189 Alberta Used Car Dealers

Use Caution When Purchasing Used At Kentwood. - tropicaldreams421

Use Caution When Purchasing Used At Kentwood. The process to start was amazing. I had been looking for a while and Larry went above and beyond to show me my vehicle on his day off. Then began the downside. I fell in love with the truck and the price. We went for a test drive and I liked it. But I heard a squeal from the breaks. The squeak wasn't horrible "Yet". I thought maybe it was just from sitting, in fact when I bought my previous vehicle it squeaked when brand new. It eventually stopped. I didn't think about it too much during the buying process. When I decided to proceed, my salesman asked me to come in at a certain time and he was busy. no big deal right, I am excited and willing to wait. The purchase is completed. Yes, I opted out of any additional warranties because the mechanical fitness assessment was excellent and I trusted that they would not sell me a vehicle and lie about that. 1 week later the vehicle won't start. I called my finance manager at Kentwood to find out about any initial warranties. He said 30 days over 5000. He said I may be covered for this if it was an alternator or related. My salesman says he will take it to the shop put it on a charger for the day and pick me up at work at the end of the day. He got busy and abandoned me at work. I had to spend money on an Uber. I pick up my truck and he says there is nothing wrong with it and to not leave the AUX on. He made me feel like a stupid woman. I took it home and the next morning it wouldn't start. I pulled the battery out of the truck and took it to a mechanic to test it. It was so so dead. the battery was garbage. The mechanical assessment said it was good. 250.00 later it now starts. amazingly a whole bunch more options work now, so it was dead when I bought it. Shifty. back to the brakes. After driving for almost a month now. the brakes are not getting better, they are getting worse. much worse!!!!! Because of how I was treated, I am scared to go back. I have had several people offer their opinions. From squealers to glazed brakes. All of this was a problem before I bought it. Some crazed service woman yelled at me when I was sent down there by the salesman to have it checked out. Kentwoods mechanic said the brakes are good but the rotters are rusty and should get better with time. they aren't they are getting worse. But the crazed lady went at me like a rabid dog. She was saying that I had to pay and she was going to lose her job and she was far from being nice to a customer. Anyway, Kentwood and the mechanical assessment said the brakes are fine.....I am so incredibly embarrassed to stop my vehicle because of the very very loud noise. The sound of springs or coils pinging is a concern as well. and sometimes even while rolling the brakes sound like they are stuck on. What a horrible experience. I traded in a perfectly good vehicle that was in amazing mechanical shape and well cared for to buy a vehicle that they lied to me about and have yet to correct their mistake.

I had just another larger expense in the service - nahnciaa1

I had just another larger expense in the service department. second time in less than a year, on a 5 year old Jeep Grand Cherokee. After expressing considers they deducted about $800, it was a help but still a price was outrages. they a had vehicle for 5 days and still could not wash Jeep. (Even though its called a wash, it is just a rinse) but they could not even do that! It is advertised with every service you get a carwash! (NOT! ) what is a person to do? Are we suppose ask, or does Service advisor ask? how does this work? All they is your money!!!! Don't follow through on their ads. ( apparently unless you micromanage everything / everyone involved) Hailey service advisor was lovely. unfortunately seemed like she could not do her job well with computer / IT had issues.

In general the people in the front desk, sales, and - jefoing

In general the people in the front desk, sales, and service are very kind and customer oriented

Ivan Brusko was personally amazing - answered all my - Kurt S

Ivan Brusko was personally amazing - answered all my mechanic father's questions to his satisfaction. He went and asked his manager about all our requests: they were all granted as well. I'm now waiting for my new vehicle to arrive.

Avoid this dealership, the sales man-child Salman Mansuri - Seth

Avoid this dealership, the sales man-child Salman Mansuri is the type of guy who shouldn't even be working at an enterprise Rent-A-Car. He has the education of a call centre representative at best, and he couldn't even perform at that job due to his very high temper. I'm not exaggerating when I say, he was so hot headed and mad when he found out we were not going to buy a car from him, he was literally shaking and slamming his own desk... All because he realized he lost our business. It was probably very humiliating for him, but I'm sure he's used to it and so is their show room. Everyone looked the other way during his temper tantrums. The other salesmen even said "here we go again". He almost made my wife cry in the parking lot, I've never seen this level of abuse from someone in sales and he's lucky there were people around. I'll make a point to stop in and have a nice chat with him again when I'm in the area. I have a lot of acquaintances living nearby and I'm in Edmonton often. We kept our cool, walked out, and bought a car at an *actual* dealership not long after. It won't be long until he's fired or forced to resign if he keeps acting that way.

really wonderful service was there and again treated me - azmy

really wonderful service was there and again treated me like family than you Rassel trying his best to give his best to help me and ofcourse than you nader wonderful man to deal with

Initial miscommunication however sorted it all out in the - rbecker

Initial miscommunication however sorted it all out in the end. Very happy with Dave welsh and Roy! Thanks for the dream car!

I purchased a vehicle in October 2024. - R Murdoch

I purchased a vehicle in October 2024. New tires were installed and I was not able to make a selection (I would have paid). There was a tire issue on my trip home. It had to be towed. The tire repair shop documented an installation error. They offered NO payment, support, and the process was very frustrating and time consuming. I strongly do not recommend.

Stay far away from this dealership. - Sam B

Stay far away from this dealership. Tons of horrifying reviews. Awful place to go. Run the opposite direction as fast as you can. They are unprofessional and misrepresnt mechanical inspections. Trust me, stay away

We recently purchased a Silverado from Shaganappi GM. - jay04

We recently purchased a Silverado from Shaganappi GM. Alex Zhong was our salesperson and he did an excellent job. Jodi Mclntosh set us up with the warranty and we got good value for our trade in.(Thanks Matt) The whole experience was smooth and easy. Thanks Guys Jay & Kathy

Dismissive Service Department. - GW

Dismissive Service Department. Brought in for diagnostic on all dash trouble lights illuminated, and mileage cut in half. Dash lights due to sensor, parts ordered, dismissed on the mileage issue. 1 month later, returned for install of the sensor on order, and again, dismissed on the same mileage issue which is a torque converter that will suddenly not lock up below -10C. Left dealer, 105km later, dash lights are back on, so called service and I'm told they could book me in, but there may still be a full charge to scan the issue. No comment on the 22 Frontier that used to get 800km/tank that now only gets 400km/tank. Save the hassle and buy a Tacoma, I know i will be!

Bought a used 23 Honda Civic Si. - mparran

Bought a used 23 Honda Civic Si. The sales and finance were excellent to work with. During the process they were kind enough to offer 2 years of oil changes. I asked when the 1st service was due and was assured that I didn't need to worry as I had time, because one was just completed. However, I happened to check 2 weeks later, and it had not been done. They installed the oil change sticker on the windshield; however, the system shows the oil life was at 60%, the filter was filthy, and the most egregious part was the oil was below the fill line. That means, they could not be bothered to spend $50 to change the oil and filter on a 1.5L engine. Had I not checked and drove the car another 9,000km, the engine surely would have gone and needed replacement. And probably would have said it was my fault or some xx. Reached out to the Used Manager (Carlos) two days ago and all I've received so far is, "I'll look into it." Anyway, beware and don't make the mistake I did and take their word for it.

Recently bought a 2012 F150 here. - NK

Recently bought a 2012 F150 here. We bought truck as is, with an engine light and a tick, was told by THEIR mechanic it was a timing chain, that was wrong and it ended up being lifters. While the truck was at my mechanic's shop, a list of other issues that were diagnosed: power steering electrical problems. Head light selector electrical problem. Exhaust leak. Oil pan leaking oil. Half of the guage cluster stopped working. Metal flakes in the engine oil. Engine hours deleted from computer. Blower motor for interior fans was not even in the truck. Was quoted $9000 for repairs, 2 weeks after buying this truck. Not a trust worthy company, would not reccomend anybody buying from here unless you want to get burned like i did. STAY AWAY!!!!

I had the pleasure of having Obie help me find a car I - Clark555666

I had the pleasure of having Obie help me find a car I ended up paying more then i wonted however I got a great vehicle that checked off all the boxes of what I needed. The finance person was also very helpful.

Big hassle with no compensation. - Jaime

Big hassle with no compensation. -When we were asked to come pick up our truck at 5, we waited 30min (60 total), argued with finance about our down payment because they said we could put down as much as we want, but then wouldn't let us, wouldn't put both spouses names on the truck, and the truck wasn't ready. Had to wait for manager. -Came back later in the week when they told us to but they had lost a key and couldn't find the inspection/service record. Had to wait around for manager. (We paid cash to avoid dealing with finance and they still wouldn't put both names on the truck) -Hassle transferring plates because registration was in both names but truck wasn't. Because it took so long to receive the truck it went right up to the 14 days. -Called 10 days later to pick up the key, had to wait for manager to say they still couldn't find it. -Gave them 3 more days to find the key but they couldn't find it and asked us to come in to get a replacement. -When asked about compensation they said we're lucky they're giving us a key because there was probably only one, even though we saw both keys. Super annoying and a waste of hours and hours of our time. Avoid this place if you can.

For my first time buying a used truck, I came here this - Kris

For my first time buying a used truck, I came here this past summer-- I was kind of 'fresh meat' for any would-be predatory salesman. Which was why my experience was such a relief. I dealt with Kai, who was nothing but helpful and friendly, with a no-pressure sales attitude and plenty of patience. There were some repairs we agreed on before the sale and their service people got them done promptly. Half an hour after I paid and drove the thing off the lot, I got an engine light warning... and even though they weren't obliged to do anything at that point, when I showed back up at the dealership, Kai came back out and rode around with me trying to diagnose the problem (turned out to be a very common issue with the model, just a sticking parking break mechanism). I was kind of waiting for the other shoe to drop before leaving a review (to see if other problems developed with the truck), but after three months of driving it, outside of a quirk with the window controls developing that they pointed out before purchase, I'm nothing but pleased. It's weird seeing how negative some of the other reviews are, but, well, I had no such issues. All I can say is that it was a better experience than I was hoping for, and I had no qualms about recommending them to others.

House of Cars in Leduc is just perfect. - habekitine

House of Cars in Leduc is just perfect. They will work with you to the bone until you get the car you want. Oz is something else. He’s an I ncredible general manager who will make sure that once you leave his shop, you will be satisfied and be absolutely happy with your purchase and the results. Most importantly, is his honesty. This man and his team will take good care of you. They truly care about their customers. So if you’re looking for vehicle, House of Cars in Leduc is where it’s at. Just go in there and ask for Oz. Trust me, you’ll be in good hands.

Shopping for new outlander GT phev, know what I want: - medellru

Shopping for new outlander GT phev, know what I want: colors, etc... Artem was nice fellow, easy to talk etc. However store doesnt have what we want in stock, so couldn't settle on car. That's fine. Lets do some deal, as we can wait...Was given a full sticker price, no honour unhaggle or carcost price and rebates. Also tried dramatically low balling with trade in (carcost, autotrade, carfax). No deal. After we walked away, sales manager tried to convince to come back etc...why is such stpd approach if you don't wanna deal, offering high MSPR and low on trades!? Wasted our time. Do not recommend this store!

Tried to sell me a hyundai venue essential with total - JayB

Tried to sell me a hyundai venue essential with total price of 34000 cad even with a 5000cad downpayment on a 60 month term. The MSRP for the said vehicle is 23778cad with freight and levies included. Computation was shown to me on a piece of paper and was handwritten by the manager with no comprehensive breakdown of fees whatsoever. The offer was 50% higher than the MSRP and was told that the interest rate was @ 5.49%apr. Would probably take my business elsewhere.

DAYO IS THE GUY TO GO TO AT CMP. - THE KICKS STORE

DAYO IS THE GUY TO GO TO AT CMP. COUTEOUS AND NICE DUDE. YOU WILL THANK ME.

I recently purchased a vehicle from North Edmonton Kia - Chrissy

I recently purchased a vehicle from North Edmonton Kia dealership, and unfortunately, my experience was very disappointing. I highly recommend having any vehicle you purchase thoroughly inspected by an independent mechanic before finalizing the deal. First, the vehicle’s carbon air filter was filthy—something I would expect to be addressed in a proper inspection. Worse, I found a pack of cigarettes hidden behind the glove box in the vehicle, which felt unprofessional. Additionally, the air filter was dirty, there was water inside the passenger door panel, coffee and water stains throughout the interior, and crumbs scattered everywhere. Clearly, the detailing service was subpar, and when I questioned the service fee, they were unwilling to negotiate or address the poor quality. What really broke my trust, however, was the tire inspection. I was told that the tires had passed their inspection, but when I looked closer, I found weather cracks and chunks missing from the tire tread—issues that are particularly concerning in Canadian weather. It’s hard to believe that they would allow a customer to drive away with tires in that condition, potentially putting my safety at risk. All they offered was $500 discount towards a new set of tires for $1,700. They wouldn’t cover the install fee. All in all, my experience left me feeling deceived and frustrated. I would suggest anyone buying from this dealership to be cautious and consider having the vehicle inspected outside of their service department. This was not the level of service or professionalism I expected. Please check the vehicle thoroughly if you are planning to purchase from this dealership. I will not purchase from this dealership again or recommend it.

I waited nearly 2 years for a car and when i got it they - J Singh

I waited nearly 2 years for a car and when i got it they charged me approx. $3000 over mrsp, i was going to buy the new 4runner limited from them in 12 months but no way now!

The sellers guy respond for quotation request: ". - medellru

The sellers guy respond for quotation request: "..I never sold any cars for less than MSRP...Not interested in your deal.." Done. Seems the owner wont make any money this months, plus the dealership will pay for keeping vehicles in the stock, sales plan wont be fulfilled and they will continue wasting their own money they made last month! This is typical unprofessional jobs ppl they hired with out any experience in sale! Dealership doesnt have cars in stock!!! So let it be! Do now waste your time with such arrogant sales methods and this dealership! Bad is always BAD!

I have purchased 6 new trucks at Davis GM (or formerly - sam czember

I have purchased 6 new trucks at Davis GM (or formerly Stephenson's) in my 66 year life and 1 used impala.. Today I wanted a flat repaired on my last new truck purchase and was told it would cost $25! So much for loyalty. My next new truck will not come from Davis.

Extremely poor service /never at any dealership have I - 1947 Jeep

Extremely poor service /never at any dealership have I ever bin so disrespected service manger does not care about customers and is rude if you want a good experience with purchasing and have a vehicle serviced SHOP ANYWHERE BUT THIS PLACE.

1. Before the sale - 4 stars. 2. After the sale - 0 - phil.johnson66

1. Before the sale - 4 stars. 2. After the sale - 0 stars. I purchased a pre-owned Audi S5 - beautiful car which I love. The sales experience was good. Friendly, professional, knowledgeable... one hiccup in the finance office otherwise I'd give the sales team a 5/5. I came to pick up the car a few days later. They had put the winter tires in the back. The S5 is a hatchback - to get all 4 tires in there they had removed the cargo cover and put the back seats down. When I got the car home I took out the tires, put the seats back up, and tried to attach the cargo cover. It didn't fit. I went back to the dealership first thing in the morning. They told me the cargo cover comes in two parts and I only have one. They said to give them some time and they'd call me. That was two months ago. I've called, left messages, and emailed several times since. They never reply. I'm fairly certain this is my answer. They're going to ignore me until I go away so they don't have to lose any money. They're half right - I will go away. I was told verbally, and in writing (the Vehicle History Disclosure Statement), that the car has no issues, damage, or is different in any way from an original advertised model. You should not take either at face value. Not from this dealership. The missing part is going to cost me about $300 USD to order, plus shipping. Maybe $500 all told. If you're thinking of buying a pre-owned car from this dealership, save this review first. Once you finish negotiating the price, remember that you saw this online, have a look, and tell them you need at least a few hundred dollars extra as a contingency in case there's something missing or broken that they haven't noticed which will end up being an expense for you. They'll say they can't do it, but they ALWAYS have more to give. Have a look at the average trade in price on kbb.ca for the vehicle you're considering - that's what they paid for it. I'm looking at a 2024 Atlas on their site right now - "reduced" to $49,888. Average trade in for that vehicle is $36,000. 28% profit margin, after reduction. **TLDR - Caveat Emptor at Southcentre VW.

Jeff Panner incredible customer service very - gxthorne

Jeff Panner incredible customer service very professional, and a very clean workplace just top-notch service .

I requested info on a vehicle from Straightline in Fort - vwall

I requested info on a vehicle from Straightline in Fort Sask. I was contacted by Alyssa and later by Josh Corbett. He told me the vehicle of interest was being shown to someone else and that he had confirmed it had an extended warranty up to 160,000 kms. A huge add on value he said. I took the vehicle for a test drive and bought it on Feb 3, 2024 I picked it up on Feb 6 but the transfer form was not available at the time. It took til Feb 14 before I received the transfer. Once I tried to have it put in my name I discovered the vehicle only had a manufacturers warranty which expires on April 13, 2024. When I contacted Josh he said it was a mistake made by an employee that no longer worked there. Nice try. I was very upset by this and asked Straightline to resolve it. Add the warranty or buy the vehicle back. Josh offered me an extended warranty at cost which I refused cause it was after all suppose to have one already. I was told it wasn’t financially feasible for them to add it on and that they would buy the vehicle back. I had spent over a month searching for this vehicle and really didn’t want to sell it back. I wanted Straightline to make it right. All I was offered was buy it back or a couple of oil changes and a detailing. None of which I wanted. On top of that they tried to charge me extra for etching, detailing and protection package nearly $1,000 extra which is illegal to do. It’s included in the price already. So they took those extras away when it should be included. It pays to do your research as a consumer and know your rights. I don’t feel Straightline did what they were suppose to. I wouldn’t recommend this dealership to anyone. It’s all about sell the vehicle, even if they have to lie.

Best Rate Auto Sales has the Best sales associates and - Mouse22

Best Rate Auto Sales has the Best sales associates and Simmion is the best. Best rate has been there for me at ever buy. I have bought 2 cars from Rod and Simmion. I would go anywhere else . If they don’t have the car you want they will go out of there way to find you that car that you love . Thank you for all the personal help . They will go pick up that vehicle and then delivery your vehicle to your house . Amazing friendly service Need a car call Best Rate they deliver..

Terrible customer service. - tannerchutskoff1

Terrible customer service. Agreed on a trade in price. Did all the paperwork, but didn’t sign the contract due to closing of store hrs. They told me to cancel the payments and to get the total amount left owing on my vehicle for a pay out. The next day they ghosted for 4 days. Told me they lost the buyer for my trade in and couldn’t do the price we agreed on. Then they low balled me. They tried to say they were giving me a deal still. That they were giving me a 5000 dollars off the new vehicle which was already a federal incentive. Talk about shady xxxxxxx dealership.