Woodstock Toyota

very very disappointing experience to say the least!!!! I had "heard" good things about this dealership so I decided to give them a try on giving me a price on a new Prius. This was in the summertime and I I had "heard" good things about this dealership so I decided to give them a try on giving me a price on a new Prius. This was in the summertime and I went into the dealership on a Saturday. I had done my homework in advance refarding the wholesale value of my trade in,etc. The owner greeted me initially and referred me to one of his sales people. After some initial chit chat, I was asked if I wanted to buy a new Toyota that day and I responded that I did if the price was right. I made it very clear to them from the onset that I wanted their best "no dicker" price. They ten proceeded to test drive my trade in and they took their sweet time getting back to me with the final price. The then insulted me by offering me $2000.00 less for my trade in than it was worth as per the black book value. All of a sudden, they gave me $2000.00 more for my trade in (which was very insulting to me as they were playing games with me and wasting my valuable time. I already had a firm quote from another toyota dealer and these guys were still almost $1000.00 too high. The owner John Hogan told me that he was the "boss/owner" of the dealership. Needless to say, I walked out of there after John and his salesman wasted two hours of my time and I went and purchased my new toyota from a very reputable toyota dealer. Don't waste your time with this dealer!!! They definitely don't deserve to have a Toyota franchise as they don't know how to treat the customer right. I will never deal with them ever again!!!! More

AWESOME! This dealership is amazing. I recently bought a car from one of their salesman Ian Olson. He was polite and knowledgable. I really appreciated that he This dealership is amazing. I recently bought a car from one of their salesman Ian Olson. He was polite and knowledgable. I really appreciated that he didn't try to push me into anything just for his own good. I'm so happy with my new car. Awesome job Ian!!!!!! More

Not a great experience! Very disappointed. Sales managers and the owner are all about maximizing the profit regardless of customer satisfaction. Be careful during the sale Very disappointed. Sales managers and the owner are all about maximizing the profit regardless of customer satisfaction. Be careful during the sale process, read your purchase agreement at least twice before signing. Service seems disorganized and lacking good quality mechanics, be ready to take your vehicle in repeatedly for the same problem. My vehicle has not been in at this dealership for more than a year now. Other than the opportunistic sales dept. and dysfunctional service dept. there is also not a lot a room to be had for any complaints you may have about sales or service. Do not argue with them, just put in a complaint with Toyota Canada Inc. and resolve it using this avenue. This dealership is lucky they're dealing with a high quality product, otherwise they would have been underwater a long time ago. More

New Toyota purchase We recently purchased a new Toyota, there were some problems with the paint. My wife went into the dealership and was told to go deal with Toyota Cana We recently purchased a new Toyota, there were some problems with the paint. My wife went into the dealership and was told to go deal with Toyota Canada. I went in hoping to have an open discussion with John Hogan the manager and owner. The last thing that I was looking for was a confrontation. He admitted that there could be a problem but his staff were to make the buyer aware of it. Funny thing was when I bought the car and spoke with John and his salesman neither said a word to me about it at the time. When I tried politely to explain my point John cut me off yelling that he was talking and that I must listen to him. He then blamed the company for the problem and from there things escalated. I have dealt with other Toyota dealerships and have been happy with their service. A few people who I work with at the factory strongly suggested I shop elsewhere because of their experiences there and sadly I didn't listen. John proceeded to yell at me about how much money he has, along with some mud slinging and finger pointing. Sadly when it comes to integrity and respect I found him to be dirt poor. The conversation became extremely heated and he didn't care who heard, I was shocked. I did tell him what I thought of him as a person and left. I really feel for his staff, to say he is a difficult rude man is an understatement. I know that Toyota makes a reputable vehicle! I would strongly suggest a different dealership. I did call Toyota Canada and explained everything, needless to say that is 20 minutes of my life that I will never get back. More

HORRIBLE SERVICE. NOT RECOMMENDED The mechanics like to do shortcuts, the customer service is awful and when there's a the manager fails to admit to it or apologize. The mechanics like to do shortcuts, the customer service is awful and when there's a the manager fails to admit to it or apologize. More

New Car Purchase Our family had a wonderful experience trading in and purchasing a new Toyota. Exceptionally friendly, professional and knowledgable staff, combined wi Our family had a wonderful experience trading in and purchasing a new Toyota. Exceptionally friendly, professional and knowledgable staff, combined with an extremely competitive price, makes it easy for our family to highly recommend Woodstock Toyota. More

My experience started out half decent when I bought my My experience started out half decent when I bought my vehicle, but I have to agree that the sales manager is someone that should never be dealing My experience started out half decent when I bought my vehicle, but I have to agree that the sales manager is someone that should never be dealing with customers, he comes across as an arrogant dick. The sales person was good ( can't remember his name and he was gone shortly after I made my purchase) Mike Berry was excellent to deal with and he price was good, but that's where the good ends. Their service department is terrible. I have had to take my vehicle in several times for warranty work, and every single time it had to go back 2 or 3 times to get the job done correctly. Adding to the problem is the fact that they do not have loaner vehicles, or even something available to rent, so every one of these times I was withoput a vehicle for the day. I didn't buy a new vehicle to have to bum rides off people all the time. I could see having to make arrangements the first time, but when it comes to two or three times, it's more than a minor inconvenience. After this and the problems I have had with this vehicle not only would I never darken their door again, but I will never again own a Toyota. More

I recently bought a 2008 used Prius from Woodstock Toyota and dealt with the owner John Hogan.I found him to be very up front and easy to deal with.All staff that I dealt with were very professional and feel and dealt with the owner John Hogan.I found him to be very up front and easy to deal with.All staff that I dealt with were very professional and feel I got a good deal. Dave Gellatly More

My visit to This dealership was a disaster! The sales guy Tom was ok at best but it all went down hill when Kevin the Sales Manager got involved. He was a complete snake, rude with a TON of crappy attitude w Tom was ok at best but it all went down hill when Kevin the Sales Manager got involved. He was a complete snake, rude with a TON of crappy attitude which was clearly an issue with this dealership as the attitude only got worse with the General manager John Hogan, who has no business dealing with people!. This guy had ZERO tact and has to be one of the rudest men I have ever had the misfortune of meeting! I am very surprised that Toyota Canada would ever let people like this represent there brand. This was hands down the worst dealership experience I have ever had the misfortune of going through! There Reputation is a very poor one, I found out the hard way just how bad it really is! BUYERS BEWARE!!!!! STAY AS FAR FROM THIS DEALER AS YOU CAN!!!! More