4 Alberta Audi Dealers

I brought my Audi into service without an appointment, as - Trudy

I brought my Audi into service without an appointment, as I had a warning light pop up on the road from Calgary. NORM was very welcoming, accommodating and said they were pretty plugged but if I wanted to leave my car I could. I did and took an Uber home. Within 3 hours he called, said the mechanic had taken a look at it and the intake manifold needed to be replaced. They went ahead with it as well as new gaskets and seals and was mind-blown that Warranty covered it! I picked it up and again, I can't say enough about Norm's delivery and professionalism, as a service person. I highly recommend if you need to take your Audi into Southgate, you try to get to Norm. He made the experience flawless and a joy to work with!

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Audi Royal is a money grabber. - wasim

Audi Royal is a money grabber. Mr. Gord told me on the phone that a battery change for an Audi Q7 would cost around $700. That includes the price of the battery and 1 hour to 1.5 hours of labour charges, including the reprogramming. I confirmed on the phone that if I bring my battery, and I was give the quote of replacement and reprogramming means 1 to 1.5 hours labour + reprogramming charges roughly ($350+ tax). I booked an appointment and took my vehicle to the Royal Oak dealership. The service representative gave me a bill of 698 for labour charges which was around 3 hours of labour just to change the batter. Insane! I asked if they want to honor to the quote they gave me on the phone and I reminded Mr. Gord the conversation and he was blank with no answer. I pulled my vehicle out and got an appointment with another Audi Dealership and change the battery with reasonable cost and much less what Audi Royal Oak quoted me. The staff is rude so avoid Audi Royal Oak. They just want to come in and charges you whatever they want.

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I have been working with Aldin Mujic at Audi Edmonton - KVSL

I have been working with Aldin Mujic at Audi Edmonton North. I have never before received such good service! I appreciate that he kept me up to date throughout this process, without ever being pushy!! If you are looking for an Audi - please talk to Aldin. He is wonderful!

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The service department has been very disappointing. - miker77

The service department has been very disappointing. I purchased a brand new 2016 Audi TT from Glenmore Audi and my extended warranty expired in October 2023. Since then I have spent about $5,000 on repairs on the same problem. In December 2023 they replaced the fuel pump and charged me about $3,700. Two weeks later exactly the same problem happened. They again replaced the fuel pump and charged me about $1,200. When I suggested it was exactly the same problem, with exactly the same indications I got a song and dance about how it was reasonable that they had to fix the exact same problem twice within a month, that I should pay in full for both services, and that I had to get my car towed twice within one month with all of the other attendant costs and time away from work. Then, to add insult to injury, they told me that I could trade in the vehicle that I had paid about $80,000 for 7 years ago for $15,000. I would not recommend buying an Audi and I would try to get a second opinion with respect to any repairs that need to be done.

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