Wilson Niblett Motors

Good experience Car running well after service, knocking noice gone, feel safe in the car, pleasant knowledgeable staff, as a small business owner, companion driver f Car running well after service, knocking noice gone, feel safe in the car, pleasant knowledgeable staff, as a small business owner, companion driver for. Seniors, in York Region, was given a generous discount on parts and labour More

Great honest Service inside, not so much at CarStar. My review unfortunatley will have to be bitter sweet. I really had an awesome experience in the dealership haveing my summer/winter tire swapped. Stev My review unfortunatley will have to be bitter sweet. I really had an awesome experience in the dealership haveing my summer/winter tire swapped. Steve Cunnigham has absolutley amazing top notch Customer service. Ive known Steve for 15 years and he has always given me outstanding Customer Service. Coleen at the Customer service counter has an amazing attitude and really knows how to make a Customer feel welcome and invited, The mechanic Jason, who worked on my vehicle also had a very helthy attitude and was very pleasent to work with. Jason also took the time to give some sound advise regarding the tire nuts rusting. Hi suggestion was to purchase caps that go over top of the nuts preventing the salt and ice from penetrating. This experience of course would have earned the dealership a 4 Star rating. However, my experience did not stop there becasue I was about to pay a visit to the CarStar body shop also owned by WIlson Niblet right next door. I was curious to find out how much it would cost to have my winter rims painted. I thought perfect time, perfect place. I have the rims in the back of my truck so the salesman would be able to see them. The gentleman at CarStar came out had a look and said that there will have to be some sanding due to the rust spots and the tires will have to be removed off the rims in order to do the job properly. I said okay no problem. How much for all for to be painted black? He continued to say that there was labour involved. I said I understand that. How much? My perception ( the Customer's perception is your reality) was that he wasn't interested in this small job and made me feel as if I didn't count and that even though I was and have been a Customer at that specific CarStar in the past, that this job wasn't good enough. He even gave me the name of a body shop down the street that may do it for less. His quote was $1,300.00 for four rims. Thats more than I paid for BRAND NEW SNOW TIRES AND RIMS. Unfortunatley, this person left me unhappy and unsatisfied as a customer. More

Worst customer service ever! Waited 2 hours to change a light bulb, mechanics are all butchers service advisors have no more than a grade 3 education, they ruind my trim on my tru Waited 2 hours to change a light bulb, mechanics are all butchers service advisors have no more than a grade 3 education, they ruind my trim on my truck, will NEVeR go back. Stay away! More

Service was dishonest - unnecessary repairs Over several months this dealer damaged the wheels where the wheel studs broke off, claimed I had a transmission line oil leak, when I checked there w Over several months this dealer damaged the wheels where the wheel studs broke off, claimed I had a transmission line oil leak, when I checked there was none, repeated an oil change one month apart and had to replace the oil plug because the used an impact wrench to remove it and stripped the threads. The tires they put on the car were mismatched tire sizes. Then they charged for a transmission oil and filter change they did not do. Transmission shifted so badly I went to another dealer to get it done and the problem went away. To top it off, when I filled in the GM survey on what happened, the service manager emailed me and said I should never come back !!! Wilson Niblett treats customers as 'marks'. I'll never go back!! More

Arrogant - missed a sale 3 years later and I am still so angry that I feel compelled to write a review. Early 2011 we were in the market for a new car and were pretty much 3 years later and I am still so angry that I feel compelled to write a review. Early 2011 we were in the market for a new car and were pretty much set on Hyundai Elantra or a Ford Focus. With two kids in tow we visited the respective dealerships and test drove the vehicles. On the way home we drove by Wilson Niblett. Having read goods things about the then new Chevrolet Cruze, we decided spontaneously on third stop - mind you not for a test drive - just to take a quick look at the car (with the fresh impression of our two preferred option in our mind). There was no Cruze in the showroom, but one was parked right at the entrance. We asked the very nice lady at the front desk if she could unlock the vehicle for us to take a quick look at the inside. She went back to one of the salespeople and politely asked for the key. The guy just hollered at her: "Can't you see that I am with a client. They (meaning us) will have to wait". Again, we just wanted the car unlocked to take a quick look - no test drive, no sales pitch ... Not surprisingly we did not wait. Ironically, we test drove the Cruze the next weekend at another dealership. Loved it from the get go and bought it there. Wilson lost out on sale - and the service with it. Despite being our closest dealer we now service with the great Highland GM in Aurora! More

Great experience I just purchased my third car from them... and I've used their service for 8 years. I have NEVER had a bad experience. The care, and the cafe food i I just purchased my third car from them... and I've used their service for 8 years. I have NEVER had a bad experience. The care, and the cafe food is GREAT! More