71 Alberta Chrysler Dealers

I requested info on a vehicle from Straightline in Fort - vwall

I requested info on a vehicle from Straightline in Fort Sask. I was contacted by Alyssa and later by Josh Corbett. He told me the vehicle of interest was being shown to someone else and that he had confirmed it had an extended warranty up to 160,000 kms. A huge add on value he said. I took the vehicle for a test drive and bought it on Feb 3, 2024 I picked it up on Feb 6 but the transfer form was not available at the time. It took til Feb 14 before I received the transfer. Once I tried to have it put in my name I discovered the vehicle only had a manufacturers warranty which expires on April 13, 2024. When I contacted Josh he said it was a mistake made by an employee that no longer worked there. Nice try. I was very upset by this and asked Straightline to resolve it. Add the warranty or buy the vehicle back. Josh offered me an extended warranty at cost which I refused cause it was after all suppose to have one already. I was told it wasn’t financially feasible for them to add it on and that they would buy the vehicle back. I had spent over a month searching for this vehicle and really didn’t want to sell it back. I wanted Straightline to make it right. All I was offered was buy it back or a couple of oil changes and a detailing. None of which I wanted. On top of that they tried to charge me extra for etching, detailing and protection package nearly $1,000 extra which is illegal to do. It’s included in the price already. So they took those extras away when it should be included. It pays to do your research as a consumer and know your rights. I don’t feel Straightline did what they were suppose to. I wouldn’t recommend this dealership to anyone. It’s all about sell the vehicle, even if they have to lie.

I have complained about the steering on my 2023 Rm 1500 - Lorne

I have complained about the steering on my 2023 Rm 1500 Limited since time of purchase I took it in to the dealership to have the steering diagnosed. The truck sat at the dealership all day 7:00 to 16:00 only to be told someone drove the truck and its fine. I did not ask for someone to drive my truck and guess that it is fine. What I would have hoped for was professional service. Diagnosis would involve checking the front end up on the lift. Alignment being done no matter what to be sure it was ok. It's a $100,000 truck even if I had to pay for an alignment then I would have piece of mind. I was never offered the option and I feel like I was blowen off like I had no value as a customer. My truck sat there for 9 hours only to be driven and told it was good. I am the customer and should have bee given the respect of giving me options after driving my truck. There is no crystal ball saying everything was good. Only with proper diagnosis could we be sure everything is OK. Inspection of front end. Alignment done. maybe wheel balancing should have been discussed. An estimate would have been appreciated. I did not ask for opinions I wanted service and proper diagnoses.

Thank you to Neil G for being such a great consultant and - Christynne

Thank you to Neil G for being such a great consultant and for accommodating me especially with my busy schedule. He’s always on top of his things updating me throughout the whole process!

WORST dealership I have ever had the misforture of - armwrestler

WORST dealership I have ever had the misforture of dealing with. I am a senior and had MANY deals with many dealerships, this is the most disgusting, rude, lying nasty place I've dealt with. My advice, NEVER use them for anything, buying and especially "service". susan the manager is the nastiest, rudest and Mean person ever. I am expecting an apology from her for her lies and false accusations and I have two witnesses to the contrary of her balcony. Be very wary of her for one...no longer the new truck from them.

Brought my 2016 3500 in to get my fuel filters changed - arcandmike1

Brought my 2016 3500 in to get my fuel filters changed took them 1 and a half hours??? Didn't put the seal on the fuel filter canister drove to GP lost a quarter tank of fuel. Cost me another $200 to buy tools and a seal plus my time. There not willing to admit to it or compensate me xxx. Never go back again.

Murray Chrysler dodge is their name. - Dan

Murray Chrysler dodge is their name. And I don’t recommend going there. They will put off any warranty work until you go over the km for your warranty. Then they will tell you it has to be done now. When it’s out of customers pocket. These guys cost me alot of money after buying 2 new trucks off them. I told Logan and her team to quit bothering me as they are a bunch of scammers. Sucks still to this day Logan’s sales team keeps calling me. a few times a year asking me to come in and trade my diesel off for a new one. Only problem is they are offering me 10-15 grand below market value. Dumb people work there. I should bend one of them over one day instead of them screwing everyone else.

I am am a satisfied customer. Sales team were... - faromika

I am am a satisfied customer. Sales team were outstanding, knowledgeable about the product, honest with responses to questions asked, and very professional, yet friendly.This was complimented by the finance team, a lady who was very thorough, solution provider and customer friendly.

On September 10 2024, I purchased a ram 1500 classic from - george

On September 10 2024, I purchased a ram 1500 classic from Strathmore Dodge Ram Chrysler which was listed on their own site and on Cargurus.com as having 302km. The agreed price was settled at 44 000$,which I agreed to pay in full by certified check. But on the day of purchase, I was surprised to see the vehicle had 2984 km. When I expressed my disappointment at the fact that I was not advised prior to the sale they admitted to it being their fault and forgot to update it. I amicably said and that it wasn't the end of the world but a matter of principle and good business ethics. The manager "john" offered me -500$ off the price, which I agreed to and was satisfied with.He said he would get back to me in a day or so. Unfortunately, I did not hear back from him and I had to call back myself only to be told from him, that his "VP" said they could only offer me 2 oil changes services (of a value of 300$) of which I refused, given I live so far way and were not the terms we had agreed upon. He then said he would contact his superiors and get back to me. Though after after many days, emails and calls on my part, and messages left with the secretary to call me back, I've been ghosted and ignored. This is the second ram truck I purchased. One with Ram East-side in Calgary (2023 60k) and now Strathmore (2022 44K)...to be treated in such a low manner is not worthy of the name and brand of RAM. SHAME! VERY UNPROFESSIONAL AND AMATEUR!

I recently had my truck detailed . - Gerry Siewert

I recently had my truck detailed . I am not sure who their detailer is but excellent job. I sure will return

Went in looking to buy a previously owned vehicle, plus - Dms443

Went in looking to buy a previously owned vehicle, plus heard that the sales person Steven was great to deal with. Picking up our “new” vehicle next week and Steven was awesome. I would recommend Legacy in Wetaskiwin if looking for a decent priced, previously owned vehicle, ask for Steven.

Absolutely xxxxing amazing. - Dcanavan6

Absolutely xxxxing amazing. James in sales was so good to deal with and the whole experience in buying a truck from this place was 10/10.

I love dealing here as i feel at home and everyone treats - Doug

I love dealing here as i feel at home and everyone treats you with respect

A big shout out to Sylvia as she made her effort to find... - Joy Dela Cruz

A big shout out to Sylvia as she made her effort to find the part that I need for my truck. very nice customer service between the parts and service department, big thumbs up. thank you 👍👍👍🙏🙏🙏

Justin morrell - Justin morrell

Tasha was our sales rep. She was very helpful and available to answer any of our questions anytime. She was knowledgeable and made the process very smooth and easy. Also the people in parts and service are great to work with.

I bought a used SUV there through an online purchase. - ernesttrudel

I bought a used SUV there through an online purchase. I called a couple days before I came to get it, no answer. Called the next morning and lady was able to find my file and Saud someone would call me back ,never called. Called later in the day to confirm that I would be picking it up the next day. Called on my way into the city 5 hrs before I got there to confirm that the vehicle would be ready to go . Got there paperwork was ready but dead battery in the vehicle. They had to call a tow truck to open the door and boost the Vehicle. Exterior of vehicle was dirty and fuel level was low . They did not seem to care about how much of a waste of my time this was and that because of their incompetence I missed another appointment and had to stay an extra night in the city.I will make sure I never go there again for a vehicle purchase.

This dealership doesn't care about their customers, all - Mamabear

This dealership doesn't care about their customers, all the care about is making a buck!!! The GM is very arrogant and the service manager has no sense of customer service or communication skills!!! Everyone always says to support local but why should people support this dealership when they have no communication skills and are arrogant to their customers!!! When you bring up problems to the GM, he does not seem to care!!! He would rather people go else where then fix the problems within the company!!!

I've been dealing with this dealer for several years and - AJ

I've been dealing with this dealer for several years and have always had very good service. I recently had a dead battery and could not start my car. Scott was kind enough to come and pick up my car and have it serviced with a replacement. Since I live in Okotoks, he drove here to pick up the car and when repaired, he drove back to Okotoks to deliver the car. Service was beyond expectations. Thank you Scott.

Jordan in sales was so kind and helpful. - danelleallen

Jordan in sales was so kind and helpful. He felt more like a friend than a salesman and that can be hard to find when it comes to car shopping!

Worse dealership I’ve ever dealt with. - Darrellk

Worse dealership I’ve ever dealt with. Put a deposit down on a truck and then was trying to organize funds and insurance and the dealership sold the vehicle without even calling to check with me first. Possibly they were offered more money by someone else? Shady dealership and owner was rude.

Words can not describe how pleasant my experience with... - Harv

Words can not describe how pleasant my experience with this dealership was. Dalton my sales representative, his sales manager and finally the representative in finance that facilitated my deal were absolutely amazing. I traded in my 2020 ram for a 2017 Jeep Grand Cherokee srt , they helped facilitate the deal despite me being in another province ( Manitoba ). They were kind, and considerate the whole ways through. I’ve never had an experience this solid, appreciate you all. I will be back again!

Needed work done to my transmission and couldn't get it... - unknown

Needed work done to my transmission and couldn't get it in locally so I called them. They got it in and fixed up right away and it has been great ever since. Thank you Vermilion Chrysler! Their parts guys are always great to work with too

Worst service department - Greazynuts

I had an electrical issue with my 2015 jeep. Had it towed to pioneer and they called and told me I had to pay for part. This part should have been covered so I disagreed and called Chrysler. I had issues with this place not honoring warentee before and now they put it on file that this part is water damaged which is a lie. I have video of me changing the part in their driveway without a drop of water or mud in or even on it

website - website

A friend asked me about a used vehicle at this dealership. I went to the website and chose used vehicles all, they don't have any!!! Clicked on staff, a line came up to click on one of the staff below, there were none. So no used vehicles and no staff to talk to. Great way to run a dealership.

Fast & Friendly Service dept - Autumn_moon

Fast & Friendly service dept. Got in and out quickly . Hassle free appointment made online. Were asked if we needed a ride but opted to wait since it didn't take long. Overall happy with them.

Poor service - Meaghan19

Had my truck over a week to fix multiple issues, one being the rear seal leak. A month later a diff dealership noticed it was leaking again, took it back to Eagle River and they said it wasn’t leaking. Also would not give me a rental to use to get around while they looked at my truck. Poor customer service, will never go back.

They like to waste your time with the misrepresentation... - Chad

They like to waste your time with the misrepresentation of features and the manger is super unprofessional and doesn't want to take any accountability for misrepresentation of the features displayed on the website. Buyer,, don't waste your time going over there. Stock #: J20092A VIN: 1C4RJFAG2GC313580 2016 Jeep Grand Cherokee doesn't even have a backup camera and the rear brake discs are full rust. The proof is attached with this review. Dodge Canada, please coach the staff at Big lakes dodge on showing some excellent customer service and not making assumptions and misrepresentations to sell their products.

Several days ago I was travelling from the BC Cariboo to... - Lillian

Several days ago I was travelling from the BC Cariboo to pick up a puppy at Edmonton Airport. When I stopped in Hinton for lunch noticed a strange drip under my car. I called Big Rock Chrysler afraid that I would be stuck on the road with my new puppy. Nikita the friendly receptionist got me booked in right away. In a few minutes she was back to tell me that Ken the mechanic had found the source of the leak and I was ready to go. The service as efficient and COMPLIMENTARY. THANK YOU so much, Nikita, Ken and the Big Rock Chrysler leadership. Lillian

A great buying experince!! - Chris

I recently purchased a truck at this dealership, I was impressed at how good the service from the staff was there, especially the finance manger!!

Used vehicle purchase - Ian P

Drumheller Chrysler stands behind the products they sell 100%! I had a great experience making a deal on a used truck and got it for a great price. The truck I bought didn't have any factory warranty left and I didn't purchase any. After a couple months I had issues with the transmission. I brought it back to Drumheller Chrysler and the owner Armand took it upon himself to have his team do a full rebuild on the transmission at no charge! They even cleaned my truck and Armand met me at the dealership on a holiday so I could pick up my truck. Best customer service experience at a dealership by far!

Strongly Recomended - Remy88

We have bought 3 new vehicles from Dan at Heritage. Each sale has been exceptional with the service from the sales team and the service department. No complaints and we find the staff friendly and enjoyable to work with.