28 Alberta Hyundai Service Centres

Service appointment began on time . - DanCin

Service appointment began on time . Staff was excellent , friendly and would recommend them to anyone.

Everyone is very helpful and communication is very good. - tammyish

Everyone is very helpful and communication is very good. Service work is done in timely manner.

All my Thanks from my heart to Suzie in detailing to - Sgrab1950

All my Thanks from my heart to Suzie in detailing to Ashley and the office staff and dealership manager, for the wonderful caring and thoughfulness you gave me in returning a beautiful looking truck after vandals bombarded it with who knows what. There are companies who treat seniors with respect and dignity are yours was amazing. Thank you, 🙏

awesome, great works and service for all the staff. - Freda

awesome, great works and service for all the staff. Approachable and helpful to us with good communication

Our primary contact at Hyundai Sherwood Park Was our - Gus

Our primary contact at Hyundai Sherwood Park Was our salesman. He was friendly, knowledgeable and very professional. We purchased a 2023 Kona Electric for my wife and she is very happy with her vehicle. I purchased a 2023 Tucson Hybrid and am equally satisfied with the Service Department. Booking with Service Department has been easy for standard maintenance and seasonal tire installations. 👍👍

Southtown solved my issue. - wendygraden

Southtown solved my issue. They did so quickly and beyond expectations concerning a faulty battery. Found the invoice and provided a full refund. Thank you, well done. My faith is restored

Terrible service , terrible people pretty sure they don't - Pissed off

Terrible service , terrible people pretty sure they don't have a clue . Would like to call them li--s.

Quickly for those that don’t like to read a long winded - dkepka29

Quickly for those that don’t like to read a long winded review. The customer service and general competence of the service department is beyond terrible. 0 out of 5 if could. After 2 years of going here we are done. If you want to be miserable and you want your car to not be in top shape. Then take it here. Otherwise STAY AWAY. Now the long winded review. This review is just about the service department, mechanics and customer service. I have no experience with sales. Also I want anyone reading this to think hard about if these reviews are legit. I strongly believe they’re fake. The 5 star ones anyway. Let me explain why. I spoke to 2 different managers a year or so apart. Both told me that the place is a bit of a mess and there are a lot of unhappy people. Then every time I spoke with a service rep they told me things aren’t great or just quit and I never saw them again. There should be a lot more 1 star reviews like this one. Anyway. Here is the review. Pleas note if I could give 0 I would. Too bad I can’t. First time we took out Hyundai Santa Fe in2 years or so ago we had little problems. We store our winter tires there and get regular oil changes. Then things slowly got bad. I would call to get tires swapped and oil change. The would forget tires or forget that I wanted an oil change. Simple mistake. I would tell them the bolts are on the seat. They call and ask where they are. Fine. We would bring our car in the evening before to try to be first so we can get our car back around noon. 3 kids and need a car. No matter when we dropped off. Morning at 8am? 90 days before? 😊 Doesn’t matter. Our car was looked at around noon-3pm almost every time. Many times we got calls around 3PM to tell us the status. Then calls stopped happening. WE would have to call to check the status. After that our sunroof stopped working. A lot of stuff stopped working but this isn’t a review of Hyundais quality. We have a warranty. I called to bring in the car. They took a look and said somethings wrong, looks like some type of arm or something for it. They will order it. Takes 2 weeks or so. Ok. Now this is around Christmas 2022. Our family got sick. Like all of us. So I call to reschedule for the new year a couple weeks later. No big deal. I 110% make sure to mention NOT to send the part back. The lady (no longer works there, shock!) said she will 150% make sure they don’t send it back and we won’t have to wait 1-2 weeks. You’ll never guess what happened. Anyways. After waiting 9 days for the part to come back they book us in. They change whatever out and the say its all good. It starts to snow in Calgary so can’t check the sunroof. Wait a couple days. Then finally check it. Doesn’t work at all. Worse the before. THEY LIED TO US. Good we checked and didn’t forget. Our warranty is up in May. It works worse then ever. We call. Talk to new manager. They apologize like usual. We get our rep Jay. He apologizes, not sure what happened or why they said it was fixed then it wasn’t. He will look into it and get the new part to finally get this solved. He will call me in 2-3 days. 1 week later. Finally I call. Jay says he is talking to Hyundai as they don’t want to warranty the part. Tells you a lot about Hyundai hey? A full warranty that only covers certain things. This is not our fault in anyway that the sunroof is broken. Bad workmanship. Jay says he will call me back in 2-3 days. 1 week later. I call to see what the status is. Jay quit. Shocker again. New lady has no idea what I’m talking about. She says someone will call me back in 2 days. 1 week later. I call and a new lady answers. She has no idea what I’m talking about. THAT’S IT. I’m done. This customer service COULD NOT BE WORSE. Just terrible. The management is also terrible as they do nothing but apologize. Apologizes are useless if you don’t fix things. We are never going back there again. Ever.

Service was really good. - John

Service was really good. Kate in Service was very tentative with updating me during my visit and they even cleaned my vehicle for me without asking! See you in a couple of weeks to have my Winter Tires put on.

Booking a service appointment experience is awesome. - dindo.quiambao

Booking a service appointment experience is awesome. Finding a spot of my preference time and day is easily granted. I am happy the way they communicate and they even gave me a call, reminding me of my upcoming appointment. I highly recommend their service and professionalism. Thumbs up!

Posted a review awhile ago about booking a maintenance 1 - Kim

Posted a review awhile ago about booking a maintenance 1 service which is a basic service on my vehicle. They proceeded to complete a maintenance 4 service which was 750.00. Their reasoning for doing this was that the vehicle was due for the maintenance 4 service. Fair but I would rather have booked for the bigger service when I actually had the money for it. I was asked to remove my review and in return they would provide 200.00 towards my next service and a full detail of my vehicle. Fast forward to now, I call to book my service and shockingly (not shockingly) they have NO record of any of this on my customer profile. So this is my big recommendation to stay far far away from this dealership.

I had a troubling experience with Hyundai Leduc regarding - blessy

I had a troubling experience with Hyundai Leduc regarding my 2024 Hyundai Elantra. I initially agreed to Maintenance #3, which cost $500. However, shortly after, I faced a financial emergency and tried to switch to Maintenance #1 within 5 minutes. I was routed to service advisor, who told me the manager was too busy to talk to me directly. She informed me that the switch wasn't possible because work had already begun. Despite my situation, service advisor said I could either accept the completed work or take my vehicle back without service. This lack of empathy and rigid response was disappointing and made a difficult situation worse. I hope Hyundai reviews this approach to customer service.

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

This is the best service department I have dealt with in - CarolHB

This is the best service department I have dealt with in all my years of owing a car. I know upfront what it is going to cost. It is one of the few businesses where you actually feel like a valued customer. It is the only place I will take my car.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

I have been with a Gary Moe dealership ever since it was - orchid509

I have been with a Gary Moe dealership ever since it was Gary Moe Saturn. I have bought all my new vehicles there, and had all my vehicles serviced there. An emergency took me to their doorstep and they provided service that was "above-and-beyond" their mandate. Their staff was EXCELLENT, their service EXCELLENT, and the time frame put my back on the road the same day. I cannot say enough to praise them. It's been 25 years of a long-lasting relationship that I will not change. THANK YOU TO THE WONDERFUL PEOPLE AT GARY MOE HYUNDIA.

No complaints for the actual service but both front desk - Anonymous

No complaints for the actual service but both front desk advisors went over the top making sure I was treated with misogyny and disrespect. Will not recommend.

Made an appointment to get an out of town inspection - Barry

Made an appointment to get an out of town inspection done. I asked what would happen if I had the work done somewhere else. They told me if I then brought the fixed vehicle back I'd be charged $100 to reinspect it. I've been told by some people that they're not allowed to do that. I sent them a message telling them I canceled my appointment and told them why. They've yet to figure that a response is needed.