Zender Ford - Service Centre

Felt I was made to jump through hoops for warranty concern. Faulty battery under warranty brought in for testing and replacement. Service advisor said it would have to be put back in to the vehicle and brought Faulty battery under warranty brought in for testing and replacement. Service advisor said it would have to be put back in to the vehicle and brought in to be tested. The battery would not start the vehicle so I had removed it for testing. Only appointments available was two weeks latter. This made no sense. Fortunately an Edmonton dealership exchanged battery about an hour after I left Zender. I would not likely make a major purchase at this dealership. More

Such a great Lookin f150 absolute LEMON I have dealt with too many issues with this F150 $70k and 3 years of very frustrating, NEVER ending problems... Yes It’s me again!!!! Chad I would ap I have dealt with too many issues with this F150 $70k and 3 years of very frustrating, NEVER ending problems... Yes It’s me again!!!! Chad I would appreciate if u looked at the stack of issues I have had with this truck since brand new off your lot and weeks upon weeks of it being in your shop.... All I want is Reliability!!!! Soooo here I go ..... why am I emailing you today well was in your shop for almost a week for front axle seal, 2 minor recalls, manifold gasket, and somehow (This where it gets good) replacing one of the turbos.... hmmm and and Coolant leak !!!! xxx !!!! No leaks on my driveway !!! Service advisor let me know about it about and explained over the phone last Friday.... so today picking it up I was assured that this truck was TIP TOP with mark the shop foreman giving me the ok.... (is it bad that know the shop foremans name and he (test)drove my truck more than my wife has)!!!!! Anyways drive outta the lot and make it not even two minutes where hill descent and traction control warning are singing away and my tip top truck chugging with absolutely no power towards the ditch ....????xxx is goin on in the service dept.??? And my xxxx truck !!! Back on the flat bed truck just like the second day I bought it Back to ZENDER Ford AGAIN!!!! All I want is reliability CHAD not another $70-90k truck .... professional service a friggin must !!!!!!!!!!!!!! More

They "GET" Customer Service!! After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I had a question about the recall fix - without hesitation Lorraine had the team "pick up my vehicle at home" and took it back to the shop to address my question and ensure I was 100% satisfied. This was appreciated as I had a busy day planned - the team was friendly and had it back sooner then I expected... Quality Customer Service.. cheers team!! More

Above and beyond customer expectation! I am absolutely stunned that there are people in this industry who truly care about an individual as much or more than a fleet account. I had the oppo I am absolutely stunned that there are people in this industry who truly care about an individual as much or more than a fleet account. I had the opportunity to deal with Terry Donahue about an repeat issue with my Fusion, no fault of their's, but one of those things. I was just a couple weeks over warranty and met with Terry to try to resolve the issue amicably, but Terry went beyond my expectations and resolved the issue for me. Thank you Terry, the staff, and Zender Ford for going above and beyond. More

Service experiance Not often do yo get excited about visiting a dealer ship for service needs,we had the pleasure of dealing with the service team at Zender Ford first f Not often do yo get excited about visiting a dealer ship for service needs,we had the pleasure of dealing with the service team at Zender Ford first for an oil change and a few weeks later for a minor warranty repair . With out a doubt the best experiance i have seen, these folks aren't just in the car business , there in the business of making sure the vehicle maintenance goes well ,with out a hitch . We are from Whitecourt and as we all know any body can sell a car or a truck then the ball is dropped in the service department not at Zender Ford More

Worst service ive ever recieved. After pre booking an appointment a week ahead of time the service department made me wait almost 3 hours past my appointment time to have a key cut an After pre booking an appointment a week ahead of time the service department made me wait almost 3 hours past my appointment time to have a key cut and programmed. Then when speaking with the service manager terry he has a bunch of excusses instead of solutions of why my service was bad. Dont visit this shop for sales or service. Trust me you will be dissapointed. I will be driving 3x as far now to get my truck serviced and glad to do so not to visit zender again. More

Not good Told Zender I needed a key replaced as one was not working.They left two voicemails reminding us of our appointment, dropped off the truck and they sa Told Zender I needed a key replaced as one was not working.They left two voicemails reminding us of our appointment, dropped off the truck and they said they need both keys. A half hour drive home, pick up the good key, a half hour drive back to drop key off,WHY did you not tell us to bring both keys on any of the voice mails?? They call and say it will be $531.70 for a new key,no thanks. Go to pick up the truck and they want $170.00 for diagnostics, just to repeat MY words,,,,, I need a key, they got it ALL wrong, key is not $531.70, that price was with the diagnostics that WE did for them,,,,,,,,,,I NEED A KEY, good luck with them, you will have to do part of their job for them AND pay them for that. More

New motor ordered Dec 23/15 Called about ordering a new Motor for 350 Ford Welding truck Talked to Mark Yes talk to Parts and get it ordered. About 10 days. Motor is Dec 23/15 Called about ordering a new Motor for 350 Ford Welding truck Talked to Mark Yes talk to Parts and get it ordered. About 10 days. Motor is coming from Texas. Dec 28/15 Brought truck in because they where slow could maybe pull old motor so when the new came it would be ready/ Jan/16 They had not started on it yet? Then spoke to parts it will be 10 working days. Jan 8/16 The motor is in route but not sure where it is at, at this time. Jan 15/16 It would be at the end of Jan. before it would be in. Jan 29/16 Another month from now. Feb/16 When it to the service dept. they said the end of Feb. Spoke to Ford Canada they said we have to talk to you. Feb 26/16 Called Ken he said 6 weeks Now they are saying we could get you a new one sooner put it would cost around 10,000.00 He has been renting a welding truck and welder since Jan4/16. This is unexceptable YOU HAVE TO LOOK INTO THIS. Have paid 2 months for a rental and still NO ANSWERS . The truck is still there we trusted your word it would be done. Thank You Trevor Verbeek 780 9758467 Mel Verbeek 780 9193489 email juneverb@xplornet.ca More