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Zender Ford - Service Centre

Spruce Grove, AB

4.7
196 Reviews

196 Reviews of Zender Ford - Service Centre

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March 12, 2025

I am not a regular customer at Zender. My vehicle had an electrical issue late at night and had it towed to Zender. Fords lot. The service rep. was excellent. I am hearing impaired. The re More

by Summitservices94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam McNeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2025

Very nice guy who helped me with my issue with my car. Excellent service. Will be back :) More

by jurykoskia@yahoo.ca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fedor
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

This is not a specific dig at Zender as I know this issue is above the service department pay grade. I had a great experience with Diane when needing to lease a vehicle for my return to work after a mate More

by amelietopolnisky
Recommend Dealer
No
Employees Worked With
Diane Carlyon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

amelietopolnisky responded

In response to your private reply: “ Zender Ford responded PRIVATELY on 2-21-25 10:43 PM Hi Amelie, We realize this is a frustrating situation for you with the components of your new vehicle not working the way they are supposed to. That is not what our sales team intended. They are not negligent, nor shady, but you are free to make those comments. I will share it with them and perhaps learn from it. Our service team is waiting on an update from Ford to hopefully fix the problem and we did our best to fix the problem with your vehicle. I apologize for your inconvenience. C. Zender Dealer Principal ” Respectfully, if you are this confident why reply privately? If this practice isn’t shady then why was I not informed by anyone in sales prior to signing a lease? Your service team knew, so I don’t see why your sales team did not. So this is withholding information.

February 01, 2025

They deliver what they promise and resolve issues promptly. Highly recommend this dealership for both their sales and follow up service. More

by G.man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fedor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Excellent and quick service. My bill came in under the quote they gave me. Friendly staff. And a very reasonably priced breakfast at the Mustang cafe upstairs. More

by danylukconnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2025

Very friendly and quick service great waiting room dealership is very clean very nice people More

by flowerpuppy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2025

Adam was great to deal with and professional. Provided a quote and honoured it even though there was a mistake in the original price. More

by Kris W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam McNeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2024

Great sales, service since I have dealt there. Recommended to many friends to stop and check Zender Ford out More

by sbmkcontracting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Denington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2024

My Service Rep was fantastic. He went through my concerns and we addressed them all and set up future needs with warranty. More

by Whalens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam McNeil
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

The service was very good. The fellow explained everything what was done to my vehicle. I will be back! More

by robertsonbernadette38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Fedor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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