Wolfe Cadillac - Edmonton

I've been doing business with the Wolfe family dealership for a long time and over the years every aspect as been sensational. However, in more recent times visiting the service department has been a little for a long time and over the years every aspect as been sensational. However, in more recent times visiting the service department has been a little underwhelming, to make it clear, the people I've dealt with have been amazing but the practices have me questioning if I'll buy another vehicle here. I used to be able to work things out so that my service repair bill was kept at a minimum and always felt a peace of mind about my visit. Now, it's quite apparent that profit comes first, had my car in for a repair that required diagnosis, the intial diagnosis went fine but more diagnosis was required and their plan included multiple hours of diagnosing which I thought was unnecassary, did a bit of looking/researching to discover the reason my car was doing what it was doing, was a common issue with this car and the technicians should have had a GM list of common issues to check first but they didn't, I required a part which I was promised to be 4-6 days, 10 days later I had to call the service department to get this going to completion. In previous days, I would have been charged labor according to what was used, so for example if it only took 3 hours, I will billed for 3 hours, but on this visit I was charged book time for aspect of the repair which inflated the bill by a large sum. I also noted the parts they used and most parts were above GM Parts Canada retail prices. Air filters, for example, they want $80 for air filter and $80 for a cabin air filter, on GM parts website, the normal MSRP was about $40 for both but they were also on sale, so they are not passing the saving onto their customers. It's my understanding the service manager has changed recently, perhaps this is what's behind this practice. But because of this, I went from certain to buying a vehicle from them to at most 50/50. Everything else is still quite exceptional, very clean and open space to wait for your vehicle or shop for one, people are kind and courteous, it's just this latest change in business practice that I can only give them a mediocre score of 3 stars, I've also observed the change in others' reviews after the 2023 awards have had more less favorable reviews. More

First of all Mikko was excellent Sales person Dileep in the finance, excellent, quick and easy done right Sangeeta, Delivery Coordinator perfectly done went through everything and answered all questio in the finance, excellent, quick and easy done right Sangeeta, Delivery Coordinator perfectly done went through everything and answered all questions and more Thx to all More

I recently purchased the 2024 xt4 p/l package. Randy Achty was my sales associate. Very classy and professional. He worked hard to earn my business. I would recommend him to anyone looking to u Randy Achty was my sales associate. Very classy and professional. He worked hard to earn my business. I would recommend him to anyone looking to upgrade their ride. More

We had an excellent sales experience at this dealership and are sales person Cadillac Carly was very easy to deal with and accommodating. I would recommend anyone to shop there. and are sales person Cadillac Carly was very easy to deal with and accommodating. I would recommend anyone to shop there. More

Service was horrible, communication was a joke, Service rep (Gary Hunt) was not helpfull And did not communicate and was very hard to contact, And too too it off they lost my car at one of there sister de rep (Gary Hunt) was not helpfull And did not communicate and was very hard to contact, And too too it off they lost my car at one of there sister dealerships, My advice is run from these guys . More

great service amazing sales person Very knowable about the vehicle I purchased I would recommend Shane and the dealership to anyone looking for a new vehicle the vehicle I purchased I would recommend Shane and the dealership to anyone looking for a new vehicle More

Igor, our salesperson, went far beyond any requirements &/or expectations! We are thrilled w/our escalade that Igor CHOOSE for us. We cannot say enough about our Igor being an invaluable sales representa &/or expectations! We are thrilled w/our escalade that Igor CHOOSE for us. We cannot say enough about our Igor being an invaluable sales representative that not only met our needs but better knew what was right for us more than we did ourselves. Wolfe Cadillac's reception, and waiting, area is ultra modern and inviting. All the staff that we have encountered, to date, have been very accommodating. We will be referring anyone that we can to Igor. We love our new baby escalade! More

Nancy and Mitchell were absolutely amazing to deal with. Highly recommend. I was completely satisfied with my service. Highly recommend. I was completely satisfied with my service. More

These guys are scam artists. I had an order placed for a new Escalade. They accepted my deposit and I was waiting for an allocation. When one finally came, they called me to pick I had an order placed for a new Escalade. They accepted my deposit and I was waiting for an allocation. When one finally came, they called me to pick my options and get my order placed. Only then did they tell me they wanted $25,000 above MSRP, plus mandatory ceramic coating and paint protection, so $30,000 over MSRP on a factory order. I did not want to pay this so I lost my place in line and ultimately my Escalade. Jason the GM had no sympathy, just a take it or leave it mentality. Had they told me 9 months ago they were going to do this, I could have had my order placed with a different dealership. I’m so disappointed with Cadillac and Wolfe I just sold my existing 21’ Escalade and will likely never own another Cadillac. Funny part is they made fun of Don Wheatons for selling above MSRP when I placed my original order and said they are family run and would never rip another off like that. But when it comes time for my order they did it to me and I’ve heard many others as well More