18 Alberta Subaru Service Centres

They are always helpful, listen to concerns and give - Carolinem2063

They are always helpful, listen to concerns and give awesome service. Tyler and the team are great.

The service agent thought through the problem and fixed - Friesenf

The service agent thought through the problem and fixed it. The mirror had not been set after the hail repair.

We took our car in for service and some things went wrong - bjfitz

We took our car in for service and some things went wrong while they were working on the car and we couldn’t get our car back as promised the same day,although at first we were upset Ryan and Austin took great care of us and made sure we were completely satisfied. We ended up having to stay an extra night in the city as we were from out of town and they took care of the hotel. Definitely made things right and we will be back after such great service ! 10/10 for sure !!!!

I wish that I could do a zero star, I just need to warn - Alexa

I wish that I could do a zero star, I just need to warn everyone of their horrible service. Sold me a car with no A/C, it wasn’t check before selling it to me in December, fair enough, but now are refusing to fix it because it’s been over 6 months (by only a few weeks). While A/c might not be necessary to sell a car, this should have been disclosed, I will also add that I bought a 2020 Forester (for over $30 000) so you can imagine my surprise when the Ac didn’t work and Subaru city won’t do anything about that. On top of the my brake pads only have 2mm left, this was checked and signed off of when I bought it (due to Amvic regulations) they are telling me it’s my fault, and that I brake to hard and have worn them out. Incredibly rude accusation (Made by Camille in service). I have had many cars and never had to replace the brake pads before so wearing them out in 6 months seems insane. They are not diligent in their inspections, which is a huge safety concern, and on top of that are incredibly hard to get a hold of, I haven’t been able to speak with a sales manager of my original salesperson, getting a hold of service was a nightmare, I just kept being passed from one hold to the other. Phone called were left unreturned (specifically by sales manager Eric) They go out of their way to make me feel useless and like a waste of their time. Buying this car was a disaster in itself, I would never come back here, their financing department has also continuously wasted my time, not showing up to sceduled meetings etc . Have had fantastic experiences with Rally Subaru if you are looking for a Subaru dealership in Edmonton. Also just want to add, the told me I am responsible for what I buy, basically insinuating that they scammed me and it’s my fault for falling for it . I am unsure why there are dealerships dedicated to providing people with safe and reliable vehicles if it’s my responsibility to do all of that myself…. Again comment made by Camille in service

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

It was a pleasure to phone Scott subaru today I talked to... - Abou kassem

It was a pleasure to phone Scott subaru today I talked to Mike at management he was very professional and understanding what I am looking for and took the time to discuss my concerns

Dealing with my service advisor was frustrating to say - stachmh

Dealing with my service advisor was frustrating to say the least. I bought the car there in 2009 but clearly that does not matter. The car was dropped off early by my daughter to determine why it was running poorly. Despite calling twice to speak to the advisor I never once got a call back. Instead very late in the day I was told they were busy and I got a pathetic video showing obvious leaks from the Head gasket and transmission line and was advised to have a full service check. And then I got a work order for over $5000 of service with no explanation or contact or discussion, just here is the estimate and would you like to proceed. Oh and by the way the service does not include any parts or fluids necessary to complete the repair. I said NO thank you. For this Subaru wanted 400$ and still no one would talk to me. I called the service manage and her advice was that she would have the service advisor call me. That was a complete waste of time. Not only did the service advisor have attitude he indicated he had no concept of the repairs and the technician would have to explain it. My next step was to take the car to All Makes Auto just off of Edmonton trail. They looked at the vehicle in 20 minutes while I waited and provided an explanation of the service work required and in addition provided advice regarding the rough idle relating to a cracked and worn timing belt, leaking antifreeze out of the plugs and a coolant crossover line leak. Finally, they also let me know about a front end issue to help determine if the cost of the repair was prudent given the age and mileage on the vehicle. They charged me $73, yes, $73 for the inspection NOT $400. They also gave me a quote to repair everything that Subaru indicated needed immediate attention including changing out the timing belt and tensioners, replacing the spark plugs, oil change and coolant. All for 3000$. But thats not all as they deducted the inspection fee of $73 from the total repair bill. And they booked me for Wednesday and the job was completed today before noon. People they had to pull the engine for this repair - no small feat! Today I called the service manager at Subaru Calgary and asked for half my money back for the pathetic service they provided. I was advised that I got what I paid for and there would be no refund. My response was to ask to speak to the general manager. I was told that I could email that person. To which I said have them call me as they have my number and have had it since 2009 when I bought the car. No response as of yet. I will update this review if and when I receive that call. Regardless, I have been repairing my own vehicles for the last 45 years and I also help my friends and family with repairs to their vehicles including taking in for service on jobs I cannot do. My advice, and please pay heed to what I am saying when I say do NOT go to Subaru of Calgary. Instead go to https://allmakesautorepairs.com and get real service and value for your hard earned money. Regards, Mark

wouldn't trust bringing your vehicle to this service - ckearney1969

wouldn't trust bringing your vehicle to this service department. Son has a wrx and had an issue where the clutch would make a rattling noise but once engaged I would go away. Took to subaru to get fixed and they said it was a release clutch bering needed replacing for $1800. Got it done 50km later same issue started again. Took it back and now they say it's a clutch fork spring needs replacing for $1500. So an initial $1500 issue has turned into a $3300 repair. They are either incompetent or trying to make up poor car sales with extra service income. They won't be getting our business to fix this or any future business