Windsor Chrysler

Very friendly and good service and very informative. Explained all options and assisted with helping with best finance and pricing. Explained all options and assisted with helping with best finance and pricing. More

Just upgraded our jeep. If your looking call jim Papa. He is amazing. Kind, friendly, very professional. He will help you get in a new vehicle is amazing. Kind, friendly, very professional. He will help you get in a new vehicle More

Service Departament Scammers yesterday Oct 7 2019 took my car to get repair my car car heat surprise the want to change everything and charge $2882. I said NO ,,,took my car to an yesterday Oct 7 2019 took my car to get repair my car car heat surprise the want to change everything and charge $2882. I said NO ,,,took my car to another , Shop and spend just $244.46 BIG DIFFERENCE I believe they need to stop doing those kind the bussines More

Amazing service I just picked my Jeep up yesterday. What an experience. In the last 6 years I have purchased and traded 9 vehicles and this experience has been by fa I just picked my Jeep up yesterday. What an experience. In the last 6 years I have purchased and traded 9 vehicles and this experience has been by far the best. Dan was so amazing, I told him what I wanted and the amount for my payment and in less then 2 hours we had a deal. Dan had my Jeep ready in 24 hours to take home. If that’s not service I don’t know what is. From the time I walked in till the time I left I I felt stress free and really enjoyed purchasing my vehicle. Thanks Windsor Chrysler and thanks Dan for everything. :):) More

Truly went the extra mile, gained a customer for life. ;) I have been going to Windsor Chrysler for the regular service on our family's Jeeps, most of which were originally purchased at Motor City Chrysler. ( I have been going to Windsor Chrysler for the regular service on our family's Jeeps, most of which were originally purchased at Motor City Chrysler. (If you're curious about why we will NEVER deal with Motor City again you can read my review there) Always received top notch service at Windsor Chrysler. Recently we had purchased a used 2015 Grand Cherokee Summit Diesel from Finch Chrysler in London as there were no low km diesels available locally. Having heard about the exceptional fuel economy, thought I'd try a diesel. Well I had it for one week when the check engine light came on with a diesel exhaust fluid (DEF) warning. First I called Finch Chrysler, they said its probably nothing call your local dealer. I called Windsor Chrysler and received an appointment that week. Once it was in the shop, they stated they would have to clear the codes and do a drive test to evaluate the problem with the DEF system. They were able to shuttle me to the rental car site and set me up with a rental G.C. while mine was being serviced. The service department was fantastic at keeping me updated on their findings. It turned out there was a major problem with the wiring harness as someone had tried to repair it previously and had butchered the factory harness. After a period of time in the shop and starting to question the future reliability of the diesel I decided to talk to the sales department about possibly trading it back in and getting a new (trouble free) version of the Grand Cherokee with a much more reliable gasoline motor. I had been in the rental a couple weeks. It was a base model Laredo with a 3.6L and I found myself quite pleased with the fuel economy and really enjoying it. So I read some reviews and compared the G.C. models available online to figure out what I really wanted. I was introduced to Jim Papa and he became our sales rep. I explained my situation and told him I would like trade in our diesel which was currently in the service shop for a new 2019 Grand Cherokee Limited X. He worked out a deal for us which was more than fair, more than I would have expected, and gained a new customer for life in the process. Jim was easy to deal with, answered all our questions and stayed in contact throughout the deal. Truly went the extra mile! I couldn't have been happier with everyone involved. From the service I've always received here, to the deal Jim was able to put together for us, to the peace of mind of having a reliable new family vehicle. Kudos to Windsor Chrysler. They could have easily taken advantage of the situation of having a customer with a broken down vehicle and lowballed the trade in. Instead they stepped up and gave us top dollar on the trade. Repaired our trade in vehicle properly with a brand new wiring harness from front to back not a hack job like the other dealership. And worked hard to get us into a vehicle we'd be comfortable with for years to come. I would not hesitate to HIGHLY recommend Jim Papa and Windsor Chrysler to anyone in the market for a new car! Thank You All! More

Very Poor Customer Service Scheduled a test drive on a $40,000 car. Set it for 5:30P.M and was told that they would be ready and waiting. Got there and was told to wait, another Scheduled a test drive on a $40,000 car. Set it for 5:30P.M and was told that they would be ready and waiting. Got there and was told to wait, another customer walked in and then he just started helping the other guy. Sat there for 20 minutes then left. No calls/emails from anyone. They don’t care about anyone apparently. Thanks Jeff from Windsor Chrysler! More

Accommodating by randi lynn We found randi lynn very accommodating and addresses any of our concerns. With regards to the financing man Bill ...we found him a little fast paced We found randi lynn very accommodating and addresses any of our concerns. With regards to the financing man Bill ...we found him a little fast paced and pushing. Honestly was a pleasant experience until we felt like we were going through an assembly line with Bill and left not fully understanding what we were signing and when payment start ect. This step needs to be taken a little slower with more clarity. Still making the customer feel like they made a great purchase and were valued customers. More

Well taken care of Jarrod has been great to work with! He responds quickly and actively searches to find you exactly what you're working for. We've bought our last three Jarrod has been great to work with! He responds quickly and actively searches to find you exactly what you're working for. We've bought our last three vehicles from him and the next ones will be too! More

Service department The staff were very helpful and friendly. I was given a full explanation of what was required and the possible expenses and my options in a clear and The staff were very helpful and friendly. I was given a full explanation of what was required and the possible expenses and my options in a clear and concise way that I could understand. The service was quick and efficient. More

Worst service ever! My car needed new tires so we were given 3 options by the service department. After considering the pros and the "out the door" prices we made our dec My car needed new tires so we were given 3 options by the service department. After considering the pros and the "out the door" prices we made our decision. Went to pick up the vehicle only to get an invoice for $200 more then what we were told. So much for the price that knowledgeable service lady gave us. More