510 Alberta Daihatsu/zlib/zstream Service Centres

Booked 1st appointment of the day. - Navigatoor

Booked 1st appointment of the day...oil change and rotation of tires. Was told 1.5 hours required. Perfect I had clients in the City Calgary for noon. Dropped my vehicle off at 8 am 11 am no communication patiently waiting on my vehicle, and courtesy pick up No answer @ Service department left 3 messages, called the Service Manager 11:15 am Service manager returned my call told me vehicles dropped off are noon pickups???? Not impressed. Pick up 11:15 am Truly, the employee I dealt with with at 8 am ignored me in the service department 2X his wonderful coworker reminded him professionally I was there to pick up my vehicle. Do not recommend this Business in my Community will not return to this business.

Amazing service - Elviras Mom

.I've had nothing but superior service here. Chris takes care of his customers and provides honest and professional service. This is the only dealer who touches my Camaro. All other dealers have proven to be untrustworthy and abusive to my car, Strathmore takes care of us each and every time.

Dealing with my service advisor was frustrating to say - stachmh

Dealing with my service advisor was frustrating to say the least. I bought the car there in 2009 but clearly that does not matter. The car was dropped off early by my daughter to determine why it was running poorly. Despite calling twice to speak to the advisor I never once got a call back. Instead very late in the day I was told they were busy and I got a pathetic video showing obvious leaks from the Head gasket and transmission line and was advised to have a full service check. And then I got a work order for over $5000 of service with no explanation or contact or discussion, just here is the estimate and would you like to proceed. Oh and by the way the service does not include any parts or fluids necessary to complete the repair. I said NO thank you. For this Subaru wanted 400$ and still no one would talk to me. I called the service manage and her advice was that she would have the service advisor call me. That was a complete waste of time. Not only did the service advisor have attitude he indicated he had no concept of the repairs and the technician would have to explain it. My next step was to take the car to All Makes Auto just off of Edmonton trail. They looked at the vehicle in 20 minutes while I waited and provided an explanation of the service work required and in addition provided advice regarding the rough idle relating to a cracked and worn timing belt, leaking antifreeze out of the plugs and a coolant crossover line leak. Finally, they also let me know about a front end issue to help determine if the cost of the repair was prudent given the age and mileage on the vehicle. They charged me $73, yes, $73 for the inspection NOT $400. They also gave me a quote to repair everything that Subaru indicated needed immediate attention including changing out the timing belt and tensioners, replacing the spark plugs, oil change and coolant. All for 3000$. But thats not all as they deducted the inspection fee of $73 from the total repair bill. And they booked me for Wednesday and the job was completed today before noon. People they had to pull the engine for this repair - no small feat! Today I called the service manager at Subaru Calgary and asked for half my money back for the pathetic service they provided. I was advised that I got what I paid for and there would be no refund. My response was to ask to speak to the general manager. I was told that I could email that person. To which I said have them call me as they have my number and have had it since 2009 when I bought the car. No response as of yet. I will update this review if and when I receive that call. Regardless, I have been repairing my own vehicles for the last 45 years and I also help my friends and family with repairs to their vehicles including taking in for service on jobs I cannot do. My advice, and please pay heed to what I am saying when I say do NOT go to Subaru of Calgary. Instead go to https://allmakesautorepairs.com and get real service and value for your hard earned money. Regards, Mark

wouldn't trust bringing your vehicle to this service - ckearney1969

wouldn't trust bringing your vehicle to this service department. Son has a wrx and had an issue where the clutch would make a rattling noise but once engaged I would go away. Took to subaru to get fixed and they said it was a release clutch bering needed replacing for $1800. Got it done 50km later same issue started again. Took it back and now they say it's a clutch fork spring needs replacing for $1500. So an initial $1500 issue has turned into a $3300 repair. They are either incompetent or trying to make up poor car sales with extra service income. They won't be getting our business to fix this or any future business

This place is the biggest ripoff dealership in this town - pbutt63

This place is the biggest ripoff dealership in this town and i'll never go there again. Charged me 1,794 dollars for two headlight assemblies when all was required was to replace two bulbs. I'll give it 00000 stars. The worst i've seen in my 67 years.

We had our Honda Pilot repaired in their shop and - jarvissiegel

We had our Honda Pilot repaired in their shop and followed advice from their service dept. besides the huge cost the car darn near caught fire within 200 km of leaving their shop. Stuck on the road they would not accept any responsibility or offer to help when we explained it was an oil leak issue from the tappet cover in which was part of their repair setting the valve clearance. After much debate and frustration we had our car towed by Honda Canada to the closest dealer and the repaired the previous repair gone bad. The repair was not covered by Sun Valley Honda but was directly caused by Sun Valley Honda. They absolutely do not stand behind their work and treat their customers like they are idiots. Terrible. Won’t go back and wouldn’t recommend. The dealer who finally repaired our Car was absolutely awesome to deal with.

DO NOT GO TO THIS DEALERSHIP! - Gelato Fanatic

DO NOT GO TO THIS DEALERSHIP!!!! They have the WORST Service Dept. I've ever dealt with!! We brought in our 2009 Mazda 6 to be serviced for a possible heater core issue. They wasted a day's labour with no diagnosis after working on it for a full 8 hours and charged us over $800!! All they did was a rad flush to see if that solved the issue. Of course, it didn't. The second day we brought it back, they did nothing but another rad flush! DO NOT DEAL WITH AZIZ - he has very POOR ENGLISH in his video messages, you cannot understand him at all! He sent us a video of someone else's work on another vehicle. In the correct video he finally sent us, he looked like he was panicking because nothing looked like it was done to the car, so he poured some rad fluid in it VERY SLOPPILY. They did 4 rad flushes, instead of replacing the heater core. These guys HAVE NO CLUE what they're doing! POOR MECHANICS!! My husband was very upset that we spent so much money & they didn't even fix the problem. They weren't willing to give us a discount the second day either. The service guys also just sit there with a silly grin on their face. They have THE WORST CUSTOMER SERVICE EVER!! Telling us to go somewhere else! You'd think because we're promoting their Mazda line, they'd be willing to help! The only guy who was nice & helpful was the shuttle driver & told my husband that there have been A LOT of unhappy Customers! Nobody cares about you at all. Even higher up management. They probably just sit back & laugh about how they're ripping people off every day, so they can keep putting marble floors & fountains in their building & money in their wallets! TERRIBLE, TERRIBLE, TERRIBLE - WILL NEVER GO BACK & will spread the word to EVERYONE!!!

Scary place all are lies if you make a appointment based - Havanasurf77

Scary place all are lies if you make a appointment based in what you think is wrong with your car they ask you to pre pay for the part a week before n non refound for the parts strongly recommend to stay a way from this place pure scammer

Poor customer service - Looking for a Fair dealership

After having my vehicle stolen, insurance informed me that the vehicle would need to have a complete mechanical inspection. I decided to have this dealer perform the work as in my previous career I was a journeyman technician in a GM dealership and believed that they would do the best job for me. After the inspection was completed I was informed that the vehicle would need front and rear brake pads and rotors as they are getting worn (not as a result of the theft). I decided to wait on this at this time. The vehicle was detailed within the dealer which was not what was requested and authorized by insurance. The oil was changed and a wheel alignment was completed. When I picked my vehicle up I immediately heard a rotational noise that changed with vehicle speed. I immediately returned to the dealership, after driving less than a block, and advised the service dept of the noise. A quick road test with the shop foreman and the vehicle was heading back into the shop. I later received a phone call stating that the brake rotors are warped causing the noise. I was skeptical as the noise I heard was not a brake type noise. When I returned to pick the vehicle up the second time I was presented a bill for rechecking the for the cause of the noise. I argued that the noise should have been noted in the inspection however I am now doubtful that it was ever road tested. I argued the new charge to no avail and ended up paying to get my vehicle back. Mysteriously when I drove away I noticed that there was no longer that rotational noise. How did that happen I thought. After all brake rotors don't un warp. I believe that something was not tightened up and as a result they charged me more and blamed it on the brakes that I did not wish to have them change. Upon arriving home, I removed the wheels to have a look at the brakes. The rotors have some rust on them however not severe The rear pads have about 20% life remaining and the front pads have about 30% life remaining. For these reasons I would not recommend this dealership. I am just fortunate enough to have the education and background to know when I am being taken.

Customer service is a lost art...we took a trailer to... - rvuser

Customer service is a lost art...we took a trailer to this place in early April for warranty work (cracked linoleum). It was promised to be ready in a week. More than four weeks later, no trailer. We called them and they said they had just received the approval from the manufacturer to fix the flooring (of course, it just happened right before we called...a month after dropping it off). Then, they tell us it will be ready for the May long weekend (week five). The day before the long weekend, they call to say they haven't started because they've been busy, but they will gladly duct tape the floor so we can use the trailer and return it the following Tuesday (after long weekend). We pick it up and surprise...no duct taped floor. Return the trailer on Tuesday to be fixed Wednesday for Thursday pickup (another weekend trip starting Friday morning). On Thursday afternoon, we call and they say it will be ready for Friday morning at 8am when they open. Get there Friday morning, and they say it will be done for noon...ruining our plans to get to our destination (which is a very long drive) on Friday. We confront them on this poor customer service only to be ganged up on by many workers upon the simple mention of their lack of communication. I get very annoyed when they say that "we're doing you a favour fixing it because we might not get paid by the manufacturer." They are obviously running a charitable RV dealership. Anyway, I ask them to charge me the full amount that they'll be out so we can get our trailer the xxxx out of there and never do business with them again.This is what happens in small towns when there is no competition. Steer clear of this horrible, unethical, excuse for a business.

really wonderful service was there and again treated me - azmy

really wonderful service was there and again treated me like family than you Rassel trying his best to give his best to help me and ofcourse than you nader wonderful man to deal with

Warranty work - Lilcabg

Danielle in the service department is absolutely the best, she took care of all my needs, listened to what I had to say. She brought Dave out of the back so I could explain the radio problems in detail. We bought our coach state side, and Entegra recommended Uncle Ben's to take care of our warranty needs. Dave us an excellent tech. Thank you, above and beyond.

Best service department I’ve every used. Love the service... - Bevhair

Best service department I’ve every used. Love the service and staff. Thank you for the prompt excellent service. We’ve bought and serviced our last three vehicles here.

JEEP BUYERS BEWARE: This dealership will deny the - spwatmough

JEEP BUYERS BEWARE: This dealership will deny the warranty you’re entitled to. I have bought brand new Jeeps for the last 21 years, and I will NOT be purchasing Jeep in the future. I would advise you to choose a vehicle brand that is NOT FIAT (Chrysler, Jeep, Dodge) to save you from the nightmare that the Jeep and other Fiat brands will cause you! They misdiagnosed my Jeep Gladiator problem, blaming it on pinion bearings that would not be covered by warranty due to modifications causing wear and tear on the part. I took it to a different mechanic shop, and they informed me that the pinion bearings are completely fine and not damaged at all. The true problem is the back side gears (a known and VERY common problem in Jeep Wranglers & Gladiators). Side gears would NOT be affected by the modifications, and, according to the owners manual: "Modifications do not void warranty unless they cause damage to the part needing replacement." It seems like quite the scam for the Jeep service department to be ‘misdiagnosing’ a problem not covered by warranty, and not reporting/admitting the true problem, which would be covered by warranty. They are also the only major car dealership in Canada to withdraw from CAMVAP, which is a company that helps mitigate warranty issues. Steer clear of the Jeep and Fiat brands if you want to save yourself stress when it comes time to collect on warranty!!

Needed work done to my transmission and couldn't get it... - unknown

Needed work done to my transmission and couldn't get it in locally so I called them. They got it in and fixed up right away and it has been great ever since. Thank you Vermilion Chrysler! Their parts guys are always great to work with too

Excellent Service - Raj Mazumdar

For the last few visits at Village Honda, my Service Advisor has been Aidan McIntaggart. I am truly impressed at his handling of my car issues at those instances. I have never before had a service advisor that is so technically knowledgeable. To add to that, the listening skills, customer service attitude, personable demeanor, pleasant and courteous mannerism, attention to detail, follow-up and closing – it is difficult to find the blend of all those qualities in the correct balance that Aidan possesses indeed. He made sure that I was fully satisfied before I left their service shop each time. He takes the time to explain about the different details of the service performed on my car and why they were necessary rather than just straight-facedly quoting/reading those out of the work-ticket. And at the closing, I do not feel ‘pressurized’ into making further commitments for a future service event; just a sincere reminder for only the crucial service events is what I am given – just the way I prefer it to be. Hope he is going to be my dedicated service advisor for the next little while… also, wishing him all the best.

Liars/ scammers do not buy from them once you buy it’s - Lynch

Liars/ scammers do not buy from them once you buy it’s not there problem

Fresh, open and delightful team. - A.L-L

Fresh, open and delightful team. Experts in what they do and always helpful with any situation