I do not believe that is the way you should conduct a business.

I recently faced a frustrating experience at Mainland - aladdin

I recently faced a frustrating experience at Mainland Ford, where the service was shockingly rude and unprofessional. Even after voicing my concerns clearly, they seemed uninterested in providing meaningful assistance. Adding to the trouble, I was charged for services not rendered. Although my 2023 Edge is under warranty, they demanded $199 plus tax for a diagnostic check. Since the car was unsafe to drive, I left it at the dealership reluctantly. About 40 minutes later, they claimed their technician had test-driven the vehicle and found no issues. When retrieving my car, Ashley from the service department asked me to disconnect my dash camera; I refused and drove away, but the issues reappeared about two blocks near Superstore. Upon returning to the dealership, I was informed all their technicians had left for the day and was advised to leave my car with them again, leaving me little option. The next morning, Ashley contacted me again, insisting on an extra $199 plus tax for another diagnosis, which I declined, and decided to visit a different dealership. When I got my keys back, no explanation was offered as to why the car wouldn’t start, Ashley said i don't know why the car does't turn on we don't build them this and they refused to offer further help, forcing me to arrange for a tow as they pushed my car outside. A salesperson at the main gate advised me to try Titanium Ford, hinting that problems with sales at Mainland Ford stem from their technicians being unable to resolve issues. Feeling exploited and distressed, I strongly recommend avoiding this dealership if you want transparent and respectful customer service.

I went to pick my Ford Explorer ST 2021 only to discover - stelladk007

I went to pick my Ford Explorer ST 2021 only to discover the controls on the windshield was starting to fall off. it took four months to get that fixed. since that time we have had multiple problems with this vehicle, for example rear backup assist and backup camera not working and failing mostly every day. I’ve had the SUV in many, many times and the SUV still does not have reliable backup assist. Now the locks are acting up. They frequently do not come open and sometimes we have to climb over the front seat to get to the driver side. Other things are failing. For example, the radio sometimes won’t turn off. When backing up, sometimes the indicator on the dash says there is an object behind the SUV and the car slams to a halt (there is nothing there!). 18 months later, we are still dealing with the back up camera failing, doors not locking or sometimes not opening and controls failing. Also, the battery cannot hold a charge and when it drops to 80% the SUV computer chip says that to preserve the battery charge, the computer on board is shutting down all nonessential features. Very disappointing. This dealership knows about these faults and yet the service department turns the car back to us at the end of each day. I wonder, if we had an accident because of these faults would ICBC say that’s OK? I think not. Would ICBC pay for repairs to the vehicle and any injuries to people in the vehicle? Steve Marshall Ford seems to think this is OK, and says we just have to wait for parts to be found!! 18 months later? (that our car is unsafe, that our car slams its brakes on for no reason, or that the display panel for the camera blanks to blue screen and the doors don’t lock securely. we are very frustrated -our brand new vehicle first in 40 years, and it’s been a lemon from day one. So upsetting!

Very poor customer service from the service department at - Anonymous

Very poor customer service from the service department at this dealership. I have used this dealership a number of times because they are local to me, and have become very disappointed with the level of service from the staff. The issues I've had to deal with are such as not receiving a call once my car was ready. On one occasion I called a number of times to find out if my car was ready for pickup and was told that someone would call back, which they never did. On another occasion when I had an issue with the transmission control module on my car, I was told that I would have to pay for the part to be replaced. However, the part was still under warranty and was replaced for free from another dealership. Today, I took my car in for a service and the staff were too busy to look away from their computer screens to even acknowledge that a customer was waiting. I was the only customer in the office at the time. When I asked for their opinion on a minor issue, they were quick to say, we need to connect a machine to find the problem and were not even willing to understand or even give their opinion on what the problem may be. The sense I get is that they are just trying to scam money out of their customers at every point. I am very disappointed with the attitude of the service department at this dealership and will not be using them again.

Exceptional Service at Brown Brothers Lincoln – Highly - Dan

Exceptional Service at Brown Brothers Lincoln – Highly Recommended! I recently had an unfortunate incident where my car needed to be towed to the dealership during icy conditions, making the process frustrating. However, the outstanding service from Vickie, the Assistant Service Manager at Brown Brothers Lincoln in Vancouver, turned this into a surprisingly positive experience. Vickie went above and beyond to make everything as smooth as possible. She helped coordinate a rental car, arranged for Jenni ( who was also fantastic) from her team to personally deliver a loaner vehicle to me, and checked in daily with updates. Her dedication to customer service was truly exceptional. When I picked up my car, she even had a thoughtful Valentine’s gift for my kids—an unexpected but deeply appreciated touch. Having owned multiple new cars across different brands, I can confidently say that the level of service at Brown Brothers Lincoln far exceeds expectations. In an industry where great service can be hit or miss, Vickie and her team set the bar high. I highly recommend them for your next purchase or service needs!

Twice I have been to this dealership for the same reason.... - missrnjen

Twice I have been to this dealership for the same reason. I am severely disappointed with the service. Can’t be trusted. Even called day before to confirm my appointment with the condition they had the part. They said yes and we took the time off to get our 94 Mustang in on time only to hear our part was not in, apparently the part was crushed by the wrecking ball the night before. Any suggestions on another Ford Mustang dealership who can handle a Collector vehicle? Why not go the extra mile and call me before I drive on the lot? And I have to say while the service department is busy and works so hard I am sad to watch the older man who sits on the other side of the wall who orders the parts isn’t helping the service department as he sits in his chair with legs on desk not doing anything until time to go home. I would recommend that the man responsible for ordering the parts get in the pit with his coworkers and have his head around what needs to be done. You would like to see a car wash go with the tap on my credit card.

Bought extended warranty (from them) on my 2018 F150 when - rggriffiths

Bought extended warranty (from them) on my 2018 F150 when I purchased the truck. Transmission went in late July of this year. Booked the truck for service at the soonest available date which was two weeks later (figured that would be best since it's where I bought the truck and warranty). Five weeks (!) later when the truck was finally ready, I went to pick it up and they wouldn't let me take it because they weren't sure if they could collect from the extended warranty (that they had originally sold me and earned a commission on...). So essentially they held my truck hostage unless I gave them my credit card details, in case they could not collect on the warranty that they sold me. That's just wrong in so many ways. Quite unfortunate, because until then I had received good service for years and was fairly loyal. Now I won't deal with them again.

Stopped in there yesterday and had a service writer take - bigblok4

Stopped in there yesterday and had a service writer take a look at my totally rusted chrome front tow hooks on my 5000 kilometre F150, he told me its from gravel hitting them but I have never driven on gravel road or even driven it when there was road salt on the road, he told me Ford would consider it damage, because he blamed me and said its because I damaged them they have lost my business, was gonna buy a rear subwoofer and rear fender liners and have a service done since 5000km but I won't be going back.

Best experience when I took my Mache in for a glitch fix. - Amrit

Best experience when I took my Mache in for a glitch fix. Sai explained the process and the time it would take. They arranged a Uber ride home from shop and ride back once work completed. It was seamless. When I was waiting to get the results of the diagnostic, Sai came by in waiting area to see if I wanted coffee. Nice touch. Also, they washed my car and cleaned the interior. I am totally impressed and my experience was awesome. When I told my husband, he wanted to drop by and bring then cookies to thank them for taking care of his wife. lol. Thank you Titanium staff, especially Sai.

Very friendly and kind people. - Juggy

Very friendly and kind people. oil changes cost less than the cheap quick places. Lorraine was sweet and helpful for sure.

Very good buying experience on 2024 Superduty Supercab. - Scooter

Very good buying experience on 2024 Superduty Supercab... This will be the third truck I have bought through Josh who is now a sales manager at Coastal's Vancouver outlet. Very knowledgeable staff with no pressure and the business end was fast with no unnecessary xx I recommend coastal Vancouver and especially Josh.

DONT BUY THEIR SCAMMY INSURANCE AND LOOK UP FIRST - otto6226

DONT BUY THEIR SCAMMY INSURANCE AND LOOK UP FIRST INSURANCE under reviews there are so many people with the exact same complaints as I have.We have dealt with orchard Ford for32 years. I have bought insurance policies after insurance policy from them, for multiple vehicles, this last one cost me 10k, come time for me to claim on my disability insurance and guess what, Orchard ford is on the insurance companies side. Called Trevor and told him the whole story and hes completely agreeing with them, so i will be going to the next step. They not only sell their customer crap insurance that they have no intention on covering if you need it they're, just as bad as the insurance. Thanks for absolutely nothing Trevor, this just cost orchard ford many, many more sales, because none of our family will be dealing with your fraudulent insurance services that you are so blatantly backing. Oh yes, and he claims that they've done nothing, too. We will just see about that. I hope a disability never comes to knock on your door!

We recently purchased a used car we had seen on their - lindaclatworthy7

We recently purchased a used car we had seen on their webpage. The car had just come in and needed to be inspected and cleaned. We picked up the car a few days later which was sold to us by Hunter. Sam helped us with the financing. Not only was the gas tank filled upon purchase, but our car also had 4 new all weather tires! Thanks so much to Hunter and Sam for making our experience so pleasant and positive. We left feeling very well in the way that we were treated, Over the years, when the time has come to purchase a vehicle, this is the only place we go...highly recommended Alf and Linda Clatworthy

Great staff, found me my first brand new truck, it ended - bigblok4

Great staff, found me my first brand new truck, it ended up with a major warranty issue that no one would have foreseen, everyone in service and sales worked really hard to repair and rectify the problem, I ended up with a different truck, deal went smoothly.

Process was very easy! - akrossenger

Process was very easy! I normally dread the hard sales tactics but this wasn’t the case. And Deborah in the finance department was a real surprise! Didn’t try to sell me on stuff that I didn’t want and absolutely no pressure in buying. Vehicles are expensive these days and require a bit of thought.

Very happy, thank you Kelowna Ford Lincoln - Jordan

Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.

March 4th we picked up our Ford. After 5 weeks in the... - witzkedk

March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.

A remarkable place. - Terry and Lynn Green

A remarkable place. I would recommend it to all my friends. The owner and staff go out of their way to ensure you have a positive experience. If they can’t fix your vehicle right away they will refer you to someone who can. I can’t say enough about their friendly personal all inclusive service.