7 British Columbia Audi Dealers

Absolutely shocked by the poor customer service today. - metroworks_sp

Absolutely shocked by the poor customer service today. While we had an appointment to test drive a particular vehicle, they let someone else test drive it. While they were dealing with the sales rep. We were told to pay a deposit and purchase the vehicle from under them. Absolutely terrible.

The sales team is good but the service department has - Parker.Lancaster

The sales team is good but the service department has gone down hill. I have bought multiple cars there but never again due to the poor service department. They take days to respond and always come up with excuses as to why things are not covered under warranty.

⭐⭐⭐⭐⭐ We have been Audi Downtown customers since the - Anita

⭐⭐⭐⭐⭐ We have been Audi Downtown customers since the early 2000s and have received only outstanding customer service, expert advice, and exceptional care throughout all those years. One thing that has always impressed me is that every service advisor I have worked with has eventually been promoted—a true testament to the quality of the people Audi Downtown hires and develops. Fortunately for us, each time someone moves on, another exceptional team member steps in. The high standard of professionalism, knowledge, and genuine care has never changed. A special thank you to Billy, my most recent service advisor, for taking such excellent care of me. My timeline was almost impossible to accommodate, yet you made everything work seamlessly and came through with flying colours. Having my car returned beautifully cleaned was an unexpected and much-appreciated bonus. Thank you as well to Carmen in Finance for your expertise, for handling all the paperwork so efficiently, and for your warm and friendly service. I would also like to thank the insurance representative for your helpfulness and for making the insurance process so easy. It was all so very much appreciated. Their professionalism, expertise, and friendly approach make every visit a pleasure. I highly recommend Audi Downtown to anyone looking for outstanding service and a dealership they can truly trust.

We had our car in for service and unfortunately we had a - takuss

We had our car in for service and unfortunately we had a misfortune experience that was not expected. The management handled our situation in a very professional manner in every aspect. We want to thank all the staff and management for all their assistance of making it right. We wish to thank Navaaz for his professionalism and making sure we as a customer were looked after in a very welcoming and warm way.. Thank you Navaaz and Craig!...

Outstanding purchase experience and follow up from Blair... - 08SierraSLT

Outstanding purchase experience and follow up from Blair MacKeigan and the team at Turner VW. We were searching for a specific vehicle (Alltrack), and had several to choose from at various dealers in BC. Straightforward, honest communication from Blair brought our business to Turner in spite of several options closer to Van Isle. We are knowledgeable about the auto business, and have high expectations of sales teams, Blair exceeded our expectations throughout the entire process, as did the rest of the team as we worked out details on some additional options we wanted on the car before purchase, and doing long distance resolution of a minor issue with the hood wrap. Highly recommended!

I bought a vehicle from them and all was good with - dpd

I bought a vehicle from them and all was good with servicing while it was under warranty. The warranty has expired yet I would like to maintain regular servicing through the dealership. To book a service I called three times at approx. 2 week intervals and was unable to speak with anyone in the service department. I left VM each time with a description and call back number. None of my calls has been followed up on. I'm looking for a different Audi dealer for any future Audi service and purchasing needs.

Worse Service Manager ever, Joanne lies through teeth, - Bob

Worse Service Manager ever, Joanne lies through teeth, and listens in on all of the conversations. Pathetic, as are the finance people and the GM is a low life glorified used car salesman