47 British Columbia Chrysler Dealers

They faulted an inspection list. - Stevenwrathwell

They faulted an inspection list. I was told that the car wouldn't be on the lot if it didn't pass all inspections.(they look at it and check a box, but push it out the door if it cost them money to fix it) After the purchase and hit a couple speed bumps in a parking lot a week later, I found a lot of noise in the steering and trumping sound. When I brought it in for service a locally owned mechanic found almost everything in the front suspension had no bushings and worn out especially the control arm. The head gasket was also damaged (not from the bump)and was why I smelled exhaust in the cab. It wasn't a pipe leak. They say becouse they didn't approve any cost that they are not responsible. So I returned it repaired at my cost. The vehicle is still a lemon, and has some issues, but we won't get into it. They have a shady side about them. Its known throughout the area. From 100 Mile to PG. Stay away if you want to save your money and aggravation.

Dealing with this place has been the worst experience - NeverNelsonChrysler

Dealing with this place has been the worst experience I've ever had with any business. Brought my car in for repair as it had a misfire. After 12 hours ($2,100!!) of diagnostic work, all they had to tell me was that I needed a new engine, but couldn't tell me why. I didn't believe it couldn't be fixed as it ran well besides the misfire, didn't use oil, the oil was clean, power and fuel economy was the same.....So I took it home. It had developed a massive oil leak while they had it that it didn't have before, so, because I hadn't learned my lesson yet, took it back to them. They said it needed an oil cooler, common problem. I told them to go ahead, another $1,000 bucks later, the leak is fixed. Go pick it up, I drive it for 5 seconds and another check engine code pops up. And the transmission won't shift properly. The code says low oil pressure and the transmission is in limp mode to protect the engine by not down shifting. They get back to me a week later, tell me to bring it in. I thought the new oil pressure sensor that came with the cooler was faulty. They did another couple hours of diagnostic work, told me it needed a new engine. But couldn't tell me why. And didn't try to change the sensor. So I drive it home, the oil pressure reading became totally erratic and went to 0 psi. Oil light comes on. I call up the oil temp, it's normal. I drive home, 35 minutes on the highway, with no indicated oil pressure. It runs fine. The temperature doesn't budge. Idling in my driveway, it's purring. When I go back and tell them this in person, I again suggest that maybe the sensor isn't any good. They tell me that they believe the sensor was correct and that I didn't have any pressure. I repeated how I drove for over half an hour at highway speeds, which would be impossible if that were the case. And they did nothing. Offered nothing. Insisted that I drove home with no oil pressure. So I left, and in the next few days changed the sensor myself, and voila, oil pressure was back. Call them back, explain how I replaced the sensor and oil pressure indication had returned. They seemed slightly embarrassed, and even went so far as to act as though they wanted to help me now. They never did help me. After seven months and no progress with Nelson Chrysler, I sold the car, to a friend, for $2,000. I had already bought another vehicle for my wife in the meantime since we couldn't drive the Dodge in the state it was left to us by Nelson Chrysler. The transmission was still in limp mode from a low oil pressure code. My friend fixed everything for $1,000 plus his time. When he opened up the engine to examine the rockers and lifters, the same components the dealership spent 12 hours diagnosing, he immediately saw that cylinder 3 had a bad rocker - it was obvious. This was also the cylinder that had the initial misfire that brought me to Nelson in the first place. He also noticed a loose oil galley bolt that had backed out almost to the point where it was going to fall into the engine. These are both well known issues with these engines. He tightened all the oil galley bolts, and replaced all the rockers and lifters by watching a video on YouTube. The oil pressure issue was solved when he replaced the brand new oil cooler (that Nelson just charged me $1,000 for) with an upgraded aftermarket unit. He's put 15,000 kms on it since then, with no check engine lights and no issues. Him and his wife love it. Not bad for a "blown" motor that Nelson quoted me $9,000 to replace. But generously offered to take it on trade.... Do not trust these people. Don't let them touch your vehicle.

When I worked here a cpl months I called out dishonest - Screwed

When I worked here a cpl months I called out dishonest practices and when told by owner too bad its the way it is, I quit Jobs that had been misdiagnosed for months only to find the very first step of repair was being skipped, when discovered I was told to bill customer anyways. Without too much negativity....Try any other dodge dealership

For more accurate reviews check Google. Nobody's perfect... - Eddy Mac

For more accurate reviews check Google. Nobody's perfect but this company makes every effort to take care of their customers. And, when ever there have been any issues the manager has always made himself available to the customers to discuss their concerns. As a business owner I am also aware that review companies like this quite often charge the owners of the businesses to sign up with them so the business can reach out to the people who have had concerns. They essentially hold the company hostage for fees. Google is free, make sure you check the Google review site before taking these smaller companies at the word of the reviewers.

The sales and service are excellent. - Chonk

The sales and service are excellent. They care about their customers and made sure everything went well. There were a couple little issues, but they were easily resolved.

Had my dodge in for service over the span of a month. - bob

Had my dodge in for service over the span of a month. My vehicle was misdiagnosed and I paid for parts and install on each occasion. The level of incompetence from both the mechanics and the service department were unbelievable. I am out thousands for what should have been a quick easy fix. I get it, xxxx happens but the service department has been unwilling to help pay for what they admit was their own fault. What a waste of time and money. Go anywhere else but here for service. I have literally not one good thing to say about any of the service I got from any of the staff at this dealership.

Years of Great Service - Doug

We have been customers of both the Chrysler and Toyota sides of this business for many years and have never had cause for complaint. The service we have had is exemplary, problems have been managed efficiently and our vehicles have been cared for very competently. I have no complaints.

Over $ 1200 in markups over online posted price and - Luke Brockholm

Over $ 1200 in markups over online posted price and claimed all jeep dealers do this. We recieved a $1000 discount offer from mopar which Shane claimed was included in online price, found out that was one of many lies. Will be driving further for next deal.

I had nothing but great experience with this dealership. - Shawna Lynne

I had nothing but great experience with this dealership. Tony and Tanner were extremely helpful and always answered our questions quickly. We had shopped around and they offered us the best price and we are getting exactly what we wanted. Vehicle is a custom ordered in truck in our town so we won't bee having to have it delivered to the home.

Horrible experience. Employed shady slimy sales tactics... - Admgrg23

Horrible experience. Employed shady slimy sales tactics and outright lied to my wife and I. Screwed us on our trade in. Tried charging $499 for nitrogen in the tires. Service department is rude. Owner would not reply to an email I sent him about my concerns. Never ever will deal here again

This Truck was sold today.I was given false info.... - Artticat 62

This Truck was sold today. I was given false info. Talk to sales yesterday. Had engine light problems. I tough can make deal today. No deal

Awesome Service Department. I got my used Ram truck in... - J. Singh Biln

Awesome Service Department. I got my used Ram truck in Burnaby in early Feb/2020 and brought it in to Foundation CDJR in Squamish a for Peace of Mind inspection. Bradley took great care with me and even provided me with a summary report of my truck’s VIP Summary Report with all service, warranty & recall history. Adrian provided me with an update of a pending recall and took away any concerns I had. Service a Manager Don Khela came out of his office to introduce himself and told me to see him if I ever have any issues. I asked him about a third-party extended warranty I had purchased and he assured me it was from a good company and he even knew one of their administrators personally. I was there for an hour while truck being inspected and felt comfortable, well-informed and thorough with any explanations. I look forward to having my truck serviced there as I know I will be looked after like any customer wants but seldom gets. Thank you team. J. Singh Biln Squamish

Katrina is Great! - Pamela

After I gave up on those creeps in PG I made the drive south to Quesnel and went to Regency Dodge. What great service from Fatima at the front who greeted me to Katrina in sales. I highly recommend them.