89 Alberta Ford Service Centres

The worst customer service ever, You should be ashamed of - amroumh

The worst customer service ever, You should be ashamed of yourself. I had purchased 2 F-150 from your dealership and when the time came I wanted a trade in and you’re price was higher by $5000 than other dealerships. I did all my services at your dealership and you guys sold me a set of tires that aren’t the ones I picked out, I was very angry so your team knocked down a $100 from original price. After 2 months I realized my vehicle was shaking and brought it to your dealer and your team said it need new brakes and rotors. I got those replaced and the vehicle was still shaking. I brought the vehicle back to you and you guys could not figure out why my vehicle was still shaking. 3rd trip your dealer realized there was a bubble/puncture in the tires.(the tires I did not order but you guys just put them on) and now your stating the bubble is what’s causing the shaking, Corey the sales manager was trying to force me in buying a new set after I just had purchased 2 months back. I was furious and I wanted to know why the tire had a bubble. Sales manager said only way we can find out is if we send the tire to the factory they’ll be able to tell if it was a pothole or curb or a manufacturer defect, he said can take up to 6months. So I had to get my old set from home to put on in the mean time. So I went back after 5 months and asked the status of the tire they initially sent out. Corey than said oh sorry we didn’t send your tires out because I know you hit a curb, when I know for a fact I did NOT. I than asked where are my tires than and he stated they threw them out and in return for there inconvenience the will give me a used set. I refused and I will never do business with drayton valley ford again and I will make sure everyone is well aware of how terrible of a dealership you are! You are literally lying in your reply to make you guys look good. Take a seat your nothing but a bunch of scammers and liars. TO Darren you should ask Amber about the promise i had from Corey to send the tire to the Factory

Best Ford Service I've ever dealt with! - gbeylerian

I used to own a 2005 Volvo V50, and I brought it to Ducharme when I lived in Bonnyville. It was by far the best service I have had. The service team was very professional and helpful. I've had a radiator replaced, tires replaced, oil changes done, and various screw-ups repaired after I tried to fix my car myself and didn't work it out. The cost is fair compared to other dealers. The service was always quick, and the advice was accurate and helped me keep my car on the road. I moved back to Calgary, and the Ford dealer here is 180 degrees opposite service wise. But I sure miss the helpfulness I had at Ducharme!

**Subject: Exceptional Service at Dunlop Ford** Dear - BOS

**Subject: Exceptional Service at Dunlop Ford** Dear Dunlop Ford, I want to express my sincere gratitude for the outstanding service I received from your dealership. After being let down by Ford Corporation, your team went above and beyond to restore my faith in both the product and the company. Your exceptional service and dedication have earned my highest recommendation. I would rate Dunlop Ford 6 out of 5 stars for your outstanding performance. Thank you again for your exceptional service. Sincerely, J. BOS

Just had our F150 Truck in for detailing Did an amazing... - Sherry

Just had our F150 Truck in for detailing Did an amazing job!!! (: Great Fast and Friendly service!! Definitely be bringing both our Ford vehicles in again

AVOID this sham "body shop" . - DawnY

AVOID this sham "body shop" ... got 4 reviews around town 'n had to call backk 2x's in 2wks for their appraisal. The head of the repairs, Argen, hastily gave a wildly overpriced estimate twice as much as 3 others, on the phone! He had the xxxxx to claim, "it's cus they do things right"! Guess Herbers 'n other well respected body shop professionals are loosers?!! Truth is FF is incompetent & this is the 2nd occasion I've had to call and get them to provide their estimate wks beyond the booked appointment for an estimate. And, both times no body shop person actually viewed the damage, the receptionist took cell photos! Ford should be ashamed this is their only name-brand body repair shop in Edmonton. This got one star only because a no-star "fail" wasn't an available option.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

Outstanding service - Richard @ JoMax Drilling

This day and age good service seems to be getting harder and harder to find. My driver with a loaded 30’ trailer was heading through Hinton and had problems in his truck, this service staff went above and beyond even though they were booked solid to get him back on the road. I am fairly certain that nine out of 10 places would have told him to wait until the morning or something else. The problem and it up being simple and even warranty but regardless it was dealt with quickly, efficiently and professionally.

Terrible service, and every visit seems to surface more - samson

Terrible service, and every visit seems to surface more 'money grab' problems. The last issue with them, I was rear ended in my car. The insurance company wouldn't accept that the ABS module was damaged by the collision, and Hansen backed up the insurance company's claim, rather than a repeat customer (I've purchased 3 new vehicles from their lot). Further, they over estimated the price of parts to repair by more that 30%, as I purchased the parts myself from a dealership on the other side of the country for almost half what Hansen quoted. The labor time estimates were WAY more than what the job to replace and reprogram the new module and HCU actually takes to do, claiming a full day for the reprogramming which actually only takes about 15 minutes. (I would do it myself, but Lincoln has the programming locked for Ford/Lincoln techs only for a 7 y/o vehicle). I've received no support through the entire ordeal from this dealership, and they now block my calls and emails when I attempt to get my car back on the road. Further, they kept my car for almost 2 months before even communicating to me what the diagnostics had found. Terrible customer service, no support for repeat buyers, unless of course you're an oil company buying fleets.

Bought a lemon from an Edmonton Ford dealership and - Lakemac5

Bought a lemon from an Edmonton Ford dealership and Heartland supported me through serious, expensive repairs on a number of occasions. Even recommended other businesses to get repairs done that were less expensive. Hats off to Shaun and the whole Heartland service department!

Quality Service Department - MilkRiverMan

Last summer tranny blew in my F250 diesel HD while travelling through High River. I managed to limp into the campground and drove the truck to High River Ford. After advising them I had to be on the road in three days they moved swiftly to diagnose the problem and give me options. I compared pricing for new transmissions and decided to give the job to High River Ford. The service Manager was so empathetic and accommodatiing. Not only gave me priority but also managed to pry a bit of warranty out of Ford on my behalf. Even helped me arrange a rental vehicle. We were on the road in less than three days. Very friendly and competent. Cost of all work was less than expected.

Awesome service as usual. - Gailcamb

Awesome service as usual. So sorry to see this service be shut down. Grimshaw will really miss the hospitality and exceptional service they give

The mechanic caused damage to my vehicle, the dealership - xxxxFord

The mechanic caused damage to my vehicle, the dealership won’t accept responsibility, and want to charge me $900 to fix the issue they created. The a/c was working perfectly prior to the visit and not working when I picked it up. Pretty obvious right!

One of the best places to go for outstanding service and - flyboy22

One of the best places to go for outstanding service and very helpful friendly staff that will go out of there way to help you

Taylor is such an awesome guy to work with. - Jesse

Taylor is such an awesome guy to work with. Very understandable, and any confusion always makes sure he gets the point across! Would recommend this service shop 10/10

This dealership is wonderful while you are still buying - m.l.doyleart

This dealership is wonderful while you are still buying your vehicle. In fact our salesman went above and beyond for us. But and this one is big, when there is a problem they are difficult to deal. We had a major safety issue with our 3 month old vehicle with 4,400 km having an exploding sunroof that shattered into large jagged shards that rained down into the vehicle. The dealer was evasive at every level and would accept no responsibility and offered no help or support. We no longer feel safe in our vehicle.

Brought my 2023 Ford Bronco Sport in for a Safety Recall - deniseLe142

Brought my 2023 Ford Bronco Sport in for a Safety Recall issued by Ford Canada to this scabby dealership. Dropped my vehicle off just after 6:00 am on Friday, June 14, 2023. My vehicle was in perfect condition when I dropped it off, different story when I picked it up. The service technician dropped something on my windshield and cracked big time. Marlborough ford losers are saying the vehicle was like that when I dropped it off. Buyer beware avoid this loser dealership at all cost.

So, a perennial problem with the Metro Ford dealership in - ngretener

So, a perennial problem with the Metro Ford dealership in Calgary is their inability to properly schedule appointments. I commented on this in the past and had assurances they would work to fix the problem, but no such luck. If you make an appointment for same-day service, don’t expect it to be honoured. They chronically overbook. The norm, through my experience, is that they will often keep your car overnight, which can really play havoc with your own schedule. The maddening think is their notification system, where you get bombarded through the day with updates such as (after noon for a car that was brought in at 9 am) “Your car is not yet in the service bay, but its eighth in line…” followed by messages over the hours where you are “…fourth in line”….”second in line”…and then, the final blow, at around 5:45 pm “We will not be able to get to your car today…”. In fact, on my appointment yesterday, I got no responses after the first update—nothing to tell me the car would be held overnight. Had to call the next day to find out what was happening. It all reminds me of that Seinfeld segment on “Reservations”. “Yes, Mr. Seinfeld, we have your reservation, we just don’t have your car.” Seinfeld “I don’t think you understand what a reservation is.” I don’t think Metro Ford understands what an appointment is.

Sales are excellent. - allie

Sales are excellent. Service does not value people's time. Took 2 trips with 8 hours wait in total to get a new gas cap. Appalling!!

We recenctly needed a timing belt changed on our Fiesta, - CE

We recenctly needed a timing belt changed on our Fiesta, and the level of service from Nisku Ford was outstanding from beginning to end! The quote from Clarence was very reasonable, the work was completed without issue and ahead of schedule, and the final bill was even less than the original quote (this speaks to the honesty and integrity of this dealership). Thank you Nisku Ford for a wonderful experience!!