Woodgrove Chrysler

We have been a part of the Woodgrove Chrysler family for about 5-7 years now. We have had our vehicles serviced right at the dealership and they have always been very efficient and helpful. They always unde about 5-7 years now. We have had our vehicles serviced right at the dealership and they have always been very efficient and helpful. They always understood what I was asking for, and they always go out of their way to make sure that we are fully accommodated. More

Team was wonderful resolving my issue, without doubt will come back and recommend them to family and friends! come back and recommend them to family and friends! More

I just recently purchased a new to me 2019 ram 3500 the truck was recently traded in and had a few issues,I went over the truck they agreed to fix everything to my satisfaction I’m pretty fussy and I also truck was recently traded in and had a few issues,I went over the truck they agreed to fix everything to my satisfaction I’m pretty fussy and I also received a fair trade in value on my old vehicle. Mike,Evan and Ben were very accommodating and a pleasure to deal with. Thanks again guys! More

I want to thank Mark Allen & Blaine & staff for taking time to help me look into options at Woodgrove Chrysler. Mark is an awesome sales consultant to work with, he is professional/friendly, answered all time to help me look into options at Woodgrove Chrysler. Mark is an awesome sales consultant to work with, he is professional/friendly, answered all of my questions, and made me comfortable & is someone I feel I can fully trust when making big decisions. The entire team value their customers and go above and beyond to make sure their clients end up in the right vehicle for them! I cannot thank everyone enough for making sure that they had my best interest in mind. Haley More

Friendly, knowledgeable, goes above and beyond to help you with your needs. Would highly recommend this dealership. you with your needs. Would highly recommend this dealership. More

the lady with Chrysler was great - she let me know what my truck was worth and it was worth more than I owed and now I have a new truck with lower payments! Love this dealership my truck was worth and it was worth more than I owed and now I have a new truck with lower payments! Love this dealership More

Friendly, knowledgeable and very helpful staff! Left driving a cherry red 2022 Wrangler Rubican! It’s a diesel which is perfect with gas prices being what they are!!! Amanda you as amazing! Would d Left driving a cherry red 2022 Wrangler Rubican! It’s a diesel which is perfect with gas prices being what they are!!! Amanda you as amazing! Would definitely recommend! Thanks Amanda!!! More

I had great experience dealing with a girl from Chrysler Canada, she's was very helpful in whole processs ,thanks Canada, she's was very helpful in whole processs ,thanks More

Adrienne was an absolute pleasure to deal with. She called me and was very upfront with what she could do for me. I've purchased several vehicles over the years and this transaction was by far the She called me and was very upfront with what she could do for me. I've purchased several vehicles over the years and this transaction was by far the best one! Thank you Adrienne!!! More

We have purchased two vehicles from Woodgrove Chrysler. We traded the first for the one we have now, purchased new in 2019. It is a perfectly fine vehicle, besides both key fobs dying within the first year We traded the first for the one we have now, purchased new in 2019. It is a perfectly fine vehicle, besides both key fobs dying within the first year, now we just manually unlock the vehicle. No biggie. Yesterday, May 9, 2022, I get a call from a sales person looking for used vehicles to buy, and wants us to trade ours in for something newer. Unfortunately, she made many false promises and empty guarantees about being able to wave an income check, (as I was upfront and told her we are moving provinces in the next month and do not have jobs, just substantial savings, and rather poor credit that we are working hard to rebuild), no mention of a credit check being required just asked if I knew my score, and promised again that this was a guaranteed approval, just may not be for a super high amount, but would be absolutely no problem. She even confirmed with her financial director that they would absolutely for sure be able to wave this income verification step. So we agreed to give it a go. Almost 24 hours later, I get a ding on my credit score for a credit inquiry, so I reach out as ask how it's going as I haven't heard back and usually sales people are relentless. She tells me turns out she was wrong, and was not able to wave the income check, but then asks for my partners information to try on his name. Initially, I gave it, but after discussing we decided to say no and asked for our information to be wiped from their system and no further contact made, we had been down this road with Canada Drives and two other dealerships who made the same empty guarantees and false promises of everything being easy and peachy keen. She immediately calls me, and then when I don't answer, hoping she gets the point, sends me a text about knowing what it's like to have credit issues, and assures me yet again that their "finance director is one of the best in the industry" and he's working hard to get this done, we just have to try other avenues first. She swears that they are in no way leading us on or trying to pull our strings but are genuinely working to "fix our situation" and to reduce our cost of driving. Which funny enough was never the point. We did not reach out to her, she contacted us. We are perfectly comfortable in our "situation", and have taken steps to improve ourselves as we go. We found it quite insulting and disrespectful that she made it sound like they were doing us a favor, as if we should be grateful for them coming to our rescue to "fix" everything when it was her who made first contact, not us. She must have forgot that it was she herself who wanted our vehicle, and it was her who offered to purchase it, it was her who guaranteed no income verification, and it was her that promised we would easily get into something else for sure. She promised to get a preapproval, and then we'd have our pick of vehicles from there based on the price point of approval. I advised again we were not interested and recommended that using the phrasing of it being no problem and guaranteeing there will be no need for income verification, that they can absolutely bypass that and work around it, should be avoided if they cannot in fact do what was promised. Setting realistic expectations, and all that. I got a single thumbs up emoji in reply. I sent my concerns to the general manager of the dealership in hopes coaching can be provided to the sales team, so other customers aren't put in the same boat. I understand that their sole job is to land the sale, and that sales persons have a stereotype of being deceitful. But I have enough hope in people that they can do and be better than their stereotypes, Adrienne is not above everyone else nor is she exempt from the standards to which they are held. Unfortunately, as of right now, I cannot in good conscience recommend the sales person, Adrienne, however, the dealership itself should not suffer due to one persons actions, as their general manager and other staff are kind, truthful, and helpful. ***UPDATE: Blaine Roque, the general manager of the dealership, called to discuss the situation and what happened. After speaking with him I can confidently change my rating to a more positive one, as the experience of talking with him, and his genuine and honest response and apology, was so refreshing and positive it greatly overshadowed the less than stellar previous experience. Thank you, Blaine! We appreciate you! More