510 Alberta Daihatsu/zlib/zstream Service Centres

The Customer Service Ladies Jaimie and Trish, are Amazing - d.block01

The Customer Service Ladies Jaimie and Trish, are Amazing to deal with, Very Professional, Friendly Service given to myself, last Friday. They asked drivers to take me to Appts. and pickup from Appts. The drivers were very nice also. I cannot Express the Personal, Professional, Customer Service , I received, last friday Customer Service , all areas, and it starts with the two Professional, Customer Ladies out front, in the Customer Service Area. I will return for the Small Town Family Friendly Service, which I Personally Received.

I have complained about the steering on my 2023 Rm 1500 - Lorne

I have complained about the steering on my 2023 Rm 1500 Limited since time of purchase I took it in to the dealership to have the steering diagnosed. The truck sat at the dealership all day 7:00 to 16:00 only to be told someone drove the truck and its fine. I did not ask for someone to drive my truck and guess that it is fine. What I would have hoped for was professional service. Diagnosis would involve checking the front end up on the lift. Alignment being done no matter what to be sure it was ok. It's a $100,000 truck even if I had to pay for an alignment then I would have piece of mind. I was never offered the option and I feel like I was blowen off like I had no value as a customer. My truck sat there for 9 hours only to be driven and told it was good. I am the customer and should have bee given the respect of giving me options after driving my truck. There is no crystal ball saying everything was good. Only with proper diagnosis could we be sure everything is OK. Inspection of front end. Alignment done. maybe wheel balancing should have been discussed. An estimate would have been appreciated. I did not ask for opinions I wanted service and proper diagnoses.

Avoid this dealership at all costs! - Rachel

Avoid this dealership at all costs! I purchased a Hyundai Kona in October of 2023, at the time of purchase I also bought a set of winter tires on rims. The tires and rims they sold me were too small and caused a major and constant malfunction of the ABS system. The vehicle would brake suddenly as if something was in front of it for no reason, I was almost rear-ended twice and involved in a serious road rage incident. I made multiple trips and calls to the dealership service department and was told every time that they could not figure out the issue. Once the summer tires were installed in spring of 2024, problem solved, I also had a new windshield installed at the same time and believed it was the re-calibration that fixed the issue. I was never satisfied with the service department and had started going elsewhere for routine maintenance, when I went to have my winter tires installed there for the season, they immediately noticed they were too small and advised against installation. I called South Trail and that began a week long fight to get them to address the fact that this was their original error and had been the cause of all the malfunctions all along. I was talked down too, ignored, misled, and outright lied to by the sales manager Reggie. (I should note that after I suggested it, I was offered a chance to purchase new winter tires and rims at cost, this was before I drove the car again with the tires they sold me and realized the ABS issue was back). If I hadn't gone elsewhere and sought advice from multiple other dealerships and tire shops and simply believed South Trail Hyundai, I would still be driving with a dangerous malfunction. Reggie told me that all the other places I spoke to were "just saying that" to me about the tires to make a sale. This place only cares about the original sale, they don't understand basic customer service, common sense or the safety of their vehicles on the road. Even my original sales experience with Alex was mediocre at best, and obviously I was disappointed in the service when they could not diagnose the issues over multiple visits and calls. Once I returned to the service department yet again for them to "test drive" for the issue again, the service manager immediately agreed that the tires were too small and that was the obviously the cause of the ABS malfunction. Not sure why that never occurred to them in all the previous visits...The dealership manager then begrudgingly approved a larger tire size on the same rims. No apology, no face to face contact, no follow up and generally just embarrassingly poor customer service. I LOVE my Hyundai Kona, it gets noticed everywhere and I always recommend it. I will now also be telling people to NEVER go to this dealership, or any part of the McManes Auto Group, they obviously cannot be trusted at all. Zero stars.

I brought my Audi into service without an appointment, as - Trudy

I brought my Audi into service without an appointment, as I had a warning light pop up on the road from Calgary. NORM was very welcoming, accommodating and said they were pretty plugged but if I wanted to leave my car I could. I did and took an Uber home. Within 3 hours he called, said the mechanic had taken a look at it and the intake manifold needed to be replaced. They went ahead with it as well as new gaskets and seals and was mind-blown that Warranty covered it! I picked it up and again, I can't say enough about Norm's delivery and professionalism, as a service person. I highly recommend if you need to take your Audi into Southgate, you try to get to Norm. He made the experience flawless and a joy to work with!

We have bought 2 cars from these guys they are absolutely... - Heather.ashford

We have bought 2 cars from these guys they are absolutely the best wouldn’t go anywhere else Phil and Derek are awesome guys to work with

I work with a dealership in Manitoba, we have a mutual - Ccarolinefenn

I work with a dealership in Manitoba, we have a mutual client who had come in for a safety- I have been dealing with Shelley Mclean in service and let me tell you, Southside is lucky to have her! She goes above and beyond for her clients, my experience and my customers experience were more than exceptional! Southside is lucky to have you Shelley!

Worst customer service ever. - ampengelly

Worst customer service ever. I have taken my outlander there a few times and it has been nothing but a headache. My car kept stalling when I was driving. Southside Mitsubishi couldn't find anything wrong. I took it elsewhere and they discovered my wires were corroded under the hood and the battery was almost gone. They installed new bulbs in my headlights but whatever they did is wrong because I can barely see the road when I am driving. Absolute criminals at this dealership

Took my vehicle for service today, Awais at Southview is - Suneet.talwar

Took my vehicle for service today, Awais at Southview is probably one of the most patient and knowledgeable service agent I have ever dealt with in my life. He did not only take care of the issue with the vehicle but was also very patient to explain the issue. I was very dissatisfied with brand Acura with the recent issues I had with my RDX but he took time to explain the issue and put my mind at peace. I would highly recommend the team Southview.

EDIT: due to my review, St Albert Dodge has cut ties with - Tm

EDIT: due to my review, St Albert Dodge has cut ties with us and is refusing to fix the damage caused by their staff. Absolutely pathetic and shameful. I am completely fed up and done with St Albert Dodge after being a loyal customer here, buying our last 3 vehicles from here. I ran into issues with my 2018 Dodge Durango last spring. We had the service department at St Albert replace my head gaskets. The job was not done properly after $5000 out of pocket repairs, so they had to redo the job the following December. We got the SUV back right before Christmas (on Christmas eve). The engine was shaking profusely and leaking coolant everywhere. Of course they were closed for the holidays and we were stuck with an unreliable, damaged SUV because the incompetent staff member couldn't even check over the job they did and rushed to get it back to us. We brought it back in after the holidays, they somewhat addressed the issue by fixing the leaking coolant, but the engine still sounded rough and was SHAKING. We brought it back in THREE more times (which of course was never documented) and kept telling us "it's fine" as the shaking progressively got worse. I brought my SUV back in last week to have the issues looked at, yet again. The service guy noticed the shaking immediately as well. My air conditioning has also been "hissing" since I got it back, which ALSO happened after the first time they replaced my head gaskets, and they were able to fix when I brought it back in that time. They told me this time they wouldn't be fixing the air conditioning because "it's fine" (even though I showed them proof of how they fixed it last time, yet they still refused to believe me and denied it) and told me the "engine mounts" are broken as well which was causing the shaking. They said "it wasn't their fault" because they "never went near that area" when replacing the head gaskets. So they said we would have to pay $1500 out of pocket to fix that now. We argued that the engine was fine until they touched it in December, and that they shaking started after that. They kept denying it. Said someone would call us about it, yet they never did end up calling. I don't trust them, so we brought the SUV to another shop to have the engine mounts repaired. The shop asked me why I would think it's the engine mounts. I told them the story. They said that seems HIGHLY UNLIKELY and unusual so they wanted to investigate it first. They took it for a road test and checked it out. The engine mounts are fine. There is damage with the pulleys from previous work, done by St Albert Dodge, exactly like we thought in the first place. So St albert dodge was going to charge us another $1500, out of pocket, to fix something that WASN'T EVEN BROKEN, while leaving the damage THEY caused to my engine. After all the other miscellaneous damage and problems they have already caused to my vehicle. I also want to add that after one of the many times their "mechanics" had my SUV, my key fob sensor (in my trunk - NO WHERE near where they were working) was mysteriously damaged, and they didn't even connect my windshield wipers back to the engine (which I found out while driving with my two young kids on a highway in freezing rain). They have zero regard for the safety of their customers. Their mechanics are incompetent and negligent. I would never recommend this place to anyone and I would give ZERO stars if I could. Thanks for completely damaging my vehicle that I trusted with your business and staff to fix.

Fast & Friendly Service dept - Autumn_moon

Fast & Friendly service dept. Got in and out quickly . Hassle free appointment made online. Were asked if we needed a ride but opted to wait since it didn't take long. Overall happy with them.

The staff at Stadium Nissan are amazing. - Delia

The staff at Stadium Nissan are amazing. They accommodated me by letting me bring my car in for service one day earlier than what I had booked Adam was so nice and friendly and told me he would do what he could to help me. I got my tires changed and an oil change that day even though they where booked up.

I went for my toyota highlander maintance service. - Lia

I went for my toyota highlander maintance service. Adam Kumi (Product Advisor) was wonderful at finding out information I needed regarding my car. He went above and beyond to find it out and I was very impressed with his service. Hieu Le (New Vehicle Sales Manager) was also incredible! He also helped me with part of the information I needed. He was very pleasant to deal with and also went above and beyond to make sure I was able to get what I was looking for on my car. They also have an amazing manicure service for their clients that may decide to wait for the service been done. Chin is amazing! The nice lady that does the manicure service, and her work is amazing! They also offer you a shuttle service to take you to your home or office, in case you can't wait for the service to be done, also pick up so you can come for your car. I recommend them and you will not be disappointed! If by any chance you have any issues, talk to the manager. I hear he is amazing as well and will resolve it for you or make things better.

Service department is great, my vehicle was is in, out - HartmanA

Service department is great, my vehicle was is in, out and ready in a timely manner.

No warranty / poor customer service - Jesus Christ

The old saying warranty is only as good as the dealership. Don't expect warranty out of these guys. They will give you every excuse in the book as too why they shouldn't warranty. even after buying multiple new vehicles through them when I had one with some warranty issues they treated me like they didn't know me.

Does not accept responsibility for workmanship. - Disappointed in stettler dodge

Does not accept responsibility for workmanship. Would not recommend this service department to any for work. Also since going to another dealership for work I have found out that stettler dodge prices are extremely high compared to this other dealership I now go to. Didn’t realize how much they weee over charging for work.

Great staff - Vicki123#

I would recommend Stettler Gm to anyone they are a great group of people and I have had great service with them. They are helpful and always have a smile for you.

Had right tailgate strut replaced. - BRoberts

Had right tailgate strut replaced. After charging me $1,067.83 for the part had the gall to charge 15.33 for shop supplies! When asked what supplies where used, received the reply, "We always charge a percentage for shop supplies." Oh, but you got a free car wash! Heads-up! Amazon.ca has the same strut for $427.63!!

Been coming here since 2005, worst service I have ever - Evansbridgeconsulting

Been coming here since 2005, worst service I have ever received recently. Have lost total faith in them. Won't ever be returning, ended up taking twice as long for a part that in the end never arrived, and cost me a extra week of vehicle rental. Terrible.

Fast and friendly service - Melrose

The guys at the service counter are always friendly and eager to help. Mike Fischer is our go-to guy. Thanks for everything mike. We love our VW.

I wanted to let everyone know about the great work that - tej.cheema

I wanted to let everyone know about the great work that the service department is doing. I recently had problems with the Ram Truck. Jim in service was absolutely top notch in dealing with the problem, he took the time to explain the procedure on a day where the department was swamped and he was dealing everything by himself. He is an asset to the organization and his customer service skills are above and beyond you would normally expect. Thanks Jim