Wilson Niblett Motors - Service Centre

Customer service! The challenge here is that ownership drives the behaviour. Bought a truck. Told the sales person I never owned any GM product prior. I had over 20 aut The challenge here is that ownership drives the behaviour. Bought a truck. Told the sales person I never owned any GM product prior. I had over 20 automobiles prior. He laughed a lot, seeming to be 'warm'. When the sale was done and time for delivery, the guy did not even give me the plates from my trade. He showed me how to connect bluetooth and in 5 minutes he left. I literally had to figure out where the controls were, over time. At other competitors the sales people spend a good half hour educating you about the vehicle. He had the nerve to ask me for excellent reviews from GM questionaire. I didn't want to take away income (food from his table), from the guy so when the review came I simply checked all the "A" boxes against the facts of what occurred. 2 years on, GM sponsored 4 free oil changes. The last one, I called to make an appointment. The young lady said it expired 6 weeks ago. Here's the rub...The service desk clerk told me on my previous visit that a few weeks late or early for my visit was not going to make a difference. The mileage on the truck is 21,300kms, after 2YEARS! And yet they deny me the oil change on the statement that it 'expired'...like milk or yogurt does. So they lose my business and that of my friends and associates, business and personal over an oil change! I will not label them as 'anything'. I will leave you the reader to form your own conclusions and decide whether you want to do business with an operation like this. The names in service identified, are the people who communicated with me through email or phone. As I mentioned above, they're only doing their jobs. I do not hold them personally responsible. Their paycheques depend on doing what they're told. More

Excellent Service Experience We recently had our Yukon XL serviced at Wilson Niblett, and had a great experience working with Shirley. The truck is almost ten years old, but we a We recently had our Yukon XL serviced at Wilson Niblett, and had a great experience working with Shirley. The truck is almost ten years old, but we are the original owners and keep it in excellent condition. Not just anyone gets to work on this truck! After purchasing a new camaro from the dealership in March (Thank you Ian!), which was a smooth and supportive experience in and of itself, we decided to bring our truck in for service after a recent brake concern arose. It was the second visit for our Yukon at this Dealer, and we are truly pleased with the outcomes. Shirley understands just how particular I am about our vehicles, and that quality of work is paramount for us to build trust. I am a tough customer to please, and yet for the second time, she has done just that. Last year, what turned out to be a worn right front wheel bearing had eluded another Dealer, and also a very reputable independent shop, despite spending large sums of money trying to fix the symptoms. The faint noise remained, despite the other repair attempts, and I was starting to feel that a solution was never going to be found. Once at Wilson Niblett, Shirley listened to my concerns....I mean truly listened.... to how I described the hard to hear noise, and when it was made worse. Within hours, the proper repair was made to the correct wheel bearing and noise was finally gone! In our most recent visit, we were treated with respect and care once again. The needed work was done well, on budget, and within the time quoted. My recommendation would be to give this Dealer a chance to bring their expertise and capabilities to bear on your automotive service issue. I am very happy with how they resolved our truck's problems, and they have earned our future business by demonstrating honesty, integrity, expertise, and customer care. More

Terrible service My 19-year-old son went to service his vehicle and was taken advantage of and when I spoke to the assistant service manager she was verbally rude and My 19-year-old son went to service his vehicle and was taken advantage of and when I spoke to the assistant service manager she was verbally rude and abusive towards me. One complaint to the service manager he was not any better. I would highly recommend that nobody go to get their vehicle serviced at the dealership unless you want to get taken advantage of! More

Outstanding Service From Mr. Marisi and Service Cashier I personally had gone in to fix my tail light. Sagi in the drive thru helped me open my trunk (that has not opened in 6 months) and helped me change i I personally had gone in to fix my tail light. Sagi in the drive thru helped me open my trunk (that has not opened in 6 months) and helped me change it quick and fast. His way with customers is fabulous and the way he tries to help his customers anyway he can is perfect ! More

A1 Service ! My overall opinion of car dealerships has changed significantly thanks to the amazing service I received from Benjy Hall ! She was extremely attentive My overall opinion of car dealerships has changed significantly thanks to the amazing service I received from Benjy Hall ! She was extremely attentive to my concerns and took the time to listen and explain everything in detail. More

Benjy rocked!! Benjy went out of her way to help me. There was a back log of clients at the time and I just needed to change my tires over. I was informed they were Benjy went out of her way to help me. There was a back log of clients at the time and I just needed to change my tires over. I was informed they were extremely busy and it coud be a few hours. I explained that I couldn't leave my car for that long. It was my birthday and had family planning a dinner so I need to get it done soon. Benjy said give me a few minutes and yes she found a way to accommodate me. I was on my way in 45 minutes! Been managing in the service industry for 35 years and I appreciate great service. Thanks so much Benjy!!! More

Corvette mishap Thank you so much Sagi for taking care of me. I was at your dealerships mercy after the accident and you guys really took care of things. Car looks Thank you so much Sagi for taking care of me. I was at your dealerships mercy after the accident and you guys really took care of things. Car looks great, invoice was less than estimated and I got some great fast track dollars to boot! You guys are the best! More