23 Alberta Mazda Service Centres

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

Terrible. Was sold a total lemon. Didn’t even have a jack... - kelseyclifton

Terrible. Was sold a total lemon. Didn’t even have a jack or spare tire. DO NOT BUY ONLINE. Salesman are shady, and extremely pushy. A bunch of things checked on the inspection that were clearly not looked at.

Utterly disappointed by the lack of professionalism and - Concerned

Utterly disappointed by the lack of professionalism and ethics at this location. The General manager needs retraining on customer service and if you like your vehicle please do not take it to this dealership you will be disappointed !

We bought a new CX-5 six years ago and have very good - smallgroveoftrees

We bought a new CX-5 six years ago and have very good service. My wife needed wiper blades changed on a sloppy road day, called ahead, and got them replaced within the hour while she waited.

Further to my complaint on Jan . - martensj

Further to my complaint on Jan .12 I ask the m.m. why this happened, he said they were trying to assess why it happened. Why did you have to assess if all you kept saying it wasn't torqued properly. If it was installed properly and torqued properly in you shop it should never have fallen off. Also I said to the S.M. it wasn't my fault,his reply was it didn't happen on there property, so it was the responsibility was on who's property it was on, it wasn't on my property, it was on a Highway in Sask.Do I go to the Dept of Highways In Sask. as that is where it fell off.If it was done properly in Leduc, this should never of happened. I had to have both back wheels taken off and one replaced as it was totaled, the other was ok to use. This work was done In saskatoon. They were installed and torqued properly before they left there shop.Didn't need to stop to them torqued again it was not required. MAde it back home no problems. I incurred over $2000.00 expenses, tow truck, workdone in Saskatoon on rear tires, hotels 5 Nights over Christmas meals etc. All they would pay for was the spare tire that I had to replace, which I refused. Very disappointed with your attitude and no help. BJM

The service advisor Sharon is amazing. I got into trouble... - Jeff

The service advisor Sharon is amazing. I got into trouble with my car back in BC, and she was more than helpful. Friendly and very competent.

Awesome customer service! - Zach123

Went there to have my Mazda 5 serviced. They were waiting for me at the door. Pretty impressed with the welcome. Also very happy on how they handled everything. Very professional staff.

All the service agents are knowledgeable, courteous and - lrupprecht

All the service agents are knowledgeable, courteous and helpful. Service is very prompt and the dealership tells you what to expect for the work to be done and the cost.

Jalina Ruptash provided exceptional customer service in - Kathy H

Jalina Ruptash provided exceptional customer service in my purchase of new tires. Impressed with the professionalism of all staff in the service department.

Iwent there to get the co-signer off of my car, they... - Kittycat83

Iwent there to get the co-signer off of my car, they wanted me to buy a new one so we compared the prices and i declined Because my boyfriend was not with me and i did not want to make that decsion without him there,then the acting manager for that day came in and was explaining the differences my mom who was with me told him that we were not there to buy a new car we were there to take the co-signer off, well then the acting manager started to argue and be rude with my mom so she left. Then Arty started to pressure me again i told 3 more times that i was not interested and he told me i was making a wrong decision, so i said i don't appricate how we were being treated and he says that we were being rude first ansd i replied why because i said no! He then started to yell at me slaming his hands on his desk then he got up and walked towards the door and yelled "You can just F%$k Off!!" I have never been treated so horribly in my life and if thats the way they treat there customers i want nothing to do with them and i will NEVER recommend them to anyone!! xxxx As far as i am concerned!!

WARNING! - Concerned Car Owner

WARNING!!! Service department scam! I own a 2022 Mazda 3 sedan, around 15k for mileage. Rec'd e-mail advising 'essential maintenance' was due. Took it in, received a call from Service agent saying cabin filter needs replacing ($80 CDN) and Block Heater damaged ($232 CND) and wanted confirmation to do the work. I said NO...it seemed odd that after only 15k, city driving only would need a new cabin filter and I wanted to see the damage to block heater, before they fix it. I went to Stoney Trail Mazda wondering how my block heater got damaged? When I got to the dealership, the service agent showed me that the cord attached to block heater was broken and felt I must have driven off with cord plugged in. I told him, here is the problem with the service departments findings: 1.) I thought when you (service agent) said the block heater was damaged...it was the block heater, not the cord. 2.) The block heater has NEVER been plugged in...the car only goes from inside an attached garage to an underground heated parking lot at my place of work. It was dark outside when I picked my vehicle up and when I looked at the block heater cord the next morning, the cord was NOT the same cord that was originally on my Mazda! The cord was a beat up old electrical cord that had been wrapped a long time ago with electricians tape. I contacted the service manager at Stoney Trial Mazda and explained that his department just tried to scam me by telling me work needed to be done. The service manager politely told me there is no advantage to them scamming me and said he would look at the cabin filter and block heater cord. I told the Service Manager him checking after the fact would be a waste of time. I explained to the Service Manager that when I said NO to the work being done, they just changed original cabin filter and block heater cord with a dirty filter and a broken block heater cord. The Service Manager didn't see how THEY (Stoney Trail Mazda) could make money lying about the filter and damaged cord. I slowly explained HOW they probably make money by lying: 1.) Most people would take the service department's work on the work needed to be done and approved the work. 2.) The mechanic does nothing other than the essential maintenance (hopefully) and parks vehicle for pick up. 3.) Customer comes to pick up vehicle, pays the $400+ bill and is none the wiser. 4.) No parts were used by Stoney Trail...mechanics time is zero, but charges for 4 hours of work...with no work needed to be done, parks the car and repeats a scam with next car, which means the Service Department can push through a lot of vehicles in one day...making money! In the end, the Service Manager said it was probably the Mazda dealership I bought the vehicle from that scammed me. I told the Service Manager i have never taken my Mazda to the dealership I bought it from, because Stoney Trail was more convenient. The Service Manager insisted it was the dealership I bought it from and to contact them. In SUMMARY, my personal experience with Stoney Trail Mazda, the service department tried to scam me and when I called them on the scam. The mechanic scrambled...replaced original cabin filter with a dirty one they had laying around and replaced original block heater cord with a bad cord laying around. HAPPY ENDING....FORTUNATELY! I talked with Service Manager at Kramer Mazda where I bought the Vehicle, explained everything to him and KRAMER MAZDA WILL FIX EVERYTHING UP...NO CHARGE!!!!

DO NOT GO TO THIS DEALERSHIP! - Gelato Fanatic

DO NOT GO TO THIS DEALERSHIP!!!! They have the WORST Service Dept. I've ever dealt with!! We brought in our 2009 Mazda 6 to be serviced for a possible heater core issue. They wasted a day's labour with no diagnosis after working on it for a full 8 hours and charged us over $800!! All they did was a rad flush to see if that solved the issue. Of course, it didn't. The second day we brought it back, they did nothing but another rad flush! DO NOT DEAL WITH AZIZ - he has very POOR ENGLISH in his video messages, you cannot understand him at all! He sent us a video of someone else's work on another vehicle. In the correct video he finally sent us, he looked like he was panicking because nothing looked like it was done to the car, so he poured some rad fluid in it VERY SLOPPILY. They did 4 rad flushes, instead of replacing the heater core. These guys HAVE NO CLUE what they're doing! POOR MECHANICS!! My husband was very upset that we spent so much money & they didn't even fix the problem. They weren't willing to give us a discount the second day either. The service guys also just sit there with a silly grin on their face. They have THE WORST CUSTOMER SERVICE EVER!! Telling us to go somewhere else! You'd think because we're promoting their Mazda line, they'd be willing to help! The only guy who was nice & helpful was the shuttle driver & told my husband that there have been A LOT of unhappy Customers! Nobody cares about you at all. Even higher up management. They probably just sit back & laugh about how they're ripping people off every day, so they can keep putting marble floors & fountains in their building & money in their wallets! TERRIBLE, TERRIBLE, TERRIBLE - WILL NEVER GO BACK & will spread the word to EVERYONE!!!

Scary place all are lies if you make a appointment based - Havanasurf77

Scary place all are lies if you make a appointment based in what you think is wrong with your car they ask you to pre pay for the part a week before n non refound for the parts strongly recommend to stay a way from this place pure scammer