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Yorkdale Ford Lincoln

Toronto, ON

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465 Reviews

3130 Dufferin St

Toronto, ON

M6A 2S6

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465 Reviews of Yorkdale Ford Lincoln

September 06, 2018

Buen servicio Agradesidos con el servicio muy satisfecho Gracias Zulia Castellanos la recomiendo saldran satisfechos con su nuevo vehículo y el servicio tambian gr More

by Daniel
Recommend Dealer
Yes
Employees Worked With
Zulia Castellanos
Sep 19, 2018 -

Yorkdale Ford Lincoln responded

Daniel Thank you very much for the review and am glad that the experience with Zulia was a great one. Take care and safe driving. Jim Hamilton General Manager

August 28, 2018

Efficient Professionalism from start to finish This will be our 3rd Ford Focus. We like the car and are sorry to see it go out of production. But even more important than the car is the Dealershi More

by samizdat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Wener, Lisa North
Sep 19, 2018 -

Yorkdale Ford Lincoln responded

Samizdat We appreciate the continued business and am sure the vehicle will be a great one for you. Thank you for the great review and the comments about the sales and service team. Enjoy the new vehicle and safe driving. Jim Hamilton General Manager

August 27, 2018

Online inquiry for parts Fast and accurate response to my email inquiry. The reply was detailed but simple enough to understand. I am now able to place my order with confidenc More

by danmcc1639
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Liapis
Aug 28, 2018 -

Yorkdale Ford Lincoln responded

Danmcc1639 Thank you for posting the review and I am glad that you found the process simple and gave you confidence to place the order. Our goal is always a 5-Star so would love to hear what we could have done better as we are always looking for ways to improve. Feel free to reach me at jimhamilton1958@gmail.com Have a great rest of the summer and safe driving. Jim Hamilton General Manager

August 22, 2018

Recall Notice 16S41 of 2012 Ford Escape Received recall notice from Ford Canada to call nearest Ford dealership for an appointment. Called Yorkdale Ford-Lincoln to order the part for replac More

by escapeguy2012
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Listed above in my review.
Aug 23, 2018 -

Yorkdale Ford Lincoln responded

Escapeguy2012 I am glad that we were able to handle the recall quickly for you and that Anne did so in a way worthy of a 5-Star review. Recalls can be a stressful thing for a customer as they may worry about the nature of the recall so I am glad that it was fast and easy. Almost all recalls are preventative in nature. I will pass along your kind comments to Anne and the valet drivers. Thank you again and safe driving. Jim Hamilton General Manager

August 13, 2018

Could not duplicate the problem Problem still exists. Technician took car for a ride and unable to duplicate the shaking. Immediately after I picked up the car, I took it on the. hi More

by Ford
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim the valet Driver was EXCELLENT!
Aug 22, 2018 -

Yorkdale Ford Lincoln responded

Ford Thank you for posting the review and I would love to discuss this in detail but have no contact info or other reference point. Mechanical issues can be very frustrating for a customer as they take time and effort on your part to resolve. When the issue is difficult to duplicate or find its even more so. Please understand that a technician ALWAYS wants to find the issue because if they don't then they know we may have an unhappy customer. It also goes against their statistics as Fault Not Found or Fixed Right 1st Time, and for them they don't get paid. The only reason I mention this is to show why NOT finding an issue is the last thing we all want. Please reach out to me at my e-mail jimhamilton1958@gmail.com and I would be more than happy to get into with you and see what we can resolve and why we were not able to duplicate. Jim Hamilton General Manager

August 02, 2018

Parts Dept George was extremely helpful and patient helping me obtain some difficult documents for my vehicle that no other parts department was willing to help More

by skylineag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Liapis
Aug 22, 2018 -

Yorkdale Ford Lincoln responded

Skylineag Thank you for the review and I will pass along to George. I am sorry to hear that other places were not willing to assist but GLAD that my parts manager was able to. There is more to customer service than just selling parts and George is always willing to assist. Thank you again and safe driving. Jim Hamlton General Manager

August 01, 2018

Amazing Experience A to Z Car purchasing is a very scary experience, but with Ali guiding me through it was a breeze. He knew exactly what I wanted and never pushed anything mo More

by omarjoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Sharafeldin
Aug 22, 2018 -

Yorkdale Ford Lincoln responded

Omarjoe SCARY....is not what the buying experience is supposed to be. It can be very complicated tho as so many options and decisions for a customer to have to make and understand. Ali has GREAT people skills and truly loves his job....and it shows. Congrats on getting your DREAM car and have a great rest of the summer. Jim Hamilton General Manager

July 26, 2018

Exceptional Customer Service We had no intention of buying a car when we got to the dealership. We had another car in mind that we were thinking of purchasing but decided to stop More

by Amatos0604
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Wener
Aug 22, 2018 -

Yorkdale Ford Lincoln responded

Amatos0604 As a general manager a review like this is GREAT to read as it shows that the customer was so comfortable that they changed their minds in the buying process because they found what and where they wanted to buy. Thank you for posting this and I pass along to Gary Wener. Enjoy the new Escape, have a great rest of summer, and safe driving. Jim Hamilton General Manager

July 17, 2018

Great service! Fantastic service from Michael! He has a truly remarkable memory (remembered me from a year ago!!), went above and beyond to get me to work, and carr More

by Rayna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Taylor, Michael (driver) and Edward (driver)
Jul 20, 2018 -

Yorkdale Ford Lincoln responded

Rayna It is always great when we get a review of one of our shuttle / valet drivers. They are sometimes the unsung heroes of our service team. Michael is a GREAT ambassador for us and LOVES his job and the customer interaction. I will pass along the kind comments to him and thank you for the review. Have a great summer and safe driving. Jim Hamilton General Manager

July 16, 2018

Good customer service Have only had work done while under warranty, but was generally quickly done and had no trouble getting a free rental. Was able to schedule and co More

by Spanton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael and Mark
Jul 17, 2018 -

Yorkdale Ford Lincoln responded

Spanton Thank you for the review and the kind comments, and I am glad that all has gone easily for you when you have been in. I always aim for a 5-Star review so please feel free to let me know how we could improve your experience even more. My personal e-mail is jimhamilton1958@gmail.com Thank you again, have a great summer, and safe driving. Jim Hamilton General Manager

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