Don't buy a Kia, and don't give this dealership your - Mason
Don't buy a Kia, and don't give this dealership your business.
Our Sorento's engine failed out of nowhere so we had it towed to Northland Kia. You'd think taking your Kia to a Kia dealership would mean they'd know how to remedy any issue, and you'd get solid customer service, but that was far from the case. Told me my lifetime extended powertrain warranty (a result of a class action lawsuit settlement against Kia) was void because the vehicle had about 50 ml less oil than the threshold requirement. We take the vehicle for regular oil changes, and over the last 2 changes the vehicle seemed to be burning an excessive amount of oil (there's an ongoing class action lawsuit on this). Had to get a new engine (isn't cheap...). Took 6 weeks to get our vehicle back, and when they did send me home with the "repaired" vehicle, the engine light was still on. Had to bring it back 2 more times with a check engine light, and it took them forever to figure out what the problem was. They suggested they do all kinds of "trial and error" to narrow down what the issue was, all on my own dime (hundreds of dollars of services), which in the end wouldn't have even fixed the issue.
They also returned my vehicle to me with one of the tail lights out.
They get one star because I was able to negotiate costs down on a couple things and the service advisor we worked with was decent (Alim), but I was not at all impressed with my experience. Sold the vehicle because I never want to deal with Kia again - vehicles are junk and service the same.
STAY AWAY!
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