7 British Columbia Audi Dealers

I recently had my car's annual service at Audi, and I - Hamid Tz

I recently had my car's annual service at Audi, and I couldn't be more pleased with the experience. The service department attendant greeted me warmly and clearly explained the entire process, making it transparent and hassle-free. They even offered a complimentary ride to and from my desired location while my car was being serviced. Their attention to detail and commitment to customer care truly exceeded my expectations. Highly recommend!

My story is long, and if you’ve been following my saga - Angela

My story is long, and if you’ve been following my saga you may want to take the time to read this. I’ll start with the moral of the story, Sunny Gill of Downtown Audi and the Dilawri Group are only looking after their bottom line, they don’t care about you. They will try to give you as little as possible if you have an issue, my advice is fight for what is rightfully yours, and check your brake rotors. If you are looking to buy an Audi, there are better places to spend your money, don't give it to a company with no integrity and cares only about making money. Now, if you want to know why I say this, read on… Oct 2023 purchased brand new Q4 Etron with full iZEV and CleanBC incentives totalling 9k Jan 2024 discovered that it leaks, bring it back to DT Audi, they give me a loaner while its being fixed Jun 2024, they still can’t fix it, last resort is to remove the hatch window and redo all of the seals, fix didn’t work, still leaks I want a refund, haha we know that isn’t going to happen, then give me a new car Sunny Gill insults me by offering $47k to trade in my car that never should have left the factory Sorry Sunny, NO! the 2nd offer comes through. OK, we'll give you a new car, a better one..and Sunny isn’t making any money, and he is sure to tell me that All I want is a vehicle equal to my original purchase, if you wanna give me a better one, that’s your decision Sunny tells me that the 2024’s don’t come with a charging cable, I have to pay $550 for a cable, but he graciously offers me a 10% discount Hey Sunny, my 2023 came with a cable, so I expect that any replacement vehicle should come with the same…again he cries that he’s not making any money off this transaction, this isn’t a transaction Sunny, you made the money on the first car I purchased, this a replacement of a defective vehicle. He agrees to throw in the cable End Jun 2024, I am sure they want me off the books, they offer me a black Q4 (originally purchased a grey), and they'll cover the upcharge for paint, I go to pick up my new vehicle, do the walk around and notice significant rust on the passenger and driver side brake rotors, I had issues with the previous vehicle rotors which I didn’t notice till after, they note it and will be revisited in a few months. They still owe me a tow hitch which is on order, we’ll see how long that takes (a month later and still no hitch) OK, almost done, have to sign the paperwork to do the transfer, no money is exchanged, this is a replacement. They want me to sign another rebate form for the iZEV (5k) Transport Canada rebate. Again, I'm not, buying a car, no money is being exchanged, so why should DT Audi get the rebate AGAIN? I refuse to sign it, but they won’t give me the car unless I do. I try to negotiate, DT Audi gets the 5k, give me $2500 in extras...now Regan Judd (Sales Manager) steps in, no we can't give you anything that costs us! Stalemate....so I ask for the logos in black and an at cost wrap. Regan agrees...and to date, 1 month after the promise is made, and I have followed up with Regan, no response. But should I have expected any more? Nope...this type of customer service is to be expected. By this time I’m about to lose it, so I sign it, and I’m done. If you’ve come to this point of my story, you’re interested, this has been the worst purchase with the worst company I have ever made. At the end of Sunny Gill apologized for all the turmoil we went through, too little too late buddy, the damage is done and this is where we are now.Honestly, I came out on top, I got a newer car with better range and more pep, but was it worth the hassle? Definitely not, I would have rather got my money back and never stepped foot in DT Audi

"Rushed, Dismissive, and Lacking Transparency" I've - Kevin

"Rushed, Dismissive, and Lacking Transparency" I've visited 4 out of 5 Audi dealerships in the Lower Mainland, and OpenRoad Audi Boundary is by far the worst experience. On November 3rd, we went in to test drive an Audi Q7, a car we were highly considering purchasing. We had scheduled an appointment with Sia, but he was busy with another customer, and we were handed off to his colleague, Kenny Poblete. From the start, we felt rushed. Instead of seeing the car first, we were presented with paperwork. Kenny initially withheld the inspection report and only provided the CarFax. When I followed up, the inspection report revealed an issue with the Emergency SOS system that the dealership knew of yet chose not to repair. During our brief time with the car, we didn’t have enough opportunity to familiarize ourselves with its features, and our test drive was limited to just a few minutes around the block. When I asked about our trade-in multiple times, Kenny brushed it off, refused to look at our car, and only provided a very rough estimate. Before we could gather our thoughts, Kenny pushed financing options and repeatedly asked if we were ready to buy. Feeling uncomfortable, we requested more time and hoped to speak with Sia again, but despite assurances he would follow up, it’s now been two days without any contact. Overall, this experience lacked professionalism and transparency. I find it hard to see myself returning for a second appointment, much less buying a car from them. We had a much better experience at Audi Richmond and Audi Langley.

Excellent customer service, polite and well prepared. - Audi Q3

Excellent customer service, polite and well prepared. Made the sales transaction quick and easy, thank you!

Outstanding purchase experience and follow up from Blair... - 08SierraSLT

Outstanding purchase experience and follow up from Blair MacKeigan and the team at Turner VW. We were searching for a specific vehicle (Alltrack), and had several to choose from at various dealers in BC. Straightforward, honest communication from Blair brought our business to Turner in spite of several options closer to Van Isle. We are knowledgeable about the auto business, and have high expectations of sales teams, Blair exceeded our expectations throughout the entire process, as did the rest of the team as we worked out details on some additional options we wanted on the car before purchase, and doing long distance resolution of a minor issue with the hood wrap. Highly recommended!

Worse Service Manager ever, Joanne lies through teeth, - Bob

Worse Service Manager ever, Joanne lies through teeth, and listens in on all of the conversations. Pathetic, as are the finance people and the GM is a low life glorified used car salesman