30 Alberta Honda Service Centres

I received prompt assessment of my vehicle with photo - Monika

I received prompt assessment of my vehicle with photo support of concerns. All of my questions were answered. Timelines for service were provided, along with phone updates. My vehicle was ready much earlier than expected, which was greatly appreciated.

Went here with a friend for a quick service. Staff were... - Rstewart

Went here with a friend for a quick service. Staff were very friendly and accommodating, I would recommend this service department to all friends and family!

Our minivan needed service, and Hondawest had a used car... - Scott

Our minivan needed service, and Hondawest had a used car that we were interested in. Both the dealership and service department had excellent customer service, so we will be returning customers!

Professional. - ST A CUSTOMER

Professional. Easy to deal with, a great experience. Would recommend to anyone and will return.

Excellent Service have been dealing with Honda Red Deer - rbboulet

Excellent Service have been dealing with Honda Red Deer for a lot of years no complaints.

Greg provided us with excellent service. - mkparis

Greg provided us with excellent service. He is extremely knowledgeable, meticulous and courteous. The staff are in general were all helpful.

Great service from the minute I pulled up to the bay and - kirstenr

Great service from the minute I pulled up to the bay and pulled my car in. Leo moved everything along quickly and efficiently, even arranging a ride back home and then back to the dealership I would highly recommend these guys

Chris my service advisor knew his stuff and took great - d

Chris my service advisor knew his stuff and took great care of me. Listened and dealt with all of my concerns.

In March, My daughter took her 2021 Honda civic into - RK

In March, My daughter took her 2021 Honda civic into Sherwood Honda for a routine oil change. They also a nail in her tire. They then took her car for a ride and smashed it into a tree. We are not even sure why the car left the lot to begin with. There was over 12 thousand dollars in damage. At first, they told us her insurance pays for it. Wrong. When our insurance did the investigation, they indicated that it wasn’t their issue. So, they agreed to fix it. I will add at this point the only people that spoke to us were the service manager and the person that booked her car. Our concern was the value of the car now that it had an accident on it. When we brought that up and suggested we meet with the general manager he would not meet us. We left several voicemails and requested through the service manager. He did not return any calls and would not meet us. He hid behind the service manager and let him do his dirty work. Not only did they smash the car, but they did also not do a police report or call my daughter to tell her. She found out when she went to pick the car up. They ended up spending the cost of the repairs and a rental vehicle for almost 3 months. (over $5000.00) but will not compensate her or the lost trade in value. They said that when she trades it in, they will not consider the accident report in the trade value. The question is, why would she want to trade it in at this place. They will not get ours, or anyone we knows business. The service manager was very good. Unfortunately, he had to follow what the Manager said. Quinn, the General Manager and, I believe, part owner is a horrible businessman. He should have dealt with us, not the service manager, who had no authority to approve anything without talking to Quinn. In the 3 months it took them to fix it, we have not seen or heard from Quinn. Do not recommend this Honda location or any others that they may own. I would give them negative stars if I could.

Exceptional! - Jen

The service department is superior. Ziad, Shannon and Dean are always so approachable and very friendly. The service department really helped me out last week. I was sitting in my car for about an hour with the radio on and talking on the phone. The battery died and it was soon time for me to pick up my son. I was close to Honda so they quickly came to me and boosted my car. This is so appreciated! Thank you.

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

Liars, Cheaters, Scammers, They're Sorry You Feel That Way - unhappyHondarippingmeoff...deal breakers

Terrible experience getting service. Supposed to get free oil changes for as long as I own my vehicle. No funny business, no fine print, no mileage limitations, no extra service required. That was my contract and agreement. To get it in writing, already they start their scam, their squeezing. I finally got a slip of paper....don't worry, our service department will be there. No way. They resist heavily when you go in for your FREE oil change. I've tried to address the issue, they just stonewall...squeeze a little more. Last time the idiot general sales manager makes a ridiculous point about how services cost money. Ridiculous. Then the crybaby runs away, didn't listen to a word. Even worse, moron service manager Derek. Just a straight lying, cheating xxxxxx. As dumb as he is greasy. Doesn't listen to my agreement, just stonewalls. Does nothing for me. Dealership typical liars. They don't honor agreements. Derek the Moron tells me free oil changes don't make good business sense. Yeah, I guess you would've preferred not to make that deal....but you did! And I'm going to buy 25 more cars in my life. Now it will never be Honda and not from this cheating dealership. Does that make good business sense you idiots? Terrible scammers, nothing more.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

If I could give a negative- I would. Very poor service... - df2017

If I could give a negative- I would. Very poor service regarding warranty items. Best bet is to look towards Edmonton. 2017 and onwards service declined badly.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

My 2007 Honda Element developed random misfires on - KingFisher

My 2007 Honda Element developed random misfires on multiple cylinders. I replaced the spark plugs and coil packs to no avail. Decided to take to GP Honda as I wanted someone who would have experience on working on my motor and was willing to pay premium price for their expertise. They diagnosed the problem as being a stretched timing chain that was throwing my timing out and so it would need to be replaced. After waiting a month and a half for parts(Supply Chain Issues) I received a text on Thursday Feb.16, 2023 that parts had arrived and they would be starting on it tomorrow. No call on Friday, Saturday, (Monday was Holiday), Tuesday or Wednesday. On Thursday Feb 23, 2023 I received a message that they are still waiting on parts. I missed their call on Friday and so on Saturday I called in to be told that my car is now back together but that I now have a bent valve. I met with B.B. the Service Manager on Monday to discuss. I asked if they had put a bore scope down the cylinder. They had not. When I asked why not he had no answer. I asked to see my old parts and was told they had been thrown out. Agreed to remove head to confirm valve problem. Then I suggested that first I wanted a bore scope to go down first to see if anything was visible. Low and behold cylinder 4' s exhaust valve has a large chip missing. As my Honda Element is an interference fit engine, the first thing they should have checked was that the valves where okay due to the trimming being off. The simple bore scope test would have done that. As a customer satisfaction discount of 15% it dropped my bill to $1900.00 for new timing chain and associated parts on an engine that is now headed to the scrape pile. Open opening my hood I noticed that none of the parts they had worked on had been cleaned either. That is what professional shops do. So disappointed and when I voiced my displease I was told that if I was given any more discount that they would be losing money. I asked about the $1900 that I was losing and got a shrug of the shoulders. So unprofessional. I will never return.

Staff in service department were amazing very helpful - Chann

Staff in service department were amazing very helpful when booking oil change for my vehicle. Very friendly

Excellent Customer Service that exceeded my expectation! - Amar

Excellent Customer Service that exceeded my expectation! My SUV needed major engine overhaul and another dealer misdiagnosed the issue. The leadership of Steve V., Assistant Team Leader, Service Department at Okotoks Honda, in resolving this issue was exemplary. Kudos to his clear and concise communication I was able to understand the complex technical issues and applied mitigation strategy for the corrective action.

On Nov. - Bitter, disillusioned old man

On Nov. 9th my car unexpectedly came to a standstill and after having it towed to Sun Valley, they took several days to look into the problem. When they did so, they concluded that the timing belt had somehow lost its timing settings and the engine would have to be removed in order to reset the timing. By the time they did so, almost 2 weeks had passed and I was presented with a bill of >$1000.00. Two days later (or 111.6 km. later), the car again came to a standstill. Despite their observation that the engine was covered in oil, they refused to accept any responsibility or acknowledge that they had left the engine oil cap off, or loose. The diagnosis now rose to a $6000.00 complete engine replacement. They were able to immediately provide an interim diagnosis this time - in order to disclaim all responsibility! (It is now Nov. 29th) I will NEVER EVER return to Sun Valley Honda for maintenace/service work. This was the last in a long list of unsavoury dealings that I have had with them. I honestly don't know why I decided to give them another try this time but they managed to deprive me of more than my entrie Christmas budget and have totally DESTROYED my holiday season!! Thanks a million Sun Valley Honda! I hope the favour is returned to you some day! ...a now broke and vehicleless old man.

Excellent Service - Raj Mazumdar

For the last few visits at Village Honda, my Service Advisor has been Aidan McIntaggart. I am truly impressed at his handling of my car issues at those instances. I have never before had a service advisor that is so technically knowledgeable. To add to that, the listening skills, customer service attitude, personable demeanor, pleasant and courteous mannerism, attention to detail, follow-up and closing – it is difficult to find the blend of all those qualities in the correct balance that Aidan possesses indeed. He made sure that I was fully satisfied before I left their service shop each time. He takes the time to explain about the different details of the service performed on my car and why they were necessary rather than just straight-facedly quoting/reading those out of the work-ticket. And at the closing, I do not feel ‘pressurized’ into making further commitments for a future service event; just a sincere reminder for only the crucial service events is what I am given – just the way I prefer it to be. Hope he is going to be my dedicated service advisor for the next little while… also, wishing him all the best.

"Leverne was great and I would recommend him for... - ravipatel

"Leverne was great and I would recommend him for anyone Leverne was great and I would recommend him for anyone looking for a vehicle! He wasn’t hard explained everything and enjoyed the conversation while I was test driving he was explain everything about all features. I really appreciate Thank you Leverne