Wilson Niblett Motors - Service Centre

DISHONEST AND UNPROFESSIONAL behavior in Wilson-Niblett Motors – General Motors Service Department in Richmond Hill. Episode 1 - Spring 2024. Services were provided to my vehicle in Spring 2024 by the S Motors – General Motors Service Department in Richmond Hill. Episode 1 - Spring 2024. Services were provided to my vehicle in Spring 2024 by the Service Adviser RICCO RODRIGUEZ, including: 1) Checking wheel alignment 2) Changing winter tires - According to Ricco wheel alignment was absolutely necessary and I’ve agreed. When I came to pick the car, Ricco had assured me that the alignment was done. When I asked for the chart of computer diagnostics of the alignment angles, he has assured me that it’s in the car, but it was nowhere to be found. When I’ve mentioned that, Ricco had to admit that that job was NOT done. - Wheel replacement: Wheel rotation / installation was wrong had to be redone. It was very upsetting, but I thought it was not typical, so I’ve decided not to write a review. Unfortunately, I was wrong. Episode 2 - November 2024. This November I needed more services from Wilson-Niblett Motors – General Motors Richmond Hill Service Department, such as: 1) Replace summer tires; 2) Figure out what’s causing the noise in the rear of the car. - I’ve asked about the total price for changing tires and was told $85 +tax I was billed $10 more, as Ricco added “gloves, acetylene, cleaner”, though he had never mentioned that customers pay extra for worker’s gloves and for the solvent. At the same time Ricco didn't even set the correct tire pressure! - As for the noise diagnostics: Ricco had never mentioned the price for this service, he just added another $95 to the bill. However, I doubt Ricco’s conclusion that the steering column is the source of the noise, as the noise is clearly coming from the back or from the center of the car. That’s why I can find only 2 words to describe Ricco’s performance: DISHONEST AND UNPROFESSIONAL More

Kristyna Davis is the type of service advisor a customer wants to work with. She provides clear, understandable information on your vechicle and offers guidance on what if any activity should be completed. wants to work with. She provides clear, understandable information on your vechicle and offers guidance on what if any activity should be completed. She is also excellent in communication and very knowledgeable about the business. More

I have been going to Wilson Niblett for car servicing for more than two years now and every time, I get just amazing service. I typically deal with Krystyna. she is just awesome, extremely helpful and profes more than two years now and every time, I get just amazing service. I typically deal with Krystyna. she is just awesome, extremely helpful and professional. Keep up the great work guys. More

Krystyna Davis is an outstanding employee as she helped me out once again with some pricing and parts in order to assist me in some repair work for my Silverado that was performed at Wilson Niblett today. me out once again with some pricing and parts in order to assist me in some repair work for my Silverado that was performed at Wilson Niblett today. Paul Sands Unionville More

Two thumbs up for a great visit I have experienced recently from the service advisor Krystyna Davis. In May, 2021, my car was took in to the Wilson Niblett for a regular maintenance and as well to s recently from the service advisor Krystyna Davis. In May, 2021, my car was took in to the Wilson Niblett for a regular maintenance and as well to swap winter tires to regular tires. Krystyna reminded me that my wind shield blades need to be replaced and this brought up my recollection that the blades were back ordered at Wilson Niblett since November 2020. Long story short, Krystyna was able to resolve this back ordered situation very professionally and patiently. Kudos to her! A valuable employee in Wilson Niblett Motors. More

As long time customer of Wilson Niblett, I have to say thank you for the great customer service from the Service Manager Shirley Elliott and Service Advisor Krystyna Davis, two really great ladies It w thank you for the great customer service from the Service Manager Shirley Elliott and Service Advisor Krystyna Davis, two really great ladies It was a pleasure once again today, as they kept me informed on my service all morning while I waited and they also paid close attention to the Covid regulations around the shop and all customers Krystyna also advised me on some recommendations for my vehicle with the amount of mileage to date as well as performance service updates for the engine and general maintenance upkeep on the vehicle to help the overall longevity of the engine and drive train down the road Shirley Elliott the Service Manager also asked how things were going while I waited in the showroom during the morning hours and always has an open door policy to everyone Great work Paul Sands More

We could go to another dealership (we live 1 hour away), but no way, Shirley is the reason we keep coming back. She's awesome! but no way, Shirley is the reason we keep coming back. She's awesome! More

From the very first visit to the dealership Shirly would From the very first visit to the dealership Shirly would go above and beyond to make sure her customers were well looked after, While going over wha From the very first visit to the dealership Shirly would go above and beyond to make sure her customers were well looked after, While going over what was wrong with my vehicle and how long it would take I mentioned to Shirley my wife was having medical issues and I needed to be as quick as possible. Shirley said leave your car with me and she arranged a car rental on the spot and had the company pick me up at the dealership with in mins....I was out the door in no time and on my way home. I have recieved that kind of service and attention every visit since and wouldnt think of going any where else. Top notch people and service with Shirley being at the top of the list. More

After Sales Service Since I purchased this vehicle only few times visited, from day one I found the worst service from this dealership and stop visiting them any more. Since I purchased this vehicle only few times visited, from day one I found the worst service from this dealership and stop visiting them any more. More