Zender Ford - Service Centre

They "GET" Customer Service!! After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I had a question about the recall fix - without hesitation Lorraine had the team "pick up my vehicle at home" and took it back to the shop to address my question and ensure I was 100% satisfied. This was appreciated as I had a busy day planned - the team was friendly and had it back sooner then I expected... Quality Customer Service.. cheers team!! More

Above and beyond customer expectation! I am absolutely stunned that there are people in this industry who truly care about an individual as much or more than a fleet account. I had the oppo I am absolutely stunned that there are people in this industry who truly care about an individual as much or more than a fleet account. I had the opportunity to deal with Terry Donahue about an repeat issue with my Fusion, no fault of their's, but one of those things. I was just a couple weeks over warranty and met with Terry to try to resolve the issue amicably, but Terry went beyond my expectations and resolved the issue for me. Thank you Terry, the staff, and Zender Ford for going above and beyond. More

Service experiance Not often do yo get excited about visiting a dealer ship for service needs,we had the pleasure of dealing with the service team at Zender Ford first f Not often do yo get excited about visiting a dealer ship for service needs,we had the pleasure of dealing with the service team at Zender Ford first for an oil change and a few weeks later for a minor warranty repair . With out a doubt the best experiance i have seen, these folks aren't just in the car business , there in the business of making sure the vehicle maintenance goes well ,with out a hitch . We are from Whitecourt and as we all know any body can sell a car or a truck then the ball is dropped in the service department not at Zender Ford More

Worst service ive ever recieved. After pre booking an appointment a week ahead of time the service department made me wait almost 3 hours past my appointment time to have a key cut an After pre booking an appointment a week ahead of time the service department made me wait almost 3 hours past my appointment time to have a key cut and programmed. Then when speaking with the service manager terry he has a bunch of excusses instead of solutions of why my service was bad. Dont visit this shop for sales or service. Trust me you will be dissapointed. I will be driving 3x as far now to get my truck serviced and glad to do so not to visit zender again. More

Not good Told Zender I needed a key replaced as one was not working.They left two voicemails reminding us of our appointment, dropped off the truck and they sa Told Zender I needed a key replaced as one was not working.They left two voicemails reminding us of our appointment, dropped off the truck and they said they need both keys. A half hour drive home, pick up the good key, a half hour drive back to drop key off,WHY did you not tell us to bring both keys on any of the voice mails?? They call and say it will be $531.70 for a new key,no thanks. Go to pick up the truck and they want $170.00 for diagnostics, just to repeat MY words,,,,, I need a key, they got it ALL wrong, key is not $531.70, that price was with the diagnostics that WE did for them,,,,,,,,,,I NEED A KEY, good luck with them, you will have to do part of their job for them AND pay them for that. More

New motor ordered Dec 23/15 Called about ordering a new Motor for 350 Ford Welding truck Talked to Mark Yes talk to Parts and get it ordered. About 10 days. Motor is Dec 23/15 Called about ordering a new Motor for 350 Ford Welding truck Talked to Mark Yes talk to Parts and get it ordered. About 10 days. Motor is coming from Texas. Dec 28/15 Brought truck in because they where slow could maybe pull old motor so when the new came it would be ready/ Jan/16 They had not started on it yet? Then spoke to parts it will be 10 working days. Jan 8/16 The motor is in route but not sure where it is at, at this time. Jan 15/16 It would be at the end of Jan. before it would be in. Jan 29/16 Another month from now. Feb/16 When it to the service dept. they said the end of Feb. Spoke to Ford Canada they said we have to talk to you. Feb 26/16 Called Ken he said 6 weeks Now they are saying we could get you a new one sooner put it would cost around 10,000.00 He has been renting a welding truck and welder since Jan4/16. This is unexceptable YOU HAVE TO LOOK INTO THIS. Have paid 2 months for a rental and still NO ANSWERS . The truck is still there we trusted your word it would be done. Thank You Trevor Verbeek 780 9758467 Mel Verbeek 780 9193489 email juneverb@xplornet.ca More

Excellent respectful customer service The assistant service manager ( Lorraine) dealt with my vehicle problem personally and negotiated with Ford head office on my behalf resulting in a su The assistant service manager ( Lorraine) dealt with my vehicle problem personally and negotiated with Ford head office on my behalf resulting in a substantial reduction in my costs. A rental vehicle was provided at no cost as well. The sales department ( Christian Davey) was equally as helpful in showing me all my options. Even though I have not yet purchased a new vehicle I highly recommend this team of professionals to anyone looking to buy a vehicle and know they will receive excellent service after the sale! They go that bit extra every time! More

service report Excellent service; friendly and helpful service writers; thorough service job; my vehicle has 251,000 kms on it, and is still in very good shape, due Excellent service; friendly and helpful service writers; thorough service job; my vehicle has 251,000 kms on it, and is still in very good shape, due in part to having been serviced here since purchase. More