18 Alberta Subaru Service Centres

Excellent service! - ShannyG

Excellent service! The staff is always friendly, professional, and gives the best experience to their customers.

I have found the dealership positive and helpful in every - LSLYYC

I have found the dealership positive and helpful in every contact I've had with them (both sales and service members).

Had a problem with a check engine light, which got rather - robmack0083

Had a problem with a check engine light, which got rather complicated, bur Johnathan and Jenelle in the service dept,got me in in record time, amazing. Thanks to both for going above and beyond. It was awesome. Thanks again.

Jan 28 2025 I dropped our Forrester off for some - wadesumner13

Jan 28 2025 I dropped our Forrester off for some maintenance. Based on my description of problems I was given an estimate of up to $1500.00 to repair and I signed the work order based on thqt. An hour later Garth phoned to let me know that diagnostics and the repair tech had changed that to $500.00. Subaru could have told me the initial estimate was correct and I may never have been the wiser. I have dealt with Subaru City since 2019. They have always provided good service. I Bought the Forrester in 2019 so its not like they see me as a yearly repeat. My next vehicle will likely come from Subaru city also. Check me off as a happy and satisfied customer

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

It was a pleasure to phone Scott subaru today I talked to... - Abou kassem

It was a pleasure to phone Scott subaru today I talked to Mike at management he was very professional and understanding what I am looking for and took the time to discuss my concerns

Dealing with my service advisor was frustrating to say - stachmh

Dealing with my service advisor was frustrating to say the least. I bought the car there in 2009 but clearly that does not matter. The car was dropped off early by my daughter to determine why it was running poorly. Despite calling twice to speak to the advisor I never once got a call back. Instead very late in the day I was told they were busy and I got a pathetic video showing obvious leaks from the Head gasket and transmission line and was advised to have a full service check. And then I got a work order for over $5000 of service with no explanation or contact or discussion, just here is the estimate and would you like to proceed. Oh and by the way the service does not include any parts or fluids necessary to complete the repair. I said NO thank you. For this Subaru wanted 400$ and still no one would talk to me. I called the service manage and her advice was that she would have the service advisor call me. That was a complete waste of time. Not only did the service advisor have attitude he indicated he had no concept of the repairs and the technician would have to explain it. My next step was to take the car to All Makes Auto just off of Edmonton trail. They looked at the vehicle in 20 minutes while I waited and provided an explanation of the service work required and in addition provided advice regarding the rough idle relating to a cracked and worn timing belt, leaking antifreeze out of the plugs and a coolant crossover line leak. Finally, they also let me know about a front end issue to help determine if the cost of the repair was prudent given the age and mileage on the vehicle. They charged me $73, yes, $73 for the inspection NOT $400. They also gave me a quote to repair everything that Subaru indicated needed immediate attention including changing out the timing belt and tensioners, replacing the spark plugs, oil change and coolant. All for 3000$. But thats not all as they deducted the inspection fee of $73 from the total repair bill. And they booked me for Wednesday and the job was completed today before noon. People they had to pull the engine for this repair - no small feat! Today I called the service manager at Subaru Calgary and asked for half my money back for the pathetic service they provided. I was advised that I got what I paid for and there would be no refund. My response was to ask to speak to the general manager. I was told that I could email that person. To which I said have them call me as they have my number and have had it since 2009 when I bought the car. No response as of yet. I will update this review if and when I receive that call. Regardless, I have been repairing my own vehicles for the last 45 years and I also help my friends and family with repairs to their vehicles including taking in for service on jobs I cannot do. My advice, and please pay heed to what I am saying when I say do NOT go to Subaru of Calgary. Instead go to https://allmakesautorepairs.com and get real service and value for your hard earned money. Regards, Mark

wouldn't trust bringing your vehicle to this service - ckearney1969

wouldn't trust bringing your vehicle to this service department. Son has a wrx and had an issue where the clutch would make a rattling noise but once engaged I would go away. Took to subaru to get fixed and they said it was a release clutch bering needed replacing for $1800. Got it done 50km later same issue started again. Took it back and now they say it's a clutch fork spring needs replacing for $1500. So an initial $1500 issue has turned into a $3300 repair. They are either incompetent or trying to make up poor car sales with extra service income. They won't be getting our business to fix this or any future business