52 British Columbia Ford Dealers

David Faithful, serves the Ford company with excellence. - Diane

David Faithful, serves the Ford company with excellence. He is a man of integrity, is trustworthy and passionate about what he does! He loves his job and enjoys working with people. We received excellent service from David. We would highly recommend sending a friend to buy a new vehicle from him. Honestly, I have found some salesman, pushy and demanding. Not David, he was there to serve the customer. I felt at ease, heard and seen. Thank you for the positive experience.

Had an amazing experience with my car repair yesterday. - Mike Mountain

Had an amazing experience with my car repair yesterday. Courtney, my service advisor, arranged for a ride home for me, and ordered a taxi to pick me up at home. No charge. My vehicle was repaired on time. You're amazing Courtney! A shout out to all the staff I've dealt with there. Cheers, Mike.

My family and I have been dealing with Kamloops Ford - mjacques12

My family and I have been dealing with Kamloops Ford Lincoln since they were at their 8th Street location quite a few years ago; mainly buying vehicles from but trading in as well. I am on my third Lincoln SUV since 2012 when I bought my first MKX. I received a call from John two days ago asking if I would like to sell my 2021 Corsair to the Kamloops Ford Lincoln. I said I was not interested as I had low mileage and no issues with my vehicle. Then yesterday a fellow named Norbert called me with basically the same speel. Again, I said I didn't think I wanted to sell my fully loaded Lincoln. I finally got to buy the car I wanted, my DREAM CAR because my partner was out of the picture and I paid for it all by myself. He would always get drunk and say he wanted to take me looking for a new car and we had to buy it TODAY or he would change his mind. I always protested because I'd usually just finished paying the old one off. I never got my way and ended up getting a new vehicle with accompanying payments. So when I started looking into the new vehicles in 2021 with the intention of trading in my 2016 MKX the electric vehicles were all the buzz. I thought of maybe a hybrid but I was glad I never ordered one then as there are always some problems in most vehicles in the first one to two years of manufacturing. But, Norbert was persuasive and convinced me to come in and meet both him and John on Saturday morning, November 23 at 11:00 am to see what they had, and to bring my nice low mileage fully loaded car in. The draw being it's Black Friday Sales Day and there WILL BE SNACKS served. I'm waiting for that Wine, Women and Wrenches Ladies night to be happening soon. I always get invited and it is fun! My housemate never informs me when he buys another vehicle so I don't have to indulge my whereabouts tomorrow. Last time he bought a vehicle, from a friend, and it was nothing but, and still is a MONEY PIT!!! This time a 66 Ford truck. Ok to look at, but I rode in it and would prefer not to repeat that again. He drove me from our house in Westsyde to the shopping centre and I could hardly wait to get home. He complained it had standard steering and it would be better if it had power steering; ya think? Here we go again $$$$$$. So tomorrow I am going to meet with the two Salesmen and I will not be mentioning where and what I am doing. Two can play that game.... As the singer Lesley Gore sings "It's my party, I can cry if I want to." Well it's my money and I can buy what I want to. And Ladies out there beware; listen to that song she also sings: "You don't own me" and you might see similarities in your life. That song was bang on. DO NOT BE COERCED or bullied into buying when you are NOT READY TO BUY. I have the patience of a Saint and if they can't produce what I'm looking for, I WILL WAIT. MY LAST VISIT to Kamloops Ford Lincoln my car was serviced with an oil and filter change, new cabin filter, air filter, wiper blades, and a tires on rims stored there changed over and of course a lovely car wash and a free car wash cupon to boot. When I went to pay the balance not covered on my warranty, it was noted I would need a new set of tires in the spring as one had sidewall damage and the tread would not do another season. When I bought my 2021 Corsair it had 8000 klms on it. Attached to my worksheet, someone had given me a quote that wasn't done by the actual parts fellow, he was on holidays. I brought back the quote another day and told them it was way too high! I thought maybe it included rims .My partner had a BRAIN WAVE and said "in the spring, get the old tires put back on, then drive to a tire store and buy new ones there." Yeah like I have all the time in the world and would be driving with an unsafe tire. Advised by Rick, Jarrod worked out a much better price for me with them bringing the tires my partner wanted ME TO BUY, Falcons. Now I can still do all my shopping in one place and retain the convenience of onsite tire storage! ,

Just bought new F150 from Chadd it was the best - billhalliday

Just bought new F150 from Chadd it was the best experience I had buying a new vehicle thanks to Chadd and Kevin.

All the folks are great. - Hannah

All the folks are great. Thanks I look forward to my next visit with ya

I recently had my truck in at Steve Marshall Ford. - JO

I recently had my truck in at Steve Marshall Ford. The service advisors were fantastic, very professional. My truck was ready when promised Thank you to Sara who is the best, always helpful in everyway. Sara goes out of her way to make sure all customers are looked after and happy. Thank you to all the service department

At Ocean park Ford's bumper to bumper warranty is pretty - AQ

At Ocean park Ford's bumper to bumper warranty is pretty much a cash grab. There will never be a service that's included under it and it's always extra for the " technicians" to "diagnose" issues that are already diagnosed by the customer. Never again.

I feel I got a fair deal and everyone was very - c.smith

I feel I got a fair deal and everyone was very professional and was a great experience overall

Good sales service. - Jose

Good sales service. This is the second car I have bought from this dealer and I am satisfied.

Overcharged for Bronco 6th gen trailer wiring. - knutescustoms

Overcharged for Bronco 6th gen trailer wiring. After buying 2 trucks and other issues in past with service, will be taking my business elsewhere.

If you have a problem after the sale they coudnt care - Honkifyourhorty

If you have a problem after the sale they coudnt care less. About you. Take your buisness elsewhere . When the guy who sells it becomes the manager and still.doesnt care. Says it all. Stay away

The sales rep guy was great and treated us very well. - jdjvillagran

The sales rep guy was great and treated us very well. However, the manager on the other hand was horrible and rude, he even wanted to take advantage of a trade in and gave us a horrible deal. We told them straight away that the car they were trying to sell us was out of our budget and they kept pushing for a sale stating they would make something work for us. However, we come down to the numbers and they wanted to take advantage by lowballing us for our trade in, not to mention that the manager went behind my back and asked my partner what we would accept for the trade in when I had already told him, he was clearly bating for us not to be on the same page. I would honestly not recommend this place, not because of the sales guys, because every sales guy was great, but the manager was super rude, condescending and treated us very poorly. I do not believe that is the way you should conduct a business.

Overall process was quick and easy. - SJ

Overall process was quick and easy. Happy with our new F-150. Will be back.

We recently purchased a used car we had seen on their - lindaclatworthy7

We recently purchased a used car we had seen on their webpage. The car had just come in and needed to be inspected and cleaned. We picked up the car a few days later which was sold to us by Hunter. Sam helped us with the financing. Not only was the gas tank filled upon purchase, but our car also had 4 new all weather tires! Thanks so much to Hunter and Sam for making our experience so pleasant and positive. We left feeling very well in the way that we were treated, Over the years, when the time has come to purchase a vehicle, this is the only place we go...highly recommended Alf and Linda Clatworthy

I went to pick my Ford Explorer ST 2021 only to discover - stelladk007

I went to pick my Ford Explorer ST 2021 only to discover the controls on the windshield was starting to fall off. it took four months to get that fixed. since that time we have had multiple problems with this vehicle, for example rear backup assist and backup camera not working and failing mostly every day. I’ve had the SUV in many, many times and the SUV still does not have reliable backup assist. Now the locks are acting up. They frequently do not come open and sometimes we have to climb over the front seat to get to the driver side. Other things are failing. For example, the radio sometimes won’t turn off. When backing up, sometimes the indicator on the dash says there is an object behind the SUV and the car slams to a halt (there is nothing there!). 18 months later, we are still dealing with the back up camera failing, doors not locking or sometimes not opening and controls failing. Also, the battery cannot hold a charge and when it drops to 80% the SUV computer chip says that to preserve the battery charge, the computer on board is shutting down all nonessential features. Very disappointing. This dealership knows about these faults and yet the service department turns the car back to us at the end of each day. I wonder, if we had an accident because of these faults would ICBC say that’s OK? I think not. Would ICBC pay for repairs to the vehicle and any injuries to people in the vehicle? Steve Marshall Ford seems to think this is OK, and says we just have to wait for parts to be found!! 18 months later? (that our car is unsafe, that our car slams its brakes on for no reason, or that the display panel for the camera blanks to blue screen and the doors don’t lock securely. we are very frustrated -our brand new vehicle first in 40 years, and it’s been a lemon from day one. So upsetting!

Very poor customer service from the service department at - Anonymous

Very poor customer service from the service department at this dealership. I have used this dealership a number of times because they are local to me, and have become very disappointed with the level of service from the staff. The issues I've had to deal with are such as not receiving a call once my car was ready. On one occasion I called a number of times to find out if my car was ready for pickup and was told that someone would call back, which they never did. On another occasion when I had an issue with the transmission control module on my car, I was told that I would have to pay for the part to be replaced. However, the part was still under warranty and was replaced for free from another dealership. Today, I took my car in for a service and the staff were too busy to look away from their computer screens to even acknowledge that a customer was waiting. I was the only customer in the office at the time. When I asked for their opinion on a minor issue, they were quick to say, we need to connect a machine to find the problem and were not even willing to understand or even give their opinion on what the problem may be. The sense I get is that they are just trying to scam money out of their customers at every point. I am very disappointed with the attitude of the service department at this dealership and will not be using them again.

Quite a disappointing and deceitful business experience - gregcalbick

Quite a disappointing and deceitful business experience with no honour in their mistakes or their error for misleading potential buyers. I was attempting to purchase a vehicle on trade, and during our initial conversations with the sales person, I was asked what we are looking for on trade, and after stating what we were looking for, the sales person came back to us and said yes, this is a reasonable trade and said he just needs to confirm with a manager but said even if we can’t match, it should be within 1-2k of what we were asking. After a couple days of talking and working with them, they finally come back, and say they can only offer us 10k under asking. No apologies, no attempt to negotiate. Even after admitting they did wrong, they do nothing but deflect blame to their sales staff and have no spine to standing up to their mistakes and uphold a decent business reputation. I even offered to meet them half way, understanding there may have been a mistake. They are greedy and don’t care about earning a customer’s business and immediately offer to give me back my deposit than try to work out a deal.

Twice I have been to this dealership for the same reason.... - missrnjen

Twice I have been to this dealership for the same reason. I am severely disappointed with the service. Can’t be trusted. Even called day before to confirm my appointment with the condition they had the part. They said yes and we took the time off to get our 94 Mustang in on time only to hear our part was not in, apparently the part was crushed by the wrecking ball the night before. Any suggestions on another Ford Mustang dealership who can handle a Collector vehicle? Why not go the extra mile and call me before I drive on the lot? And I have to say while the service department is busy and works so hard I am sad to watch the older man who sits on the other side of the wall who orders the parts isn’t helping the service department as he sits in his chair with legs on desk not doing anything until time to go home. I would recommend that the man responsible for ordering the parts get in the pit with his coworkers and have his head around what needs to be done. You would like to see a car wash go with the tap on my credit card.

Bought extended warranty (from them) on my 2018 F150 when - rggriffiths

Bought extended warranty (from them) on my 2018 F150 when I purchased the truck. Transmission went in late July of this year. Booked the truck for service at the soonest available date which was two weeks later (figured that would be best since it's where I bought the truck and warranty). Five weeks (!) later when the truck was finally ready, I went to pick it up and they wouldn't let me take it because they weren't sure if they could collect from the extended warranty (that they had originally sold me and earned a commission on...). So essentially they held my truck hostage unless I gave them my credit card details, in case they could not collect on the warranty that they sold me. That's just wrong in so many ways. Quite unfortunate, because until then I had received good service for years and was fairly loyal. Now I won't deal with them again.

For the most part, I have been happy with the Ford trucks - Paula Bee

For the most part, I have been happy with the Ford trucks that I have owned. What I can say is that the service department is an absolute disaster. In the many years of taking my trucks there, it is easier to count the number of services where they didn't mess something up. Because of this, this will be my last Ford.

Very friendly and kind people. - Juggy

Very friendly and kind people. oil changes cost less than the cheap quick places. Lorraine was sweet and helpful for sure.

I would highly advise against refinancing a vehicle with - OV

I would highly advise against refinancing a vehicle with Titanium Ford. The associate helping me, Nathan, made multiple false promises prior to me signing the contract - and after the vehicle was delivered, suddenly went back on everything, saying they were ‘mistakes’ and he shouldn’t have promised them. Continuously told me lies to keep me strung along for months, such as that a ‘cheque was in the mail’ and that he was ‘looking into things’, even told me that if his company didn’t follow through and pay what they owed me he would send me the money himself, since he was the one that made the agreements to get me to sign onto a new truck. He repeatedly blamed the dealership and stated how frustrating they were to work with. Sadly, he ultimately just ghosted and stopped replying. I asked multiple time for management contact, and sent emails to the dealership itself, but heard nothing in return. Thankfully, I have everything in writing via text messages from Nathan which will help me as I move forward with a legal process against Nathan and the business. I advise you do the same if you choose to deal with them - get everything in writing and don’t back down if they go back on their word. My phone number is 778-212-4770 if you have any questions or would like to see screenshots of what you’ll be dealing with if you get into business with Titanium Ford. Be careful. I sincerely regret refinancing a vehicle through these guys.

Very good buying experience on 2024 Superduty Supercab. - Scooter

Very good buying experience on 2024 Superduty Supercab... This will be the third truck I have bought through Josh who is now a sales manager at Coastal's Vancouver outlet. Very knowledgeable staff with no pressure and the business end was fast with no unnecessary xx I recommend coastal Vancouver and especially Josh.

DONT BUY THEIR SCAMMY INSURANCE AND LOOK UP FIRST - otto6226

DONT BUY THEIR SCAMMY INSURANCE AND LOOK UP FIRST INSURANCE under reviews there are so many people with the exact same complaints as I have.We have dealt with orchard Ford for32 years. I have bought insurance policies after insurance policy from them, for multiple vehicles, this last one cost me 10k, come time for me to claim on my disability insurance and guess what, Orchard ford is on the insurance companies side. Called Trevor and told him the whole story and hes completely agreeing with them, so i will be going to the next step. They not only sell their customer crap insurance that they have no intention on covering if you need it they're, just as bad as the insurance. Thanks for absolutely nothing Trevor, this just cost orchard ford many, many more sales, because none of our family will be dealing with your fraudulent insurance services that you are so blatantly backing. Oh yes, and he claims that they've done nothing, too. We will just see about that. I hope a disability never comes to knock on your door!

Great staff, found me my first brand new truck, it ended - bigblok4

Great staff, found me my first brand new truck, it ended up with a major warranty issue that no one would have foreseen, everyone in service and sales worked really hard to repair and rectify the problem, I ended up with a different truck, deal went smoothly.

Process was very easy! - akrossenger

Process was very easy! I normally dread the hard sales tactics but this wasn’t the case. And Deborah in the finance department was a real surprise! Didn’t try to sell me on stuff that I didn’t want and absolutely no pressure in buying. Vehicles are expensive these days and require a bit of thought.

Very happy, thank you Kelowna Ford Lincoln - Jordan

Pat was an exceptional pleasant surprise and one of the best vehicle sales staff I've done business with. My wife and I received amazing service even though we were buying an affordable used truck there was no pressure and we couldn't be happier with our purchase.

March 4th we picked up our Ford. After 5 weeks in the... - witzkedk

March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.

A remarkable place. - Terry and Lynn Green

A remarkable place. I would recommend it to all my friends. The owner and staff go out of their way to ensure you have a positive experience. If they can’t fix your vehicle right away they will refer you to someone who can. I can’t say enough about their friendly personal all inclusive service.