510 Alberta McLaren/adler32 Service Centres

Friendly staff and efficient - Paul

Good friendly quick and qualified workers, did all I asked them to do and called me about a couple of other issues before they did the work.

Lynn and Kevin in the service department are great to - Debra Penner

Lynn and Kevin in the service department are great to deal with. They go above and beyond to ensure your concerns are addressed professionally and efficiently. They don't laugh at you when you imitate engine sounds. 😜 I trust them to be truthful when they recommend repairs.

I had just another larger expense in the service - nahnciaa1

I had just another larger expense in the service department. second time in less than a year, on a 5 year old Jeep Grand Cherokee. After expressing considers they deducted about $800, it was a help but still a price was outrages. they a had vehicle for 5 days and still could not wash Jeep. (Even though its called a wash, it is just a rinse) but they could not even do that! It is advertised with every service you get a carwash! (NOT! ) what is a person to do? Are we suppose ask, or does Service advisor ask? how does this work? All they is your money!!!! Don't follow through on their ads. ( apparently unless you micromanage everything / everyone involved) Hailey service advisor was lovely. unfortunately seemed like she could not do her job well with computer / IT had issues.

Poor service - Unsatisfied customer

I have been a loyal customer of this dealership since the early 90’s. Since the new ownership, it’s apparent they do not believe in customer service. I had an issue with my Ram and I told them what I thought the issue was. That was totally ignored, they had the truck for 60 days and charged me $2800 for what should have been an obvious warranty power train claim. On top of that, I paid an additional $300 to have it towed to the dealership I was loyal to and they didn’t provide a loaner vehicle for the first two weeks so I had to pay almost $1400 for a rental vehicle. I’d advise anyone to stay away from this dealership!

Caring, Friendly, best customer service around - pambusby

These people really care about their customers. They bend over backwards to make sure that you walk out of their business with a smile on your face.

Several days ago I was travelling from the BC Cariboo to... - Lillian

Several days ago I was travelling from the BC Cariboo to pick up a puppy at Edmonton Airport. When I stopped in Hinton for lunch noticed a strange drip under my car. I called Big Rock Chrysler afraid that I would be stuck on the road with my new puppy. Nikita the friendly receptionist got me booked in right away. In a few minutes she was back to tell me that Ken the mechanic had found the source of the leak and I was ready to go. The service as efficient and COMPLIMENTARY. THANK YOU so much, Nikita, Ken and the Big Rock Chrysler leadership. Lillian

Good excellent best my favourite dealership it’s my - ibodat87

Good excellent best my favourite dealership it’s my second car service is best always Manager is very nice, Noah Hamelin is very friendly excellent very helpful. Thank you for everything Noah!

A big shout out to Sylvia as she made her effort to find... - Joy Dela Cruz

A big shout out to Sylvia as she made her effort to find the part that I need for my truck. very nice customer service between the parts and service department, big thumbs up. thank you 👍👍👍🙏🙏🙏

Son got stopped there with his 2017 f350. - Darren

Son got stopped there with his 2017 f350. They charged 1200 bucks to diagnose a bad relay which we knew that was the problem. Told him it would cost 3500 bucks to fix. We drove there and fixed it for under 100 dollars. Would definately not recommend this service department!

I went into Bow Mitsubishi with a part that needed to be - Trish

I went into Bow Mitsubishi with a part that needed to be re-installed, but they didn't have the necessary materials on hand. Scott, at the service desk, called around and waited on hold until he found someone who could help. They not only fixed it, but did so for free. I call that excellent customer service!

Always excellent service. - Karilynn

Always excellent service. I buy Nissan vehicles so I can have them serviced at Brasso. Thank you for being a trusted service provider. I always recommend you!

Extremely poor service /never at any dealership have I - 1947 Jeep

Extremely poor service /never at any dealership have I ever bin so disrespected service manger does not care about customers and is rude if you want a good experience with purchasing and have a vehicle serviced SHOP ANYWHERE BUT THIS PLACE.

Friendly fast service with great customer service skills, - Mare

Friendly fast service with great customer service skills, helpful, and very knowledgeable too. Thanks so much.

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

Liars, Cheaters, Scammers, They're Sorry You Feel That Way - unhappyHondarippingmeoff...deal breakers

Terrible experience getting service. Supposed to get free oil changes for as long as I own my vehicle. No funny business, no fine print, no mileage limitations, no extra service required. That was my contract and agreement. To get it in writing, already they start their scam, their squeezing. I finally got a slip of paper....don't worry, our service department will be there. No way. They resist heavily when you go in for your FREE oil change. I've tried to address the issue, they just stonewall...squeeze a little more. Last time the idiot general sales manager makes a ridiculous point about how services cost money. Ridiculous. Then the crybaby runs away, didn't listen to a word. Even worse, moron service manager Derek. Just a straight lying, cheating xxxxxx. As dumb as he is greasy. Doesn't listen to my agreement, just stonewalls. Does nothing for me. Dealership typical liars. They don't honor agreements. Derek the Moron tells me free oil changes don't make good business sense. Yeah, I guess you would've preferred not to make that deal....but you did! And I'm going to buy 25 more cars in my life. Now it will never be Honda and not from this cheating dealership. Does that make good business sense you idiots? Terrible scammers, nothing more.

This is the best service department I have dealt with in - CarolHB

This is the best service department I have dealt with in all my years of owing a car. I know upfront what it is going to cost. It is one of the few businesses where you actually feel like a valued customer. It is the only place I will take my car.

Terrible Service - Incomplete Repairs - Voided Warranty - TheDirtyFresh

After spending 3 months attempting to repair my vehicle they returned it without connecting a coolant line to my engine, which overheated on the highway. I informed them afterwards it began burning oil, they blamed me and proceeded to make up excuses to why my engine had been damaged. Steer clear of them and their incompetent techs.