Woodgrove Chrysler

This scam dealership scammed my son into signing papers for warranties, the used vehicle was about 25k , they added 20k worth of 'warranties' including a 5k 'key fob replacement" warranty. When he got h for warranties, the used vehicle was about 25k , they added 20k worth of 'warranties' including a 5k 'key fob replacement" warranty. When he got home he realized he was financing 46k not 25k, dealership said they would cancel the warranties, so far the CIBC loan does not indicate reimbursement.of the warranty amount. DO NOT BUY FROM THIS SCAM DEALERSHIP. THEY ARE BORDERLINE CRIMINALS. More

Bought a brand new Grand Wagoneer Series 3 there. The whole experience was a stressful nightmare. Quite dishonest. To top it off the vehicle has had serious issues since I drove it off the lot. I tex The whole experience was a stressful nightmare. Quite dishonest. To top it off the vehicle has had serious issues since I drove it off the lot. I texted about the issues and was met with silence. The vehicle isn’t even safe to drive. Thankfully Comox Valley Dodge has been absolutely amazing as always and are working hard to try and resolve the issues with the vehicle. More

My experience so far has been a wonderful experience. Everyone from reception to sales manager has been a pleasure. In particular Daniel Guimond was exceptional. Not the pushy car salesman that we have a Everyone from reception to sales manager has been a pleasure. In particular Daniel Guimond was exceptional. Not the pushy car salesman that we have all dealt with. Thank you Daniel. Also a big shout out to Ben and Josh who made the experience even better. Thank you Woodgrove Chrysler. More

My husband and I will forever bring our Jeep Cherokee into Servicing here. We had it towed from Lake Cowichan due to a Insurance Claim and the service team, specifically Darren was phenomenal to work wit into Servicing here. We had it towed from Lake Cowichan due to a Insurance Claim and the service team, specifically Darren was phenomenal to work with. I cant come to give 5 stars only because of Sales...my husband was inquiring about a vehicle and said he wanted new. The sales kid (yes kid) kept trying to push for a pre-owned vehicle. Hubby said no, the sales kid said that is all we would get approved for. VERY WRONG. Stay away from the sales dept, but service is fabulous. More

A couple years ago I bought a brand new ram 3500 pick up truck and I was very happy with the dealership and I was very pleased with sales, parts and service…. the whole enchilada. Since that time the dealer truck and I was very happy with the dealership and I was very pleased with sales, parts and service…. the whole enchilada. Since that time the dealership has changed ownership and I have noticed a decline in service and just overall satisfaction of the dealership. Now like a neurotic ex girlfriend they keep calling and texting you asking you to review their performance and you opt out of the service and you still get the crazy ex trying to tell you to do a stupid survey I’m sick of it I’m done I want out of the relationship do I need to get a restraining order More

Do not trust your vehicle to the service department at this dealer. Was told I had to leave my truck with them for 3days to await parts. During this time my trailer hitch went missing while in their posse this dealer. Was told I had to leave my truck with them for 3days to await parts. During this time my trailer hitch went missing while in their possession. They refuse to help replace ot and badcally said even though it was in there possession it was like leaving it in the Walmart parking lot and they are not responsible. Even though they said in there photos of my truck you can see the hit h was on the truck when they received it More

Bought my 2023 Jeep Gladiator yesterday, I Love It! The staff are knowledgeable, friendly and courteous. Two thumbs up for this team of great people. I highly recommend your next purchase be with Wo The staff are knowledgeable, friendly and courteous. Two thumbs up for this team of great people. I highly recommend your next purchase be with Woodgrove Chrysler Dodge, Jeep and Ram. Thank you Dan! More

If you are looking for a dealership team that goes above and beyond, you will find them at Woodgrove Chrysler. I was passing through Nanaimo when my car broke down. I walked along the highway looking for and beyond, you will find them at Woodgrove Chrysler. I was passing through Nanaimo when my car broke down. I walked along the highway looking for someone who could help me and saw Woodgrove Chysler so I asked a salesman if there was someone who might help me. He introduced me to Joe in the Service Dept who got my car going again and even advised me of what I needed to do to fix another problem he noticed. Every person I met...Rheal, JC, Joe and the salesperson were clearly service oriented and professional. I cannot thank them enough for helping me to get on my way and home safely. THE BEST !!! More

Got a brand new Grand Cherokee L! Extremely knowledgeable and friendly staff that helped me through every step of the way! Tom and Evan were incredibly helpful and made the whole proc Extremely knowledgeable and friendly staff that helped me through every step of the way! Tom and Evan were incredibly helpful and made the whole process quick and painful! They had the whole process including delivery to Alberta completed in two days! Way better prices here than stores close to me so I give them a 10/10 and would definitely recommend! More

Brought my truck in for warranty work. Never been here before. Initial greeting and check in was pleasant. Picked up my truck later that day, (never received a call that I could, just show Never been here before. Initial greeting and check in was pleasant. Picked up my truck later that day, (never received a call that I could, just showed up 7hrs after dropping off), and there was a fresh scratch. I brought it to the attention tonight of the advisor, his reply, "wasn't here long enough to get scratched". When I dropped my truck off, I pointed out the few blemishes caused from driving 4300kms, (brand new $85k Ram). We gave it a good going over, truck was detailed, freshly waxed. When I picked up, they brought it over to detail and had the scratch buffed out. Brought my truck home and parked it in my shop. Used my truck following day, then parked for another 3 days until my truck went in for the actual repair. The advisor knew not to wash it, (still detailed). Picked up my truck another 7hrs later. As I walked up to my truck, I stopped. 20ft away and I see a hideous dent. Small, but dimpled making it very noticeable. I went to advise the advisor, he came and looked and said, "all we did is the repair, I can't even see it". I wanted to lose my xxxx. I just asked for the paperwork, the key, and the number to their paintless dent removal guy they use, as I have to get it addressed as my trucks mint, and I don't want a dent on it that I had nothing to do with. Absolutely no attempt to resolve by this dealer. As I sit here and write this review, sitting in their parking lot, I look around and fear what other customers vehicles have damage with zero accountability from Woodgrove Chrysler. Because their reasoning is, "wasn't here long enough to get dented or scratched". Advice to the public, check over your vehicles thoroughly. This warranty repair is actually costing me. I'll be reaching out to Chrysler Canada, and will be posting pictures and my 2 poor experiences. On the bright side, reach out to Mike at DentX for your dings from Woodgrove Chrysler!! He'll make things right. See pics of scratch and dent, (distortion at front bumper of white car seen is mirror finish that advisor states he can't see). More