4 Alberta Lexus Dealers

Thank you for the great Royal Lounge experience by Nozomi - Esteban

Thank you for the great Royal Lounge experience by Nozomi and the rest of the Lexus Royal Oak staff

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It was my first visit to this dealership. - jessicamoore04

It was my first visit to this dealership. Went in for a block heater and of course fell into the other services that they suggested. I know they upsell already at every dealership, but they told me my toe bolts were seized and they were not at all. It’s not the $209 they were going to charge me, it’s the principal. I went to Kal Tire and they told me my toe bolts rolled like butter and they did my alignment in 20 min. Won’t be going back to this dealership. Having a loaner car is nice, but you have to be able to trust that they won’t lie and say things are broken when they are not.

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Exceptional top shelf people at the Dealership Kevin - georgeong37

Exceptional top shelf people at the Dealership Kevin ,Ruth and Milan ..Making the buying process stresses and a wonderful experience that you almost want to buy another car just to have the amazing experience.Thank you guys for taking the lead in providing an amazing buying process George and Irene

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4-star is on the “Dealership”. - Jax Hu

4-star is on the “Dealership”. Moustafa is a 5-star product advisor/sales rep. Special shout-out to Moustafa Hanafy who was the key to my overall positive experience at Lexus of Calgary, and who worked above and beyond in getting my car delivered.) Ratings for the other componets of the dealerships: Finances and after market products: 3/5 (It felt like I was being squeezed rather than served.) Parts Department: 3/5 (Rather disappointing for seemingly minimal knowledge of after-market wheel options and for recommending the wrong engine oil for oil change) Service Department: Undecided, as the car has not needed servicing at the dealership so far. But at least the one service advisor I met was very helpful. Context: My last Lexus purchase experience was over 25 years ago in St Catherines, ON. But for 20 years in Calgary, I have been driving two BMWs (between my wife and myself with no children). Going back to Lexus for a retirement car felt like a stretch; thankfully, Moustafa quickly understood my driving preferences and my perspective on car ownership. As it turned out, the new car was still wearing summer rubber on the snowy delivery day in November. Moustafa made me feel confident about it all and kept the delivery uneventful, which was all that I asked for. For the propective shopper of a Lexus vehicle, especially one with a healthy dose of skepticism towards modern cars and car dealerships, you’ll have no problem in selecting a suitable model and trim. But be aware that it could be bit of a battle when dealing with people who come after the product advisor - still very much a buyer beware process before delivery day.

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