184 Reviews of Zender Ford - Service Centre
I get my service done here regularly, maintenance package with this truck and the last. This visit the shop was being renovated, so the oils change was done in a mechanics bay. This visit my oils change to with this truck and the last. This visit the shop was being renovated, so the oils change was done in a mechanics bay. This visit my oils change took approximately 2 hrs. A lot longer than expected. The service rep at the desk was very pleasant, More
Booked our vehicle for a service, parts needed to be ordered. No problem. Booked in again for the part replacement and a couple items on the quiklane side. Mentioned numerous times that the vehicle need ordered. No problem. Booked in again for the part replacement and a couple items on the quiklane side. Mentioned numerous times that the vehicle needed to be completed by a certain time due to the fact that we drive our children to and from school. After numerous attempts to contact service to find out the status of our repair I finally got through to someone (who wasn’t my original service counter provider)….. all to tell me the work wasn’t completed. Honestly I understand that things can take longer than originally stated but communication is key. Let the customer know that it is taking longer than anticipated, but within a time frame that I can figure out alternate school pick up. Instead of an apology the only thing I received was the revaluation service department blaming quiklane. Meanwhile I received a text hours earlier from quiklane stating that our truck keys were handed over to service hours before. We’ve taken our vehicle to Zender Ford many times, and keep trying to support local… instances like this are incredibly disheartening. More
Found wait time excessive. Communication wasn’t clear letting me know how long an oil change would take. I think having a fast lane is a good idea. The last fellow I spoke to w Communication wasn’t clear letting me know how long an oil change would take. I think having a fast lane is a good idea. The last fellow I spoke to was polite, clear and informative. More
Vehicle heated front seat was not working and they found a electrical problem and repaired it at no cost as warranty was off great service all around a electrical problem and repaired it at no cost as warranty was off great service all around More