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201 Reviews of Zender Ford - Service Centre
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May 17, 2025
The process of having service on my vehicle was smooth, easy, efficient and pleasant. Staff were on the ball and my needs were met immediately. Great dealershio! easy, efficient and pleasant. Staff were on the ball and my needs were met immediately. Great dealershio! More
by lionhill
May 13, 2025
The staff were very friendly. From the initial phone call to book the appointment to them handing me my keys and sending me on my way. From the initial phone call to book the appointment to them handing me my keys and sending me on my way. More
by Ultm81
Employees Worked With
May 11, 2025
Very good excellent customer service was very impressed, awesome service I'm from Prince George B.C, awesome service I'm from Prince George B.C, More
by Myrakonkin62
Employees Worked With
May 02, 2025
I’m very impressed with the service that I received from Xander Ford. They’re always prompt, courteous and extremely helpful. This is not the type of service that I used to receive from my last Ford dealers Xander Ford. They’re always prompt, courteous and extremely helpful. This is not the type of service that I used to receive from my last Ford dealership. More
by jmseney62
Employees Worked With
April 11, 2025
I came without much notice and was given kind, fair, and swift service. Thank you to the team! swift service. Thank you to the team! More
by lw5244
Employees Worked With
March 12, 2025
I am not a regular customer at Zender. My vehicle had an electrical issue late at night and had it towed to Zender. Fords lot. The service rep. was excellent. I am hearing impaired. The re My vehicle had an electrical issue late at night and had it towed to Zender. Fords lot. The service rep. was excellent. I am hearing impaired. The rep communicated via text which was very helpful. The repairs were correct. Clear accounting by the mechanic on the invoice regarding the diagnostics and work done. Reasonable cost and no over charging. Excellent service. Definitely recommend Zender Ford. More
by Summitservices94
Employees Worked With
March 06, 2025
Very nice guy who helped me with my issue with my car. Excellent service. Will be back :) Excellent service. Will be back :) More
by jurykoskia@yahoo.ca
Employees Worked With
February 21, 2025
This is not a specific dig at Zender as I know this issue is above the service department pay grade. I had a great experience with Diane when needing to lease a vehicle for my return to work after a mate is above the service department pay grade. I had a great experience with Diane when needing to lease a vehicle for my return to work after a maternity leave. At the end of October 2024 I leased a 2024 Hybrid Escape ST-line. Within a few months I started to notice some troubles with the display screen. Sometimes it would completely freeze up which meant I had to pull over and turn off my car then turn it back on. Sometimes the display itself wasn't frozen but no sound would come out when reading messages, making or accepting phone calls or listening to music. (Apple car play). As the months went on, the issue occurred more often. When the screen freezes, I no longer have access to control the heated seats, the heated steering wheel, the temperature setting, the level for the fan as well as any feature I would use while connected to car play such as navigation, texting, music etc. Before showing up at the dealership I was able to provide a video of the issue. I was given a rental and phoned back the same day saying a reboot had been done and the problem should be fixed. As soon as I turned my vehicle on while in the dealership parking lot, low and behold, the screen was frozen. I was pissed to say the least. I took a video of it while in the car (now providing two videos). The dealership kept my vehicle for another week claiming that unless they themselves could duplicate the issue, that Ford couldn't do anything. Of course, while in their care, they were unable to duplicate the issue and asked me to come get my car. Not 15 minutes after picking up my car, I stopped for gas. When turning on my vehicle, the screen once again was not playing any sound. I drove straight back to the dealership without turning my car off. They looked at it and said that the radio works. That Ford has been working on a big fix for this issue for 6 months and basically till the software update comes out, it is what it is. I was advised by Kim in the service department that the issues I am having isn't new and that they have had many customers in looking to get the issue fixed. I'm sorry for FORD this is not something to brag about. The fact you continue to sell vehicles knowing your SYNC system is faulty is negligent. The fact I was not told about this prior to leasing my vehicle is shaddy. I signed a contract for a 5 year lease and continue to make payments on a car that is performing below expectations. This car is barely a few months old. Ford is not holding up their end of the deal in providing me a vehicle that is safe and reliable. More
by amelietopolnisky
Employees Worked With
February 01, 2025
They deliver what they promise and resolve issues promptly. Highly recommend this dealership for both their sales and follow up service. promptly. Highly recommend this dealership for both their sales and follow up service. More
by G.man
Employees Worked With
January 24, 2025
Excellent and quick service. My bill came in under the quote they gave me. Friendly staff. And a very reasonably priced breakfast at the Mustang cafe upstairs. My bill came in under the quote they gave me. Friendly staff. And a very reasonably priced breakfast at the Mustang cafe upstairs. More
by danylukconnie
Employees Worked With
