⭐☆☆☆☆
Avoid South Trail Hyundai — dishonest, negligent, - Flossybeans
⭐☆☆☆☆
Avoid South Trail Hyundai — dishonest, negligent, and managed by someone who clearly should not be in a leadership role.
We bought a 2021 Hyundai Tucson from South Trail Hyundai, and it has been a complete disaster. The vehicle had not received its required 96,000 km maintenance while under the dealership’s care. Within five months, the transmission failed completely — a major repair that should never happen on a newer vehicle unless it was neglected or previously damaged.
We dealt exclusively with Madison Brown, the General Sales Manager, and it was immediately clear we weren’t just facing a mechanical issue — we were facing a lack of basic integrity and professionalism. He was aggressive, arrogant, and outright mocking, showing zero concern for the fact that they sold us a ticking time bomb. He accused us of tampering with the transmission, which is absurd, and when we pushed back, he became childish and spiteful.
His exact words, delivered with a smug, taunting tone, were:
“Well, you didn’t buy the extended warranty — tough luck.”
This wasn’t just rude — it was deliberately cruel, as if he took pleasure in our situation. When we rightfully got upset, he threatened to end the conversation, even though he was the one being confrontational from the start.
Rather than accepting any responsibility, Brown doubled down and gave us a 48-day deadline to remove the car from their lot or it would be towed. No help. No accountability. No decency.
If Madison Brown is who South Trail Hyundai trusts to run its sales floor, then the owners of this dealership should be deeply ashamed. Keeping a man like this in a leadership position says everything you need to know about how they do business: they do not care about their customers once a deal is closed.
We have filed a formal complaint with Hyundai Canada and encourage others who’ve had similar experiences to do the same. Enough is enough.
If you’re thinking about buying from South Trail Hyundai — don’t. You will not be treated with honesty, fairness, or respect
Read More