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Wolfe GMC Buick - Service Center

Edmonton, AB

4.5
442 Reviews

442 Reviews of Wolfe GMC Buick - Service Center

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July 03, 2016

Bad workmanship went in to get warranty on a new create engine. too over three weeks to get my truck back. lots of wires not routed in the right place some wires were More

by Cam Ayliffe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sue Cameron
Jul 15, 2016 -

Wolfe GMC Buick responded

Dear Mr. Ayliffe: Firstly I want to thank-you for posting your review on Dealer Rater as the management team here at Western may not have ever known of the situation we caused. We take a tremendous amount of pride in all we do for our customers, as demonstrated by the hundreds of very positive reviews you read on Dealer Rater for Western GMC Buick. Our management team along with myself read each and every returned survey as we work towards ensuring our customers have the very best sales and service experience. Secondly, I am so sorry for this totally unnecessary and unfortunate situation that we alone, created. I am embarrassed with the lack of quality workmanship we provided to you during the initial repair. Upon receiving your survey we took immediate steps to contact you and have your vehicle returned to us for inspection. What we found was totally out of character for the quality of work we provide. You and anyone else reading this reply can be assured that we have taken steps within our shop to ensure this lack of quality work will never happen again. I want to thank you for your patience in allowing us to properly complete the installation of your engine. I understand that our shop foreman, Gerry Frigon was closely involved in all the steps taken and that your vehicle is back in service with you. Again Mr. Ayliffe; I am so sorry for this inconvenience and truly thankful that you allowed us the opportunity to “put it right”. Doug Airey General Manager.

June 30, 2016

Very Helpful. Rebecca was awesome. She was very honest and helpful in my vehicle purchase experience. Rene is always helpful and goes the extra mile in service. More

by robin987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chantal Geddes, Rebecca Gottfried
June 30, 2016

Don't go anywhere else! Best service by far! Never feel pressured to do anything. Am always taken care of. Love the "family" feel of this dealership. More

by Newf25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cindy Smith
June 29, 2016

Amazing service!!!!!! I brought my 2012 Buick Enclave in for service. They pointed out that with 151000 km I should get a thorough inspection because the 160000 km warrant More

by Buick guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, shuttle driver, Cindy Smith
June 29, 2016

Service with a Smile !! Renée provides a great service experience and has the smile to back it up !! My Acadia will be coming into service for many years to come !! More

by Shawn Simms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2016

Prompt, Courteous and Quality Service I purchased a GMC Pick-up from Western GMC in January of 2016 and I have been impressed with the level of service provided. The service department More

by PaulHunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Smith, Kourtney Egan
May 24, 2016

Great Service Renee Neudorf in service was very friendly, knowledgable, efficient and professional. She kept me informed on the problems they found with my vehic More

by Debby G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2016

Good communication Was in for a warranty issue as well as an out of warranty backup camera problem. Shuttle took me home (and back at completion). Craig the driver was More

by Whaler1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig thatcher, Cindy Smith
May 14, 2016

Great service Cindy was great she kept me informed all the way so I knew what time my car was ready. Very friendly and professional service every time I bring the c More

by acadiabob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Smith
May 08, 2016

Fleet service is outstanding!! Sheri-Ann is absolutely fabulous. She is very professional and looked after my needs in an efficient and timely manner. She also kept me well informed More

by Rob Armstrong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheri-Ann
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