28 Alberta Hyundai Service Centres

Perfect. - jbaided

Perfect.....I the item we order are very fast..I love it...thanks hyundai dealership

I have bought two vehicles from River City Hyundai over - Kelvin

I have bought two vehicles from River City Hyundai over the last 18 months. The sale experience was excellent, staff was knowledgeable and courteous and the price was more than fair. I have also had these vehicles serviced there and would not take them anywhere else. The service advisor was extremely efficient and easy to deal with, the service prompt and what was done was above and beyond what was promised.

Easy to make an appointment convenient for me. - Daclient

Easy to make an appointment convenient for me. Greeted by polite service person who took time to keep me updated on progress. Advised me of problems with 2 tires and remedies. . Also quoted prices. Arranged to order new tires and advised when they could install them. Explained invoice. All in all a polite service experience.

Is always a good experience to take my vehicle to - Brenda Valrin

Is always a good experience to take my vehicle to service, nice and care people work there, thanks

Service appointment easy to schedule online. - shermark

Service appointment easy to schedule online. They provided courtesy reminder for appointment the day before. Easy check in with service department. Follow up calls to advise of status of vehicle as well as callback to advise vehicle ready for pick up. Even provided courtesy wash included with service! Will return for future service at this location.

i had problem with my hyundai vehicle but with Miranda - joseraphaelgeronimo

i had problem with my hyundai vehicle but with Miranda (advisor) she was very accommodating and friendly

I'm not sure if Southtown Hyundai's ownership or - dtorregoza

I'm not sure if Southtown Hyundai's ownership or management has changed, but the service at their new dealership on Calgary Trail falls far short of the standards set by their previous location. The level of incompetence I’ve encountered, especially from their mechanics, has made it a regrettable decision to continue bringing my vehicles here. Over the past three years, I’ve spent more than $5,000 on service, which has only reinforced my belief that Hyundai still lags behind brands like Toyota. However, good customer service could have made up for that, offering peace of mind that any issues would be properly addressed. Unfortunately, that has not been the case. I have documentation of multiple issues with their service department, the most recent being a cruise control problem they failed to fix—despite charging me multiple diagnostic fees. Worse, they damaged my remote starter in the process and have completely ignored my request to have it repaired. I should have stopped dealing with this dealership long ago, but lesson learned. I was even considering the Ioniq 5, but after experiencing this level of poor treatment, I have no interest in purchasing another Hyundai. Below is the email I sent regarding my concerns. While they acknowledged the issue in their reply after a week, I have received no follow-up whatsoever. It's extremely disappointing, especially given my history as a loyal customer. This is not how a dealership should treat its long-time clients. Dear Service Advisor/Manager, I am writing regarding the service performed on my 2013 Hyundai Santa Fe (VIN: XXXXXXXXXXXX, License Plate: XXXXX at your dealership on January 10, 2025. The service was primarily conducted to address an issue with the cruise control. While I appreciate your team’s efforts, I noticed that following the service, my remote starter stopped working. The remote starter had been functioning perfectly prior to the service appointment. This issue arose immediately after the work completed by your team, which included diagnosis and work related to the brake switch assembly and fuse replacements, among other tasks. Given the proximity of this issue to the recent service, I would like to request: 1. Clarification on whether any work performed (e.g., battery disconnection, brake switch adjustments, or fuse replacements) could have impacted the functionality of the remote starter. 2. Resolution of this problem at no additional cost, as the remote starter was working prior to the service. I value the quality of service I have received at Southtown Hyundai in the past for the two Santa Fes that I have (2013 and 2016 Santa Fe XL), and I trust that you will address this matter promptly and professionally. Please let me know how you intend to resolve this issue. I am available at 780xxxxx or XXXXXXX@outlook.com should you need any additional information. I have also included copies of the invoices for the work completed today, as well as the service performed on May 7, 2024, for the cruise control issues. Thank you for your attention to this matter, and I look forward to your prompt response.

Service was really good. - John

Service was really good. Kate in Service was very tentative with updating me during my visit and they even cleaned my vehicle for me without asking! See you in a couple of weeks to have my Winter Tires put on.

Avoid this dealership at all costs! - Rachel

Avoid this dealership at all costs! I purchased a Hyundai Kona in October of 2023, at the time of purchase I also bought a set of winter tires on rims. The tires and rims they sold me were too small and caused a major and constant malfunction of the ABS system. The vehicle would brake suddenly as if something was in front of it for no reason, I was almost rear-ended twice and involved in a serious road rage incident. I made multiple trips and calls to the dealership service department and was told every time that they could not figure out the issue. Once the summer tires were installed in spring of 2024, problem solved, I also had a new windshield installed at the same time and believed it was the re-calibration that fixed the issue. I was never satisfied with the service department and had started going elsewhere for routine maintenance, when I went to have my winter tires installed there for the season, they immediately noticed they were too small and advised against installation. I called South Trail and that began a week long fight to get them to address the fact that this was their original error and had been the cause of all the malfunctions all along. I was talked down too, ignored, misled, and outright lied to by the sales manager Reggie. (I should note that after I suggested it, I was offered a chance to purchase new winter tires and rims at cost, this was before I drove the car again with the tires they sold me and realized the ABS issue was back). If I hadn't gone elsewhere and sought advice from multiple other dealerships and tire shops and simply believed South Trail Hyundai, I would still be driving with a dangerous malfunction. Reggie told me that all the other places I spoke to were "just saying that" to me about the tires to make a sale. This place only cares about the original sale, they don't understand basic customer service, common sense or the safety of their vehicles on the road. Even my original sales experience with Alex was mediocre at best, and obviously I was disappointed in the service when they could not diagnose the issues over multiple visits and calls. Once I returned to the service department yet again for them to "test drive" for the issue again, the service manager immediately agreed that the tires were too small and that was the obviously the cause of the ABS malfunction. Not sure why that never occurred to them in all the previous visits...The dealership manager then begrudgingly approved a larger tire size on the same rims. No apology, no face to face contact, no follow up and generally just embarrassingly poor customer service. I LOVE my Hyundai Kona, it gets noticed everywhere and I always recommend it. I will now also be telling people to NEVER go to this dealership, or any part of the McManes Auto Group, they obviously cannot be trusted at all. Zero stars.

Booking a service appointment experience is awesome. - dindo.quiambao

Booking a service appointment experience is awesome. Finding a spot of my preference time and day is easily granted. I am happy the way they communicate and they even gave me a call, reminding me of my upcoming appointment. I highly recommend their service and professionalism. Thumbs up!

Posted a review awhile ago about booking a maintenance 1 - Kim

Posted a review awhile ago about booking a maintenance 1 service which is a basic service on my vehicle. They proceeded to complete a maintenance 4 service which was 750.00. Their reasoning for doing this was that the vehicle was due for the maintenance 4 service. Fair but I would rather have booked for the bigger service when I actually had the money for it. I was asked to remove my review and in return they would provide 200.00 towards my next service and a full detail of my vehicle. Fast forward to now, I call to book my service and shockingly (not shockingly) they have NO record of any of this on my customer profile. So this is my big recommendation to stay far far away from this dealership.

I had a troubling experience with Hyundai Leduc regarding - blessy

I had a troubling experience with Hyundai Leduc regarding my 2024 Hyundai Elantra. I initially agreed to Maintenance #3, which cost $500. However, shortly after, I faced a financial emergency and tried to switch to Maintenance #1 within 5 minutes. I was routed to service advisor, who told me the manager was too busy to talk to me directly. She informed me that the switch wasn't possible because work had already begun. Despite my situation, service advisor said I could either accept the completed work or take my vehicle back without service. This lack of empathy and rigid response was disappointing and made a difficult situation worse. I hope Hyundai reviews this approach to customer service.

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

This is the best service department I have dealt with in - CarolHB

This is the best service department I have dealt with in all my years of owing a car. I know upfront what it is going to cost. It is one of the few businesses where you actually feel like a valued customer. It is the only place I will take my car.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

I have been with a Gary Moe dealership ever since it was - orchid509

I have been with a Gary Moe dealership ever since it was Gary Moe Saturn. I have bought all my new vehicles there, and had all my vehicles serviced there. An emergency took me to their doorstep and they provided service that was "above-and-beyond" their mandate. Their staff was EXCELLENT, their service EXCELLENT, and the time frame put my back on the road the same day. I cannot say enough to praise them. It's been 25 years of a long-lasting relationship that I will not change. THANK YOU TO THE WONDERFUL PEOPLE AT GARY MOE HYUNDIA.

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. - brandonjmont

Took my ‘new to me’ Hyundai Santa Fe in for diagnosis. Quick and easy in and out process! Fast and friendly service, and very transparent!

Made an appointment to get an out of town inspection - Barry

Made an appointment to get an out of town inspection done. I asked what would happen if I had the work done somewhere else. They told me if I then brought the fixed vehicle back I'd be charged $100 to reinspect it. I've been told by some people that they're not allowed to do that. I sent them a message telling them I canceled my appointment and told them why. They've yet to figure that a response is needed.