81 Alberta Dodge Service Centres

Courteous and easy to deal with. - atwell

Courteous and easy to deal with. They listen to your concerns about issues on the vehicle.

Needed a new battery on a cold winter day. - FROG

Needed a new battery on a cold winter day. Got almost immediate and great service

First time receiving service here and the experience went - Masonb45

First time receiving service here and the experience went very smoothly. Brian took care of me, very friendly and willing to help demeanour which is always appreciated! Great first time experience so far overall.

Very efficient, friendly good service. - JUDY

Very efficient, friendly good service. Always pleasant and curtious Nothing but good service. Knowledgable and helpful

Always friendly staff and quick service. - Kelli Allen

Always friendly staff and quick service. I’ve never had a bad experience here. Very pleased.

Great service started with the parts department they were - lifesgreat

Great service started with the parts department they were very helpful. Jayme in service was awesome,

Patrick, the service Bay technician was really helpful! - Frank

Patrick, the service Bay technician was really helpful! Kept me updated with the progress of my vehicle. Excellent service.

Easy to book appointment. - brian62880

Easy to book appointment. Service advisor was amazing and fully exceeded my expectations. Well done.

Amazing service and accountability for working with - ruell bayley

Amazing service and accountability for working with customers and there day to day needs. I am and forever will be continuing my service need with parkland and will encourage anyone who needs great service to visit this dealership.

every body was very kind know what they were doing and - wonwoo nam

every body was very kind know what they were doing and they had pride of what they are doing. they were very passionate and willing to work and explain the necessary things well thanks to them

The service department is great. - lengale

The service department is great. Christina is a very great adviser. Also Gloria bends over backwards to help you out

The service team here is simply amazing! - slaintemhath77

The service team here is simply amazing!! My truck broke down on the way to Banff and called a few dealers in Canmore before finding this gem of a dealership. They quickly helped me organize everything and did the repairs quickly so I could get back on the road. What a fantastic place with wonderful staff! When I am ready for an upgrade I think I'm going to be looking at a Ram!!

Merging down on ramp up to highway speed when I noticed a - bolducmd

Merging down on ramp up to highway speed when I noticed a pronounced shimmy. Thought it might be a delaminating tire due to contact with a hidden curb in deep snow earlier in the week. Spoke with Ryan in service and he advised getting rid of the ice build up on my 20" alloy rims. $3.00 later at the spray and wash - problem solved. Thanks again Ryan.

I’ve been exclusively loyal to this dealership for 20 - Jared Bailey

I’ve been exclusively loyal to this dealership for 20 years, bought new and used multiple times and have had the majority of my service done here as well. I’ve made great professional relationships over the years with a very personable feeling and overall have had great experiences and have always felt respected and well taken care of in a timely fashion. I will continue to do business with this dealership even as I move and work away from this city as much as possible.

I had just another larger expense in the service - nahnciaa1

I had just another larger expense in the service department. second time in less than a year, on a 5 year old Jeep Grand Cherokee. After expressing considers they deducted about $800, it was a help but still a price was outrages. they a had vehicle for 5 days and still could not wash Jeep. (Even though its called a wash, it is just a rinse) but they could not even do that! It is advertised with every service you get a carwash! (NOT! ) what is a person to do? Are we suppose ask, or does Service advisor ask? how does this work? All they is your money!!!! Don't follow through on their ads. ( apparently unless you micromanage everything / everyone involved) Hailey service advisor was lovely. unfortunately seemed like she could not do her job well with computer / IT had issues.

Poor service - Unsatisfied customer

I have been a loyal customer of this dealership since the early 90’s. Since the new ownership, it’s apparent they do not believe in customer service. I had an issue with my Ram and I told them what I thought the issue was. That was totally ignored, they had the truck for 60 days and charged me $2800 for what should have been an obvious warranty power train claim. On top of that, I paid an additional $300 to have it towed to the dealership I was loyal to and they didn’t provide a loaner vehicle for the first two weeks so I had to pay almost $1400 for a rental vehicle. I’d advise anyone to stay away from this dealership!

Several days ago I was travelling from the BC Cariboo to... - Lillian

Several days ago I was travelling from the BC Cariboo to pick up a puppy at Edmonton Airport. When I stopped in Hinton for lunch noticed a strange drip under my car. I called Big Rock Chrysler afraid that I would be stuck on the road with my new puppy. Nikita the friendly receptionist got me booked in right away. In a few minutes she was back to tell me that Ken the mechanic had found the source of the leak and I was ready to go. The service as efficient and COMPLIMENTARY. THANK YOU so much, Nikita, Ken and the Big Rock Chrysler leadership. Lillian

A big shout out to Sylvia as she made her effort to find... - Joy Dela Cruz

A big shout out to Sylvia as she made her effort to find the part that I need for my truck. very nice customer service between the parts and service department, big thumbs up. thank you 👍👍👍🙏🙏🙏

Extremely poor service /never at any dealership have I - 1947 Jeep

Extremely poor service /never at any dealership have I ever bin so disrespected service manger does not care about customers and is rude if you want a good experience with purchasing and have a vehicle serviced SHOP ANYWHERE BUT THIS PLACE.

Fast Friendly Service - Mare

Called in for an oil changed, and the service department was able to fit me in right away. Fast friendly service. Also helpful in some other concerns I was made aware of. Thank you.

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

Terrible Service - Incomplete Repairs - Voided Warranty - TheDirtyFresh

After spending 3 months attempting to repair my vehicle they returned it without connecting a coolant line to my engine, which overheated on the highway. I informed them afterwards it began burning oil, they blamed me and proceeded to make up excuses to why my engine had been damaged. Steer clear of them and their incompetent techs.

I recently had my truck detailed . - Gerry Siewert

I recently had my truck detailed . I am not sure who their detailer is but excellent job. I sure will return

Very impressed - sharon.l.stolz

Over the top service I received from the service manager when I arrived with a wiper problem. Issue solved quickly with professional and caring attitude.

Got some new tires put on, they presented me with a - RODNEY

Got some new tires put on, they presented me with a repair list for the front end of my car totaling $3700.00 said it was important that I get it repaired immediately, I took it to another local garage in Cochrane to get a oil change and have an inspection done again. They said there was absolutely nothing wrong with my front end! needless to say this is the last business I'll be doing with Dodge! Jaw dropping experience!

A+++ Service - JeepGirl

Always a pleasure dealing with the service crew at Cold Lake Chrysler . Appointment booking is made easy to accommodate the customers schedule , shuttle available to deliver you to where you need to be when there is work being done to your vehicle . Professional and friendly staff to deal with . Keep up the great work Cold Lake Chrysler .