Very bad experience with Go Nissan South
I went to Go - adnanej alal
Very bad experience with Go Nissan South
I went to Go Nissan South in Edmonton because I wanted to buy a car. Unfortunately, the experience became extremely stressful because I felt that several additional charges were not clearly explained to me from the beginning.
During the purchase process, I noticed extra fees on the paperwork and asked them to remove them. At first, they refused, but eventually they agreed. I was then asked to sign a bill of sale showing that those fees had been removed.
After that, the accounting representative came out with another bill of sale that included another charge of around $999 for what I believe was some kind of protection/silver plan. I clearly said that I did not want that package. However, the first bill of sale that I had already signed was not shown to me, and I was asked to sign the new one. This made me very uncomfortable because the paperwork and charges were not clear to me.
I asked to speak with the manager, but initially he refused to come and speak with me. When I told the accounting representative that if the additional charges could not be removed, I wanted to cancel the deal, another employee became very aggressive and treated me disrespectfully. I was told that I could not cancel and that my $2,500 deposit would not be returned.
At that point, I told them I would speak with my lawyer. Since I had not yet taken the vehicle from the dealership, I wanted to understand my options. Eventually, the manager came out and told me that I could not cancel, that they would sue me, and that they would involve the bank regarding the vehicle. I felt pressured and intimidated into taking the vehicle.
I even called 911 because I was extremely stressed and did not know what else to do. I was told it was not a police emergency and that I should make a complaint through AMVIC. I tried to do that, but it was the weekend and I was told I would need to open a case when they were available. I am from Smoky Lake and was in Edmonton dealing with this situation, which made everything even more difficult.
Eventually, the manager offered to give me free oil changes. Since I did not want the vehicle in the first place and felt I had been pressured into completing the purchase, I asked why they could not instead provide winter tires, especially since I was already unhappy with the situation.
There were also issues with the vehicle that I feel were not properly disclosed. I noticed a crack in the window, and I was told that the vehicle was in perfect condition despite being a demo vehicle. When I asked about the vehicle, I was told there were no issues.
What concerns me the most is that I had already signed a bill of sale without these additional charges, and then another bill of sale was presented to me with additional charges that I had specifically said I did not want.
I am sharing my experience so other customers can be very careful, read every document carefully, and make sure they understand every fee and package before signing anything.
I intend to follow up with AMVIC and pursue the appropriate complaint process when I have time. This was one of the most stressful vehicle-buying experiences I have ever had.
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