This dealership engages in a dishonest and unethical way - Vulnerable Lady
This dealership engages in a dishonest and unethical way of doing business from sales to finance. I was looking for a used car so I can manage the payment within my safe limit. Here comes Cindee telling me" why not get a new car coz it is only 4.99% Interest". She said it is much better than used car at 8%. That same day April 13, she forwarded us to the finance mgr Rajpal for quotations. Just the quotations coz we are just inquiring. But did not give us the quotations we were expecting. To make the story short, Discrepancy and fluctuations in the prices were evident and failure to disclose additional charges has been discovered upon reading. Its like you are being held captives of their own terms without you aware of it. Their Rav4 was overpriced and it was not disclose by Raj. Cindee told us that our deposit will no longer be refunded which is againts consumer rights. As a purchaser we have the right to be informed, have a choice, a voice, and redress. Which obviously has been violated by them. They were also pushy in giving a perfect review in google and toyota. They want perfecet score not just 9 but 10.. perfect 10. When you ask Cindee why did she told us that its 4.99% interests before. She denied saying it and said "you talk to Raj I'm not in finance". Denied everything now but when we first met her she acted as if she knows everything." I can show you the quotations" she said before. It was witnessed by my mom and husband thats why we were persuaded to get brand new instead of getting affordable used car at first. They were very friendly and pleasant at first but after asking a lot of questions, which you really need to do, their true colors shown. They will make a lot of promises that they will broke after you signed. Try to avoid this dealership to save you from headaches and wrong decisions.
Read More