Be aware! - Tao jin
Be aware! They DO NOT HONOR THEIR QUOTE. I bought our suv from this location today. We were super excited and planned to celebrate after, until it turned into nightmare. I spent 4 hours at the dealership, and here are the things went wrong: the quote was 0 down, but it was changed to 5000 down when we arrived. This was corrected only after we find out. We were quoted with additional $2000 off from the reduced price (it was a demo car, the price was reduced by $4514 to start with) but the sale manager Zabi lied in front of his staff and told me the original discount was $4000. I only find out after i signed the contract. The discount list were on every sale person's desk, with the exact amount of 4514! The protection plan was taken off without noticing us. And after a negociation, it suppose to be added back on with a discounted rate. When I found out the number does not add up, the finance manager Gur lied and misleading me that the first payment was lowered by over 1000. Only after I sign the contact, I found out it is not a discount, it is the deposit that are no longer needed since we purchased the protection plan. After hours of frustration, I finally give up, and ready to take the lose. But on my way home, I noticed there was a chip on the windshield that nobody told me about. I had to drive back, and I saw several people were inside Zadi's office. Someone seems to be important. So I went in and showed him the price list i took picture off their desk. No apologies! And you know what, I was totally right. It was the OWNER of the dealership inside! When I offered to tell them what happened, they refused to listen! And after I left the room, I heard some very very loud laughs. Come on mercedes, how could you laugh at your Customer for a few hundred dollars! What a horrible horrible experience!
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