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189 Reviews of Zender Ford - Service Centre
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May 27, 2021
My first dealing with zender Ford was a massive joke. I was extremely upset with how everything was handled. But the last two times I’ve gone in everything was handled quickly and well done. I will be back was extremely upset with how everything was handled. But the last two times I’ve gone in everything was handled quickly and well done. I will be back with any other issues hole I own this Ford. More
by hemidriver.2008
Employees Worked With
Dedie Hamilton
January 06, 2021
What the heck happened. Over 3 years of 5/5 service and someone screws up a service contract date. I can’t get one now. someone screws up a service contract date. I can’t get one now. More
by Disappointed
Employees Worked With
April 03, 2020
Professional Friendly Service! Brought in my 2014 F150 for its routine service today and was met by Briana with a friendly smile. She was straight forward and to the point on what I Brought in my 2014 F150 for its routine service today and was met by Briana with a friendly smile. She was straight forward and to the point on what I needed done. No hard up-sell on unnecessary maintenance as I only have 80,000km on it. I always have both of my Ford vehicles serviced at Zender Ford. Dealing with friendly professional staff like Briana and Zender's fair pricing will keep me going back. Highly recommend the Quick Lane Service Dept! More
by Chris S
Employees Worked With
Briana Lambert
January 29, 2020
January 29 2029 I have a premium package on my ford350 diesel truck , I took it to sender ford for recalls .... now remember I have bumper to bumper coverage which co I have a premium package on my ford350 diesel truck , I took it to sender ford for recalls .... now remember I have bumper to bumper coverage which cost me thousands of dollars , they called. Me to say my running boards was not covered and I had to pay $165 plus labor plus grease which was another 39 dollars , I had a very high bill time I was finish ... I called the ford company in Toronto and explain they said yes I was covered , but nothing they could do for me cause my truck was out of the shop and paid for ,,, my point is why pay for warranty when you have dealers out there like zender ford who I out there to get your money .. guys don’t go and buy from those people they are there to take your money not to help you . My rant for the day .. they will never get another bet of work from me again goood luck More
by millifaulkner
Employees Worked With
May 30, 2019
Service Department Experience! My 2015 Ford F150 truck had a leak on the passenger cab mount. As soon as I drove into the service lane Darian greeted me very politely and wanted to My 2015 Ford F150 truck had a leak on the passenger cab mount. As soon as I drove into the service lane Darian greeted me very politely and wanted to help. She passed me on to Robert when she realized he was the one who I really needed to see. He was very busy, yet was never impatient or rushed when dealing with me. In the end, I saw who I needed to see, the part has been ordered and I will be called when it can be fixed. This whole experience took less than 10 minutes (the place was very busy). I was asked politely if I needed help by two other people during this experience. I do not see their names on the list (ok - I don't remember) so can't give them an excellent review! This isn't my first experience with Zender Ford. Every time I have been more than pleased by the various departments I have had to see. Great people! More
by Bill
Employees Worked With
Darian McKernan, Robert Zarski
February 11, 2019
No Integrity & Unskilled mechanics A Few years ago I took my ford truck in as the Overheating light kept coming on, after having it in for service at a cost of 300ish dollars they told A Few years ago I took my ford truck in as the Overheating light kept coming on, after having it in for service at a cost of 300ish dollars they told me there was mud in my radiator which they removed. I thought this was silly but paid and left. Not even 2 miles away the light came back on. I returned and told them to check the thermostat which they did and replaced. They then wanted to charge me another few hundred for that which I refused too pay. On the final time I was there I took my truck in as there was a grinding noise, they determined that it was my torque converter. I informed them that that issue was looked after by another dealership less than 7000km ago. They checked the records and told me that it would be covered under warranty. I go to pick it up and they charge me over 2000 and say that it wasn't covered. I pay and tell them I'll never buy a Ford again. A few days later I sold my Ford and bought a Nissan Titan which has the best warranty there is and have had no issues going on over 2 years. These people that work at Zender Ford have NO Integrity. More
by Vern Rimney
November 02, 2018
Felt I was made to jump through hoops for warranty concern. Faulty battery under warranty brought in for testing and replacement. Service advisor said it would have to be put back in to the vehicle and brought Faulty battery under warranty brought in for testing and replacement. Service advisor said it would have to be put back in to the vehicle and brought in to be tested. The battery would not start the vehicle so I had removed it for testing. Only appointments available was two weeks latter. This made no sense. Fortunately an Edmonton dealership exchanged battery about an hour after I left Zender. I would not likely make a major purchase at this dealership. More
by Indy 500 dude
Employees Worked With
November 01, 2018
Such a great Lookin f150 absolute LEMON I have dealt with too many issues with this F150 $70k and 3 years of very frustrating, NEVER ending problems... Yes It’s me again!!!! Chad I would ap I have dealt with too many issues with this F150 $70k and 3 years of very frustrating, NEVER ending problems... Yes It’s me again!!!! Chad I would appreciate if u looked at the stack of issues I have had with this truck since brand new off your lot and weeks upon weeks of it being in your shop.... All I want is Reliability!!!! Soooo here I go ..... why am I emailing you today well was in your shop for almost a week for front axle seal, 2 minor recalls, manifold gasket, and somehow (This where it gets good) replacing one of the turbos.... hmmm and and Coolant leak !!!! xxx !!!! No leaks on my driveway !!! Service advisor let me know about it about and explained over the phone last Friday.... so today picking it up I was assured that this truck was TIP TOP with mark the shop foreman giving me the ok.... (is it bad that know the shop foremans name and he (test)drove my truck more than my wife has)!!!!! Anyways drive outta the lot and make it not even two minutes where hill descent and traction control warning are singing away and my tip top truck chugging with absolutely no power towards the ditch ....????xxx is goin on in the service dept.??? And my xxxx truck !!! Back on the flat bed truck just like the second day I bought it Back to ZENDER Ford AGAIN!!!! All I want is reliability CHAD not another $70-90k truck .... professional service a friggin must !!!!!!!!!!!!!! More
by Chill0926
May 07, 2018
Very Unsatisfactory DO NOT SHOP HERE! DO NOT BUY YOUR VEHICLE HERE! Their mechanics are nothing but ignorant xxxxxx who are EXTREMELY RUDE to their clients! I will never DO NOT SHOP HERE! DO NOT BUY YOUR VEHICLE HERE! Their mechanics are nothing but ignorant xxxxxx who are EXTREMELY RUDE to their clients! I will never buy another vehicle from this dealership! I have nothing but bad things to say about this place.... You want to keep your business Zender Ford how about you fire all of your mechanics! They don't honor their warranty, they sold me a vehicle without motor mounts, and they tell you to leave if you don't like the service. Fine be me but I'll make sure the world knows about the xxxxty service. More
by Nope500
Employees Worked With
Other Employees :
Anita Mckay, Stacy Colford, Shawn Mathews, Taylor Henderson, Dwayne Dyck
April 10, 2018
They "GET" Customer Service!! After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I After having my vehicle serviced on my service plan (plus the amazing breakfast) - they also looked after a simple recall from Ford. When I got home I had a question about the recall fix - without hesitation Lorraine had the team "pick up my vehicle at home" and took it back to the shop to address my question and ensure I was 100% satisfied. This was appreciated as I had a busy day planned - the team was friendly and had it back sooner then I expected... Quality Customer Service.. cheers team!! More
by RayC
